What a horrible company!!! I am moving and called to cancel service. I requested a termination date of 8/1, but the service was turned off immediately. In the middle of a harrowing move, I had to spend 45 minutes on the phone, listening to mind-numbing music and endless sales pitches in order to get the service restored. read more

I walk in and sign in . I was second. Each associate had a customer. They service the person before me within 5 mins. She was dropping off equipment. Shannon was assisting her. She didnt have all her equipment, while that happen the store became packed with people . There was 6 people after me. Other people came in shannon called me over. Didnt acknowledge me at all. I waited for 10 mins than walk over and said I was here before them . All I'm trying to do is return equipment. She was rude and stated they were there before. I know shannon gets paid off of selling phones but her customer service is awful. That is exactly why I left spectrum they have the worse customer service ever. Dont go here. I was there a total of 40 mins to return equipment that the other associate assist me with. read more

I have outage in my area very often during working hours and my job is compromised. I dont recommend this provider. I'm searching for a more reliable one. read more

I failed to consult YELP prior to making an informed decision about managing my communication needs. I had currently been paying my roommate $80 to split the cost of communications. I had a govt phone (free and old) and a new Samsung already. When I heard an ad for $50, and knew it is often cheaper to "add a line" it seemed $160 was a bit.... exorbitant. With the free phone sign-ups included I seemed a no brainer. It was. Find better optional. I will withold my condemnation of Spectrum until my current issue is resolved. A "1" not good score doesn't adequately express my current distain for Modern Techblah read more

I'm really upset with the service I got today at the Spectrum office and on the phone. I had to call them 6 times to try and get my TV working and my poor husband was going back and forth with different cable boxes. Nobody seemed to know what they were doing. Then the representative said they would send a technician out two days from now. But because I was having so much trouble a technician would call and set up an earlier appointment with me within the next 30 minutes. It's 8:50pm and I'm still waiting. I have always been happy with this service but after today I'm thinking of going with someone else that knows what there doing. So frustrated. read more

Today my wife and I visited this Spectrum office and we both believed we received outstanding service from Shannon! Not only did she care for our remote problem but she offered information related to the Spectrum cell phone program which we intend to receive which is so much more appealing than our ATT program! Shannon is s definite benefit to your business! Ron and Ellie read more

One of the worst companies I have ever had the disgust of paying a subscription for, absolutely awful customer service, they charge you for services you do not use, once those services are paid for they terminate your service so that you cannot use their services even if you have paid for them. Example. I sold My house, called to cancel service and they told me that even though I had sold the house on the 27th that I would still have to pay for services until the 20th of the following month, they could not pro rate or offer any discounts even though I was a loyal customer for 4 years and even though the service would not be used after the 27th I still had to pay for the subscription I was not using, TV, internet and cable..!!! To the tune of $259.00 dollars I was given no choice but to pay it or they would extort my credit report..!!! So then I thought we'll I paid for spectrum for the rest of the month might as well use the Spectrum app until the 20th think again they disconnected my service the moment I called them and even though I paid for service through the 20th I was denied access to the spectrum app until the 20th..!!!22, my subscription was terminated effectively the 27th of the month prior..!!! What a scam..!!!! Awful awful service I wouldn't recommend it to my worst enemy, so do yourself a favor and stay away from this company..!!! Absolutely horrible corporation with no integrity whatsoever..!! read more

Very happy and pleased with our recent visits too spectrum! Great friendly customer service and the wait time is not bad at all, been a customer with them for a year and now we have added spectrum mobile service and we were able to get brand new phones! Thank you Spectrum in Banning Ca ! read more

What a joke!!!! I have had Spectrum as my business carrier for the last four years. Phone service and WiFi goes up and down all the time. Needed to upgrade my Wi-Fi so they switched me over to national spectrum and my phone system was down for a week. I had no idea that they were switching me to a different company there at Spectrum. Now come to find out the Wi-Fi they set up is insufficient equipment and the local spectrum people cannot do anything about it. They can't even change out equipment I have to deal with national now. I don't know how I got switched over to national but that's where I'm at and to and switch it now will cost me to suspend my phone service for four days and my phone number floats around and we have to wait and retrieve it. This is the same company! Bad! read more

im moving out of state and called spectrum to cancel my service. this salesman kept asking why don't I want to keep my service I explain I was moving some where that already had a connection and I didn't have to pay for it and this asshole kept going on and on and on about orher services that I could careless about. i kept telling him I just want cancel and he kept harassing me to try to sign up with other bullshit products that I didn't want. i simply wanted to cancel and they just don't take no for an answer until I asked to speak to a manager n he still kept going. I'll never sign up for their shitty ass service again! read more

