Tried to cancel my phone service. People I spoke with initially were ok but then I was transferred to a "customer cancellation center" which actually was a customer retention center staffed by humans who would do anything but cancel my service, lied to me, spoke poorly off people in the customer service department, and kept going in circles. Additionally Spectrum has jacked up my bill overtime. Wish Time Warner never sold to Charter (spectrum). Customer retention people must be well paid to do what they do. They're on par with used car salespeople. Even called hawtel to see if they offered high speed internet and tv in my area (they don't) to get away from Spectrum. Makes me wonder what state of Hawaii cable regulators do. Zero stars if I could. read more

they been overcharging me for years and keep increasing the bill. I called last month to cancel and they kept putting me on hold for an hour, wasting my time, sending me to "customer retention" department, giving me the runaround and didn't finalize the cancellation. the call dropped and I got busy with family. I called again yesterday (2 weeks later) and now they're charging me $75 for a whole month of service I didn't even use. I spoke repeatedly with different agents and nobody can remove the charge for April even though I asked to cancel service at the end of March. AVOID THIS COMPANY! read more

I live on the Leeward side (Westside) of Oahu. There is always an outage or a service interruption. The service is extremely too expensive for the performance output. Im thinking of switching to Direct TV or Firestick...saves a lot more money with more option...all FACTS! read more

I was set-up for "streaming" in an effort to reduce costs. I returned box and when I went to stream I was unable to find Spectrum app. I called for help and was then told "OH.... you have to have an Apple or Roku tv. Sorry. Now.... they asked if I had a "smart tv". Yes. Not once did they ask what BRAND!!! Then Spectrum charges me a whole month for the streaming package stating "You could be streaming in a computer or phone.". HELLLOOOO they could tell that I wasn't! I am finally free!!!! NEVER AGAIN! read more

Spectrum has been dissapointing of late the quality of their internet sucks. It constantly fails while gaming costing time and energy that i cant get back. Its frustrating issue that seems to only get worse as time persists. Customer service keeps blaming it on the router but i call BS. Tried to remain civil but at wits ends. They need to get a handle on this crashing issue NOW!!!! read more

Don't recommend this company. I wanted services til 6/30 but my billing cycle ends on 6/23 the company said I have to pay for the whole month, which is ridiculous I use 1 week of service and need to pay for a month. I just have to go without internet for a week. read more

I cancelled my Spectrum internet and basic cable service. Upon returning equipment I found it is like getting minor surgery. They make sure you have the right return equipment and if you miss one connector they reject your request. They are hostile about you disconnecting in the first place. They want to know why and dig into your personal feelings like it is their business. I am glad i found a new internet provider and will never use them again. read more

Horrible!! The picture never matches the real time character speaking. Has gotten worse over the last year. Looking for a new company.

Spectrum is the most difficult company to use. They are not reliable and do not offer very good customer service

I can't stand this company. The absolute worst customer service. In a weak moment I considered using there services and ordered the hardware to be sent to my home. once it arrived, I realized I did not want to convert and canceled my order. a week later we sent the items back to Spectrum and they actually charged us from when the hardware arrived even though the unit was never installed or used. I called in and asked that they recognize that we did not use there service and remove the bill. I told them I would not pay for a service that I did not use. NOW, they put it to collections and it has affected my great credit rating. Unbelievable, horrible company. read more

The line here at Kalihi Spectrum is crazy. Their customer Service is horrible 6 counters available and only 2 agents to help 25 in line. I have been here many times and have not said anything till now. Same thing no help at all. Lots of customers left due to long lines. They literally spend 40 min with 2 customer. Unacceptable!! Gotta do better. read more

I've been with Oceanic/Spectrum for years and the bill keeps going higher every year. I am finally going to try out T-Mobile's Home Internet and I get the device tomorrow. It's $50 a month and they gave me a $50 gift card, gave me a free year of Paramount+ and then I checked for promotions and I got YouTube TV for $10.00 off each month for a year when I checked on promotions. I found a T-Mobile promotion and so we're watching YouTube TV as of today with a free 2 week trial and I can only say it's awesome with 1080p and the picture looks much clearer than Spectrum. Over 85 channels with local stations KHON, KITV, KGMB, KHNL and PBS Hawaii included and with free cloud DVR that's unlimited for $64.99 a month, but with the promotion, we'll be paying $54.99 a month for a year. All the YouTube videos of the T-Mobile Home Internet has been very positive with speeds of 200 mbps or more download speed and upload speeds of 30 - 60 mbps, so I'm very hopeful and excited. There are no installation or equipment charges and no contracts. If you don't like it, just mail the equipment back. I'll update on the on how the performance and service is after a couple weeks of using it. read more

