I'm new to Spectrum and had to return some unopened Items (DVRs). The "greeter" was not at all personable or welcoming. In fact she refused to accept my returned items unless I wore their mask regardless of any medical conditions. After I complied, the person that actually took care of my return was nice and professional. The "greeter" is the first person a customer interacts with and although it's for a short period of time, for that time, the face of Spectrum. I hope they do a better job of training folks in this position in the future. It makes for an uncomfortable visit, and certainly one I'll try to avoid in the future. As for Spectrum as a whole, you all need to catch up with the latest CDC guidance and the fact that many retailers (Costco, Walmart, Target, etc...), all of which serve many more customers per day than you, have eliminated mask mandates for vaccinated people. read more

50 minutes and waiting to return a modem. I must be crazy to be here. Why didnt i just mail it back?

I was returning equipment for my mother. I walked in signed my name. It took all of 8-10 minutes from signing to walking back out the door. Boom that's what I like. Get in get out. The lady was so nice. read more

Terrible service for outages. Service people and subs enter my fenced yard without calling or knocking on front yard. Now there security department department has me on notice (and my neighbors) for making threats. I suggest calling the police the next time they enter your property. They have no written policy for entering customer property which any reliable provider should have. They also do not communicate this with subs who work with them. Also, Maintenance is patchwork repairs and never fixes the problem. A twenty year old cable should be replaced not spliced. Obviously Maintenance and Engineering don't communicate because there are no permanent fixes. read more

I went to the company for internet and TV service. First thing if you want to see program in one room then move to another.... not this company! The first bill was 3 times what was promised! I called for what was wrong, oh my gosh they suck! I was basically told take it or leave it! I was shocked how rude only to get one better, they shut me down! I am happy to say I have all the crap in a box on the way back to them! Nice try Spectrum read more

When I first signed up for Spectrum a couple years ago, it was great! They answered the phone quickly and the service was steady and dependable. Unfortunately, now when I call, there is a 40 minute wait and their services are not dependable. The internet is going in and out when I am working with clients and my phone service cuts on and off. Bottom line, Spectrum is now HORRIBLE. It is very sad. read more

I just came in to return my tech...23people in line almost no where to sit oh and wait no working bathroom oh how much fun is it to walk around a plaza that has nothing open smh thank the heavens that Italian place was open I would of pissed myself... cam back in and they still have me waiting in line! Charter you suck you need more bathrooms and more workers this is not effective! read more

S L O W. 21 people on the wait list, 2 reps taking care of customers, 3 other reps standing around. Their lobby was completely full. Poor poor CS. Estimated wait time? 150 mins. Train those 3 standing around to open a booth and start taking care of customers. So glad I dropped them. read more

Not worth a dime! I called twice this week for for no wifi connection! It's like someone goes into my settings and turns it off when I try to add a device or watch something online via wifi. The other day Spectrum technician had me unplug the modem for 10 seconds and he was doing something on his end. That put it back online. Today that didn't work when I tried it with a different wifi issue. I was trying to watch something online and it knocked out wifi on all my devices including my phone! It's doing it when I try to connect one of my Alexa devices also that I had unplugged because the device wasn't recognizing that I moved to another state a few months ago. When I called Spectrum today the person I spoke with said I have to call the device manufacture and he absolutely was ignoring that I told him this is the second time this week I'm having a trouble with their wifi in my house! He kept telling me to call the device manufacturer even when I told him the wifi was getting turned off in settings when I tried to use the wifi to watch something online and that it wasn't just one device, AND they all worked previously. I need to find a different option for wifi but I like having cable TV. I don't know if I can get wfi from a different company and keep cable TV. This company is also overpriced for the services and I don't have a house phone now for that reason. I had a "landline" when I lived in another state as backup if something happened to my cell phone or service. read more

After 3 weeks of no internet service and no response from numerous calls for repair I was finally fed up and cancelled my Spectrum service. After 2 months I got a phone call telling me I needed to return their modem. I told them they were more than welcome to come pick it up. They then threatened me with a collection agency and told me I needed to drop the modem off at a UPS and they would ship if for me free of charge. No need for threats but whatever. less than three days later, after sending off the modem, I received another phone call from a collection agency yelling at me. Lady was beyond rude and the company itself needs a lesson in customer service. Spectrum internet and cable service can kiss my lily white butt. read more

Super bad service. I went there to return some equipment that other times they have picked up at my home, and they refused to take it because I wasn't wearing a mask. That's what all my money goes? read more

Way under-staffed in this location. Seems the company is not aware of how fast Greenville's population is growing! Sean the Associate is great - fast, efficient and kind. Nevertheless the office needs more efficient people like him. No wonder friends of mine chose AT&T. The service on the phone is not any faster or more efficient. The voicemail system does not provide sensible options for customers. TV ads won't help. Good customer service does! read more

Terrible, people should not have to wait forever in line to return a piece of equipment (2 minute transaction). This company needs to take a hint from everyone else and offer prepaid shipping labels or a drop off service or something. read more

The wait is just crazy. 10+ desks for people to be working yet, 3 employees! Horrible wait!

