I was highly impressed by the level of service that Michael provided when looking at home internet solutions. The process was made very easy for me to understand pricing, available promotions, and value of the options available to me. After consulting with Michael, he made it clear and easy to understand which package was best for my lifestyle based off of our conversation. I don't normally leave reviews, but I definitely had to make an exception in this case because of the exceptional level of service I received. Thank you Spectrum and on a more personal note, thank you Michael. You have definitely created a long-term customer! read more

Don't get Spectrum if you can avoid it! I dropped Spectrum years ago and haven't looked back. Spectrum had way too many outages. On average it seemed to happen weekly, making them a terrible option for working from home on the days that I could. The worst part is, when I decided to cancel, they didn't prorate the last month when I cancelled - keeping my full month payment even though I cancelled halfway through my billing period. I repeat, don't get Spectrum if you can avoid it! read more

Spectrum associates are good, but their billing system is in the wrong. Pay attention or they will take money that you are not paying attention to. Sad. read more

We live in Altadena, and are one of the last houses standing in our neighborhood. We have been waiting to get service restored at our house after the wildfires for months. No one has an answer, no one returns phone calls, no one will tell us anything. We've been displaced, but will be home soon - without cable or internet. We have all of our other utilities. I got so frustrated by Spectrums terrible customer service I canceled our account. What an awful company. read more

EVERYTHING! My original Google rating was 2 stars. This company is such absolute S**T that I had change do them to a 1 star even though the rep on the phone was an awesome dude. In fact, if I could give them a lower score I would. I would LOVE to switch carriers, but apparently the HOA of the condo I live in have setup some sort of deal with these jerks forcing us to use their services. I'll tell y'all right now, this company's internet is NEVER working at proper speeds, and this evening they are having a "scheduled maintenance" that they never notified ANY customers about! Here's the problem: I need to be online at their low traffic time as that is my work schedule. I could've schedule the day off if I'd had KNOWN beforehand. And get this, the rep I spoke to on the phone told me that the company claims to not have the capability to notify customers prior. Really? A communications company that can't COMMUNICATE to their customers? If you don't need to do spectrum, DON'T! Below is what I just sent them on their feedback questionnaire: You have a "planned maintenance" but you don't inform your customers beforehand? Are you serious? There are those of us that work at night due to having meetings with associates in different countries and/or timezones. We schedule meetings much like y'all have supposedly "planned" (meaning you SCHEDULED this maintenance, much like I schedule my meetings). You can't tell me that y'all don't have the means to contact your customers about these things to allow us the chance to adjust our schedules accordingly as to NOT LOSE INCOME due to your company's ineptitude and lack of courtesy/respect for your customers. And why are y'all so incompetent that you need a full 5 HOURS to conduct maintenance? How dense are your techs that they can't handle maintenance quicker? Your company needs to fix this, as this is ABSOLUTELY unacceptable. read more

Internet is down regularly. No reliability with this product. Cellphone is on Verizon and has moderate range.

We have a Pasadena rental property and are selling it and buying another. My wife called Spectrum and said we would want to transfer only the internet and not TV service, and we would transfer it later. It wound up being transferred and we never received a bill, but when we called today to complete the transfer (so we thought), we learned that we are past due on a bill we never received. A woman spent quite a bit of time on the phone with us and kept saying the only alternative was the fraud department. We kept saying we didn't think it was fraud, that it was a mistake. She said no, we had made the phone call. I said, "Look, this situation is obviously above your pay grade," and was going to say that a supervisor would have to deal with it. She announced I was disrespecting her and was too busy chewing me out for me to try to explain myself. For the next two minutes, that's all she did, saying she was trying to help us all this time. Finally she said she could only transfer us to fraud, so now we're on hold as I type this. I can't wait to see how they screw up there. read more