Hey Spectrum, how about rewarding loyal customers? Super super steep discounts for new customers and you charge existing customers ridiculously high rates. I have been a customer for over 12 years with Oceanic/Spectrum and when I called to inquire about my rates that were three times higher than the advertisements I saw they said sorry that's only for first-time customers. The difference between Oceanic Cable and Spectrum is night and day, I am so sorry that you bought them out. Your customer service representative on the phone was extremely rude to me to the point that I actually hung up on her. I have never done that before in my life. The business model of rewarding/attracting new customers and charging through the teeth for loyal customers is going to drive your business into the ground. Thinking of switching your service to Spectrum? Good luck to you! read more

Internet sucks. It keeps going in and out. I work from home and it's making it very difficult to work. The app on Xbox keeps going in and out probably because the internet sucks. Living in Hawaii you don't have many options, but I am ready to make a switch. read more

I was with Oceanic Cable for 20 years and I finally got tired of there poor customer service and switched to Hawaiian Telcom and I'm glad I did. There constantly mailing me come back offers but no thanks. read more

IF you can get on base, the Spectrum office is da winnah! Rarely a line over the person who walked in just before you, it is still full service and very pleasant without a crowd. read more

Spectrum is such a rip-off, I had my internet services disconnected because I moved, I was told because the bill was already printed they could not prorate it and I had to pay the whole months bill which I had to pay for 18 more days that it wasn't even being used. They have just lost a customer, never going back to them again. If this is the way you treat your customers you are not going to be in business very long. read more

I'm frankly puzzled at all the poor reviews. I've always had good experiences dealing with their representatives and tech support people. Recently had an issue with internet dropping out frequently, so I called Spectrum. After listening to me describe my problem, the representative admitted that she could not help me but a more qualified tech person could, so she transferred me over to a very nice gentleman who stayed on the telephone with me for over an hour. He took me through a process of elimination, trying to pinpoint the source of my problem. He very patiently explained what we were doing and why we were doing it. Eventually it was narrowed down to my router, which I replaced that day. Internet is humming along now at 235.45 MBps downloads and 11.68 MBps uploads with no interruptions! There is strong wifi reception throughout my house, which is upstairs/downstairs totaling about 3500 square feet. I couldn't be happier. Yes, I could get a cheaper rate from Hawaiian Telcom for faster speeds, but the customer service at Spectrum is what keeps me here. read more

My technician (Noel) is very knowledgeable and gave the best customer service I have ever received for a telecommunication services. Thanks Noel. Hope you get to see this. read more

Zero stars for this poor excuse for a (monopolized) company. Not sure about you but when I pay any company or person for a service-I expect it to work. Especially when it's $100 a month. The customer service personnel (who clearly hate there job) are obviously reading from a script and have Littleton no idea how to solve whatever problem you might have. Nothing against them since I can't imagine the low wages they must pay them to pretend to give a damn with what I can only imagine is zero training on the issues that might arise. I wish there was a way to hit the pockets of this absolutely absurd joke of a company it they really have a strangle hold on the competitors. I've had several problems with their service-mainly to do with the speed of the internet. Each time I call them they tell me to do a hard wired speed test (Ethernet plugged into the device running the speed these). Each time I do this I tend to blame it on my router at their advice. Unfortunately this was disproven when I exchanged my modem and now everything is running even slower than with the old modem and the same router. I can't wait to until an internet service comes along that provides what they claim the will and charges a fair price. read more

Roslyn at the call center is the best person on earth and she made ordering my WiFi router an easy and enjoyable process. lots of love being sent y'all's way. read more

Spectrum's policy is they DO NOT prorate your bill, so be prepared to pay your full bill even after you return all your cable boxes and/or equipment. You will need to cancel services on your billing cycle date no matter the inconvenience to you. Even during this pandemic, there are no exceptions. read more

