I have no idea how this company is still in business. They won't be for much longer. To be clear, this is a ONE-MAN OPERATION. Brian Brandon is a reseller of VOIP and internet service. After years of nonexistent customer service, I made the long-overdue switch to a reputable service provider. The only time in the three years that Vunity responded promptly was when I sent an email canceling my service. I got a call on my personal cell phone at 9:30 pm withing two minutes of hitting "send" pleading to stay with the company. Bottom line...like many of the other horrific reviews of VUnity, Brian refused to provide the new carrier with the necessary port numbers to allow my long-established numbers to leave. He even directed our numbers to a busy signal for days, so anyone calling couldn't get through. Only after I filed a complaint with the FCC and Better Business Bureau, hired an attorney and told him I would pay him $1,500 to give up the correct information to the new carrier, did he finally transfer the account. I could literally go on for pages to give more detail about this nightmare, but I have already spent too much valuable time and energy on this tool. He doesn't deserve a second more of my time or your business. read more

vUnity Business Internet - Internet Service Providers Near Me - Los Angeles, California

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Have had nothing but trouble with this company. Now, I get in today: phones are down. Call support, no pick up. Put in a ticket, no answer. Call the President of the company, call hangs up. I cannot get a hold of anyone at this company. If they can get my phones up and running, will consider changing review. This is so completely unacceptable. EDIT/UPDATE: My service has been restored and for that, vUnity deserves credit. They have never had an outage of more than a 2-3 hours and it does not happen very frequently. I have edited a portion of the review to reflect that I do not have any evidence that vUnity has been dishonest and I misspoke when I implied otherwise. I apologize for that as it was not deserved nor was it dispassionate, as business should be conducted. I have also updated the stars to reflect that service was restored. read more

If you want to cut the cable co. cord, and be FREE at last, these are the guys to see first and last. They will even give you good free advise. The are trustworthy censuses they truly want to help, not make a quick buck. Peace Marcus read more

I generally judge a company by how they deal with problems. Signed up for the phone and internet.. Wow, what great customer service. Things I thought might be a problem were dealt with professionally and expeditiously. Would highly recommend. ps - don't know why I love the word expeditiously but I do. I think we should use it more in our common vernacular. read more

This is a much different sort if broadband service.. I think they should advertise it differently because it's not just broadband it's an all inclusive business Internet solution for all kinds if network devices. This broadband works with security cameras, VPN systems, point of sale (pos) systems and they have fancy open mesh WiFi that can generate one time use access codes for guests (like a hotel) and can even throttles per user bandwidth so one guest can't use all the network resources. The online Web portal at vUnity.com allows full cloud based management of all our locations. We can view uptime graphics for every location, etc. Also cloud manageable is there phone system. If you get their phones it includes free sms texting. Lots of stuff is included for free with vUnity Broadband and it's very much a white glove service. But it's not fully advertised that way.. making it a truly unique find for insiders who need the best business broadband service. read more

After comparing the options we're glad we choose vUnity. They ran into some issues with our installation (we have a really old building and a worse landlord) but they got us fixed up and went the extra mile to get us installed. We had our phone system configured by Chris and it works great. Chris also trained our staff on how to use the new system and we are very happy with the quality of the broadband and professionalism of the support staff. Thanks Chris! read more

Broadband and phones are like plumbing. You never notice good plumbing. Only the stuff that doesn't work. We recently opened a new office outside the vUnity coverage area and wow.. It was terrible. Now I'm writing the review on the great service we've had since 2013 with vUnity. It's incredible that Brian, Ryan and the other techs really care about delivering reliable broadband to our business and not about phishy sales tactics with big promises / things we don't need. Case and point: they recommended other providers in addition to their service to supplement speed and increase reliability. They could have just sold us more of their broadband speed but instead they recommended (and actually helped us install) what works best for our office. Since 2013 we have upgraded with them as we grew and we will continue to use vUnity wherever available. Note: the competitor (ahem Lame Warner) phone bills have more hidden taxes per line than the price of total vUnity phones per month. Ha! Thanks for doing the right thing guys. You've got our business for life. -Michael read more

