Became a patient at Metro since my friend worked there as a nurse. Great staff, quick with…read morescheduling. Gerrit is an awesome PCP - he's funny and great at making you feel comfortable during appointments. Dr. Elderkin and Dr. Pete were my OBs during my pregnancy - both were very informative and scheduled extra tests and appointments for me, making me feel secure and confident and helped eased my mind. The nurses that worked the floor during my stay were extremely helpful and checked in often, helping us take care of the babies and brought in extra supplies to help with feeds & changes. They offered a lot of guidance and were very encouraging, especially nurse Heather (I believe she is a travel nurse). Overall, I've had a very positive experience with Metro!

The waiting time at this hospital is the most difficult place to see a doctor. I personally would…read moreadvise everyone to stay away from this place.

This is the premier hospital in W. Michigan…read more A level 1 trauma center that also has an extensive heart center that is now doing transplants, a state-of-the-art cancer center, children's hospital, women's hospital, orthopedic center and so much more. They have developed relationships with the Van Andle Institute, an internationally known research facility adjacent to the hospital, the Michigan State University College of Human Medicine (across the street) as well as the GVSU college of health professions, adjacent to the hospital. The parent company also operates hospitals in several area communities. We are fortunate to have this quality of health care in Grand Rapids.

Nursing and CNA staff were extremely caring and very professional. Doctors were not very…read morecommunicative. Physicians provided little or no feedback on progress. PT was almost non- existent in the 4 weeks our friend was there. Food was good. Facility was clean.

Horrrible!! Left in the hallway and never treated!!! Sickening service and pathetic treatment!!! Go…read moreanywhere else if possible!!

I am sitting in the Emergency Room currently it's Oct. 29th at 845pm. I've been here since…read moreyesterday at 2am. I also have been told we would be moving into a room since 6am. I will not leave. I have asked for a reclining chair numerous times and was told I cant have one. They also told me their hospital is full. So, these people wat me to stay up for over 30 hours and drive home after not being allowed any type of sleep or chair or pillow or blanket. These people suck at helping people. They have been completely rude to me, never offered me anything. Not a blanket, not a cup of water, nothing. This place is awful.

I recently had outpatient hip replacement surgery at Blodgett and was pleasantly surprised at the…read morecalibre of care from the moment I arrived until I was discharged almost ten hours later. This review focuses on the hospital staff and not the surgeon who was outstanding as well. I arrived two hours prior to my surgery time as directed and was pleased to use the offered valet parking. Not a big deal going in but it's super nice to have your car all warmed up waiting for you when you're ready to leave. With all the pretesting that takes place, it is understandable why you are told to arrive two hours prior to the surgery time. Additional bloodwork and surgical preparation (IV's, etc.) were handled by two really outstanding and friendly nurses. Also during this time, the anesthesiologist, surgical nurse and surgeon came to talk to me. I was a bit concerned about the anesthesia since I was made aware Corewell did not renew the contracts with the various practices that previously provided this service. Apparently their business model is to employ Nurse Anesthetists with the Anesthesiologist (also a hospital employee instead of independent) supervising two or three operating rooms. The Anesthesiologist did a good job explaining to me his involvement and did not discount any of my concerns but rather tried to address them. I awoke in the recovery room to another pair of excellent nurses. They did a great job explaining the do's and don'ts of post recovery. I needed to be assessed by Physical Therapy before I could go home so that came next. No one likes surgery (at least I don't think so) so when a team can do such an outstanding job making you comfortable, it really is a nice surprise.

Had surgery 4/2026. The doctors and the small amount of food I was able to keep down was good…read more Unfortunately, discharge felt rushed and nothing was explained to me on post-op expectations.

My sister went to the ER at what used to be Butterworth Hospital, then Spectrum, now Corewell on…read moreWednesday am (November 5, 2025) with a life threatening heart issue. She did not receive a room until Saturday morning! That's right 3 whole days to get a room when you have a life threatening health issue. This is simply not acceptable, and no where near good health practice! Something is seriously wrong at this hospital. Can something be done? She was left in the hallway for hours outside an ER room before she was finally put in a tiny windowless room in the ER and later transferred to an even smaller room in some sort of "holding area." She could not rest or sleep which probably damaged her weak heart even more. This is not acceptable care, and is especially poor care for those in a life threatening situation. This needs to be fixed immediately. If this hospital is too busy to house patients properly they need to let patients know so they can go to another hospital to get a room and proper care. This seems to have been going on for several years now at this hospital as we had a very similar experience with my father several years ago. Do not go to the ER at this hospital unless you want to wait 3 days for a room!

