Scheduled ON THE PHONE a DAY BEFORE my appointment at 1pm. I got no email confirmation for it, but somehow I had to experience the negative consequences of the telemarketer's mistake? I almost had to wait an hour and a half via the normal walk-in check-in because the first worker refused to help me without a confirmation! Which SHOULD have been sent to me. Thankfully, a different, more helpful worker who priority serviced me for the inconvenience. WHICH IS WHAT THE FIRST WORKER SHOULD HAVE DONE IN THE FIRST PLACE. First worker (1 star) + second worker (5 stars) = 3 stars overall. read more

To spectrum: every store you have has a very slow service. Its so ridiculous, just to return equipment tskes a whole 1.5 hrs. Come on spectrum! I know at&t does their return w ups all you gotta do is drop it off and the whole thing takes 3 mins. Nothing like signing in then you wsit for hrs? read more

My mobile cannot send email. I called 800 number and I was told to go to local service center to chang sim card. So I went to Alhambra service center and the lady Xiao Huang told me wait and made phone call to her master, did not do anything on iphone and said it is fine now. I checked with another guy he said it is not necessary to change sim card, and he suggested me get another google account. I switched from AT&T many years ago. Now may be switch back??? read more

This review is for Spectrum internet services in general. Spectrum does not have a dedicated customer service department or customer service team. It seems spectrum does not care about customer service; when a customer calls Spectrum, there is no customer service department to answer; all phone calls are routed to salespeople which job is to sale. If you happen to need help with your internet service, other than to buy something from them; they will not help you and most of their sales people are just plain rude and unprofessional. read more

Lately coming to this location is not easy, or let say better not come here, don't waste your time to come here, customer service were bad. You are hoping that they will help you? Its not. We went to monterey park branch at atlantic & floral. Customer service are nice, Maria is the one who help us. Next time i go there i looking for Maria or Manuel. read more

Spectrum internet never works and is way too expensive to not work. Don't waste your money

Worst INTERNET service! Can't wait until we have choices.Nevee have a month of no interruptions

They are the worst internet provider. They won't tell you even if they had lowered the price. We've been over paying for years. Shop around other internet providers like AT&T. They have good promotions and also have the newest modem and all. read more

Worst customer service. Trying to turn in a broken dvr and waited an hour while one worker was on break and one worker spent to much time explaining what a router was to someone who has no idea what they are doing. read more

Spectrum as a business itself, I have always had issues with. From living with my parents 15 years ago to now (last month). Employees never get anything right the 1st time. As for this store, ive been here 2x (today is the 2nd time). First time was years ago & when you walk in, no one helps you so you just have to ask around to see what you need to do. The ipad in the front is where you check in, i didnt know that since the ipad was off & there were no signs. I sat around for 30 min before i was fed up & got up. Then I was told a different thing than i was told on the phone & had to go back home & call to then finally have someone say they could have done what i needed over the phone. Today, I am still waiting for my turn. Luckily i knew to sign in but I just see EVERYONE walking in and complaining why its taking so long just to return items when you can just scan etc. i also notice that there are 3 employees working on one customer and one other desk open. So only 2 customers getting helped when there is 15 people waiting. I know idont have a reservation but damn even the ones with reservations are waiting over an hour (i overheard) read more

I went in to return my router and modem after cancelling. Interesting enough, every person that was waiting or walked in after me, was doing the same thing. Service was fast and friendly, though. We waited about 20 mins without an appointment. read more

What a joke. Can't make an on-line appointment and had to sit and wait in their store-front location while "workers" blather on and on while customers sit around and wait. This company could not be worse. read more

LONGEST WAIT even twhen there are only a few people. They work so slow. They robbed me of my money. Spectrum received my returned phone and still charged me for it. The phone was brand new and they still decided to rob me of my money. They charged me without warning and did not care to see the evidence i have of the phone i sent in. Horrible customer service from spectrum and rude workers over the phone lines. read more

