Visitation Rights: Been here a handful of times over the years. Either to return/pickup equipment…read more(Router/Modem/Cable box), or to pay a bill. Wait Time: Wait time can be long. The last time I went to the shop, I waited about 2 hours. I would suggest to make a appointment for the day you're planning to visit the shop. Background On Visit: Came to the shop to return my old modem instead of returning through UPS. The reason for that was because I wanted to know for sure that I returned it. Ambiance/Decor: Ambiance is nice with limited amount of seats Service: Service was snail place when I last went to the shop last week. They were understaffed where there would be 2 - 3 reps working at one time when there is a total of 5 workstations. Recommendations: It would be nice if they had a express line for pickup and drop off of equipment. Something simple like that shouldn't take two hours to return.

Based on customer feedback and local reviews covering both the retail store (834 E Valley Blvd) and…read moreresidential service in the Alhambra area, Spectrum's key areas for improvement fall into four primary categories: 1. In-Store Queue Management & Equipment Returns * Streamline Quick Drop-offs: Customers frequently report long wait times at the local store just to return modems or TV boxes. Implementing a dedicated, self-service drop-off kiosk or express return line would prevent routine returns from backing up behind lengthy sales consultations. * Reduce Kiosk Bottlenecks: Mandating detailed account sign-ins on store tablets before acknowledging waiting customers creates unnecessary friction, especially when staff availability is visible. 2. Network Consistency & Weekend Reliability * Peak-Hour Stability: Local residents report recurring speed throttles, intermittent packet loss, and service dropouts during evenings and weekends. * Symmetrical Speeds: With more users working from home in the San Gabriel Valley, standard cable upload speeds (typically 10-20 Mbps) struggle to keep up with increasing demand compared to emerging local fiber options. 3. Billing Transparency & Promo Expirations * Predictable Long-Term Pricing: Customers frequently cite steep price hikes once 12-to-24-month promotional rates expire. Spectrum could improve trust by clearly communicating scheduled rate step-ups in advance rather than surprising subscribers with sudden increases. * Less Friction on Retention/Disconnections: Ending service or adjusting packages often requires navigating high-pressure retention scripts and upsells rather than straightforward, respectful account adjustments. 4. Localized Support & Communication * Multilingual Staffing: Given Alhambra's demographic diversity, expanding bilingual customer service options (especially Mandarin, Cantonese, and Spanish) across in-store staff and phone lines ensures clearer communication regarding contracts and troubleshooting. * Proactive Outage Alerts: More accurate, automated text updates during neighborhood maintenance or localized outages to prevent unnecessary technician appointments and store visits.

Sad to see this location have such a low rating! Personally, my experience at Spectrum was great! I…read moream moving to a new house, so I needed to sign up for their service and receive a new router and modem. I decided to pick it up since it was going to be faster, so I went to the Alhambra location to pick it up. It was fairly quiet so I was helped right away. The guy who helped me was really nice and made small conversation, so I wasn't just waiting there in silence which was nice haha. He pulled up my order and put everything I needed in bag. He also included additional cables just in case I needed them for set up. He mentioned that there was a 24 hour service number I can call if I ever needed help setting up. Overall, I had a great experience in the store. Ive been using Spectrum for the past 2 years and I haven't had any real problems. Sometimes it does get spotty but itll reset within a few minutes which is no big deal to me. I also like their online portal. It made everything easy for me.

Waiting forever just to drop off a return. Not even a self service, and not even a representative…read moreto guild or greet customer. Is it expensive to hire a representative? Busines are playing ton of money to do service with you and this is what you return your clients.

There wasn't a line. I was helped right away! returned my sister's equipment and my own. Damon was…read moreable to decrease my monthly bill by $25! He was super nice and helpful. I overheard other representatives providing great service to other customers as well.

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business

Tim is a very nice guy and professional! Installed the 85 inches before the World Cup! Super!read more

Tim was great! Installation went without a hitch for a 65" TV. Super nice! Took about 20 minutes…read more(give or take). Price was great. I'd definitely use this company again!