I tried to talk to their support team and it was one of the worst customer service experiences I have ever had. Not only did he refuse to help me when I asked if he provided service, he hung up on me twice and asked "why am I calling?" threatening to block my number when I asked to speak to his supervisor. I do not understand why there are good reviews on this site, it was unbelievable the way he spoke to me and I believe they do not deserve the business they are getting based on that fact alone. I truly hope he is fired or there is an employee overhaul because it is absolutely ridiculous. If you want to not be treated like dirt for literally no reason, do not even bother with vUnity Internet. A complete waste of time. read more

Brian was extremely helpful in fielding my questions and helping connect me with great service! Pretty soon Vunity is going residential. Now I can leave TWC forever! Thanks VUnity! read more

The service isn't great and good luck canceling your account when you need to. The customer service has been decent right up until the point in which I needed to cancel our service due to a move. They've refused to respond to emails and keep charging our card that they have on file. Reporting them to the BBB and just wanted to save the rest if you the headache before you choose them as your internet provider. read more

I definitely recommend vUnity for all your internet and VoIP phone service for your business. I have been using vUnity internet service in our office for years and I have many great things to say about these guys: -the are awesome, awesome at what they do, -great internet service at a fraction of what we were paying with the competition, -customer service is just impeccable, just great company. Also, the moment I found out about vUnity's VoIP phone service, I didn't hesitate and ordered service and cancelled my month to month contract I had with the competition, although I have to admit that I had to wait desperately for about 7 months my contract, with the other telephone company, to end. The transition was so smooth!:-) Once I ordered the service, I got my new IP phones delivered and this is what I did: opened the box and got my new phones out 2- plug internet to each of our phones, 8 phones, ( didn't even need the power cord, don't know how that works) 3- Made a quick phone call to vUnity tech support team, for a question I had. It was answered quick and easy. YES, as easy as1,2,3!! To make a long story short, order your internet and VoIP phone service from these guys and save some money and enjoy crispy clear conversation on your new phones and focus on what you do best, the reason you are in business - Your work! read more

Brian is the best!!! Our business needed a better internet option and Brian answered all our questions and made excellent recommendations. He knows what he's doing and his company will solve your internet issues! Call him! read more

Spoke with Brian today about internet service and he was great with all of his words of wisdom!! look forward to the time when they come out with residential service!! read more

I stumbled across vUnity after getting frustrated with some of the common ISP's and I was extremely pleasantly surprised by vUnity's customer service. I was promptly connected with a very friendly and polite representative named Brian who was happy to help me figure out the best plan for my unique commercial situation. I'd highly recommend this company's services and I hope they expand further! read more

Signed up for vUnity for my business, and have been very very happy! Time Warner wanted 14k for construction before they would offer me service, and said it would take 3 months. I found vUnity, got their platinum package, and had it installed in 9 days! The speed is much better than TWC at our old location. Brian was also great! THANK YOU GUYS! read more

It's one of the best experience that you can get talking with internet providers. Brian was VERY helpful. I am not really good in internet terminology, but he explained to me everything precisely, clearly and thoroughly. Also he helped to find the best choice for me. I really recommend this company! read more

I am struggling with internet because I'm using AT&T. Even though vUnity did not have residential service, Brian was extremely helpful and patient at a late hour. Hopefully they will come up with residential services soon so I will not have to be forced upon AT&T or TWC! read more

Spoke with Brian about service. Although they don't offer service in our area, he was honest enough to direct me to a competitor who does.

vUnity was extremely helpful when I called. Great, honest service that everyone will appreciate. Fantastic all around!

Talked to Brian at 9pm tonight. He was very knowledgeable with his services and told me straight up what I was in for. Unfortunately, our business was not within range of the central facility for service. Instead of just hanging up he forward my business information to some providers that may help me with my ISP. Can't give him enough stars for a business that would go out of the way for a non-customer. read more

vUnity is immensely better than any of the big name internet providers. They are extremely attentive and helpful with all issues - I've spent hours on the phone with them troubleshooting, etc. making sure everything is working properly. They are always happy to help and most importantly you always speak with a human. Brian, Ryan and Lam are the internet dream team! Save yourself the typical headache that comes from dealing with your ISP and go with vUnity read more