Poor service and rude communication from some of the staffs I met. No patience to answer customer's question. What worse, the staff gave me a box without any instructions while I made an appointment to take the server I ordered. Not only they don't have a clear process while entering the store, but also they don't give any instruction how to handle the products they give to customer. Only two machines in an empty box. The whole experience was horrible since you even don't know which customer service line/ number to call to activate the router while you are the first time user(s). read more

Ordered internet service in late July of 2024. Equipment came quickly, but after 3 service appointments and they still couldn't get me connected, I decided to return everything and stop trying. Each service technician gave me a different reason of why they couldn't do the job, asking me to reschedule and "the next guy will take care of it". The 2nd guy (Daniel) gave me a different reason than the first guy (Rex), and said the first guy didn't know what he was doing. The third guy (Gary) said the first two guys were lying, but to "trust him" because he knows his stuff! I asked him why should I trust him more than the other two guys who also wore the same uniform and drove Spectrum trucks, he had no answer. When they tried to have me schedule the 4th appointment, I asked to speak to the manager "David", told him that I will not waste any more of my time, and he has a quality and training issue with his techs. Either that or he has 2/3 of incompetent staff. So I called the main 800 number to return the equipment. I got transferred after the initial step was completed, then got put on hold for more than 100 minutes before I was able to complete the cancelation process. UNBELIEVABLE!! If you want to save yourself from frustrations, do NOT do business with Spectrum. read more

Staff working here need to be trained on customer service or consider going into a different field. Some rude employee named Bryan yelled at an old man who could barely walk. The old man said it was stupid that he had to hobble to check in on a device that wasn't even on, and Bryan got angry, thinking the man called him stupid. Anyway, Bryan got really aggressive and should definitely not be working with the public. He even told the old man to report him to his supervisor bc he didn't care. Horrifying customer service. Be careful when going into this location. read more

I was having a couple of issues with the exchanging of my cable boxes for a while so I came in to this spectrum location in Alhambra. I did not know how the protocol went so I had missed the check-in iPad right in front. I thought it was some sort of display model for their newest gadget that they were selling. So once they were calling customers to each desk I had to ask them where to get on the sign in list. So as a PSA to everybody, don't miss the iPad up in front especially if there's a line. When I was in there it seemed like there were a lot of older Asian customers where there was a language barrier and I could see how some of the guests and the workers here couldn't communicate all that well. I eventually got helped and the experience was fine. A tip for myself in the future or anybody exchanging boxes, make sure they give you the correct region of box you're in or it won't work. Parking: lots of parking out here but it can be a bit chaotic. read more

This is one of the worse spectrum locations here. Sadly it's the only closest one to my location but the service is horrible, the workers are always just chatting with each other ignoring the queue and people. No sense of urgency. If you are bored and want to get out of the sun in a nice AC place just come here. Seems everyone's coming here for that read more

Arrived at 10:48. So far, sitting here for 10 minutes and I am now the 9th person in line. All I want to do is switch my broken remote for a new one. I see there are only two employees. Well I finally got some help at 11:18. Quick exchange and that was it. The gentleman that assisted me was very nice and pleasant. It's not his fault there isn't enough staff. So..knowing there's not a lot of staff, just gotta be patient. read more

Spectrum - Internet Service Providers Near Me - Alhambra, California

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10/30/2022 Open on a Sunday, that's good. There is a wait even if I'm just returning an item. Put your name on the tablet as you walk in at the door. The Duarte location asked what I needed help with as I walked in. Didn't even need to touch this tablet. At least put on one of the games while customers wait. Chargers close to the seats but bring your own charging cables. Still considered average rating for this location. I need to take the drive to the Duarte location. It's like nobody knows about that one. read more

Last July 3, 2023, I walked into the Spectrum Store in Alhambra. I was assisted by a clerk named Ni Chen, and I simply asked for help transferring data from my old phone to a new one. Instead of offering assistance, she immediately asked if I had purchased the phone from their location. When I responded that Spectrum was my carrier, she seemed uninterested and dismissive. She told me their WiFi was down and suggested I go home and "Google how to port over my data." I explained that I came to the store specifically because I needed help and did not feel confident doing it myself. Then I told her if I am able to do so can I return the unit in this store. She started mumbling and told me to go to another store for that. She said there were many customers waiting and then proceeded to ignore me and called the next person in line. She is an example of one employee who is there for the paycheck. Such a disgrace to be in the customer service industry. She needs to take a refresher course in customer service 101. read more