I hate spectrum. Talked to them last month when I moved to a new house. Talked to rep, manager, including retention center . They assured me they'll honor the same price of $45/mo I've been having for the past year, and waive $25 activation fee when I move. Now bill came at the new house. Not only did they not waive the $25 fee, they raised my price to $60/mo. Called them again, rep today said that they found the record of that conversation, but that it was "just a suggestion, not an agreement." WTH?? Such bait and switch. I immediately signed up with a new ISP with ATT. Time to cancel Spectrum. So overdue. read more

Poor service at high prices and with especially high terrible connections in the hot summer months. Spectrum is a reason cable and internet need to be made utilities and nationalized. read more

They sent us two new cable boxes for our cable tv. It took us more than an hour to set up our reception with their so called tech support. The next day the cable tv would not work. I called tech support and the recording said they get back to me within ten minutes. Eighteen minutes later I called tech support line and after waiting 15 minutes they answered. They were rude but they did manage to get our connection back. Really pathetic. read more

Your service is horrible. Our internet goes out once or twice a week. Calling customer service always gets the same answer: unplug the modem & router, wait a minute & replug. Sometimes I have to delete the Spectrum app & reinstall. We have had techs come out 4 xs. Same problem persists. If you would only spend as much time & energy on service as you do on ads, you might have solved my problems. read more

Called 5 days prior to end of billing cycle to cancel, was told the last service day was going to be 1 day prior to the end of the billing cycle. Date they actually cancelled service was 1 day *after* the end of the billing cycle, and thanks to monthly billing, I'm now told I have to pay an entire extra month. They will never have me as a customer again! read more

Don't use them!! They're liars and they bait and switch people! They're capitalizing on a pandemic. Not sure how a $65 bill turns into a $100 bill. There's no such thing as a free 3 months! Do yourselves a favor.. don't use them read more

Needed fast internet when we bought our house 4 yrs ago, not super technical so when they mentioned numbers we believed them. Then, recently, I needed to upload a large file urgently and discovered that my ACTUAL speed (I was sold 300/300) was "up to" 300 and was actually 14mbps. Called to complain, lady was nice but unhelpful - I was paying $80 per month for a terrible service. She asked did I want to pay more for a better service? I answered no. Today I had FIOS hooked up: 500/500 fiber optic (tested the speed before tech left this time) - $50/mth including everything! Called Spectrum to disconnect their service. Really nice guy on the phone offered me a much better deal - would have absolutely taken the offer a month earlier - and then advised me that even though I just paid a bill a couple days ago, I would be charged another full month by Spectrum. SUMMARY: DO NOT USE SPECTRUM: SLOW AND EXPENSIVE read more

They suck. Costs too Much. We need a better internet provider other than spectrum and at&t are nit any better. Pricey as well!

I'm moving out of the order and cancelled my internet service, giving Spectrum several weeks notice. Today, I received a bill charging me for half a month I won't even be here. When I called to say they'd made a mistake, they said they no longer prorate bills even if we move out in the middle of a billing cycle. I was never informed of this, including when I called to cancel my service. What a scam! They are shady af and no one should use if you have any other alternative. read more

Seriously the worst internet service ever. And in Pasadena they seem to have a monopoly. WHY!!!!?! Their "service" when sort of working is really slow and spotty. My zoom calls always dropping. We have the fastest service they have available and it is worthless. read more

This is the worst internet service ever. I had ATT and got rid of them because they too are terrible. I've had this service for two years and it constantly goes out. I've had theee technicians come to my home to try and fix the problem, but it continues to go out, for hours. It will also go out multiple times during the day and it's so frustrating. I've had theee modems and routers because their equipment is cheap. When I had Verizon when I lived in another area, I NEVER had any outages or problems. It's unfortunate that this is the only other internet provider for the Pasadena area. As soon as I have another option, I'm cancelling this service. read more

