I went in and Gloria helped me , shw is so sweet and kind! She is the best she explained in detail and helped me in a way that best fit my needs! I will continue to go to her! She helped me with the best dealsuited for me and my family! She needs a raise! Her customer service is exceptional! She is so welcoming and treated my family and myself as her own when helping!! read more

I gambled on spectrum streaming because my basic cable TV was too expensive. Told I would save a lot of money. It has been nothing but a headache, including the XUMO box and buffering issues. I am told many discount supplied when I signed up six months ago, but when those expire, I will owe $50 more than I was paying originally with Cable. The app and website have numerous references to troubleshooting that are not clear to me. I will wait until 10 o'clock, and hopefully spectrum will open and I can speak with a human who can send someone out. their promises are only that... Promises. read more

1/28/2024 If you ever have a reason to go INto a spectrum "service center" (or even on the phone with them for any reason) you should always ask for them to show you or refer you the screen of all your services, equipmnent and charges. Through personal experience three times, I can 99% guarentee you are paying for something you have not authorized, asked for or probably even know is included in your monthly bill for years! (and I do not mean taxes). Good example: ask them if one of your basic Cable Boxes are a cable box/DVR combination, modle number ending in 610. Thats extra and I was paying for that additional cost for 5 years without wanting it. Why do you think they do not have an itemized bill on your paper or online statement? read more

Today, I had somebody from customer service. Call me to let me know about the promotion they were having on the Internet $29 a month if I changed carriers . I told them I would if they would install it . They told me if they mail the products to my house, and if I install it myself, I would be free but if I needed someone to install it for me would be $55. I told them that I was not mechanical to install it and I had a disability they told me it would still be $55. So they are taken advantage of people with disability and seniors, and do not know how to put it together. I do not think that is fair. I just I just had posted this so people would know. read more

I would give 0 stars if I could. I just needed to pick up a modem to start my internet service, but I had to wait in the same line as everyone else. That's fine, except that there were only two people working and about 20 people waiting. One of the worker was with one customer for the longest time so in reality only one person was working. There was this guy walking around a bit asking people what they need help with. But he didn't actually help with anything! He just went back to the office and never came out again... So in conclusion, very poor organization and very understaffed, don't come here ever!! read more

You can learn all you need to know about this company from this office. You walk in and fill out your info on the iPad to be seen. I arrived on a weekday at the time it opens. There are 6 employees but there is a line of over 20 people trying to return their equipment to cancel their order. Instead of allocating 3 employees to returns and the other 3 for any other services, they have 5 people taking their sweeeeeet time trying to sell people their cell phone service while only 1 person dedicated to processing returns of modems. More and more people coming in for new service are seeing the number of people not being helped and seeing how there is an abundance of people returning equipment to cancel then new customers wanting to sign up. I over heard many of the individuals canceling service talking to new customers about not going with spectrum.. and rightfully so. If this company takes 30 minutes to cancel their service, after waiting in a line for over an hour, because the company on purpose doesn't feel like helping people that have other things to do. How does it take longer to return equipment at spectrum then it does to sign up for a drivers license at the dmv. I don't have the time to even go over their sneaky fees they add for installation and activation and yearly increase rates maybe on another day. But trust me...Dont be convinced spectrum is trying to save you money with their low rate. They will bump it up drastically if you aren't watching your bill closely. OH! AND I DONT WANT YOU GODDAMN PHONE SERVICE. YOU USE VERIZON CELL TOWERS... WHY WOULDNT I JUST GO WITH THEM. read more

Horrible customer service. Terrible Internet. Overpriced. Unable to obtain accurate billing statements.

If you csn go anywhere else. Go anywhere else. The representatives will lie juat to get you signed up. I was told no bill for 30 days. Recieved a bill 2 weeks later. I also took a deal for a " free" tablet with the mobile plan for $5 a month. Surprise surprise a year later it jumps to 35 a month and when I call to cancel the table is no longer "free" read more

They need to hire more people here. Been waiting over an hour just to pick up some new equipment. I'm a new customer and second guessing getting spectrum. You have a packed store with 5 employees just sitting there. Hearing these conversations seems like the workers don't know what they are doing, they need more training. This is crazy. No wonder why they have horrible ratings. Will never come back to this location. Does Spectrum management ever look at these reviews? If so, shame on them. read more

I don't even want to give any stars at all! This place sucks really bad! WORST CUSTOMER SERVICE EVER!

