I've been surprised at how terrible Spectrum cable service have degraded. Customer service is TERRIBLE.... Unable to reach someone over the phone..... They keep you 20 and 30 minutes on the phone waiting!! So much advertising on TV and they don't pay attention to customer service which is essential in any business. I never had a problem with Bright House before, I was always able to reach technical support rapidly. Just a disaster. I'm very disappointed read more

Been with Spectrum/Brighthouse/Roadrunner for over 30 years. If there was another provider with no data caps, I would be somewhere else. As it is, with a bill the is over 323$ for Gold, with Ultra internet and phone, its too much. Cutting the cord. That will remove over 75$ just in equipment and broadcast fee. GOLD TV is 130. Go YouTube TV, now down to 62month. Why, the cost itself, and the fact just spent 3.5hr of my life with CHAT talking with 3 different people asking the same questions same answers. The modem is bad, everything works until it reset itself because of power outage. Didn't have that issue 1 month ago. Ultra was working fine for last 6 months, now I get about 100 Gbps. Not the upto 500 and certainly not the upto 300 for basic internet. Be happy to email my Sept 2022 bill to anyone want a copy with account info blacked out. read more

God they suck. I dropped everything except for internet and they can't even keep that working. Scheduled a technician for between 3pm and 4pm. Called at 4:35pm and found out my appointment was cancelled. Told me someone would call and schedule another appointment. It's 6pm and crickets. Time to find another provider. read more

I'm giving 2 stars because I'm optimistic at some point in the far future they will be almost mediocre.

This is a rant #spectrum . I called 2 days ago to discuss pricing regarding my existing cable and internet. I explained I needed to down grade possibly to just basic cable and keep our internet. We went over pricing on the phone. I explained to the rep that I needed to discuss with my husband on which way we would go but definitely getting rid of our DVR so when I take the DVR boxes in to our local store we would decide one way or the other to either down grade to just basic cable or what we are going to do... so the next morning we woke up to Spectrum had turned off our premium channels and down graded us to basic cable without OUR authorization. I called in and talked to a rep and they told me they don't know why it was shut off because it is right in the notes that I had to speak with my husband and would make the decision when we take in the DVR boxes... but they could not put us back on the same package we were on because we were grandfather claused in but could give us a $10 credit on our next bill? and if I would like to hook back up premium channels on a different plan? okay so now I know why we were disconnected... you sly sly sly people... nope we will not be hooking up the premium channels again and I told the rep they made our decision much easier because when we do decide to take the DVR boxes back in we will probably just get rid of our cable all together and just keep their WIFI.... OKAY so jump to this morning... we woke up to #spectrum completely cutting off our cable without OUR authorization... the 2nd day you have disconnected us without our authorization! Of course I called in to discuss why... asked to speak with a supervisor.. was put on hold for a good 10 minutes then disconnected me... #SPECTRUM you all need to get your crap together.. You have just lost a custome read more

Caveat Emptor: Spectrum Internet Service Provider This company has been a disappointment to me since it took over from Brighthouse. With Brighthouse, I always had a download speed of at least 100 mbps. It was still pretty good until one of their customer service representatives convinced me to change from my original grandfathered plan with Brighthouse to the Spectrum plan. I was assured repeatedly during that telephone call that I'd keep my same speed. The immediate result was that my speed dropped drastically. When I contacted them, I was advised that Spectrum did not provide 100 mbps residential service. I talked to supervisors and managers (as they identified themselves) and the attitude was "no one cared." No apologies were offered for the lie I was told to get me to switch to the Spectrum plan. They refused to put me back on the old plan. The end of last year (2017), Spectrum made a big hoopla about changing their speed to 100 mbps; therefore, so I thought perhaps that would resolve the issue. And last week Spectrum was in my neighborhood working on their "box," which happens to be in my back yard. I thought maybe, just maybe, my speed will increase to what was promised, to what I pay for. My download speed is now 55.3 mbps. Granted, the Spectrum's Speed Test website states, "For best results, connect your laptop or computer directly to your home's router via an Ethernet cable, not via WiFi." I admit I did not do that. I never did that with the previous carrier and I doubt many customers use their laptos by connecting it directly to the router. That requirement does not reflect normal use, so it should not be a requirement, anyway But even so, a speed of 55.3 mbps is absurdly below the 100 mbps that I am paying for. I'm going to post Spectrum's Speed Test results on a regular basis in the event that I just happened to test on a bad day. 06/28/2018: Download - 55.3 mbps; Upload - 10.7 mbps read more

