they SUCK! Absolutely the worst. Was lied to from the get go. Sold me on a Pad I was told was free. Not! GD Rip OFF!

We had an appointment for 11:00 to change our internet services and buy a new phone. We walked in the store at 10:50 and sat down. After waiting 40 minutes without being acknowledged, I let the salesperson closest to me know that we would like to cancel our 11:00 appointment and he said, "okay." It felt like he knew I was annoyed and he tried to make our experience even worse. I could've thought of 10 different ways he could've reacted to the situation to make the customer feel like they had any value to this company. read more

Christian helped me unfreeze my phone today! He is a magic man! Thanks so much for your help today! It was fun looking around the store and checking out the phones and prices. read more

I guess the low ratings are based on other things - My experience was 100% positive. They helped me diagnose the issue with my iPhone 12 Pro, determined the best route was to use my ATT Damage insurance plan, and even helped me fill out the online claim form. Heck, they analyzed all my ATT products and services and insured I was getting the best deals on everything too! The associate who helped us was a 20-something girl with reddish hair - she was great and I wish I could remember her name but she helped give this ATT store a great reputation in my opinion today - so thank you! read more

Beware. I had to get a new phone and was sent to this location because they had one in stock. I just got my bill and there were additional charges for insurance ( which I did not ask for) and some upgrade fee BEYOND the typical one time upgrade fee. I was not made aware of these charges at the time of purchase so they came as a shock to me. That is poor service because I then had to spend half an hour on the phone to figure everything out and have insurance and the little monthly $6 upgrade fee removed. read more

This AT&T store (5012 4th Street N St. Petersburg) is the best! Every member of the staff that I have met, including Justin, Austin, Todd, and the manager (whose name I didn't get) and wonderful. They are all very friendly, kind, personable as well as skilled and knowledgeable. When I look around the store, I see that it is not just me, but everyone who is having a good experience there. When the store was closing soon, Justin helped me without a problem. I noticed that he even helped some people who came in right at closing time, even though it meant that he started their transaction after closing time. That was above and beyond! Every phone I purchased from them has been great, until this last time when my phone was glitchy. Incredibly, they allowed me to trade it for a new one because I bought it less than two weeks ago. That will save me from a lot of hassle trying to repair the phone or work out the glitches with Apple. I highly recommend getting your next phone and wireless service from this AT&T store. read more

Couple of things - I've been an AT&T customer for more years than I care to admit. I like to be more in control of my bills and payments. I'm rarely ever late. 1) With my plan, AT&T changed it about 2-3 years ago (shocker, I know, it happens more often than not!) to require a credit card payment to "keep" the monthly discounts. So I had to give in and assign a credit card for monthly automatic payments in order to keep the discount. 2) Most recently, AT&T decided to change my plan again and increased the cost of the plan. Surprise surprise: AT&T got on the "let's-increase-our-prices" bandwagon along with most every other business. 3) Further, again to "keep" my discount, they are now *requiring* a debit card (no more credit cards) for automatic payments. I am NOT a fan of providing my debit card to any business to keep "on-file". But again, much to my card security concerns, annoyance and disappointment with AT&T, even after all these years, I succumbed and provided my debit card to keep the discount. 4) Who knows what's next up their sleeve. 5) Shopping elsewhere to see what the competition is up to these days. I've talked to and chatted online w/ customer service - received a minor credit to accommodate switching from credit to debit, but was basically told, sorry but this is the way it is. This post is more about the company and their practices in general as opposed to any specific location. read more

Austin and Justin took awesome care of us after difficulties with customer service. They went above and beyond and we highly recommend them. Additionally, we are so appreciate and thankful that we switch to AT&T from Sprint after over 20 years. Spring kept increasing their price and reducing customer service when they joined T-Mobile. Thank you Austin, Justin, and AT&T. read more

So, We went in after the Tyrone store closed to have our new iphones activated. We are both senior citizens on a fixed income. I traded in my 8S in excellent condition and were told our plan would remain the same. Then We receive our first bill and our plan goes up from $130/mo to $340/mo. The sales clerk LIED to us. ATT C/S offers no recourse except to offer a limited data plan but removes my $700 credit for my 8S. Some deal, huh? 3 friggin years won't come soon enough to kick this sorry, 2 cans with string attached telephony carrier!! read more

The AT&T store on 7002 Gunn Highway Suite 102 Tampa Florida has really bad customer service and management. They were extremely rude when we went there raising our concern that we had to speak to 3 different people to get a 2 second issue resolved. Talk about unprofessionalism at its finest. read more

The people here were super friendly and helpful. I was just in to clear up a billing issue. Was greeted promptly by the floor coordinator who showed me their auto pay center. Very easy to use and even takes cash if you need that option. I hope to get the same service when I go back for additional services. read more

