Went in today, and Nate Walker was an amazing help to me and my dad . We will definitely be going…read moreback and hopefully with Nate. Very friendly and helpful guy!

Stevie the one with the lil bun on the Top of his head doesn't respect the customers that put's the…read morefood on his table, although I arrived with all ID and all pertinent information to acquire a simple print out of a past billing statement. Stevie claimed I needed my wife present which was later found out she was Not needed as I was a Manager on the account costing me 2 round trips and 1 1/2 hours of wasted time and $10 in gas. I had explained to Stevie my wife was awaiting surgery and could not make the trip and I had her ID with me and she was available to speak on the phone all to No avail. I am not sure if it was incompetence or Stevies special time of the month that made the problem.. The next day the Manager corrected the problem professionally and politely which was appreciated! Thank You Danielle!

Ten stars on a five star scale! Here's the story - I took my iPad Pro to the place across the…read morestreet from BatteriesPlus for repair... Week One - I was told it would be a week's wait for the battery. Week Two - I got a call saying the parts were in. Dropped off my iPad and was told a 24 hour turnaround. Week Three - I called, hearing nothing. The place across the street now tells me all the parts were NOT in... Week Three plus a day - My iPad was returned with UNREPAIRED. I was told the battery was fine, and it must be a "motherboard problem." Oh yeah - when I picked up my iPad, it seems the place across the street gave me a few bonus white pixels in my screen when they reinstalled the battery improperly. THEN I WISED UP AND TOOK MY IPAD TO BATTERIES PLUS Week One - Had to wait for the battery to come in. Week One plus a day - Batteries Plus installed my new battery, FIXED the white pixel problem with my screen. It seems the place across the street kinked some of the battery wires during their attempt to fix the iPad, causing pressure on the back side of the screen. In summary - Batteries Plus fixed my iPad when they said they would. Batteries Plus kept me posted every step of the way. Batteries Plus fixed the white pixels in my screen due to the attempt at repair from the place across the street. Batteries Plus correctly diagnosed my iPad problem as a battery issue. Batteries Plus fixed it in 24 hours. They kept their promise. Best of all? Batteries Plus did all this for FIFTY BUCKS CHEAPER than the quote from the place across the street.

I took my Apple iPad Air to get a new battery in it and the woman changing the battery broke my…read morescreen. She said she had another one at another location and I could pick it up later in the week after she got that from the other location. Well, it wasn't the exact same face plate and it never worked properly after that. It kept shutting itself down. This was over a year ago and I didn't report it immediately. I knew that they wouldn't know who the tech was that broke it.

We have been there several times and have had great service! Chris has waited on us and been…read morehelpful in our decision regarding phones and watches.

On Wednesday March 20th I arrived at the AT&T store at 13174 Cortez Blvd around 1:30 PM, I was…read morethere to pay our AT&T Direct TV bill as I had before. I was met by a young man named Bradley who asked how could he help me? I said "I was here to pay our Direct TV bill" I handed him a copy of the bill, and he asked me for my I.D. Which I provided. He then said he could not take my payment as the bill was in my wifes name and not mine. I questioned this because they had done it in the past on several occasions. He cut me off and said, "There is nothing I can do!" I then questioned him again and said I was listed as an authorized user on the account and provided the 4 digit pin number, he again said there is nothing that can be done. I then questioned about the QR code on the bill and could I pay it that way, and if I could that way with no proper I.D. then why couldn't he? He became agitated and folded the bill up shoved it towards me and said "I want you out of my store!" I said "I'm confused I am a customer attempting to pay a bill why can't you just get it done? He then said I am calling the police! I said go right ahead, but now I will wait hear for them to arrive, I do not run away from the police, and in no case would I ever do that knowing I had done nothing wrong. He then ran to the back of the store and hid away helping other customers who were being taken care of by other staff. So any issues of disruption were not present because none of them noticed anything happening. I did not ever raise my voice or use profane language in any manner. I was then approached by another young man named Sam, he came over and within a few minutes took my payment and got me all taken care of. Funny how the policy referred to by Bradley and saying there is NOTHING that can be done turned out to be a lie. He was nothing but courteous and polite and said he was not aware of what had gone on between Bradley and myself, even though he was at the next table less than 5 feet away, again going to prove that I was not loud or aggressive in my behavior. I then asked if the police were indeed on their way I went outside the store to wait for them as I said I would, Sam came out and we spoke for a bit, as I was on the phone with Direct TV and AT&T about cancelling every service I had with them, and I have been a customer with direct TV for 25 years. They told me they would reach out to a regional or district manager and have them reach out to me, to this point they have not. A Hernando county deputy Sheriff Brown arrived after waiting about 30 minutes, with Sam the AT&T employee present I explained my side of the incident, and Sam verified that I had not been aggressive or threatening in any manner. She then went in to discuss with Bradley his side of the story. When she returned she said that they weren't going to press charges against me, I asked what could I have been charged with She rolled her eyes and said Trespassing. I then reminded her that if she as a law enforcement officer were to ask me to leave under threat of arrest I would gladly leave, but there really were no grounds for a criminal trespass, I had not been disorderly, loud or physically threatening to anyone employee or customer. She smiled and said "you're right" I thanked her for her professionalism, we shook hands and I said I hope this is the most dangerous call you have today, I have the utmost respect for law enforcement but I know my rights as well. In closing everyone please be choosy as to these companies you pay service for, they are and always should be about helping their customers, not calling the police over hurt feelings.I also suggested that Bradley and I meet inside face to face, shake hands and apologize to one another for having a bad day, and that if we could do that I would not feel compelled to put these reviews up on line, but he declined, his ego was I suppose too hurt. I am not a Karen who complains for the sake of complaining, this was handled poorly. So far no one from AT& T has reached out as of yet. The employee Sam was a delight to work with.