When just walked in there for the first time and I didn't know what to do. I was just walking in to asked what should I do but the guy named Ryan was so rude, he yelled me in Chinese and pointed out there and didn't even understand him. Then asked what did you say? He still wasn't happy and told me to check in. I never seen anyone that so rude before in my life. I will never go to that store again in my life read more

DO NOT GO TO THIS LOCATION!!!!!! I went in a few days ago to try to finance the new Iphone. My father authorized me on the account so I wouldn't have any issues going in. I was asked by CHAO what I needed. I explained what I wanted to do and he basically laughed in my face. He said a lot of scammers come in trying to purchase iphones. He said being authorized is easy and they aren't allowed to finance an iphone. I was so confused since I went to the Atlantic location and I had no issues there. CHAO said they were trying to scam me. He seemed like he didnt want to do the transaction for me, or even help me, but I made sure he would at least try. We went to one of the registers and he asked for my father's ID. Keep in mind I AM ALREADY AUTHROIZED ON THE ACCOUNT, why would CHAO need my father's ID when I could just use mine. He stated that the IPHONE is a big purchase and they could get in big trouble if I use my ID. He was so rude when I said my father is not here so he can't give his ID. CHAO had the audacity to ask where he was at, my father is at work why else would he not be there with me. I then had my father on the phone and CHAO was talking back to my father about how he won't give him his ID that he is trying to not give any problems. First of all, I am authorized on this account so my ID is all that they would need. CHAO then said he did not want to help me anymore and then I asked if I could speak to the manager. CHAO said there were not any managers after 5:00PM, then he said he is not going to do it since he could get in "trouble". CHAO then turned to his co-worker and asked if he wanted to do it instead. STEVEN was his name said that he was good that he didn't want to help me. I was mind blown at how rude they both were. I then left and decided to go to the Atlantic location in Monterey Park. It turns out that STEVEN is actually the manager at the Alhambra location, so they just did not want to help me. The fact that both of them lied about a manager not being present is horrible. The spectrum employee at the Monterey Park location also told me that everyone has had horrible service from both CHAO and STEVEN. They did not want to help me because they were just lazy and that they would not make commission off of my purchase. I appreciated their honesty and I will be going to corporate about this issue. I understand that the Alhambra location is predominately Asian, and that both STEVEN and CHAO are fluent in Mandarin. That is probably why they are still there. After seeing that CHAO has been working for that location for 2 years is unprofessional and it makes spectrum seem like they do not care how their customers are treated. I hope both STEVEN and CHAO read this review to remind themself that how they treat people in general is a reflection of who they are as a person. I truly hope corporate or the District Manager will act on this issue, as well as other proof according to the reviews through here that other people have had. If you need to go to any Spectrum, the Monterey Park location is great! It is a much better option than this Alhambra one. read more

You will find the worst employee in this location. Waited 45 minutes in line while the employee is chatting eye lasik, British royal family and television styles, then asked me to sign a waiting list and go back to the end of line. read more

Fast and friendly service from Huang! Was able to return my equipment no problem. I would come back again.

Spectrum Wi-Fi customer service sucks dick. They rob from customers that are on low income

I went to return the modem. I liked the sign in system as you know exactly how many people I'm done of you. I was waiting for a while and see that the line was not moving at all. So decided to go do groceries in the same complex while I wait. They called me while I was away, but took me when they have the next opening. read more

Extremely poor service, our internet has issues, called Spectrum customer services line, was instructed to walk-in to exchange for a new cable internet modem. I was expected just walk-in and out for exchanging, NO I was wrong ! Waited over an hour there are only 3 employees works there, and there were only 3 ppl in front of me, looks like they are much willing to help out the customers with cell phone problems (average 30-60 minutes per) than just help customers want to exchange equipment (5 minutes) I asked the manager-like person (Chao?) he just sitting there doing nothing , he just replied "did you make an appointment?" No, of course No! Our internet just crashed and I am willing to take my work off early and on my gas expenses to get it done without having Spectrum sending technicians over. he's not even helping at all just sneak out to the back door. I would definitely not recommend this facility at all Spectrum read more