DON'T BOTHER MAKING AN APPOINTMENT. IT WONT BE HONORED ANYWAY. I had a simple equipment pick up scheduled an appointment and waited for 30 minutes. I have no choice the area where I am moving only has spectrum, they know this thus the crappy service. They only had two reps working and multiple people waiting. That seems to make aot of sense to me...NOT. I had AT and T where I used to live and they were fabulous. I've called them but they did not service my area. They took the address down and said they will look into providing service to the community. I sure hope so, in the meantime I'm stuck overpriced, crappy internet service which I need for work. read more

It all started when I called in 1/3/23 for a extension on my internet bill. I called the spectrum customer service number and got connected to Micheal Clark a sales representative. He had sold me a free line for a year and I would get 2 lines for 29.99 a month plus the cost of the iPhone 14 he sold me. He kept talking fast giving me all these different numbers blah blah blah. I told him look your confusing me with all these different numbers just tell me what a one Time service fee and tax is gonna be & how much I'm going to be paying on these 3 phones a month So he said it would be 154.60 was the one time service fee plus Tax then I was charged 161.54. Whatever let me tell you from the moment they shipped the iphone out it has been a nightmare. From the fed ex delivery to them selling me a bunk iPhone 14. The ESIM would not read properly and I had to return it. I have called everyday since the 3rd and one day I spent 5 hours on the phone. Their customer service reps n technicians kept hanging up on me and not calling back. They were all telling me different things, and not to mention after the fifth day of not having any of my phones, it took 3 hours to finally switch my moms phone from AT&T to spectrum. Finally, I had it with them and was like just cancel the service and refund me my money back. So then they emailed me a return label and I printed it out and sent it back. Well they said until the phone was returned n inspected I would not be able to get a refund. The phone was finally returned on 1/16 and Michael told me okay let them inspect the phone and on the 20th u will be refunded your money back. Well it's the 21st and I called the billing department and they said the phone wasn't even received. when I got a confirmation email saying it was received. They even managed to mess up the return label and had a complete different tracking number. So now after almost a month with out having a phone they are telling me that its might take up to another 15 to 30 days to see that money back in my account. because I ported my my moms phone over and my number that I'm going to have to pay. These guys by far are scandalous crooks. Oh and after talking to 40 different customer reps I got an email from chase saying there was fraudulent activity on my account. So I had to cancel my debit card. I would never recommend this service to anyone. I even went into the store and it was completely empty and they turned me away saying that AT&T had to unlock the phones when it was already unlocked. By far the worst customer service ever. Save yourself the headache and time and pay for another carrier. Trust me it is not worth it. read more

A criminal organization. They purposely called me to let me know they would pick up their equipment and turn off my service. Then 3 months later charged me for those three months!!! I have the call logged and the checking account transaction to prove it. A big company like this had to steal to make money? Now a collection agency calls me everyday. I HATE SPECTRUM read more

Every time i come in the store I'm waiting for almost an hour just to pay a bill the representative said every Saturday they have a rush from 11am until close 1pm and they are still short staffed during these periods! They are now offering mobile services which is time consuming and don't have enough staff to keep the flow running this is horrible read more

Our sound goes off all the time. Or a funny noise starts happening all the time. Horrible service. Have had a tech out here 3 times. Have changed the box 3 times, still having same problem. Hardly ever can watch one program all the way through without a problem. This is getting so so old. I would let anyone, that wants this cable company to be ready, for problems without anyone ever solving the problems. Also all the time the people mouths and voices don't match. Have to change channel all the time and get it lined up again and always missing parts of the movie or program you are watching. read more

