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    Recommended Reviews - Spectrum

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    5 months ago

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    1 month ago

    employees just standing around had one employee doing all the work had to wait an hour just to pick up a cord

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    4 months ago

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    10 months ago

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    1 year ago

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    9 months ago

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    10 months ago

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    1 year ago

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    1 year ago

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    2 years ago

    There is one person working here with a very long line in queue. High prices, poor service.

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    3 years ago

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    4 years ago

    After multiple visits and calls, they still have my account messed up--worst service ever!

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    4 years ago

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    3 years ago

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    4 years ago

    Horrible and internet goes out daily. Very hard when working remote. It shouldn't go out regularly and several times a day.

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    4 years ago

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    6 years ago

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    NaviTek Solutions

    NaviTek Solutions

    (11 reviews)

    I hired Ivan to install a 65" TV over a fireplace. He worked with my availability and moved the TV…read moretwo floors down. He was thorough in preparing for the install over the fireplace. Upon coming across a couple issues with the install he was creative in developing appropriate solutions to ensure that the TV was mounted as I needed.  He also suggested alternative options to ensure that I was satisfied with the final outcome. He went the extra mile to develop a solution so that I had the best over the air TV I could possibly get at my location. His pricing was very fair even though he had to spend extra time to ensure everything was done to my satisfaction. He did not charge above his original quote. I would highly recommend him without hesitation.

    Ivan is fantastic! After calling around to multiple companies on Yelp and Thumbtack, I gave Ivan a…read morecall and he was able to fit us in the same day and gave us a reasonable price (half the price of Best Buy)! As someone who was getting their tv mounted for the first time he talked through all the decisions of height, tilt, and how to minimize wall damage in our rental with me and gave me his expert recommendations given the layout of our room. He also went above and beyond for wire concealment and mounted our AT&T and roku boxes and power strip to the back of our tv to ensure the mounting was sleek and most importantly safe with all cords out of reach for our baby! He was also very thorough with each step, allowed me to inspect it to make sure I was satisfied, and ensured he cleaned up before he left. Highly recommend Ivan and his team!

    Spectrum

    Spectrum

    (148 reviews)

    I really wish I remembered where this gentleman said he was from, but I do know his name is…read moreEphraim. The absolute best customer service experience I have ever had! You guys have yourself one amazing employee. I would definitely definitely hang on to him tight! Thank you so much Ephraim I will absolutely be praying for you, like you said you will me! You are amazing!

    Now I remember exactly why I left Spectrum years ago. Their customer service SUCKS. The person that…read moregot me to sign up for the service promised a free month before I'd be billed. But I tried setting the service up several times and it didn't work at the various places I tried. By the time we found a port in the house that worked and got it set up, it was time for the first bill. But I'd never used the service. In a chat, I asked for a credit for that first month since I hadn't gotten to use the service. I was told I would receive a credit. The chat agent NEVER said, "I can only give you a $10 credit." He made it seem I'd be credited for the whole month. When I went into a chat to ask about the missing $40 credit today, I politely stated that it seemed very deceptive not to mention that $10 limit at the time, knowing I was asking for a full month's credit. The chat agent DISCONNECTED the chat. I just canceled my service with Ting today, and I regret it already. Ting might be more expensive, but they have excellent customer service. They are clear and they are not deceptive. They do exactly what they promise to do. Sadly, I can't say the same about Spectrum.

    Spectrum - My new phone

    Spectrum

    (67 reviews)

    Do not ever get spectrum if you live in or by Novi Michigan. This is by far the most unreliable…read moreinternet to exist. I pay for the really good internet too, but multiple times a week theirs service outtages for any reason whatsoever. A little windy? Service outtage. A little rainy? Service outtage. Nice clear sunny day? Service outtage! It must be the infrastructure or something that they don't want to invest in. It must be cheaper to repair whatever the issue is every week than actually replacing, or moving it. As well, this company's representative ran my credit without my permission to offer me their (probably just as terrible) phone service. To add to this, after running my credit they automatically put me on some internet assistance program that temporarily made it cheaper, but he didn't tell me that he did that and acted like he was giving me a good deal until six months later my bill is fifty bucks higher than agreed. You would think during an age where everything relies on internet that they would figure this stuff out, but I have a feeling that it's just a cheap company that's selling garbage for a high profit. If you have the option to not give this company your business I suggest you go with someone else. The service interruptions are just way too frequent for said service to be considered "good".

    I am highly upset with spectrum and their partner company assurant!…read more They did extremely bad business. Instead of calling and talking to me first; like a business should, they took 1,899 dollars from me and would not give it back for about 2 weeks! The only reason I got any money back, is because I was forced and made to go and do detective work with the post office to prove I did return a phone that they said I never returned! I do not know if one of the workers took it or they just tried to take my money, but I have worked in customer service for too long to know when you make a mistake, especially taking someone money , you are supposed to right that wrong and neither company did so at all!!! That is extremely bad business!!!

    Spectrum - isps - Updated June 2026

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