I have purchased my last few phones at this store. All the sales representative s have been very nice and accommodating. I had a amazing sales representative. His name was Brandon. Professional, knowledgeable, and very friendly. Brandon was able to get me on a better plan for me and my family. He took the time to look for the best plan for me. My new monthly bill never went up AND I got the new version 16 iphone and a new iPad. I had to pay a few bucks for the case and protector but that's it. Overall I was very happy. If there was anything I would like to see it would be sales representative consistency. Establishing a sales representative that you can reach out to and vice versa wod be great. read more

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When they say "the people make the place", this is a prime example. I've tried to train my kids right by being Team Andriod, but I think I went too far since they destroyed my wife's iPhone. I haven't broken the hold Apple has on my wife, so we went to the store to get her another one. As soon as we walked in, we were greeted by Saheed. He entertained my argument on why Andriods are better. I truly think he wants to convert and I think I can get him there. He also walked us through the phone exchange and explained their new home internet promotion. We signed up because Verizon had a 30 day trial. Fast forward 3 weeks. We had to return the home internet box because it could not handle all our devices. Saheed was busy with another customer. So, his coworker called the Verizon office to start the cancelation process. Yet, Saheed took over once he finished with the first customer. After we received confirmation that my service was canceled, Saheed went above and beyond to return the internet box to FedEx for us. Yet, Verizon charged us for the box. Saheed quickly found out that Verizon's receiving department had not processed our return. He then called repeatedly over several weeks until Verizon removed, we'll credited our account. It was truly the best customer service for a bad experience. read more

I came into your store with questions about my bill. Jammie Scott was so helpful and answered all my questions so I could make a decision about what I wanted to do. Byron Bates was so very helpful as well. I am about to start wearing hearing aids and needed a charging cord with an end on it that is no longer sold. For a moment I thought I would have to buy new hearing aids! But, Byron personally had one and gave it to me. I am so grateful. I used to go to the Verizon store near Concord Mills but will now go to Cellular Sales in Kannapolis when I need help with my phone. Thank you for your GREAT service! read more

I cannot brag enough about this location and its employees. It is such a welcoming atmosphere from the moment you walk in, until you leave. I had the pleasure of being helped by Byron and Saladine, the other day and I cannot stop thinking about what a memorable experience they gave me. They deserve all of the praise. From the professionalism to the time they actually took to understand and get to know me as a client, meant a lot. This isn't all... I think one of the most outstanding things about my interaction with these two individuals, was their desire to help my family with some difficulties they have been having with their payment plan, the last few months. I was given their card information, along with their phone numbers to pass along to my family, so they could help them as well. I ended up passing their information to my family and they ended up setting an appointment with Byron and Saladine, the next day. My family ended up meeting with them and ended up leaving that place after their visit with not only a weight lifted off of their shoulders, but also a remarkable experience from those two. Not only was it such an easy and awesome experience from these two individuals, but they also did the same for my family, willingly and wantonly. they could've easily just had me pass along advice, but instead they took the time to take care of my family and helped them, leaving them extremely satisfied and relieved. Thank you so much Byron and Saladine, I hope your hardwork and dedication to your members doesn't go unnoticed. read more

Best experience I have ever had in a Verizon store!! William helped me today and as it turns out he was my hero. He helped with everything I needed. He was professional and extremely helpful. read more

Could not have asked for better service from Chris Carter at Verizon. He not only ordered my new phones, he made sure they were all set up and ready before I left the store. I was dreading going in the store but could not have asked for a better experience! read more

Terrell Shaw was amazing and absolutely hilarious to work with. Didn't want to have to get a new phone but he made the transaction great. I was a complete mess as I had bee driving in circles morning since my new A51 had died yet again. Got me what I needed and made it a Greta experience. read more

My experience in surprising a new phone was great .Juan who help me thru the process was patient. Being Navy veteran he assisted me with the veterans discount that were the company offered . I was able to upgrade from a Iphone 6 s to a Iphone 11. read more

I've literally purchased every cell phone I've had for the last 20 years from Cellular Sales. It's gotten to the point that I just make a quick call or send a text to my agent when I'm ready for my new device and she ships it to me. Easier than ordering online with the added benefit of a friendly expert that's there to help when I need them. Highly recommend! read more