Service goes down too much. This company is unreliable and cannot be trusted to work consistently. In 2018 I had a problem with my phone answering machine not notifying me of messages until too late. In December of 2018 I received a message from a friend, inviting me to a Christmas meal, but Spectrum did not notify me of this message until February of the next year! These late notifications have happened several times. But the biggest problem I have had with this company is it's unreliability. Services goes down too much. Today I called to update my bank card number, but the automated system said there was a problem, but didn't give any explanation or reason for the problem. Also, this company has too tight of security. You cannot do anything with them without your four digit password, but I don't have it. I've requested it to be sent via mail, but they never did. I never receive paper mail from this company. I just spoke with a phone agent, and she said she would transfer me to a supervisor, but instead transferred me to the automated system, so I went in a circle. The woman transferred me to the wrong department! This is unbelievable incompetence! This company needs to do better! So I finally managed to speak with a supervisor, and during the conversation the automated system came on, saying that no survey would be conducted. Why was I transferred to the automated system when in the middle of a conversation with a supervisor? I just spoke with my bank and they said that Spectrum incorrectly gave the wrong expiration date from my card, even though I correctly supplied it with my finger twice! The Spectrum automated system incorrectly received my input, and this is thoroughly incompetent and totally unacceptable. I'm just a guy who wanted to pay my bill today on the phone, but this company made it absolutely impossible. read more

I made the mistake of switching my phone, internet, and TV service from Frontier to Spectrum about 6 weeks ago... What a HUGE mistake! Yes, our HOA gets us a big discount in our Solera community for using Spectrum. But the service is absolutely TERRIBLE! Constant outages - basically ever single day! My phone has been out about 6-8 times in the past 6 weeks, and that is the best of the services! My internet has gone out about a dozen times in the past 6 weeks. And my TV/cable? Well let me put it this way. At least 3-4 times a day I get error an error message when I try to switch to a major network station (like CBS, NBC, ABC or Fox). The message usually says that "the station is not available" and to call the Spectrum service number. If I called every time I got that message, I would be on the phone with then EVERY DAY! Today my major network stations have been out for the last 2+ hours! The only thing new about this is the length of the outage! Usually the stations come back in 2 minutes or 10 minutes. But not today! Maybe with this hours long outage they might actually fix the problem... Probably NOT. I guess you get what you pay for. Spectrum cable, phone, and internet is the WORST! read more

My last bill at Spectrum went up by ten dollars for the second time in two months. They raised their internet speed from 100 to 200, they bragged that this was at " no charge " to customers. But on my very next bill there was a ten dollar raise on the net bill. What a shock huh, they said it was a coincidence . So my current bill was from 10/31 to 11/30 I cancelled on the 8th but have to pay for whole month because they are now a " Subscription" service. This company is why you cant see Dodger games anywhere but with them too. Crooks, stay far away read more

I won't even give them a star rating. My internet is intermittent or just goes out completely. When I called customer service, and that's a joke itself, they told me if I had their router instead they could fix the problem. So there is a problem and it can be fixed, but only if I rent their equipment at a higher cost per month. The idiot I was talking to wouldn't listen that the tv is directly connected to their modem and still doesn't work. As far as I'm concerned if another option were available, I'd switch in a second. read more

Time Warner Zero stars..... I turned in my cable box here after waiting forever for the girl take payments from two other customers. So three months go by and they turned back on my service because "I never turned in my equipment." Luckily I held on to the receipt. Although I will never use TW Cable again if you do have dealing with them make sure get everything in writing. I have contact info if you need it for a dispute, just email me here. Thanks read more

Spectrum Was A Really Great help thank you Hasan he did A Great job Helping me out Spectrum is a Going to be a Really Great service no complaints 10/10 read more

After having spectrum service in Rancho Cucamonga we experienced terrific service. Some minor service calls about changing dvr box to another location in our apt it was done very quickly and properly. We recentley moved to Highland Springs area and stopped to schedule service at that location,and make an appointment for service. What a difference these people just do not care if you come or go. Service request were met with answer 2-3 days to a week for start up service. I hope the techs have a more friendly attitude than the office. read more

Time Warner -- negative stars! A waste of time! Took off work early, drove 50 mins to get to Banning before they closed at 6pm -- and the girl at the counter gave me an HD cable box without a power cord. I should have checked the bag before I left the damn shop! I had to repeat the trip the next day. I was FURIOUS, besides the fact I had no TV for a night. read more

Yesterday we received a service call from Moses and he provided the most professional service that we could expect! He cared for our remote problem immediately and provided information to some questions we had in a very friendly and professional manner! Moses is a definite asset to your Beaumont office!!!! Ellie and Ron read more

They are the worst cable provider ever. My bill kept going up for the exact same service. I finally had enough and was told that if I picked a different pkg with less channels it would reduce my bill by $27. However when I got my bill this month with half the service, the bill was MORE than I had been paying. When I called customer service I was told they had FORGOT to tell me my internet service promotion was over, and my rate increased by $30. They are dishonest, lying thieves. My advice to anyone considering them just don't. Use streaming services instead. read more

