I was pleasantly surprised with the great customer service that Leslie provided. I had read some really bad reviews of this store/office. I went online and reserved a time in hopes to lessen the wait time. I got to the office 8 mins before my reservation time and to my surprise there were only two other customers in this location, one was using kiosk and the other was with the other rep. Leslie was standing in front of her work station and greeted us promptly. She was very helpful and nice. I shared with her my concern and she seemed to know about the Yelp rates. She told me that this month (June) had been slow with customers coming in person but to consider always making a reservation online to avoid a wait time. Thank you Leslie! Btw: I went in on a Wed at 11. Not ideal for everyone, but since it was my day off; it worked out. read more

Spectrum, I would have to say would be the worst cable co. EVER IN HISTORY only had service with them just under 3 months and cable is ALWAYS out, ITS OUT NOW, we always have to reset router they have had technicians come over and tells us everything is ok but a few days later out again. If you like watching cable don't subscribe to spectrum pay a little more and go elsewhere, save yourself some headache. read more

Spectrum technician. I had an issue with my internet dropping signal now and again so I called them and they sent over a technician. Technician checked modem and router says they are fine and checks the outside says no issues. I asked if he was going to check the attic and he said "nope that's all you guys". I thought checking the attic was part of the service ? I called their customer service line and they said he should check the attic but wouldn't call him. They told me to let him leave and they will send a higher knowledgeable tech later. I insisted he change router and modem and that seemed to do the trick. I just makes me upset when people won't do their jobs. read more

These SOAB people are worthless n I been with them for almost 15 years! They just suck when it comes to cancellation! Just gave me the run around n wanted to charge me more. I sad NOOOO and they just send me to a phone line that never answered -000 read more

When it comes time to cancel they will milk you for whatever money you got left. Only needed the service for 10 days and they still charged me the whole month because Christine at spectrum support says "people are too dumb to understand proration" read more

Worst cable company, I left Direct T.V for them thinking they were a better option, first of all their sales rep tricked my husband into getting a 4K apple device to use for cable service he never told him there was an option to obtain as regular DVR, not sure if they get more commission for selling the apple boxes and remotes which are difficult to operate and constantly ask to sign up for an apple ID to use some of the features. When we called spectrum to ask if we could return these and get a regular DVR they were unable to help us because the boxes had been opened, we immediately canceled our service after only having it on for 1 day. Misleading sellers and unhelpful customer service reps. read more

Just had a Spectrum One rep knock on my door despite my No Soliciting signs and try to sell me on their services. Rep was driving a royal blue 4 door sedan. I pointed out the no soliciting signs 3 times but he kept trying to sell me services. Entire conversation was recorded on doorbell camera. read more

Just a heads-up: when you call the customer "service" line to cancel services, you will be transferred around and wait 'till you lose the will to live. Then after they took the order your services will be disconnected IMMEDIATELY despite that the service is paid for in advance and no pro-rate refund by their "policy." So you have to time it the exact day to cancel your service or you will get ripped off. If you miss the time to cancel, you guess it, one full month of charges with no refund of course. I will not recommend this to even my mother-in-law. read more

During this lock down, I needed an extra box to keep my mom entertained while she stayed with us. I went in to pick up the box right before the store was closing. Elias was rude. The first thing he pointed out was that they would close in three minutes showing me with his fingers. He provided the box and said nothing on what needed to be done. When I asked he said, just plug it in and if it does not work call tech support. Of course the box did not work. To find out he did not even activate the box. He made me feel like I was putting him on overtime. I believe that if I walk in before the store close, his job is to help me whether it takes 1 minute or 10. He should be thankful he has a job during this difficult times, there are several people that would love to take his spot. read more

It's a shame you can't give a negative numbers/stars If at all possible..., find a different company for TV and or Internet. This company continues to lie and give out wrong or misleading information. They even lie to your face about your billing. Examples, "If you get a smart TV you do not need a box". Lie The installers can move your outlets for you (yes in your two story house on the first floor). Lie "No, we did not charge you for that". Lie "We can send you a card for your TV so you don't need a box". Lie And try and call there 800# For anything. You're on the phone for well over a hour and they lie as well. I did try and say I want new service and got through (imagen that) but they could not transfer me. I waited 45 min today and went on line and there computer heleper said it would be 60 min to speak to someone. The installers they send "are "A" holes" in the words of the associate at the local office. This installer looked through my things and changed equipment without my permission that did not need changed. By the way, even the installer said the company is horrible. "You only had to deal with them once, I have to deal with them every day". I paid $500 to move outlets and all he did was staple the you know what out of my house running coax all over the place. I could have done that but i didn't want that! When he disconnected my old satellite lines. Instead of unscrewing them, he just cut them all. Lazy! I ended up kicking him out of my house. I went to the local office to complain and they do not care. "we have a hard time finding people". I did respond to the phone survey and asked for a call back. Never got one. PLEASE....stay away. Far away read more