If "0" was an option I would have provided it. We moved from Chicago, we were in love with Xfinity. I consider Spectrum to be the absolute worst with service and customer service. I wanted to dump Spectrum TV and keep the internet (have no other decent option, they are the "Best of the Worst") I was kept on the phone for exactly one hour and transferred x3 within the hour. My first wait was 49min, two transfers and finally it is done. Spectrum does not pro-rate, you pay the month no matter what, however, the service must be killed immediately or you can call back on the last day and wait for another hour (No Thank You) Xfinity please hurry up and get to my area!!! read more

I'm 55 years old and this is the worst company I have ever dealt with. The incompetency runs from the top (CEO) down to each employee. I was so frustrated with this company that I wrote a letter to the CEO in St. Louis to disconnect my service because I got sick of jumping through their hoops. I mailed it certified and confirmed it was delivered. I thought everything was taken care of. WRONG!!!! Yesterday, a worker put a notice on my door that my service would be shut off if I didn't pay the bill. WHAT!?! Why wasn't it shut off WEEKS ago when the letter was delivered? This means that the CEO or one of his assistants FAILED to carry out my request. If the CEO's office is incompetent and useless, what hope does anyone have in dealing with this HORRIBLE company? I HATE Spectrum and it's CEO with every fiber of my being. read more

Spectrum is horrible. My credit card got compromised and I forgot to change my payment for my spectrum bill. When I finally realized that I needed to change it I called and they would not let me change it. They informed me that I have to get cash or a cashiers check every month for the next six month and personally drop it off to the office which is pretty far from my house. Not only that but with Covid 19 I don't like going to public places if I can help it. I canceled my service with them on the 8th of the month but they told me I will still be charged for the full month and they will not pro rate it. Worst service ever, horribly overpriced I now have the same cable and faster internet for half the price I was paying. read more

Didn't have issues when I had the service, but when I went to cancel, whoo-wee. Borderline criminal activity. Called to cancel and while they acknowledged the request I continued to be billed. Was over summer and I vacationed a lot and when the second erroneous charge showed up I called to get it worked out. Was told I'd get a refund for the two months plus the prorated portion of the month I cancelled but after a month no CC refund and no check. Called again and now the story was that I was getting only $19 back, which is about 9 days of internet service, not the $157 that they owed me for two and half months. Said if I had called sooner about the erroneous charging they could have provided a larger refund. Put this matter in the hands of the CC company via a charge dispute along with lodging a complaint about Spectrum with the Florida Attorney General. read more

Absolutely horrible. Do yourself a favor and stay away. Router stopped working all the sudden, face me the run around and told me they cud have a tech out in 2 days... I can literally have a new service tomorrow. So I just pd my bill 3 days ago, nope ! Can't get any of my money back. The representative was more intent on selling me more services than one I'm already unsatisfied with. When she saw how adamant I was, she said she was going to yall to her supervisor, and left me on hold for 15 minutes until I just hung up. The absolute worst customer service ever in life read more

Service never works after 2 years, have switched and upgraded to 200 Gbps yet the 40 Gbps service work better and stood connected. I also found out I was not bought out from my old contract a year later. since no one was available during covid! Now I owe for 2 separate cable companies and found out over a year later. I NEED A LAWYER! SPECTRUM I pay for internet and instead spend my time on hold trying to get a tech to fix what I've paid for yet not receive. Save your time and Money find another provider. You can even stream off your phone faster than this internet. And do not jump to their phone plan. If their internet won't work how do they expect your calls to not drop either. #GREEDYSPECTRUMKILLEDAMERICA'SDREAM read more

worst service ever. feel like I have been scammed. called to change my service on next billing cycle to seasonal. they put a date 4 days after and said they don't prorate and that I told them that date. Talked to 4 different people and got 4 different stories. Just cancelled service as they refuse to adjust. Could have kept a seasonal and longer term customer but they decided losing a customer was what they wanted. We DO have many choices for internet-don't use Spectrum. Xfinity is happy to pro-rate and give you the best choice. I'm sure other companies are same. Spectrum has the absolute worst customer service ever..and the customer IS always wrong! Buyer beware!! read more

Our internet connection has been horrible for several years and naturally we have had so many different technicians out to try and resolve the problem. What happens when you have a different tech come every time is that they undo what the previous tech did and that is so frustrating and nothing ever helps. So my husband escalated the issue through the ranks which was not an easy process. We were finally able to get a Senior Tech along with a Supervisor to come to the house. The Tech was awesome and identified the issue and fixed it within two hour. Others techs we have had spent up to 5 hours doing who knows what with no results. My suggestion to Spectrum is do a 'root cause analysis' with all techs to teach them what actually corrected issues that they didn't fix so they can be held accountable instead of them coming in and doing whatever is the easiest path and then leaving with no results. On a bright note, I want to thank Richard the awesome tech in Orlando. I wish I knew his last name because he is what Spectrum techs should aspire to. Not sure why Yelp says we are in CA. We live in Orlando, Florida. read more