If i could give spectrum as a whole negative 5 stars I would. I warned my bf about these greedy bastards but he wanted cable and Verizon fios isn't available in our area. The outages are absolutely RIDICULOUS. No matter what area you're in outages are a constant. The price is laughable for the kind of service we get but whats worse than all of that is the customer service. Its possibly THE WORST customer service coupled with incompetence I've ever witnessed not to mention the hold times. I wish i could sue spectrum for all the nights they've ruined. Worst garbage company EVER. read more

If you need Internet or TV service you gotta go visit Mike Harby! He works inside the Best Buy on Pico Blvd. Setting up your plan with him in person is 1000% better than trying to do it over the phone or online. He will recommend exactly what you need and get you the best promo price possible! read more

I'd give no stars if possible. We have spectrum internet and it is VERY UNRELIABLE. Weekly outages have happened for years. Customer service gives the most ridiculous reasons..."squirrels are chewing on our lines" being the most recent. NOT RECOMMENDED!!! read more

The customer service is horrible. The manager was not helpful. I canceled everything. AT&T has been great if you can get fiber in your neighborhood read more

They are the worst charging for a spectrum voice claiming for home phone which we never had. At first claiming it's included in the pkg. How can they charge for something you don't have. Theives, cons. I made them take it off. It is not included in any pkk. read more

Upload speeds are awful. I can't make a Wi-Fi or video call. Two techs have been to our house with no improvements. read more

Spectrum - Internet Service Providers Near Me - Pasadena, California

Welcome to the SLOOOOOOOOOOOOOWEST UPLOADS internet speed ever! :-( :-( :-( it is unbelievable. I can't believe the upload times with their highest 1 Gig speed is up to 40Mbps. This is just sad. Verizon and AT&T smoke these speeds, and they cost less. I've been with Spectrum for quite some time and I can't believe this is what I'm paying for. I'm starting to look into switching to a different internet provider. read more

The internet constantly cuts out for a moment then comes back on. Incredibly frustrating. If I pay for a service, I expect it to work. If you have the option to go with another ISP. Do that. read more

Could not be less satisfied. I'm on hold for 45 minutes. I need to have a 2nd technician come out because my phone internet have been out for 2 days. After almost 90 minutes on the phone the issue is resolved. In total it took 2 people at my house and 4 phone calls. I wish the was another choice. read more

Horrible internet connection service. Constantly goes out. Especially during this quarantine time, when I am up at odd hours, it always goes out about 1 or 2 in the morning. The phone service goes out a lot too. All hours of the day. When people call, it says out of service and we can call out. Or sometimes we can't call out and the whole line is cut. I know problems happen but it is constant. We would definitely change to frontier but I heard there is no option because crappy spectrum bought all rights to the pasadena area to screw us all over. Definitely not happy with the service. This has been an issue for years. ....if you are new to the area, try satellite. Spectrum sucks. read more

What a joke. I had 4 different service techs come out over a weeks time. Each tech had a different answer to my wireless internet speed being 1meg, not the 150 meg speed it was last month. Tonight I fixed the damn problem by myself doing something that they should have easily tried to do. I replaced the short ethernet cable from the modem to the wireless router. Spectrum sucks with terrible service, too many TV commercials, too few choices that are worth watching, and very spotty internet, all for the high price of $160 a month, all while getting worse not better. read more

Michael was really helpful in getting me started with my Spectrum account. Very friendly and approachable. He is located inside of Best Buy at West LA. I definitely recommend him. read more

Everything that was quoted to me was wrong. Never heard a response back. Be careful with transacting with them.

charter sucks for pasadena. can't wait to go fiber or satellite, hopefully i can find an alternative. so many 3-5 minute dropouts everyday and i've had over 6 technicians come out to my home--issue still persists. as soon as another option comes along, im gone. read more

been with spectrum\time warnner for almost 20 years, called them because of the virus issue which is putting us through a very hard time financially ,I called the today and asked for help for a couple of months, i'm retired and on a fixed income and my wife still works, they will not helps us at 221 a month we will need to find a company that cares for customers over money read more