I began going here in January 2023 after looking for a local nail salon that actually cares about the quality & what you want. Generally, this nail salon does a good job & they're very friendly. My pedicures are always really nice. Although there was one time at the beginning of Aug 2023 that I had to come back bcuz my big toe wasn't nice at all - I gave it a day or two but couldn't stand the look of it and went back to have it corrected, which they promptly fixed. The leg/foot massage is always so nice, though!
Where I find the service to be inconsistent and why I'm only giving 3 stars is when it comes to my acrylic manicures. There have been at least 4 times I was told they wouldn't do what I requested. Major disappointment as I don't request complicated things (I typically get a simple pink/white powder acrylic), yet it always seems like an issue. Pink/White powder acrylic is one of the most common nail designs, and the fact that they rarely want to do it and/or claim to not have time is upsetting and makes me wonder if I should continue going there. I've asked for stiletto nails before as well as a coffin shape, was told no. They literally have a display with these shapes as options, and besides, they're not complicated requests and fairly standard/common.
On July 3rd (I know - holiday - so I was reasonable) I requested pink/white and Joey told me he didn't have time. However, he worked with me to create an ombré effect that was absolutely beautiful! It was a mix of the pink/white I prefer but blended nicely, which ended up elongating/thinning my fingers. I came back a few weeks later and got a fill/gel on top instead since it wasn't a normal pink/white fill I tried to work with them by not asking for much to try and make it easier on them.
Then came last Saturday when I arrived at 1:30 pm. Asked for a pedicure and informed them I wanted a new pink/white set/fill (if they think a fill will be go with that). I had my pedicure done and it came out good! Freya is amazing at her job and my toes look so pretty! The issue comes when it was time to do my manicure. There was apparently a lot of confusion between staff about who was doing them (I guess some ppl only do certain styles) and they thought I was getting gel again, to which I reminded them I wanted a new pink/white powder set. The first girl couldn't (wouldn't?) do it, so I was moved to somebody else. They asked me over and over what I wanted and I was consistently specific that I wanted a pink/white powder acrylics. She kept asking if I wanted a french tip and I said yes, but using pink/white powder. I did also ask for the ombré and was told they don't do that there. Rather than arguing that Joey did that for me two months ago, I said OK and moved on.
While she was doing my pink/white powder acrylics she questioned if I'd been going somewhere else bcuz the nail extensions underneath were in bad shape. I reassured her I'd only been going here since the beginning of the year. Well, she began adding the pink powder, however she was using the thinnest amount I've ever witnessed in my 17 years of getting this particular style. The nail extensions underneath can be seen it is so thin. To top it off, she didn't use white powder to design the tip! I specifically asked for it bcuz in the past they used white gel to make the french tip and I hated it. Well, she used white gel paint for the tip and not only does it chip off easily, it's also not painted as neat as it could've been. The white isn't consistently white, making it blotchy in some areas. I'm upset I agreed to let them touch my nails this week as this week was extremely important for me, and I wanted everything to look nice. Looking at the pictures, you'll see that they aren't smooth, that the french tips are blotchy and some not even straight/curved correctly, and that the tips are all chipping. I let them know how rough I can be with my nails and why I was so insistent that it only be pink/white powder acrylic, but it's like they don't actually care what you want. Left at almost 4PM and this is what I had to leave with.
Final note: The first pictures were taken the day of and the pictures showing the tips were taken today, only 6 days later. read more