Download speeds are near 300 Mpbs but not quite despite checking over a long period of time. Upload…read moreshould be 30-50Mbps but today is it near just 1 Mbps or under or slightly above. That is TERRIBLE. It means you can't even get a Menu to appear on Facebook. I chatted with Spectrum. That was more than useless, so I have decreased my evaluation. It connects to someone in N Carolina who had misinformation and wasted my time.

Internet drops intermittently. Expect to spend 45 - 60 min being badgered when you try to cancel…read moreservice too.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Shout out to Jay for all his help today. Helped me manage and see all the bonus features my plan…read morecurrently had. Took away any fears I had about my upcoming international trip. Mahalo nui!

Ken was amazing!! Took time to assist and help me. Very knowledgeable and super patient!! I really…read moreloved Verizon, been a customer for over 40 years!! Thanks Ken for your outstanding service and for being so awesome

If you need a SIM card or a safe place to store your bags in Hawaii, look no further than Hoku…read moreWireless! The owner is incredibly kind, patient, and supportive. They provide lightning-fast internet and excellent SIM card options that make calling both the USA and Korea. Hoku Wireless handles everything quickly and efficiently so you leave completely taken care of. On top of the amazing phone service, their luggage storage is super convenient, safe, and highly recommended if you need a place to hold your bags while exploring. Incredible customer service-don't go anywhere else in Waikiki!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

New management is doing something right. Stop by this Verizon for great honest service. Ask for…read moreAndy if you have any problems.

Today, January 24, 2026, at approximately 10:20 a.m., I visited the Valkenburg Verizon location…read morenear the Pearl Harbor area for assistance with pairing my Apple Watch (Cellular) to my iPhone after the phone required a factory reset. My expectation was simple troubleshooting support and guidance. During this visit, my interaction with a male associate wearing a blue medical mask came across as condescending. The tone and manner in which my questions were addressed made me feel dismissed rather than supported. The issue itself was straightforward, and I did not expect an unhelpful or dismissive attitude when asking for assistance. As a front-facing, customer-centric business, customers should be treated with patience and respect, regardless of how simple or complex the issue may be. Basic questions should always be met with professionalism and courtesy. I am providing this feedback so the experience can be reviewed and addressed. I hope future interactions at this location better reflect the level of customer service Verizon aims to provide. Thank you for your time and attention.

When it's the fastest internet it's hard to complain but some people do. Just remember you live in…read moreHawaii and certain things work differently. When you get a company that tries very hard

Small company, not amazing. They are good for what they are. They fill a small gap in the Home /…read morebusiness internet market that has reasonable prices with reasonable connection speeds. It's easy to get upset or disappointed with their service when measured up against Spectrum (Time Warner), but they have a fraction of the staff and their rates are way cheaper. Everything is relative and for that reason 3.5 stars. If you absolutely need fast internet then spend more money and get a contract with the big companies. If you just need a connection for checking email, FB, IG, no gaming or minimal streaming these guys will do just fine for a cheaper rate. I used their service for 2 years, the modem/router went out twice and speeds approached 50 mbps. Customer service is outsourced, so not amazing, but they were ok. Saved quite a bit of $ monthly compared to the big guy prices.

We have been a Tri-Net customer for several years. Every tech support call has been handled with…read moreprofessionalism and urgency. Today was no exception. We were dead in the water. Dave diagnosed the problem within minutes over the phone. He then met me at the curb with a replacement for our in-op equipment and followed through by providing phone support as we performed the simple installation. Bravo Tri-Net!

Aryn is money. He solved my connection problems and is right there when I need him when s#@$ hits…read morethe fan. He also helped me with phones in my new store. Yea. You might get a slightly cheaper deal somewhere else, but when the going gets tough, these guys are there for you. That counts more than price when it comes to my business. Solid.

Daniel was amazing!! So helpful and super nice and friendly! Asked how my day was going, loved the…read morepersonal touch!! Appreciate the awesome service. No hassle and super easy

Wassup wid' da 2.5 overall rating on Yelp???…read more I'm gonna show some big LOVE to Spectrum, at the (Kamehameha Shopping Center) location, due to the outstanding service I got from Bruddah Buddy today! So my pops tells me that the new TV I bought for him was not working. Upon checking the TV, then the cable box, I realized that the TV was fine, and it was actually the cable box that we got from Spectrum which had crapped out! Normally, I would just head to the Ala Moana Shopping Center, as there's a Spectrum store at the Ala Moana Shopping Center, but this time, I thought I'd give it a shot to try a different Spectrum store, so I headed out to the Kamehameha Shopping Center instead. I'm so happy I made that decision, because not only did I receive excellent service here, there was absolutely NO WAIT at all! When I walked into the store, I was actually looking to pull a number, but as I looked around, one of the customer service clerk named - Buddy greeted me, & took care of exchanging my cable box. I was in the store less than 5 minutes, and upon getting a new cable box, Buddy also gave me this cool reusable Spectrum shopping bag. Mahalo, my Bruddah! Knowing how crowded the Ala Moana Store gets, I think I'll start coming to this store in Kalihi instead!