We set up an appt to get a look at why the sound was kicking in and out. This is the 2nd TV it has happened to. The technicians were very nice and helpful gave us a new cable box, they leave, my husband goes to change the channel and the box dies and no signal. Call customer service and waited 20 minutes on hold went on the website to the chat and it is an automated chat. Finally get through to someone he tells us he'll have to have service department call us back in one hour. An hour an half later still waiting no cable no TV on a Friday night. There are so many other options...Its 9pm Friday guess we have to wait?? Some customer service. read more

Terrible cable. I have to restart my cable box about twice weekly (overall, this is about a 20 minute process to get set up again). With today's technology, this shouldn't be an issue. With amount of work I have had to do to get cable working, I could pretty much work for Spectrum. read more

If i could leave 0 stars, I would. Spectrum, as a whole, is a very unprofessional company. Worst service I've ever received. After being set up on autopay for almost two years, I realized that they DOUBLED the price for my internet service 6 months ago and never even contacted me. No calls, emails, letters, etc., whatsoever. Nonetheless, they were quick to send a letter when my cc was stolen/updated because that months' payment could not be collected. Apparently, their policy is to inform you when you OWE them money not when they're taking it from you. Upon calling customer service, I was told that there was nothing that they could do because they do raise pricing as they like which is why you are not locked into any pricing with a contract. At that point, I chose to disconnect my service altogether. I was given my final balance and told to come into any location to drop off equipment at my earliest convenience. First thing in the morning, I return the equipment and I was charged $40+ more than I originally verified over the phone. The representative in the store told me it was because I returned equipment today and not yesterday. To avoid issues in store, I contacted customer service only to be told that their representatives made a mistake, but there was nothing they could do bc the account was closed. I went through THREE different representative and each one of them told me something different. Nothing was resolved. I will NEVER do business with Charter/Spectrum again. I saw reviews before signing up stating that this company is known to screw people over and I regret not listening. read more

Beware!!! My internet started throwing devices off the Wifi. I tried rebooting over and over again but the problem continued. I called Spectrum. The customer service rep checked my signal quality and said it was good. She then said that the internet package I had was 60 and if I upgraded to 100 that problem would stop. I asked how much that would be since we already pay almost $200 a month for cable and internet. She told me $9 more a month. I was hesitant because it's so expensive already but with my wife having to work from home we didnt have a choice. Before I agreed I stated multiple times I want to keep everything the same just the internet change. She stated yes everything stays the same. She said you have to change your boxes out at the Sectrum store so I did. I get home and activated my services to find out they had taken some of the main channels I watch. I called back to be told by a very nice, professional, apologetic customer service rep that I would now have to pay for those channels because I had an old Bright House package that they got rid of. They got me!!! I fell for it and I've talked to 2 other very nice reps to be told there is nothing they can do. I dont blame them, but I do blame Spectrum for doing shady stuff to get me out of my old package. They now want $25 for the channels I had before this. DONT FALL FOR IT!!!! read more

The following is to warn you about doing business with Spectrum. This company will lure you with a teasing rate; however, be aware that every 12 months, they will increase your rate an average of 33% after the first 12 months. Also, they will continue raising the prices every 12 months after. Their customer service is subpar, and they don't even try to work with you at all. I talked to a customer service manager today, and her attitude was condescending and unprofessional. I recommend that you shop around and think more than twice before deciding to do business with this company. The market is offering competitive internet service packages from other companies that strive for customer satisfaction and service. I will be changing to T-Mobile internet service because it has a lower price point and superb customer service. read more

My 90 year old parents need Wi-Fi for their security camera and spectrum is charging them $79/month with phone. Phone is only $19/month and now it's $79/month. They don't need 100 MPS. They need a simple level of internet. Criminal and taking advantage of elderly. read more

Spectrum could frankly be the worst company for not only internet's service but cable as well. Any decent price competitive company could put them out of business over night. For the love of god spectrum, stop being so damn cheap and start giving a shit about you're customer base. read more

So with out telling the customer they changed the apps so you can't use an iPad to view tv. I wish there were other cable service companies noOrlando. I really hate spectrum. New update on the poor service with spectrum, their WiFi is terrible. Trying to stream shows and can't get enough service strength to run a show. Please please spectrum go out of business so anyone else can come in. read more