I am very surprised that I am leaving a 5-star review for Spectrum. With zero expectations, I went…read moreinto the store to replace my legacy cable box. Of course, there was zero legacy inventory available, and the only way to solve the problem was to contact corporate or try to hunt down inventory by visiting multiple physical stores. After hearing my problem--especially since this was the second store I had visited that day--Tony Zelaya stepped up. He was able to solve my issue and transition my account from Time Warner to Spectrum with zero interruption. This type of customer service is exactly what motivated me to leave a 5-star review. I don't think workers nowadays really care about customers, but this proves otherwise.

I have owned my current residence for 23 years. Over this period, I have received multiple mail…read moreoffers from Spectrum for Internet. I have never answered any of them, as I have been satified with the AT&T Internet service. Tonight during dinner time (~18:45) two Spectrum representative came to my house. They did not ring the bell, but loudly knocked on my door. I told them they had interrupted my dinner, and I was not interested in any door-to-door sales. I told them to leave, but they continued to talk about their offers, asking what time they could return, etc. I told them again that I had no interest in their products, and that they should leave. After a few minutes, I noticed they were still on my door step. I opened the door again and told them they were violating the dinner hour, which is of value to my family. My wife and I have worked hard for what we have, and our dinner time is one of the few periods of the day we can relax together. I told them that such practices are not welcome and make it difficult to defend capitalism. They continued to try to make offers, and I had to order them off my property. This type of activity makes a poor impression on anyone of even moderate sensability. I cannot see why Spectrum allows it. In Germany, even if door-to-door sales are legal, it is heavily frowned upon societally during dinner time, and companies have been warned about the negative effects of such practices. A reference to this: https://ecommercegermany.com/blog/ruhezeit-quiet-hours-in-germany/ When I was in college, I was employed (part-time) in motor vehicle sales. I was even trained in sales by a contractor for one of the major motor vehicle companies. I was quite good at it, even out-selling the other sales staff on certain days. After I graduated and had a full-time engineering position, the franchise owner asked me to stay on, which I did for a few years. If a person indicates that they have no interest in a product, and anything sold door-to-door, it is best to thank the person for their time, and move on. What was previously my awareness of Spectrum's existance has been tranformed into a definite antipathy.

Let me tell you that Nojan is da man!…read more We redid our family room and moved the location of our tv to our new built-in cabinets. I needed the satellite cable rerouted and brought through the wall and also wanted all the cables from the satellite box and Xbox fished through the wall from the cabinet so they wouldn't show. I asked him if he was able to run an Ethernet cable from my router in the front of the house into my crawl space and into back room for the tv. "No problem!" He asks me if I wanted an Ethernet switch so that I can also have it hooked up to the Xbox. Hell yes! He had the switch in his truck already, along with the coax and Ethernet cable and connections. 1 cable for 2 different devices, who would've thunk it. After several days with this setup l have to say EVERYONE SHOULD GET THIS DONE FOR INFINITELY BETTER NETFLIX, AMAZON PRIME VIDEO AND GAMING. No more wonky WiFi delays and buffering. Highest definition streaming videos. According to my son, online gaming lag disappears. Nojan has been doing this for 30+ years. He's nice. He's polite. He's tidy. He did everything I asked for and offered upgrades to things I didn't know existed. And his prices are beyond reasonable. $$$ :)

It is New Year's Day and our home entertainment system was crapping out and we called a few…read morecompanies but Nojan answered our call and came out right away. Thank you Nojan for helping us on a holiday. We are so happy with our TV connection.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Came to return equipment but store employee added an unauthorized phone promo to my account and was…read moretold to come back after 2 months to cancel it. They refused to take it off immediately. Called spectrum customer solutions and had it cancelled right away. It has been escalated for review. The rep notified me it is common for them to slam these packages to meet store quotas.

This review is for Spectrum as a whole. For those who might not know, Internet service is pay per…read moremonth. So if you cancel your service on the 29th and the billing cycle began on the 28th, the day before, you will still be charged the full month's amount regardless of usage. Hopefully this saves someone a needless payment in the future. In the same spirit, when service is interrupted by outages, you're also charged the same amount. Greedy corporation.

Worst service ever! They have a customer and ask how can they help me. So I ask to cancel wireless…read moreinternet and to check if the phone line is cancel yet and they won't help and tell you to call AT & T. don't come to this AT & T store. Only come if you are Chinese speaker

Ignorant employee, didn't now how to do prepaid monthly, only the manager can do it come back…read moreThursday, my phone was disconnected because of them all because of an absent supervisor and two untrained staff,

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!