Waited an hour and a half for help while the manager was in the back doing managerial things I'm guessing. He saw me as he passed through the lobby with his Starbucks purchase and went in the back. Didn't offer a "someone will be with you soon" or a "sorry for the wait". An hour into my wait a POC came in, (yes, I'm a POC and has been with ATT 20 years) came out and pretended all was well. So not cool. I thought ATT was better than that. Guess not. read more

Terrible customer service. There were two technicians working with one customer. A third walked in carrying food stopped and joined in with the other two then went into the back room. The two technicians continued to talk amongst themselves not paying any attention to the fact someone else was waiting. Rude and unprofessional service read more

When weird things happen to your new unlocked phone with an old SIM card, sometimes all you can do is go to the store and ask for help. We kinda showed up 15 minutes before they closed and it was clear, nobody was happy to see us. Still, they grudgingly rallied the troops and got us the required new SIM card in 10 minutes flat! read more

Was empty when I went in.. timing is everything! My annoyance is my hubby was over every month.... crazy 5 gb ... no international but because sometimes he needed to tether he was around 170 monthly ... I know nuts right???? So in two minutes they gave him the 100$ plus his line ... 15 gb unlimited long distance including international ... yay baby! Now the store guys were awesome ... but why can't at n t and the rest of the companies automatically discount all clients when there is a better offer? Things that make you go hmmmmm read more

Great help from Ryan. I needed a lot of help getting a number switched over. Thanks for helping me through this nightmare!!! Definitely a good place to visit. Stop in for phones, tech help, or direct tv information. read more

AT&T Store - Mobile Phones Near Me - St. Petersburg, Florida

The best customer service in St. Petersburg FL. Jacob was well informed, courteous, solved my problem in an efficient manner. Put my mind at ease & I will be back when the time comes to upgrade. Thanks Jacob. Judy D. read more

you know the 21st century tech problem is complex & frustrating when it proves easier to drive to an actual store rather than chat with tech online from the comfort of home. and i'm really glad i did because not only did Roby rectify an exceedingly annoying situation, but he ultimately cut $40+ off my monthly statement. thank you thank you thank you read more

Waited an hour and a half to be taken care of. From there my issue took an hour. When i got home the issue was still occurring so I called att and they fixed it. So I never needed to come n be there for 3 hours. The manager did take care of me and apologize and was very courteous. However it was a severe waste of my time. Another couple walked out cuz of the long wait. When i got my phone at this location 2 years ago the bigger service member who still works there was not friendly or personable at all. read more

These people don't know what the hell they are doing. They have always been courteous and nice to my face, but behind the scenes they're just literally robbing me. I've been to this store so many times for help, and EVERY SINGLE time they claim they are helping me, but end up costing me hundreds of dollars due to either straight up lies, or just stupid errors on their part. Over the last 5 years that I've had the misfortune of having to visit this store usually about once a year because I hate trying to do things over the phone, they have cost me THOUSANDS of dollars and screwed me over countless times. It makes me want to switch from AT&T even though it's not the company's fault that these people are idiots. I've had AT&T for over 15 years and have never dealt with anything like this. They have mangled my phone lines so badly that the damage is almost irreparable at this point; it's going to cost me nearly a grand to fix all the mistakes they made in just my last visit alone. I am extremely anti Yelp and I hate writing bad reviews, but I sincerely hope this gets seen and someone fixes this store before they swindle even more people out of their hard earned money. Enough is enough! read more

I wish I could rate them as zero stars, however that is not available! I stopped by to purchase an unlimited data hotspot plan. After being told one existed by 2 sales reps and the store manager I purchased the hotspot and began to use it. 5 days later I looked at my texts and saw that I had been charged $120 for additional data use on my "unlimited data hotspot". I immediately called the store manager, Jia,and he told me " oh ya we don't offer the unlimited data plan any longer" I put you on the 35GB. That wasn't what I wanted. The nightmare begins at this point. Now with a $120 data charge on my "UNLIMITED PLAN" and a hot spot that is not what was advertised I turn to the store manger for some resolve. He tells me he can give me a $35 credit and take the hotspot back. Not ideal, but after a number of calls to ATT customer service I accept the fact that no unlimited data plan is available and I'll have to return the hot spot. Upon returning to the store, the manager is busy and a sales associate try's to make my return. She was on the phone for several minutes, I asked what the problem was? She replied that she had to check with customer service to see if I could return the hot spot without a box. I did through the box in the trash after thinking it was working great. She said that I could return it without the box. Next tactic, I would have to pay a $50 restock fee. I told the store manager, in no uncertain terms that I was not paying a restock fee for being sold something that was not what was advertised. I left the store and called ATT customer service again and the rep was immediately able to waive the restock fee. Returning to the store a 3 rd time, now with the restock credit, inept manager now tells me that his boss said he couldn't take it back without the box! When I claimed that this was BS, no I didn't use the acronym , I was asked to leave the store because I cussed! Jia is an extremely incompetent manager with NO customer service skills!!! Shop elsewhere!!!!! ATT lies. read more