Nice new modern Spectrum location which has a huge air conditioned lobby. Make sure to check in at the kiosk located by the front door to add yourself on the check in list. Add your First name, initial for your last name, and the reason for your visit. There's also a gal standing next to kiosk to see if there's something she can do to minimize your wait time. Well I ended up #20 on the list and the wait felt like I was at DMV. To their credit they do have comfortable seating to ease the pain. Once attended to, they took care of me right away. So I left very happy. Lastly it looks like Spectrum has entered the cell phone game. There are many Samsung cell phones and iPhones to choose from. Apparently they started this 2 weeks ago. read more

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The guy Alex is a pice if shit. No customer service at all, very rude! The ladies are very friendly but this guy should not be working at customer service. I came on June 8 trying to get some info of my account and basically he just laughed. I asked him for his name and last name and he's just like you don't need it. Seriously spectrum I been having a contract with you guys for more that 10 years. Hopefully he changes his attitude to be more friendly in this difficult situation. I wasted my time with this idiot read more

Spectrum - Location - Television Service Providers Near Me - Oxnard, California

Over priced. Plus when you cancel their service they don't prorate the final bill. You end up paying for a service you didn't use.

I cant believe I finally got through Spectrum. It's been months since I been trying to get through for lousy service. Tried the website and their chat didnt work. So today when I got through I was shocked,,bottom line I was told of If wanted service why didnt I wait on the line for 30 minutes or more during the 4 months I was trying to get through. The nerve of billing trying to make me look like the bad guy when their service is terrible and their communicating even worse. Do not get Spectrum they are terrible!!! read more

Spectrum - The reception. - Television Service Providers Near Me - Oxnard, California

Tv It has been my great pleasure to be assisted by Raymond on two different visits to this store. His level of customer service is outstanding. He is extremely courteous, knowledgeable, efficient, and personable. You are truly very fortunate to have such an exemplary person working for you!!! I hope he is recognized for his excellent contribution to Spectrum. read more

Very poor customer service. Employees disappearing in back and on their cell phones. Not very friendly or knowledgeable. If you ask questions, they have to confer with each other. There needs to be better management, training and their sign on screen is always not working correctly when I have to go in there. Which I hate doing! read more

This store is a nightmare. The sales representatives were extremely rude. I will definitely not be shopping here in the future.

Absolutely unreal!!! Today was literally my first day w Spectrum! Only signed up up for internet (400/400). The installer shows up and before he starts ANYTHING, tells me there's some sort of an outage. Proceeds in saying he can set up internet , just not test it. Obviously, raise questions and concerns in regards to being unable to test the connection however, the guy reassures me the issue will Correct itself in no time etc... Yeah... not so much. After TWO + hours on the phone w customer service, no progress is ever made and learned there was never any outage in my area. Also learned they signed me up for 200/200 internet (charged me for 400) and couldn't get me anyone to come out for another 2 days to fix..... THIS IS DAY 1!!!! WTF? And I'm getting CHARGED with no service!!! read more

WOW is all I gotta say who runs this store terrible service shitty employees let me be clear not all was 1 nice helpful woman there rest are rude and lazy stare at u like what u doing there while u wait on waiting list then u get to counter and they are arguing or have no clue what to do I watch a woman bluntly be rude to a man for no reason someone from corporate needs to come and fire more than half that staff and re train the rest they have invisible manager who are hidden in back never come to front so associates have to go to back to ask any questions associates in front say can't or don't know how to do anything read more

I'm writing this to warn you about ordering your phone through them!! I bought the new Apple iPhone 11 Pro Max through them. When the guy placed my order he didn't tell me they could only ship it to my house and that it required a signature to receive it. Told him I need it shipped to my job then but he said I could change the shipping info after it ships. Wrong i had to wait for the door tag so i could pick it up at FedEx! Fed-ex was also having trouble with their tracking and that was a whole huge mess. I finally got my phone after 2 delivery attempts when I picked it up at the local FedEx office. A couple days after I saw this tiny crack that had been slowly coming off (chips of glass) around the camera lens. I never dropped it and you can see there is no other damage on it. I took it to the store and they even said that if I reported it to Spectrum that they wouldn't exchange it and would make it hard for me to exchange it. They told me to instead say that the screen glitched. When I called the 800 number the guy there told me they don't cover this after you buy it from them and that I had to use MY INSURANCE that I paid for or Apple Care!!! Service is cheaper and works well but the equipment purchase was terrible. Just buy it directly from Apple or whatever phone brand you want. read more

Juan Jessie was very unprofessional and rude. He had no knowledge about purchasing the new iPhone 15 pro max.

