Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

I am due a refund from WOW and can't get it. They say I should receive an email from a company…read morecalled North Lane which I did not receive. They say there's nothing they can do and that I need to contact North Lane. Apparently North Lane issues the debit cards for refunds and the only way you can contact North Lane is with the debit card number which I never received. Round and round we go. They don't have a problem taking my money with auto withdrawal, but can't auto credit back to that account.

Subject: Poor Customer Service Experience at Parkside Location…read more If I could give this experience negative stars, I would. I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

Love this Verizon store always helped me when I needed upgrades to my phone and they have good…read moredeals on phones and accessories. Don't be scared of these other reviews. This is the best location.

Business Internet was out for 6 days !!! We've called 6 times! They won't send out a technician…read more They still haven't !! It's still down!! They sent us "a new router" and it didn't come with the cords needed to connect, and our router was broken to begin with and they sent us an internet booster so it's useless! We are a medical office, this is so bad!!

Terrible service. Slow speeds. And impossible to cancel. They try to sell you on everything under…read morethe sun when trying to cancel. As well as have a ton of fees you have to pay when cancelling. They charge you for everything and won't let you cancel right away. Highly recommend going to a different provider. Will never use them again.

No issues with the actual service, love them! But this specific store is SLOWER THAN MOLASSES!!!read more

We had spectrum out for intermittent services close to 10 times we couldn't listen to a song or…read morewatch tv without a 2 minute loss. So we canceled spectrum services . Now they with auto pay charged us 65.00 because they don't prorate their charging us so they put us in the red for a poor services

Shout out to Jerod with Spectrum Customer Service. Jerod was very patient with my elderly mother…read morewhile she initiated service in her new residential community. There were lots of channel choices and he explained any and all channels she asked for additional information on. Jerod is an exemplary employee, thank you again Jerod for your time and patience today!

The apartment complex I'm in has an exclusive contract with Spectrum that only allows their coaxial…read moreconnections. I moved units and hooked up the equipment myself. I was experiencing much more severe buffering issues than I had at my old location. They convinced me that the problem might be the Modem Router that I had brought from my old unit. They substituted their modem (NO router connections but they'd rent me one for an additional 10$ per month. Their modem didn't solve the problem. Also my old Belkin router would no longer work with their new modem. I switched to an ATT Air Account. My Belkin is back working again and While I'm paying more per month for ATT, I'm just fed up with Spectrum's ever enshitifying service.

I had an excellent experience today at the Pinellas Park store. I received professional, courteous…read moreservice from Chris R. and Jesse S. They helped me save a ton of money on my monthly bill. AND to my surprise, I qualified for a free Apple Watch. I only wish I would have gone to the store sooner for help with my plan. I am so grateful to them.

It's very horrible when are you going inside the smell marijuana these people zero service and feel…read moreso bad from AT&T I'm waiting for 15 minutes one guy the have customers the second the Clening and the have 4 Costomer the waiting and full store the smell marijuana

They are allowing phone scammers to abuse their service using spoofed numbers. The scammers can…read morespoof a number but cannot hide the VOIP network the callers are using. I've been getting calls from all kinds of numbers on their network every day this week.

like apparently everyone else who came to review:…read more I had a myriad of problems today with Spectrum. I talked to 6 (you read that right) representatives and still am not situated with my service. I'm setting up a new service; 2 representatives put orders in for only half of my equipment. Another tells me just to go into the store and pick up my equipment. I get to this location and Amber, the world's rudest, nastiest, and most incompetent "customer service" representative I have ever had the displeasure of speaking to (seriously I really can't fathom Spectrum hiring anyone worse), tells me "the policy changed yesterday" and that she could only issue me the router without the modem. She tells me I have to wait until the 25th (so 4 days without internet as a law student) to get my modem in the mail. She tells me to go call her director or customer service. So I go out to my car, and I call customer service. They then told me to put someone in the store on the phone to tell them I am supposed to have my modem. Long story short, I get my modem. I get all the way home and realized that Amber either intentionally or ignorantly gave me the wrong router. So I go all the way back to this location for them to then tell me they just ran out of "the tall routers" (ie the 5G). So due pretty much largely to the incompetence of the one and only "Amber," I now have to drive 30 minutes to Seminole. So I drive to Spectrum Seminole who, with the kindest service I've received all day from this sub-par company, immediately give me the correct equipment. This location is abhorrent. Do better. And Amber, you're the actual worst.

I have been going to Magicomp for the past three years. Mike has fixed my husband's computer…read moreseveral times and I purchased my first computer from him. It ran perfectly. Recently I bought a second computer from him and when it had some difficulty with the keyboard he stood behind his product. He fixed the computer free of charge even though it was a used one. If you need to purchase a computer, or want to have yours fixed Magicomp is the place to go. I can recommend Mike without hesitation. He knows computers inside and out and his prices are reasonable.

Highly recommend them. Reliable, honest & great service! My son in law recommended him & I've…read morerecommended him to family & friends! Excellent service! Lorraine H

I couldn't say better things about the people who own an operate this store. My parents recommended…read morethem to me and I will recommend anyone to them from now on.

I've been a customer since day one and have always had top notch service. Whether it's a repair or…read morenew phone they do it all and they add the family touch.