Making the DMV look like a model of efficiency, one day at a time... 2nd trip here just to get the correct power cord for my cable box. I gave up last time after wasting an hour. Got here at 11:00am, was # 9 in line. 45 minutes later, have moved up to # 4! read more

Clemson vs. Alabama, what everybody else, that wants to, will be watching tonight, except me. Why? Because I was promised by Charter that they would be here around 5:00. When I called at 5:30, they said it wasn't scheduled till 1/14 and that I'd get a call back within 30 minutes. Well, when I called back in 45 minutes, I'm told it's "still in progress". Ladies on the phone were nice, but I still have no Charter, and won't have if its not fixed tonight. read more

Called because my guide and dvd do not work. Was told it was a known issue and that nothing could be done about it. Terrible customer service and even worse service! read more

10 people in the wait list at 6pm on a weekday, and they only have 3 people at all 8 of their stations. I'm only here because this is the only internet my apartment offers. I'm gonna go pick up a pizza and some drinks and camp out on the floor of the store while I wait to grab my modem. read more

If I could give 0 stars I would. I have been at my address for 6 hrs using Charter/ Spectrum the entire time. In that time frame my cable/ internet has had my line repeatably cut due to new person moving in or out. I pay on time every month so I expect to have my service without interruption unless it's weather related or something that's happened to knock everyone in the area off. Sat around 9am my cable/internet went out. I go running out the back door to see a man walking holding a cable line to bury it appears since my next door neighbors line had been lying on the ground for a week or so. I hollered at the guy but he ignored me and then I hollered louder that he had cut my services. I asked him to make sure mine were out back on once he was done. That did not happen. I had to leave and when I returned he was fine and I had no service. I called Spectrum very upset and was told IF they had a cancellation they would let me know but I was scheduled for service restoral on Tues. I had some choice words and was told I would be escalated and contacted. An hour later no word so I called back and a supervisor named Jim was put on the line and proceeded to tell me that appts were booked and asked if I expected them to cancel an appt with someone else to restore my service. My answer was yes since y'all cut my cable by accident and I need my WIFI to work. I never had another response from them and as of today I still have no service. How can they do this? This happens to me every few months. read more

Not sure how these people managed 2 starts... pretty generous if you ask me. THEY ALL SUCK - but this particular Charter sucks really bad. Lightening blew out our modem (it happens) so we called them out for a replacement. They brought a broken one. After wasted hours of phone diagnostics we were advised to drive down into town and pick up another "new" one. Whatever. Anyway, the biggest problem I have with this company is: THEY SELL YOUR PHONE NUMBER LIKE CRAZY. If you get a TON of calls all of sudden - you can thank Charter. We don't give our land line out to anyone, don't write it down anywhere, etc. Don't even use it really - but get at least 5 telemarketers calling every weak. Charter... you suck, but you know you suck. read more

Sorry for the long review but people need to know about this provider and store. I went in this store to upgrade my phone. I selected the Samsung A51 and for this model there is a 5G version available. I told the sales person at least 4 times that I wanted the 5G and when she brought it out I asked 3 more times if she was sure that it was a 5G and each time she said it was, so I purchased the phone and left the store. I went into the settings which said the sim card was 4G LTE. I called the customer service line and was told that I did not have the 5G model, I tried to get it resolved over the phone but was told they could do nothing and that I would have to go back to the store. I went immediately back to the store, waited another 45 minutes in line and tried to exchange it for the 5G model. They said that they did not have any in stock. I asked them to reactivate my old phone and was told that was not possible (basically I was given the run around). The sales person said I would have to speak to the manager and that he was not in. He then said he would email the manager and copy me. After expressing my displeasure I agreed and left the store, (I never got the email). I went back a few days later and was told the phone had been ordered and they would call when it arrived. I explained that my job requires travel and that I may not be in town but would pick it up asap. They called and I told them I was in Texas but would pick it up asap. 4 days later I tried to pick it up and was told it had been over 14 days since the purchase of the phone they could not exchange it. I spoke to the manager who could only tell me that he would put in a ticket and see what might happen, he had no knowledge of why I sold the wrong phone or why his sales force is so ill informed. Obviously Customer Service is not important to Spectrum. Do not get their Mobile phone service and certainly DO NOT GO TO THE Woodruff rd, Greenville, SC location. read more

First time in this facility and they were great. Not allowing too many people inside at one time is greatly appreciated. Didn't take too long. I was helped by Sean. He was so helpful knowledgeable and courteous. Wanted to give him a shout out. read more

I absolutely hate having to use charter spectrum. They do nothing but harass people and try to force them to pay way more then they need to. Even when you've told them no several times, they continue to keep trying.Their internet connection is always going out or disconnecting. In fact, the internet is down right now and all their automated voice messenger can tell me is they have no information on why it's happening or when it will be back. So much for customer service. I only use it because it's the only internet available at my current apartment. I miss AT&T so much! It was way cheaper and I never had to call customer service because I never had a problem with it. read more

