A salesperson from this company came to my house last week and asked to see my current security…read moresystem. I said okay, thinking it'd be quick, but he ended up coming inside, sitting at my dining table while I was literally in the middle of eating dinner with a guest, and kept trying to sell me for over an hour even though I told him multiple times I wasn't interested. I already have a system that I just installed a few months ago. I made it clear that I would only consider switching if it actually made sense, but there was no real benefit and I wasn't going to pay more for something that didn't add value. He kept pushing anyway and even tried to downplay my current setup like it was useless just to sell his system. Then today, another rep from the same company came back, ignored my "No Soliciting" sign AND my doorbell cover, and tried to say I was "interested" last time but just concerned about the price, which is not true at all. I clearly said no. The whole experience felt really pushy and invasive. I would not recommend dealing with them.

This company has suckered me into purchasing a new panel by selling me sensors that do not work…read morewith my original panel. The cost to me is over $350. They will not let me out of my contract after the purchase, after the sensors began failing. Tamper alarms in the middle of the night are no fun. I had to remove the sensors altogether to stop the false alarms. A no-contract company would be better for most people.

Look else where!!! I'm so not happy with their customer service when I call in. It takes forever to…read morespeak with a live person. Then when you do finally get through the phone maze of number prompts, the representatives really don't listen to your issue. All they want to try to do is troubleshoot. Which i get if it was the first time calling in for an issue. But when it's the same issue and a customer is requesting for a technician to come out. Don't go 5 rounds with them!

Our experience with Vivint, Inc. has devolved into an absolute nightmare, leaving us feeling…read morecompletely held hostage by a company that prioritizes billing over customer service or contractual obligations. We strongly advise anyone considering Vivint to look elsewhere - for your own peace of mind, and your wallet. The issues began on May 19, 2025, when a technician visited our home to simply change the batteries in an upstairs motion detector. As a 50+ year old who experiences dizziness on ladders, I had proactively called Vivint to confirm that this service, including the technician's fees, would be covered by the Maintenance/Protection Plan we have been diligently paying for since March 2021, and again since July 7, 2023. We were assured it would be. Imagine our shock when our next bill arrived a month later, showing that the Protection Plan did not cover the visit. To add insult to injury, the bill included an alleged "upgrade" to our Vivint Security system, for which we were charged over $300.00. This was a complete fabrication; no such upgrade was installed, nor was it ever discussed or authorized. On May 30th, we called again, attempting to resolve this exorbitant and fraudulent charge. During this call, we also informed Vivint that, effective July 1st, we would no longer be residing at the property. We fully expected a straightforward cancellation process. What followed was a relentless and futile battle for resolution. We called the Vivint Loyalty department twice on June 16th, and then the Vivint Cancellation Department on June 20th. Each call was met with unhelpful responses, runarounds, and a complete lack of accountability. To this present date, we are still allegedly being covered by Vivint, even though none of us are living in the household, and the system is no longer functioning. We are being billed for a service we cannot use, at a property we no longer occupy, all while being ignored by every department we attempt to contact. Vivint, Inc. has demonstrated a shocking disregard for their customers, their own service agreements, and basic ethical business practices. We have been trapped in an infuriating cycle since before May 2025, and now more than ever, we feel completely abandoned and unable to receive any assistance. In good conscience, we are not, nor will we ever, recommend Vivint, Inc. to anyone - not to our family, acquaintances, friends, neighbors, or even complete strangers. Save yourself the immense frustration and financial burden; choose a security company that actually values its customers and provides the service it promises.

VIVINT home security is a joke of a security system. Very…read moreunreliable, the prices for cameras are outrageous, always telling you , that you need to upgrade to receive faster service. I have been with this security system for 4+years & im lucky that I live in a secure neighborhood because the cameras that I have lack times of the recording or don't even record. No one is helpful from this company. I URGE YOU TO NEVER GET VIVINT HOME SECURITY , they charge you outrageous prices,,, when you can go to another home security system that is more reliable. Because VIVINT AINT IT.

Stay away from this fraudulent company. They do not properly disclose terms and will charge you…read morethousands to cancel service if you move / sell your house!

Ruben & his team are amazing. There are are so many options for home security and to us it felt…read morelike most companies just want to sell, install, and move on. Ruben understands the importance of service in building long term relationships.When we needed help with a system issue, Ruben and Miquel went above and beyond to resolve the issue fairly and promptly. Highly recommend DPS Security.

We had an excellent experience with DPS Security Services! Owner Ruben and his technician Miguel…read moredid a fantastic job installing our ADT security system here in Irvine. From start to finish, they were professional, knowledgeable, and very courteous throughout the entire process. The installation was smooth, efficient, and done with great attention to detail. Ruben took the time to explain everything clearly, and Miguel made sure everything was set up perfectly. We are extremely happy with the system, the quality of the installation, and the outstanding customer service we received. Highly recommend DPS Security Services to anyone looking for reliable security solutions and top-notch service!

This company repeatedly cold calls by knocking on my door ignoring my sign that states: "No…read moreSoliciting". If I wanted an alternative to ADT, I would initiate my own research and would not select them as I want a company that provides a customer centric adittude. I sent an email to reviews@vivant.com. hopefully they will stop this marketing tactic

I only gave them a one star because I did not have an option for anything lower. This company…read moreprovides the worst customer service and employee attitude that I have ever received. We were customers for thirteen years and there was no appreciation for our long term commitment to them. We cancelled our service because we sold our house and were moving and the difficulty of cancelling our service was amazing. Evidently the cancellation policy requires 30 days notice and they definitely hold you to that policy. The company representatives were hard to understand and they also had a hard time understanding what I was saying. I will never recommend Vivint to anyone I know who is looking for a security system nor will I consider signing up with them if I decide to hire a security company at my new home.