I work for a business located in Kissimmee, Florida. We have been working with Spectrum for a while now regarding the internet. The internet RF signal is not working properly and it keeps disconnecting calls randomly. I guess we are not high priority because they see that the signal needs to be fixed and they "might" get to it in 2 weeks. I was told I will not know because I will NOT receive a phone call from anyone. I will just know that it is fixed. I was told that if I call in that my ticket will be closed and new one will be issued that pushes me further back. I have never had such bad customer service. We are a non profit that depends on our members. Every time someone cannot get through or a phone disconnects that hurts the business. It is VERY clear that it doesn't matter. I am in the process of looking for another internet provider. If this is what professionalism is called I am out! read more

They are horrible horrible horrible horrible, suck suck suck Not even 1 star, worst service ever, go off the grid its way better then dealing with these idiots read more

The most unreliable, unprofessional company I've ever dealt with. The customer service is a joke. They are rude, unprofessional and Spectrum will hire anyone. Most are seemingly uneducated and illiterate by the way they interact on the phone. They have no idea about how to deal with a customer who is upset with their bad internet and worse customer service. I had internet installed in January and it is now March and it still isn't working. It is either off totally or is off and on like a strobe light. I've had 8+ techs at my house in the past 6 weeks trying to figure it out and have spoken to 20+ of their HORRID, RUDE, STUPID, and unprofessional customer service reps. One of the many times I have had to call I was on the phone for over an hour and transferred to 6 different idiots. I was hung up on by some rude diva woman rep and yelled at by a middle eastern man rep then arbitrarily transferred to an unknown department. THEY DO NOT CARE ABOUT ANYTHING EXCEPT GETTING PAID read more

The worst cable /internet service every other week and outage's is to bad Verizon FiOS isn't available in the osceola area....

Not a good business. Internet is decent, tv outages frequently and for long periods. Price increases constantly. More than 30 min hold time every time you try to reach customer service. Someone needs to start a TV-Internet service with reliable service, and prices seniors can afford, without increasing every few months, it certainly isn't Spectrum. read more

Recently dropped tv service and internet is next. We were paying $188 for basically no thrills products. Ever since they took over for brighthouse they have become vultures. Their constant advertising tells you a lot, they are losing customers fast. We have decided we watch basically 5 channels on cable, we found that directtv now and playstation vue as well as many others charge $35 for more then enough channels. Also combining over the air content antenna covers the little we watch on the locals. Look into that. We have our monthly bill down to $100 from $188. We also plan on switching to att fiber at 1G up and down bandwidth. When we dropped cable spectrum dropped out internet from 100MB to 60MB and increased the price $20 bucks a month for less bandwidth. This is unacceptable. They are losing their monopoly take advantage of this, the advertising is a stab in the back for current customers, saying new customers basically pay 60% less then existing. Also they tell you one thing then get another person to do the work and deny everything. I also agree with another yelper, channel 13 is a mouthpiece for the democratic party packaged in a fake news channel. If you ever watch it for a few minutes they constantly have hit pieces on governor Scott and Trump. Sometimes it's blatent and sometimes it's more casual references, read more

Before WARNED Spectrum has a promotional period for new customers. When it's over they will increase your bill to more then twice the price you signed up for. I tried to Cancel 2 weeks before mine ended because I know there shady tactics. They told me if I stayed they would give me another promotional offer. I only have internet no phone or video. Price was 49.99 I agreed. But let me tell you they lied. Supposedly they all didn't note my account and can see who I talked to last even the Supervisor. And get this even if you get the person's name they don't know who that is. They won't cancel so they can get you for the new price even if you cancel 2 weeks before next billing cycle. I'm tell you guys Stay away unless all you have to do is be on the phone with these people who are extremely shady and corrupt. And you know something I actually believed the Supervisor at first. My advice is to do use this company for services cause they make it extremely difficult to cancel with lies so they can continue to bill you for the Jacked up price. But they picked the wrong one. I called be I posted this I went with a different internet provider and I let them know I cancel as of that phone call . They tried to put me on hold saying we could work it out. I didn't fall for the Banana in the Tail pipe. We live in covid world now and it has already ruin my credit so if they keep billing me send it to collections. Waste there time not mine. Trust me you will regret it if you deal with this company. read more