Run far away from this company if you can. Tried to cancel my service three times and their customer service directed me to an empty phone line each time. They didn't let me end my service until after the new month started. Tried to ask to not pay the extra month and they said they would call me about it. Instead I get 8 calls asking me the same questions about why I want to end my service. read more

I've had spectrum for many years, mainly because they were the only ones in town that serves the area. They bought out my previous company, Time Warner cable. They offer attractive rates for their cable, phone and internet plans especially when you bundle however once the promotions end, the rates keep going up. Also, a lot of nickel and dining, with lots of fees including router Wi-Fi fees. I cancelled the cable portion a while ago but kept the landline and internet as they gave me another promotion to keep me with the company. However that ended along with a strange rate increase for no good reason has me cancelling them. And boy once you do, they hound you via calls, mail and even send out their reps to your house to ask if you're interested in their services. Wow. Only reason got 2 stars is that the service itself is pretty good, fast and reliable. Well, except for the random downtimes. read more

Worst internet service ever. Ever since Wednesday we have no wifi, so we had to rely on cellular data on our phones since we couldn't get access to personal hotspot. When we called Spectrum, they lied that there were no wifi issues and even after 24 hours they refused to fix it. I would recommend anyone who can afford to reside somewhere else if they have no choice but to use Spectrum in their neighborhood. read more

No point in having a check in when other people can just come up and go straight to the clerks. While waiting to be called, had 4 people go ahead of me. Worse is a couple that had reservations, instead of attending to them, they had to wait while others got served and they are still waiting too.. Honestly, if you dont speak chinese, theres no point in coming here unless you have the time to wait it out.. read more

I'm a community manager where we use Spectrum cable services. I am leaving a 5-star rating solely on the customer service skills that our onsite technician, Chi Wong had. (employee # CC-F540-B29C2B) Chi was a breath of fresh air when it comes to cable company techs. He was extremely friendly and an expert at his trade. I truly hope he gets the recognition he deserves. read more

Deceptive internet and cable practices. New customer to Spectrum. Settled for the Xumo boxes and internet. The internet kept going down and had to reset the Xumo boxes. Xumo boxes are complicated to maneuver and does not show you a new episode. Canceled the internet and now still being billed for internet as you can't have Xumo boxes without Spectrum internet. There is no indication on their website. Canceling cable. Don't waste your time and money. read more

Frequent outages. 4 this month already. All at prime time. No compensation to customer

First , Im happy get spectrum internet over 10 years more. No issue with any customer service. But..... today, they send someone installation in my one house I rent near by Alhambra. They forgot mail out router after I'm call them and they send me to one location for pickup. Hum...... Really bad service right here I never had before. This guy's should not be working here if company try to kill your business. Anyway, I didn't get my rounter right here because he have pretty bad attitude and didnt help. read more

Spectrum - Pretty bad service guy here you are - Internet Service Providers Near Me - Alhambra, California

Just save your money and go with another provider. I like tv and being able to play back shows. Their system is really bad, I miss AT&T (have to laugh). Everytime I stop to go to the bathroom, I have to restart. read more

This place is ridiculous first of all there's 3 people working once I first walk in. Then 2 leave and there's only 1 person helping customers. The wait is unnecessary it's simple if there's a lot of customers in the store no one should take a break. Plain and simple. Definitely the last time I do this. read more

The staff at this location are likely the worst you would encounter. We tried to just return equipment, the guy goes I just came back from lunch, I don't have time to answer even a simple question. Then he said just wait in line, and suggested we go to UPS instead, so he doesn't need to do his job. WOW... how arrogant and rude and unprofessional. 0 star. Most of the staff should be fired on the spot read more

WORST customer service experience EVER. I am specifically talking about the customer service agent with last name Chao. Criticizing things from their own company service to customer's pronuciation etc. pls hire professional workers. read more