I came in to see my options about getting a new phone. I allow her to talk me into getting a third line which I really did not need however it was the best for the price. She tells me that she is going to look in the back to see if she could find a phone. I am waiting out there for 20 minutes. She comes back with no phone and offers me a even higher deal which was just a complete waste of my time. I am so annoyed and I will not be going back to this T-Mobile and will probably be switching my services. I feel like she was in the back talking and not looking for a phone I am sure they don't have that much inventory back there read more

Came into store on January and workers didn't even try to help me just played on their phones and didn't put no effort in. Terrible workers

Very friendly and knowledgeable. I was pleasantly surprised that they helped me reduce all my cost.

Because the agents tell you one thing and it is a whole different thing!!! I went in to your store on Six Forks Road in Raleigh NC and was helped by a gentleman named Saye. He advised the plan he was signing me up for would pay our Netflix bill and she'll have access to Apple TV all we had to do was wait for email. I said Sir are you sure my Netflix that we are setup with comes out automatically. He said yes, we'll low and behold Netflix drafted their money. I went back to the store and another rep advised we were supposed to ho online... FIRST STRIKE!! My bill was supposed to go from $95(all my lines were $55 PHONES PAID FOR) to $147 because I needed a new phone. I get my bill and it says $307.28...SECOND STRIKE! Please honor what the young man advised me $147 a month!!!!! read more

Saye was an absolute angel when I went in to trade in my phone the other day! He was so helpful, friendly and funny. He transferred everything over from my old phone and got me the best deal possible! Highly recommend this location. His supervisor was also so friendly and helpful. Overall a very supportive and professional store. read more

Jennifer at the six forks location represented the company very well. Gave me details on all the options for a phone upgrade and accessories. She was careful and patient when transferring my old phone to new. Overall wonderful and easy experience. As an old sprint customer, I'm happy to be over at T-Mobile because of Jennifer. read more

One of the oldest stores in Raleigh. It was the original Suncom store also. Can't say much except that this store is one of the best. Great set-up, at times really busy. Awesome customer service. Need I say more? read more

I went into TMobile to have the data from an old phone transferred to my new phone. Ronnie Penafiel provided me with such wonderful customer service that I told several members of my family. (this is huge for me, since I'm not used to providing reviews) If you were to look up excellence customer service, Ronnie Penafiel face would pop-up! Thank you! Renee W. read more