They really need to get more towers or better public coverage because I'm using 40 gigs watching football while I'm at the beach that shouldn't be a problem because I can't get any reception anywhere in Waikiki beach or in Kapi'olani Park read more

Spectrum does not prorate service. I disconnected on 3/2 and returned equipment but get charged for the whole month of March! Spectrum does not disclose this in their ads. This is an egregious and extortionary practice. read more

These guys don't appear to be able to troubleshoot and repair problems. My Spectrum Internet started acting up about three months ago when, for some unknown reason it's wasn't during the day. It would shut off before 10: AM and not come back until after 7 or 8: PM. We've had the service guys out 5 times now. The replaced the router and modem on k e occasion, and that seemed to work for about a week. They came out again and tested the connection to our house. The claim all is good. But it's still off during the day for the most part. Then about two weeks ago the Internet is down now all day. Service guy's return and again state all is good on their end. The then tested the coax cable going to the modem. Again all good. I only get Internet for one to two hours a day, and the time isn't consistent. Called one last time, and now I get upgraded to a higher speed!!! Not interested in an upgrade when Spectrum could even give a connection at the lower speed. Think it's time to cancel. Starlink is looking like a deal at this point, since I don't seem to be able to get Spectrum to provide me with any type of reliable service. read more

I was really nervous about working with Spectrum from all these poor reviews but I have had a great experience so far! The five stars mainly goes to the technician who did the install for me. He was extremely professional and courteous. He even came back the next day to troubleshoot because he said for some reason I wasn't getting the speed I was paying for. He solved the problem in good time and now my internet is blazing fast at 219 mbps when I am paying for 200 mbps. There are a lot of reasons why others may be having slow internet that aren't always the fault of Spectrum. Location is probably the biggest. I'm using the Spectrum modem with my google WiFi router I bought and they work perfectly together. I've also had no issues with paying my bill online. My only complaint would be that I felt pressured to buy the bundle with the voice when all I wanted was internet. I am never going to use the voice but the customer service rep said that's just how it's priced for the first year and if I bundle I can save a couple bucks so I wish I could just get the internet unbundled for a cheaper price but I don't mind paying a little more as long as it works! read more

This is a terrible company to have to deal with. I've been a customer for years and never bothered them with anything until it came time for me to move. After giving them all my new information and 'transferring' my service, they completely dropped the ball and never sent my new statements and closed my online account that I had used to pay my bill for years. After several weeks of waiting, I called only to be told that I owed them nearly $300! I was told in order to speak with a representative, I needed to know 'my' secret number password, only to find out later that this was a number that THEY came up with, that it was on my statement, which I never received. They took no responsibility at all. It was MY problem that they closed my account and never sent another statement. They offered to take my payment via phone for an additional processing fee. Going to look into alternative services as it's frustrating paying Spectrum with their poor customer service. read more

I've called many times because I could not watch my television due to cable issues. Spectrum asked me to eventually reboot my cable box. This last time, there was no sound so I called again. Spectrum said they will send someone to look at my cable box. No one came at the specified time. No call was made to me saying they're running late. Finally someone shows up and replaced my cable line and box and said everything was fine. Next day I try turning on my television and it doesn't turn on. I make yet another call to Spectrum and the female representative was quite rude. Yes I understand that I rude but at this time I'm very frustrated. Come on Spectrum, I pay for cable services. Can't you allow me to watch my television with little or no problems. read more

I'm thinking about switching , or just canceling everything.... Bill went from $102 to $177 now $205 wtf, and I have the basic, basic everything ..... pretty soon I will be paying for basic cable and the lowest internet $1100 a month ....this is getting ridiculous. I wish there was a company would just give one set price, it won't go up after 12 months, what you signed up for is what you get. I want to give no stars to spectrum but I would give 5 stars to customer service which they're awesome always helping me out when the cable down or WiFi down ..... read more

the worst ISP I have EVER used, my internet frequently cuts out at least 7 times a DAY. I have filed all complaints that have come to mind. Spectrum's response? "You should use the 2g wifi" Why would i pay for high speed 5g internet when it my connection can't even last 25 minutes? I hate soectrum so much, however they are the only ISP in my area. I can only hope that spectrum understands the poor quality of their product as well as their poor customer service. read more