The reps need to start having less personal conversations with customers and get straight to business. I hear these taking about mutual friends and partying in Vegas and taking pills.. gotta be worse than dmv. read more

No AC... they need more seating too because there is a 20 people wait. They need to figure out a way to help customers faster. read more

Went there yesterday to drop off two cable boxes that we no longer need. We got up to the counter and the employee was just standing there talking to another employee for a few minutes then came up rather rudely:"Yeah. What do you want ". We told him we wanted to turn the boxes in because we don't need them, he rolled his eyes and huffed at us. This is the second and last time we will go to this store. read more

In 4 months with Spectrum I've replaced 3 cable boxes and have to call for tech support a couple of times per week. Now, cables out in the area. I miss my Comcast cable that I had in Denver. If u missed a day also, they made bill adjustment read more

So I recently need to update my account and was having trouble with my cable. I went in and was immediately addressed by a employee ( I think his name was Jose ) anyway long story short he set me up with my account online and I was able to fix my services. I didn't realize I could do most stuff online rather than going into the office. Save's time !! read more

Theeeeee worst customer service/I.T. departments both in store and over the phone they have no knowledge how to set up a mobile phone and or watch... I had multiple instances with not being able to transfer data or set up a new device which caused me to go with use of my devices but I sure did have to pay for them. This place is a joke! read more

I pay $100 a month for what's supposed to be internet service above 300 mbps. I'm lucky on days when it's 5 mbps. What happened? I've been with this company for mergers and name change since the 1970's. This is the worst service it's ever been!!! If I could leave 0 stars I would!!! read more

Spectrum knowing the pandemic we have going on lots of us people are not working and my service got cut off since I was not able to pay $64 they couldn't wait or give me a extension nothing all they said is they can not restore service till I pay. Unbelievable my daughters start school Monday and there is no internet. Not even Cox is like this. read more

Absolutely Services from Sergio Martinez, Service Technician from Spectrum. We had to replace ALL our boxes for new ones getting ready for the updates and new equipment we're installing. Sergio is our tech for over 5+yrs. He knows exactly what is needed and what will n what won't work for my husband. He comes in and always has a plan for my husband. It all works out as Sergio says it will. He knows what we need and how it needs to work for my husband. Sergio has a tremendous amount of knowledge and my husband can't function with out his input. Thank you Spectrum for having Sergio Martinez as our account specialist. You both are +for such detailed work you provide us. We truly appreciate all your work. read more

I canceled ATT and started with spectrum , big big mistake ! They are completely disorganized and after 10 days I have problems

Service sucks. They have no new programs for a customers. Been a customer for 10 years and I'm paying too much for it.

It is a good service if we could go back 25 years. Whole home DVR - Nope. Radio frequency DVR - Nope. Old school well used gigantic DVR's - Yep. We signed up for their streaming service and had to also sign up for their internet ( which is the only way to get local channels) It is the worst service that we have ever, EVER had. We watched the super bowl through Mr. McGoo's eyes. All blurred on our expensive 4K TV. We are not sure if this is due to their crappy internet service or crappy streaming service. The steaming service is constantly down resulting in many calls to them. They keep sending us offers to also switch to their cellular service, but based on their performance, that would be stupid. We will soon be changing internet and television service to other provider. read more

Some moron on Spectrum, who claimed to be a supervisor said they would offer a discount of about $30 a month, it never happened. Shame on you! read more

Terrible service. I have been waiting for over 30 minutes. The wait continues. They need a better system or more help. This is unacceptable. The greeter was rude. She was very unhelpful. read more

Call anyone but this company. Call frontier or att first, they have much lower rates. Unfortunately in this day and age, spectrum monopolizes most of this county (Ventura/Oxnard) and has bought out other companies trying to compete here. They have just raised rates again in the middle of this pandemic, non-essential workers are having a hard time affording basic cable/internet. It's very sad read more

HORRIBLE SERVICE. Waited an hour for them to tell me they can't help me? They can't take payments? The workers in here don't know ANYTHING. Waste of time coming here. read more

Much more staff are needed for customer service, Way Too long for service!!! Very disorganized way of helping people!

Though it is quite easy to sign up for their services their install service was sloppy and incomplete, phone service never worked since the tech refused to connect it to the panel. Now that I need to cancel the service because I am leaving their service area I find my self cooling my heels for over an hour just to give them back their equipment even after completing the service cancellation on line. What terrible service!!!! read more

Where do I begin? This ISP has absolutely no idea what good or even acceptable customer service is. In order to cancel my service I had to wait on hold for over an hour and a half. It's also THE ONLY WAY the company allows you to cancel service. It should be easy...instead it's a nightmare. I will never use this company and I will tell anyone who asks what kind of "service" I recieved. read more