On Sunday June 11th at 3pm, the internet went out due to bad weather (which it always does with this provider anytime it rains "too hard"). The last time this happened the technician was negligent and didn't turn my Wi-Fi back on for my building's unit, so I went a WEEK without internet (as a work from home employee). Extremely unacceptable.... Today, Monday June 12th at 6:30am I called to see why my building still has no internet (again as a work from home employee) and no updates on what's going on are in the system. Technicians have supposedly been working nonstop since but I was told it's just my building without internet again and that they have no idea when the internet will be working again. Then at 7am I received a text saying if my service outage lasts 4 hours no or longer then I'll receive a credit as if there hasn't been been a service outage they've been "working to restore" since yesterday at 3pm.... Update as of 9am: I received a call and text message saying that the internet was restored YET ONCE AGAIN, my building is still without internet even though the "internet is restored". I called a representative who I am now speaking with and even though I have been without internet since Sunday at 3pm and they've sent away the team that was "working to restore the internet" I now have to wait until tomorrow Tuesday (June 13) at 10am-11am for them to be able to send out a technician to fix my building's internet. Negligence to my building only ONCE AGAIN. Spectrum's service is a joke at this point honestly. I've literally never dealt with a provider that had as many issues with providing internet as Spectrum does. It makes no sense..then they try to push more services on you as if they are efficiently able to provide the one internet service you're forced to have with them if you live in an area like mine where they are the only provider. The only plus out of all of this is the old technician supervisor that always is quick to help after the week of me going without internet but I shouldn't have to bother him for things like this. read more

had a service appointment at my residence this past Saturday & this guy who works for them was just menacing.had a jamaican accent, said he came from NY (& you can immediately tell) he had the persona of a ex convict.i wonder if spectrum is 1 of those "second chance" employers who give jobs to ex prison inmates? He came to install a new cable box because our picture keeps going out on our tv.so he kept making smart ass remarks, like me & my roommate are dumb & we have to keep being told "you need a new TV, it's not our cable boxes" & at 1 point when I made a sarcastic response he turns his head & glares at me for about a minute (definitely homo ex con vibes) then he kept saying he wanted to go in our rooms to check the cable in there like, I think he's planning on robbing us & that's why he wanted to go in there.on 1 occasion I walked to my room & he actually stood in my way (in MY OWN DAMN HOUSE) so I couldn't walk to my room.This company is dangerous! They hire anybody; cons, squatters, rapists. During his attitude he said "I'm running late for another appointment" but when he was done he sat infront of our house for 30 extra mins on his cellphone & then he walked in our backyard to plant something back there. I guess a video monitor or explosive device, idk. Thinking I probably need to file a complaint with BBB about this experience and probably take a restraining order out downtown on this guy. I called customer service immediately after it occured & the "karen" on the phone only said "i cant get in touch with my manager and i dont want to continously keep you on hold" So, they obviously dont care about any of their actions. Anyway, this company is terrible, every time it rains our internet goes out for several days.i don't know why this cable company exists.we seriously need to switch to at&t read more

I work from home and this is either the third or fourth time I've had to call about my internet going out when there are no other issues reported in my area. This is the only provider (and literally the worst) that's in my area and once again as a work from home employee who has had MULTIPLE internet issues with spectrum I am being told that I may or may not be able to get help today. Then they tried to offer another service WHEN THEY BARELY CAN KEEP THIS ONE RUNNING FOR ME. If there was another provider available in my area I would switch in a heartbeat because if I report an issue at 1pm on a Friday for an internet outage that is not the first time this is occurring I shouldn't have to wait for an "escalation appointment" on Sunday at 5pm. So I just have to go the whole weekend and rest of my Friday workday without internet. The last time my internet went out while I was working from home, I had to go five days without internet simply because the technician that came out the first day neglected to ensure my apartment had internet with everyone else. Update: I had another issue today with my internet going out. The supervisor that came out last time I went five days without internet was EXTREMELY helpful. He managed to get the internet issue that everyone else told me I would have to go the whole weekend without fixed in less than three hours. I believe his name is Randy, super grateful for him. read more

I recently had a frustrating experience with Spectrum internet service that I feel compelled to share. First and foremost, the connection reliability is a major issue. There were frequent outages that disrupted my work from home, and it took far too long for customer service to address these problems. When I did reach out for help, the representatives were often unhelpful and seemed to lack knowledge about the issues I was facing. Additionally, the speed promised in my plan was rarely achieved. I consistently experienced slower internet speeds than advertised, which was particularly disappointing given the premium price I was paying. Streaming services would buffer, and online meetings would lag, making it incredibly difficult to stay productive. Furthermore, the installation process was a hassle. The technician arrived late and seemed rushed, leading to an unsatisfactory setup. I had to troubleshoot several issues on my own after he left. Overall, I cannot recommend Spectrum internet service based on my experience. The combination of unreliable service, poor customer support, and disappointing speeds has left me searching for a more dependable provider. read more

I am extremely disappointed with the customer service provided by Spectrum. In August 2023, they signed us up for their services, which included a cable package. However, we were unable to utilize the cable app as we did not have a Roku television. Despite our repeated attempts to cancel the cable service for the past month, it has not been canceled. Furthermore, Spectrum did not inform us that if we were unable to obtain the required mobile device, the cost of the cable would increase. This lack of transparency on their part is frustrating. In addition to these issues, we have noticed multiple payments being made from accounts that are not our own. These payments have been reversed, indicating fraudulent activity. This is deeply concerning. Today, we contacted Spectrum and spoke with five different representatives. Unfortunately, with the exception of one person, we encountered terrible customer service throughout our interactions. Also we have outages every other day Overall, I strongly believe that Spectrum engages in deceptive practices, which is incredibly disappointing and unacceptable. read more