Horrible wait times. the checking process is devoid of a personal exchange. Seems the employees could move a little quicker. Doesnt seem to be well staffed. Typical, why would I think the service in the store would be better than using their website or calling them. Just a crappy experience all around. read more

Goes out all the time Internet goes out all the time extremely expensive If you can find another source somehow someway save your money and save the hassle and go with somebody else read more

3 customer service people here. So many waiting. And one said he is going home , we had appointment 30 minutes ago. Still the one across me, they're just chatting, I don't see the person doing anything besides chatting with clients. Says we can wait for 1 hour with appointment read more

Great customer service. Everyone was very friendly when we walked in. Was there to exchange our modem, we were in and out in 10 mins. I was asked about my mobile service as they wanted to see if I would change. They were not Pushy at all. After my phone is paid off I may inquire about their services. read more

If you're thinking of switching your mobile service... don't go here. They don't care about their customers and u will go in and pay for lines and not receive them but give them your money and when you cLl spectrum they don't care.... not even the managers. Guarantee you that the mobile part of spectrum won't last long especially ot with the amount of lies these associates will tell u not only to get a sale but to continue to have to cover their own asses read more

Stopped by to pay my bill; I logged in; there was one other couple in the store and I was told they would be right with me. Another associate came from the back and asked if I had logged in. I responded and she sat down and started filing her nails. I sat for a few minutes and left. My time is important to me and if her nails were more important than taking a payment, I will not use this center again. read more

Spectrum has the worst customer service and the customer is definitely not priority. They fail to inform you of important details and when you call them out on it, they say "its in the fine print of your policy". They had 4 different opportunities to inform me and failed to do so. All a ploy to get their money. Horribly frustrating. Canceled cable, currently shopping for new internet. I do not recommend them. read more

Piss poor customer service. Incompetent employees and the management make incompetent look intelligent. Save yourself the issues and do business with a company that deserves your business! read more

This company is full of bait and switch called here a couple days ago Let the lady know over the phone that me and my family like to pause live TV so if we wanted to leave the room and come back to the same show where we paused it she said what would be best for me is to get to Apple boxes and a genie she said the Apple boxes pause live TV come to find out after I opened up one of them they don't pause live TV she boldface lied to me and when I called back they said you are already open Up one of them so now you on that box the same day I started service the same day I cancel service this company is full of it I would never get service with this company ever again after being lied to and they telling me that there's nothing that they can do about the situation read more

I'd be done with spectrum but they are my only choice for internet service. After numerous calls with the wait time of at least 30 minutes did I talk to employees I thought maybe could help. All I wanted was a service tech to come to my house and help me understand how to go about my Internet use on my Roku TV. This is my last straw..very poor service!!!! read more

We received a package with limited instruction, my wife told the salesperson we do not have a land line and did not need long distance service. We have no way of connecting to our bedrooms, and long distance service, what are we to do with the equipment that was sent to us?... If I have to do my own install, the service should be cheaper, terrible service.. read more

I actually been their to return my cable boxes cause I moved as soon as I walked in I notice the store was huge and all the registers were far away back I remember walking in knowone told me welcome or anything all the girls were at the registers just looking at me walking up to them it was that awkward honestly I even remember saying hi not hearing it in return it was more awkward honestly. The girls weren't not once nice to me or my family to me just awful customer service cause I was doing all the talking I don't even think the girl barely said few words which my husband told me too it was just weird.i honestly was gonna get a cellphone for my husband too but it was sooo awkward that my husband told me no at the store he didn't feel welcome at all I'm sure when we walked away they were talking about us all those girls seem that way to be honest no manners. Long story short we went to spectrum store in Rialto & I got my husband a phone for Father's Day & everyone including security in Rialto store in spectrum was so welcoming and nice and attentive. This store location in Fontana sucks customers service. read more