I just wanted to say thank you to Dana and team for helping me troubleshoot my problem today. Working retail in this climate is extremely stressful and the customer service was fantastic! read more

Showed up at 5pm on Sunday, they close at 6pm, there appeared to be four people working, each with a customer, plus on "walk in" customer, with their name on the screen, sitting. I waited 15 minutes, and they did not acknowledge me, or add my name to the walk in board. when I got up and left, still nothing. I would have been completely understanding if they had just asked me my name and added me to the board. read more

Horrible service again at the 4th st N location. . 20 year ATT customer. Upgraded 4 phones for family for Christmas. Sales rep kept pushing the ATT TV package. Told me to trial it and I could easily cancel if we didn't like it, just let him know. I've been to the store 3x to return equipment. All I need to do is drop off . I've already cancelled online. Store manager told me to come back at 9 am because they were so busy yesterday. I asked him for the first appointment at 9. He said because of the they weren't making appointments . But if I got here at 9 they would get me right in. Well he lied to me and The guy behind me. When sales rep opened the door she said she had to take the appointments first! Before me. People in line behind me have had the same experience. The sales staff is in the back and have not come out yet. Will now be cancelling our ATT account. Going to Verizon. They gave me better pricing. It's now 9:47. Other Customers have walked out!Time for change! I see others have posted similar reviews! read more

I visited this store on April 19, 2019 looking to pay full price for an Iphone XR for my wife's birthday (as a surprise present). I have been an ATT customer since 2007, when the first Iphone was released. Despite over 12 years as a loyal customer, I was advised by ATT's representative at this store that ATT would not accept over $800 from me to purchase a new phone outright unless I was upgrading a specific account. This shocking news was only delivered to me after I checked in with a different rep. at the store, advised of my intentions to purchase a phone for full price, and ATT's rep. told me the specific phone is in stock. While perplexing, given that Apple, Target, Best Buy, etc. would gladly accept $800+ in cash for a new phone, I called ATT's customer service line to confirm. After speaking with an ATT representative who agreed that ATT should sell phones at the full asking price, I was transferred to the customer loyalty department (in the Philippines). I was offered a "50% discount" of $299 for the phone I sought, IF I was also willing to agree to a 2 year commitment. However, the phone I was hoping to purchase retails for $800 plus tax, so the alleged 50% discount was insincere. ATT's customer loyalty rep. said that was the best she could do, and the phone would not arrive for several days. After I advised that I needed a phone within 48 hours, which was IN STOCK at my local ATT store, ATT's rep. only replied that ATT could deliver a phone within 5-7 days. After over 12 year, I have had enough. ATT's corporate policies do not help their own customers, but in fact put customers at a disadvantage compared to what is offered by other retailers and carriers, EVEN WHEN I HAVE BEEN A PAYING CUSTOMER FOR YEARS AND PAID ON TIME FOR THE FULL AMOUNT EACH AND EVERY MONTH, amounting to over $10,000 as an ATT customer over 12 years. I STRONGLY ADVISE EVERYONE TO SWITCH TO ANOTHER CARRIER. Give your money to a corporation that appreciates it as ATT apparently has enough money and does not want to accept any more money from loyal customers. LOOKING FORWARD TO VERIZON! read more

I called AT&T because they sent me an email stating I would be charged 45$ for a tethering plan if I don't call within 10 days. I have never used tethering on my phone. I work from home and have WiFi, I have absolutely no need to use tethering. The rep basically told me I was lying and if they "caught" me again I would be automatically charged $45 dollars for a tethering plan every month. read more

Good luck going to this place. They have two people that can do anything and another two that are useless. Wait of over an hour to spend 1000 ?? No thanks. Bad service. read more

All those guys who work are so unprofessional and rude I don't know that the hell they think they are. Everyone with an stupid attitude!! Maybe is their purse read more

I had an appointment scheduled at the AT&T Store on 4th Street North in Saint Petersburg, FL at 11:00 am. I showed up at 11:02 am and walked in the store. I was not greeted or acknowledged, even after telling the person "signing people in" asked me to wait until she signed everyone else in first. This upset me because I had already been to this same store twice and had to wait for nearly two hours to be seen; I made the appointment to avoid this dilemma. So, being told to wait even after I had the very first appointment available was unacceptable. BUT I waited. There had been three "walk-ins" that were seen before me; I understand I was 2 minutes late, but you would not expect to wait for a reservation at a restaurant if you had been 2 minutes late, you would expect them to have a table ready for you as soon as you walked in the door! I continued to wait...45 minutes to be told they can do nothing for me and my phone is an insurance issue. I asked the store manager to please give me her supervisors information (because she did not even attempt to help or even talk to me) but she told me she was not able to give me this information and I would be contacted that week. It has been 10 days and I have not been contacted at all. I am very disappointed in the service I received here and will be switching my service as soon as my plan is up in a few months. read more