This is not my favorite service center, difficult to be a walk in customer without an appointmentI would rather travel to a service center located further from my community to resolve issues such as equipment malfunctions. Some issues I would rather handle via a telephone call and a delivery of equipment etc read more

Spectrum used to be pretty good when they first took over from Time Warner. However it's obvious they haven't kept up with the demands of new technology and high demand. It's like traveling back in time 20 years or so, when we constantly had to wait on buffering and frequent interruptions. Can't wait for Star Net to ramp up! read more

This company has the WORST customer service!!! They have hidden fees despite their advertisements and when you ask about it they are rude. Scott (billing supervisor) has made it very clear that there are $30 of hidden fees and "taxes". Also they bill a month prior to services being rendered. One of the two boxes that we pay for doesn't work despite being troubleshot. If possible avoid this company they are CROOKS!!!! read more

The Wi-Fi is good but the cable TV sucks. Have to reset your TV box two/ three times a day. By unplugging it and having to reboot. Some young guy came out and said it my TV I had to buy a new one funny my brother has the Same TV snd his cable works. Oh that's right he has a different cable service read more

Worst internet service I have had in the last 15 years! Internet goes out intermittently all day every single day! So hard to run a business from home! I have had techs come out so many times the last 5 years, switched the box about 4 times, used ethernet cords & wifi. Unreliable internet to this day. I was hoping with the take over from Spectrum I would have better service but I still do not! read more

Make sure you keep a close eye on your monthly invoice!!! In a years time they went from 45 to 80 for internet only. That is just basic, the cheapest they offer. They will also start breaking it up with misc. charges to try and justify. Unbelievable!!! Beware!!! read more

This company is a scam. They charge you for service even if you have canceled the service with them. They do not prorate and refund. They charge to do their job which is installation and they are nothing but a corporation of con artists!! read more

I am a new customer and after 3 days regret my decesion. The most ignorant, incompetant people in the world. Stay away from this night mare.

Is there a lower rating than 1 star; potentially YELP needs to add a turd scale for Spectrum. Spectrum might change the name of their help service to seance as you have a better chance of communicating with a dead relative than reaching Spectrum staff who is alive. read more

I switch from Verizon, DO NOT SWITCH TO SPECTRUM IF RELIABLE CELL PHONE SERVICE IS REQUIRED. In multiple cities with my new iPhone 12 I also purchased from Spectrum, the service is horrible. I am in the SFO East Bay of Dublin CA. and almost no service and half the calls that go through are dropped. I was in Vail CO this week and the same service problem and I met someone in the hotel with Spectrum who had the same poor service. On top of this the customer service in regarding to bill are rude and should not be in the customer service business. Avoid Spectrum cell phone service if you use the phone for business and expect good national coverage. read more

I had to constantly reset my router and modem. Internet hardly worked at night. They forced me to pay for the entire month because I cancelled service two days after the billing cycle was over. May be the cheapest but definitely not the best. They nickel and dime so much. read more

this 'company' spectrum or bunktrum is what they should be called. currently moving and was on the phone for approximately 3 hours combined. as told by bunktrum by karen, neil and 'manager' of bs sam stating itwas our discrepency when. scheduled appoitnment was made with no attempts to reach us as customers by phone yet it was still bunktrum stating it was too late after telling sam we work !!! from home using internet. watch out people. they will bend you over without hesitation. ps i'm giving one star because it's mandatory to post. sincerely, past customer jon h. read more

Yet again come home after a long stressful day at work and just want to unwind by watching tv, no luck my spectrum cable box is jammed up and needs to be reset again!!! I'm sick of over paying for outdated technology and terrible service!!!! When are we going to be able to pick the cable provider we want instead of being stuck with the ONE cable provider in your area. This is a monopoly! We can pick the power provider we want but not cable! Time to update the system! Spectrum is a waste of money and time!!! read more

Spectrum is a joke. Wont compensate for days without service. Paid for 400mb and we got maybe 25mb.

Do not get spectrum they suck take forever internet is shared and service is crap , had my service turned on to port number to fios and they game me the run around till my service got shut off therefore did not transfer my number and i still paid still nothing will not work with me. So now im with fios screw u spectrum read more