The CEO of Vivant should be arrested for false advertisement!…read more First, if you want a home security system that is super unreliable and works intermittently, then Vivant is for you. You pay for the monthly service and equipment, to which the equipment doesn't work properly, and the customer service seems to be outsourced overseas, so its super difficult to understand them. This is the worst home security system I have ever had...So unreliable! And I had to trouble shoot my system over the phone every time the system was down. This was pretty much every week, with camaras going offline. There was always something wrong with the camaras, so I just gave up calling in. Also, to top things off, if I want them to replace the faulty equipment, I have to pay their technician to come out and fix the equipment that I'm already paying on... Or if you want to cancel the service, there is an early termination fee. BEWARE OF THIS COMPANY, DO NOT SIGN UP!!!

"DON'T SIGN WITH VIVINT" The sales rep spoke to my husband…read moreabout changing from ADT but little did we know there is a contract and purchase price of more than $4300 with a 3rd party company... Looks can be deceiving, save your money!

Horrible horrible! I wouldn't recommend this company EVER. From day one, it seemed good. Great…read moreinstaller, communication seemed good. That was the lie. We started having issues. Multiple times we had service people here, and they wanted to charge us each and every time. Then we made the mistake of ordering more cameras. Then the real troubles began, serv8xe call after service call. Customer support then out of the blue said, "oh you're going to need another panel to support your cameras". We got another, panel, whoxh means we now have two accounts we have to pay for, so we're now up to over $150 plus on the monthly. Did I mention we had to upgrade some equipment? Many years of being a customer, many serive calls, and much money spent, well over $6,000. We've been here in our new house, since 2022. Last straw, tonight our fire alarms went off and vivint contacted us through the panel, and didnt resolve anything. First department arrived and found nothing. In the meantime, we continued to pull alarms down, pulled batteries, other sensors. Still they kept going off until I pulled down Vivint sensors(large conical looking ones). The panel had been pulled off the wall and reset multiple times. We then kept calling and they said it wasn't their equipment. Thr end, "you need to upgrade all your equipment." We hung up. Do not ever use this company.

We have been with Vivint for 20 years at our Big Bear Lake home and even longer at our Irvine home…read more Customer service has greatly declined, and prices have continued to rise since All Protection Alarm was bought out by Vivint. They replaced the battery two months ago, and then it died again. The earliest they could come out was 5 days (for a 5-minute service call). We switched in Irvine and are now looking elsewhere in Big Bear Lake. We have been with Vivint for 20 years at our Big Bear Lake home and even longer at our Irvine home. Unfortunately, customer service has significantly declined, and prices have continued to rise since Vivint acquired All Protection Alarm. They replaced our battery two months ago, but it has died again. The earliest they could send a technician was in five days, even for a service call that would only take five minutes. We have already switched to a different provider in Irvine and are now looking for alternatives in Big Bear Lake.

We recently bought a house and wanted to install a home security system. We reached out to Smart…read moreShield after seeing all the positive reviews. Yud came to our house, helping us identify the best positioning for the cameras and quickly generating a quote that beat the other companies. The system is very easy to use as it is all controlled by the Alarm.com app. I highly recommend Smart Shield to anyone looking into home security systems, they really take care of you.

Incredible experience with Smart Shield! New house in Carlsbad literally had the wires ripped out…read moreof the hard-wired security system and hadn't been used in years. Somehow they were able to restore all of them and added hard-wired cameras, glass break listeners, smoke detectors, remote front door lock, and tied into my existing garage door openers - all controlled by the easy-to-use Alarm.com software. Mateus did a great job configuring the alerts and teaching me how to use the mobile app. Yud brings an incredible amount of knowledge from his experience and military background into designing your system. I thought the price was very fair considering the piece of mind they have given me and my family.

Contract states it is for 24 months. Call to cancel ADT…read morewhich was part of the contract. And they tell you the contract is for 37 months. Fraud

I had the opportunity to an amazing technician. Her name was Nirri she was friendly and very…read moreknowledgeable. Excellent customer service.

I hired TCI to install cameras for home security. They did a great job. They did the quote prior so…read morethere wasn't any surprises on the price. They installed five cameras within a few hours. They angeled the cameras perfectly. The cameras are high quality and the footage looks clear. Bobby and Jose went above and beyond. I Highly recommend them!

10/10!! the BEST camera installation you can ever find in the OC/LA area!…read more I can't say enough good things about TCI! We were looking around for a security camera installer and stumbled upon their fantastic reviews on Yelp and Google and they did not disappoint! I gave them a call and they came the same following week! We had 8 CCTV cameras installed, and the quality of both the equipment and the installation is high quality and truly top-notch. What impressed me most was the speed and professionalism. They got all 8 cameras installed and set up within 4 hours!! The last place that did my installation took almost a week to complete lol. Pricing is fair, you get what you pay for! Bobby handled our install, and he was absolutely knowledgeable and professional from start to finish. He clearly knew his stuff and made the whole process smooth and easy! 1000% would recommend to everyone looking for reliable, high-quality camera installation. Again THANKKK YOU Bobby + the TCI team!