So, this company is one of the worst rated companies around. Their service is held as mediocre and their technicians and store managers as frivolous and unreliable. However, not everyone in this company can be deemed as bad or defective; at least I'm not ready to complain yet. I'm a new customer, fairly new to the area and though the reviews posted online made me doubt about getting service with TWC, as of right now I'm glad I did. So far I haven't had any problems with the service, and I am very satisfied with how I was taking care of in the store. The representative was very friendly, polite and helpful. So I'm taking a minute or two to value her good work. Her name is Cynthia and I recommend you visit her store. I'm sure she'll be more than happy to help you out the best she can! read more

Spectrum is hands down the worst internet service I have ever had to deal with. Unfortunately in NC they have monopolized the state and they are the only ones people can use but as you can clearly see from most reviews about them that they are terrible. I would suggest trying any other possible alternative before having to resort to them. Unfortunately we are in an apartment and are forced to use their services but any time I try to connect to the WiFi I have to reset the router at least 2-3 times. If there is any other possible company you can go with besides them I would 1000% go with the other choice. read more

I'm really frustrated with how expensive Spectrum is. The monthly rates for internet and TV are way too high, and the promotional prices jump up significantly after just one year. On top of that, they charge extra fees for equipment rentals and installation, which makes the overall cost even worse. The service itself is fine, but I feel like I'm paying way more than I should for what I'm getting. There's not enough flexibility in the packages, and I can't help but feel that Spectrum is just overpriced for what they offer. Wouldn't recommend unless you're desperate. read more

Man these guys know how to ruin your day. They told me they would install my cable at my house from 9-12. Ok... so I am home waiting (cause I have nothing better to do) and getting really bored (cause I have NO cable or internet!!) luckily I am still unpacking stuff. So now its 2 pm and I have called the number multiple times only to learn the installer won't be there till 5pm! So now it's 5pm and I am really starting to lose my cool. I call the company and they say the installation needs to be rescheduled. Goodbye cable....Hello Dish!!! read more

yeah! so i call about my internet service (failing) in america, developed in japan and reach support in india that gives me a phone number that routes me back to a tech support line in america that is closed! not to mention time warners upload speeds SUCK! If it was at least at model with comcast i wouldnt complain but guess what!? i hope ATT UVERSE puts time warner into bankruptcy! Timewarner...your mother should have swallowed you! read more

Spectrum gets a zero. I moved on the middle of the month and paid my bill in full before moving. At my new apartment, 14 days later I got a bill for 347.00!!!! That's a 14 day service cost wow, they the gucci of cable and internet. Not only that but when i called to dispute the charges, my service was cancelled for a day late!! Then I was charged to reconnect!! If this company ain't running a scam zebras don't have stripes. read more

Like most of you, I had previously had really bad experiences with TWC customer service, but then I met Tony Tye. WOW, I am so happy that I took the time to go into the actual store. I took my lunch break at an off time and I was greeted as soon as I walked in the door. Tony was honest with me and found a way to get me all of the services that I wanted for less than $100. Thank you so much Tony Tye!! read more

TERRIBLE DON'T DO IT! I have never had more problems and outages than I have with spectrum. They advertise to be the most reliable service and equipment, but they are far from it. When there equipment goes down it effects business and personal lives. Spectrum doesn't seem to care. Here's the thing, I gave them chance after chance with them aware of all my problems. Things never changed. Phil Denton read more

TWC has turned me off again! How can u deprive your paying customers of SHOWTIME???? I have to ask myself...if no more Dexter, Ray Donovan, Homeland, and Shameless, what is the point of having cable? Seriously folks. They are getting out of hand and this takes the cake. I pay i have say and i say screw them! If everyone cancelled maybe they would rethink their decision. I have nothing else to watch read more

If I could give no stars I would. Absolutely the worst customer service on the planet. No one knows what they are doing over there. You get the run around over and over and over and over again. The only reason these people are still in business is because of the lack of other choices. I pray that when Spectrum fully takes over they clean this place up. read more

Wanted to have a good night in so we rented a movie. A completely different movie played that was not even close in location on the menu to the one we chose..I called so we would not be charged and had to speak to 3 different idiots with no education, one which barely spoke english, with no result, all before being hung up on! Called back NO ANSWER.. read more

Update: I had another issue today with my internet going out. The supervisor that came out last time I went five days without internet was EXTREMELY helpful. He managed to get the internet issue that everyone else told me I would have to go the whole weekend without fixed in less than three hours. I believe his name is Randy, super grateful for him. read more

Nate from customer services was really cool. He cracked a few jokes and made me laugh. After my service was disconnected as requested, I asked him for another joke before we hang up, he said no since I no longer had services with them. I understand. Lol. read more

Time Warner Cable increasing modem fee AGAIN to $5.99!! http://www.reuters.com/article/comments/idUSL1N0FZ1KV20130729 Buying one will pay for itself in less than a year and lower your cable bill. http://pennywisecabletv.com/cable_modem.htm read more