Spectrum is TRASH if I could give zero stars I would. I just upgraded to Gig (even tho I don't have no where need that many electronics hooked up to my internet) thinking that will help with that lagging seems like it's made the lagging worse. Mind you I've been having issues since we got them over a year ago and we've called and they did tons of troubleshooting and still TRASH. Sucks that they are the only company we can use. Do better!!! read more

While other companies give me a 10-15% discount on my bills in these hard time, spectrum has nothing better to do than raise my monthly premium in the middle of a pandemic. I didn't even get no notification. I had this set ice for over 2 years and never had a late payment and this is how they reward loyal customers. When I called all they can say is sorry and that's that. What an unethical company to raise prices while many prone are out of jobs and do not know how to pay for their next meal. Shameful!!! read more

Julia was the worst. Called to cancel service that wasn't being used and all Julia could say was "wow, you're going to let your parents pay for a different service" not knowing the internet we had was a secondary use and being cancelled because we never used it and are moving off island. She was very rude and tried to guilt trip us into keeping their service. Very poor customer service. Absolutely do not recommend. Julia- find a new job, you shouldn't be in customer service. You're the worst. read more

The FCC responsible 4 regulating cable TV and internet was given a formal complaint which they failed to inspect performance of spectrum for themselves, instead they simply made a phone call and ask Spectrum if things were okay in other words are there any problems of which Spectrum answered no problems here. Well there are problems. Performing 80% of what promised in an internet speed contract is not acceptable. Neither is a number of cable stations I have reported that are constantly going black or constantly losing partial picture and sound. Spectrum's answer is it's an old building yeah I pay the same amount that everybody else pays. I invite any class-action attorney to step forward in the state of Hawaii and produce a class action suit that will hold up in court. I see no other way to really get Justice. read more

Just cancelled my service due to a move. Said I was 3 days into a new cycle so I was responsible for the full month. Said they are a monthly subscription service. What a rip off. Cable and internet went out often during my service but never got a refund when they didn't deliver. But when I move, I get billed an extra $250 for 27 days of not using them. They must make a fortune on people moving or stopping service. Where is the government when you need them. How do they allow this procedure? So unethical of them. Will never use them again. read more

This is on Spectrum reps. Every night my cable freeze up or goes out. So I call it in get the appointment the guys comes out and messed up my internet on a cable job. Then when I call in and talk to them. It like they can't answer a question then get all crappie about it trying to said the guy did not touch the internet but seen it went out at the time he was here. Best part was the idiot lock my ports, and shut down the internet. These techs and reps all suck but u think we would learn aft we r dealing with these people for the past 15 years. I think I a m going to Hawaiian Telecom. read more

Worst costumer service! They have attitude like they don't want to be there . Not very helpful I'd recommend going to another spectrum center read more

Customer service is horrible. I called to cancel my service due to relocation. The lady suggested putting a "seasonal hold" on the account instead, but never stated if this would incur a fee. When I called to request that fee waived because it was never stated and asked them to pull the recording to confirm, they wouldn't. These people are crooks and just want your money for their over priced services. Do not recommend!!!! read more

I hate spectrum. Every night not once or twice a week BUT every night while we are watching TV or my son is doing homework on line the internet loses connection. I have had service men come out multiple times then it works great for maybe 2-5 days then back to the same crappy internet. I can't wait to find another provider tomorrow. Oceanic was way better till Spectrum took over. read more

This is about Spectrum's policy not to prorate the monthly rate. I recently moved to a new apartment on the 12th of February and called to switch my cable and internet service which I was told was 9.99 to switch over if I did it myself or 49.99 if they had to send a tech over! I was able to do it myself with a little help.over the phone but was still charged 49.99! It got even worse as I was charged double my normal rate as they do not prorate the bill! So I got charged a full month for the first 11 days at the old address and then my new bill starts on the 12th at the new address! I called and chatted on separate occasions but was told the same thing that they do not prorate! So if you are planning on moving make sure you move you start your new service on the 1st of the month if you plan on keeping the same provider. read more