In 2021 I was working from home and my internet service was repeatedly not working. They sent three different technicians to try and fix it. Then the last technician told me it was the in-house wiring and it had to be replaced. I called the office and talked with the department head and they told me I would have to contact an electrician to come to my home and replace my wiring. I told them this would be an impossible task in Florida with all the construction and I would have to cancel my service. They were kind and apologized for the problems and said they would credit my bill once they received my equipment. (mind you this took a month of no internet). So I immediately sent my equipment back and began to look for a wireless solution. They got my equipment back October 15th and today I get a call from a collection agency for $60 which were charges from October 1st to October 15th (for services I could not get). We've been with the company since it was Road Runner and have never missed a bill, but this shows what type of company this is. read more

Flat out the worst provider of tv and internet services I have ever had. The only system of theirs that never fails and works 100% of the time is their billing system. Once again today I can not watch something I want because of a "known error" on their end. They are still working to fix it and I will still be billed full price for the month. Does that make sense to anyone? read more

Too expensive. Poor quality product. Bad customer service. I'm dropping them. Brighthouse wasn't great but Spectrum is terrible. read more

Terrible service. Internet drops daily. I'm on hold for an hour and 10 minutes so far to talk to customer service. What bullshit service that is. Absolutely disgraceful. Useless company. I'm paying you guys for shitty service. While waiting I've gone onto the AT&T site and ordered U-verse. Just waiting on someone to answer the phone so I can cancel my service with Spectrum. Useless, crap, awful customer service. If I could give zero stars I would. read more

My debit card was stolen so it had to be replaced resulting in our auto payment being returned. As soon as I was notified I called to give them the new number. In Spectrum's eyes I was now a low life that doesn't pay my bills. I was required to personally go to their office and pay in cash or Cashiers Check. Upon paying in cash I was informed that I was no longer eligible for the "Special" Bundle deal we were under. That was a Brighthouse deal & we had to select a much higher priced Spectrum Bundle if we wanted to continue our cable and internet service. Talk about being Victimized.....first by the person that stole my debit card number and then by Spectrum. Ended up having to pay $40 more a month for much less service. Had we not already sold our house we would have opted for another provider. With only 6 weeks left before closing we were forced to pay the higher price. The cherry on this sundae? When I returned our cable boxes, remotes and modem the lady (same one that handled my cash payment & setting up new Spectrum bundle) informed me I had a prorated balance of $30.51. I told her to send a bill. When I received the bill ONE WEEK LATER it was headed with PAST DUE! Fortunately I don't have to deal with Spectrum at the new house. Unfortunately, every Cable, Internet & Dish Company have horrible reviews. read more

They don't prorate refunds when you cancel and don't tell you till after. It is theft. AVOID AT ALL COST! SCAMMERS!! read more

Warning: Do not trust Charter Spectrum sales reps. We were badly misled by one this week. This guy intentionally lied about prices and options just to close a sale. It was a blatant bait and switch. If you are considering working with them, be sure to get everything in writing before installation. Their words mean nothing. I learned today that there is a big disconnect between their sales department and customer service department, which allows shady sales reps to lie and work in the grey area without evidence or consequences. They installed our services this morning, and I have already cancelled them. This was a big waste of time read more

I can't stand this company! They always lie to you and always trying to over charge you. When you speak to someone they all give you the wrong info. Trust me if I had the choice to change providers I would've of done this in a heartbeat. read more

I've been with Spectrum (formally BrightHouse) for over 10 years. I have cable TV, High speed internet and home phone with them. I recently called them so I can downgrade my service for a few months since I'm having back surgery and will be out of work and their response is that they cannot downgrade the service, that I will have to cancel the cable. Their lower tier packages are only available to new customers which is totally insane, they will rather lose a long time customer than lower the package in which they are currently on...makes absolutely no sense...They deserve 0 stars! read more

Do not get used to your DVR. I'm on my fourth box. They each keep developing random and unrelated issues that send me back to exchange them. And none of my saved shows can be transferred to the new box. At least with Bright House, you wouldn't usually face a terrible wait time. Since they've become Spectrum, make sure you have a book handy, because you'll be on hold forever while your TV and Internet aren't functional. I've also noticed a significant periodic decrease in Internet speed and function. Sometimes, both my computer and phone will hang for several minutes before the page load craps out. Then it will be fine. The worst part of the decline in service is that they recently increased the monthly fees with nothing additional included. If they're going to charge more, they should at least provide BETTER service. Unfortunately, where I'm located, Spectrum is my only option, so I will most likely be "cutting the cord" soon. read more

We had to exchange some equipment at the house. The new equipment was shipped to us promptly with a return label. However, as I was in the area I thought I'd drop it by the store directly. Tactical error. You have to sign in and wait in line to drop off a return shipment. Sigh. read more