The worst cable and Internet company on the face of this earth. The sincerity of their customer service people is sorely lacking. The Internet was down for over six hours yesterday and they refuse to provide me a credit on my next bill. Because it wasn't all day. If you work from home as I do and your job requires Internet access I would rethink spectrum as your provider. Because they don't care how much money you lose because you can't do your job, they only care about selling you more services. I can't wait to unload these guys for good. read more

Worst home service ever. I have been a customer since 94 and had no problems but for the last 3 years I have to call every 2 weeks for service calls. In ready for a slower connection from Att just to get a stable connection. This has been going on way way before the vivid-19 stuff !! read more

Dealing with charter customer service is akin to dealing with communists. Their prices are at least 10 times what they should be, the phone and internet service is spotty at best! The television service is not at all user friendly and is extremely outdated. The installation technicians are not skilled and they do not clean up behind themselves! I highly recommend staying away from all charter communication products! They are not worth the hassle and will break the bank! read more

Just did an upgrade. They did it 90 days early. This should have been done on April 1st since is has to be an April fools joke. Dumbest thing I have ever seen. And the way these people LIE about the cost of their mobile service would land someone in jail read more

Cable TV tends to be a monopoly no matter where you live. Yes, I'm a fan of the quality but the Install and Cost are an epic fail. If there were another cable company to utilize in the area, I would have used them in a heartbeat. However, since Charter runs the show in the area, I'm stuck. We'll see how things from this point out..... read more

I signed up for Charter Internet service in lieu of AT&T U-verse, and I am glad I did. The serviceman showed up the day after we moved into our apartment, and we had service within 30 minutes. We get a steady, reliable 52-54 Mbps speed, and for less than we paid for service from Comcast in Washington. I have no complaints over the two months since we signed up. read more

I've been a customer with Charter now Charter/Spectrum for almost eighteen years, I cancelled my TV and phone service and they raised the price if my internet to 75.99 a month. Charter/Spectrum price online says 44.99 month, no where do they have "standard" prices" online. This is false advertising and retaliatory pricing and considered predatory. Even after speaking with a supervisor they are not willing to help, Terrible customer service!!! read more

I had poor service from ATT U-verse, so I cancelled and didn't care. Went back to Charter, may be a big mistake as nothing there has changed. I'm in day 3 of their service. Install went okay, but today i got my 1st bill via email. Way to high! called billing twice- they did reverse the install fee, but I was to be charged that anyway. Month fees for triple play is now wrong- not what I was told. And I was told they would honor the fee for 24 months. NO- of course they won't do that - only 12 months. Again, not what sales rep said!!!! Corrupt bait and switch!! I will be leaving them again soon-- THEY REALLY DON'T CARE ABOUT YOU AS A CUSTOMER!!!! THEY ARE TO BIG AND CORRUPT! Al Hall- Simpsonville, SC- 1/8/2018 read more

I was sorry I signed up with Charter Internet before the installer even left. First he wanted to hi-jack my TV antenna co-axial cable to install my modem. "I need that cable, I was told you would wire the house for internet." OK he went out to the truck and returned with the necessary cable. Then he drilled a hole in my hard wood floor 8 inches from the wall. What ever happened to bringing wires up into the wall and out through a utility box? I was told I could use the modem I owned from ATT. NO I must rent one of theirs for $5.00 per month. Is this man crazy? I can buy a modem for $80.00. Why would I pay every month for years. He call someone and came back telling me I did not have to pay monthly for the modem. Then he asks where is my router? Right there, it is in the ATT modem. Of course he can not use that AND he did not bring any routers with him. This was not going well, everything I was told when I called for installation was not true. He left. My modem is on one side of the room and my computer is on the other. So much for the promise that my computer would be up and running before the installer left the house. read more

We like the Internet service. However their records on our cable service are completely screwed up. They continue to bill us for 4 boxes when we only have 3. That is because at one point when a malfunctioning box was replaced, they showed it as a box added instead of replaced. We get it straightened out for a while and then they start billing us again. We are in the process of writing a letter to the pic, their ceo and others. At one point they even threatened us with making us pay for a box we do not have if we tried to cancel the service. read more

Customer service and tech support are the worst. I've wasted many hours helping to troubleshoot when the problem was with their system or record-keeping. My internet speed kept dropping to much less than half the speed I was paying for, and every few weeks to months had to call them to fix it. I made numerous trips to the store to exchange modems based on advice from their tech support, but that didn't help. It turned out I was set up with an old plan that nobody at Charter bothered to tell me about, so the system was automatically downgrading my speed periodically, even though I was paying for a higher speed. Wasted many, many hours on this until one Charter employee finally bothered to look into this. But this was after many, many times having my internet service downgraded. They never bothered to ask if I wanted a credit since I didn't get what I was paying for, for a period of many years. I wish there was an alternative high-speed provider in the area. read more