Staff are so friendly, came to the ER and nurses made it a point to come in every 15 minutes at…read moreleast and give me an update. Didn't eat too much, but the food in the cafeteria was delicious. Very great hospital!!!

They refuse to accommodate a patient who has no one locally and was advised to have a GI scope…read more Patient was told they could take an Uber there and home like they needed to but had to have someone in the waiting room with them before the procedure and during, in case something happened under anesthesia. Patient explained she had no one she trustted with life and death decisions and asked if there could be an exception. Patient was told to schedule in May so she would have time to find someone. Patient called her PCP and after talking to one nurse who just recited the classic "It's up to the hospital" line, then finally a nurse who understood and took a detailed messega for the doc. Doc referred it to Social Work who, instead of calling the hospital and finding out what arrangements could be made, called Volunteers in Service to see if they had someone to come sit with me in the waiting room.(not sure she got the right messege)...patient is cancelling procedure andd changing health care systems. What in the hell do we pay these people for??? Next they're going to tell me I have to do the damn scope too. F U UMHW

Best patient care, staff, attentive. This is how an ER should work. Their communication and…read morepatience is outstanding.

We are always greeted at the door, there are rather long wait times at certain points of the day,…read morebut you see them working to get as many people back as I can. They do a wonderful job at keeping the waiting room wait times updated. But once you get through the door, things change a bit. The facility is still beautiful. The doctors and nurses are great, but the attitude changes when it comes to keeping someone overnight or longer. They always seem to want to drag out these tests over a few days so you are in the hospital the whole time

St Marys sends nasty sadistic wenches to do blood draws at my facility. One woman actually scraped…read morethe needle around in my arm while trying to sever my vein after drawing blood. She even sneered at me the entire time. Note also that most of the blood draws were not even authorized by the facility. St Marys was just milking the system.

After my surgery The day shift at Trinity was outstanding, professional, friendly, helpful! As for…read morethe night shift especially the charge nurse not professional not friendly not helpful rather adds stress to your healing process. I wasn't given enough Anesthesia. I heard and felt EVERYTHING! Utter pain! They were laughing talking about how their weekend was! As the surgeon continued to bump the surgical bed with his chair as he moved from side to side! I felt him tugging on the inside of my body. Worst experience of my life as they did NOT listen to my needs I need more Anesthesia! I didn't go into the deep sleep until I got home ask me what I did when I got home I don't remember anything! Colonoscopies I remember nothing, EGD I remember nothing this facility I remember it was a living wide eyed awake horrifying experience. Rate doesn't deserve 1 star

Wow, where to begin. Full and Fair disclosure I was a very unhappy customer when I entered the Er…read moreat Mercy. Overall to say that numerous Nurses(not all by any means) went about their work with the urgency of a sloth with time to kill would be an understatement. While I was bellowing for aid, I could literally hear all of the nurses standing at the nurse station talking about their weekends. When I was discharged I realized why they were so distracted.... they all had their phones out gently scrolling through social media. Excellent! I also got some good pics of them on their phones! When I was leaving I asked the security officer if this was commonplace and he said absolutely! I would definitely search other medical aid while in Grand ... Update: the staff put the wrong address on my Bill and sent my info to address from over 15 years ago. After calling them to find out about my bill they realized they took a pic of my ID and insurance and just didn't update the file.... the incompetence is never ending here.

Went in because someone was throwing up blood and they sent us home with no answers. And 2…read moremedications that aren't going to do crap for us. Extremely disappointed. Still super worried because we didn't find out anything.

Nice Hospital for a small town. You can get your labs done here. They have a pretty good ER…read more They also have a very nice Cancer center and heart and rehabilitation center. The also can run every scan, x-ray, MRI etc. I really love the phlebotomists here they are some of the best.

Staff is always helpful everytime we have visited here! Great maternity ward too!read more