Awful service, the staff are lazy, rude, and entitled. Were told we'd have to wait "at least three hours" to return equipment, a transaction that takes less than 5 minutes. Customers are waiting all over the store while the staff are standing around talking to each other and laughing at each new customer that comes in. When I approached one of the staff members he was making fun of an older female customer because she spoke only Spanish. Disgusting and appalling behavior esp in this neighborhood(!) What the... ? Just unacceptable. Five employees when I went in but only one was communicating with a customer, at a counter in the back. Thirteen customers waiting. Spectrum needs to send a secret shopper here or at least check the security cameras to see what the staff is doing. They need to hire better and train their staff better. After this visit we are no longer Spectrum customers and are so happy we won't have to deal with this disrespect again. Would give negative stars if I could. Read the other reviews. Management of this store and every lazy employee should be fired. read more

I was so lost when I entered the store. I didn't know I had to sign in on a little tablet in the front in order to be seen. Once I figured that out after asking a random worker, I waited a couple of minutes and sat down. I was getting a modem and wifi router. Once I was called up, Nicole was super helpful and professional. She is 5/5 stars of customer service. She has a business woman mindset where she showed me different promotions but not in a forceful way. The conversation with her was so natural and pleasant that I was compelled enough to write a review FOR HER on Yelp. And I get it, the staff here are overworked, and they have a lot of walk-in customers in one day. Nicole maintained a level of professionalism that made me feel at ease, even when there was another customer yelling over some issue she had. Nicole was so polite, professional, and friendly that I was very pleased with her! I'll be going back to Nicole if I need any help in the future! read more

This is a large space. Everyone is really in their own world here. People are trying to check in and it's a slow process because they really don't know what they are doing until spectrum employee comes to help to move the line. I guess I really was expecting a more friendly place but it's serious business here. Lines move very slowly here but it's easy to get to. read more

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I lied. Customer service here is horrible. One person and the store has a line of 30 customers. Waiting hours to return equipment. No one seems to care. read more

Very slow service. Took almost two hours to replace equipment. There is no consideration for the customer experience I would rate it zero stars read more

worst store ever. no v considerstion of other ppl time. 7 employees talking among themselves. 30 ppl in line waiting for service. and then telling you that uou are too hipe when you ask questions. read more

Spectrum doesn't care about their customers! I just received my monthly bill and now I have to pay more because my promotion is over! When I call them customers service couldn't Help or most likely wouldn't help me to pay what I was paying before because the system will not let her do it, I asked if I can speak with a supervisor or manager she said no! They will not help me as well! I told her I can't pay more I'm not working with all this cv19 situation if we can work something out ! She said I can't help you! I told her spectrum will lose me as a customer! read more

Waited almost 2 hours to return equipment. The payment machine is always out of order. If I could leave zero star I would. Horrible customer service read more

veryyy slow waited 3 hours for a router exchange

The staff in un informed and one i encountered was just unhelpful misguided and rude. i first called spectrum to purchase the iphone 14 plus and was told by the guy on the phone i should just go to the store because they had plenty in stock. then i get there after traveling almost an hour and they tell me the systems are down and i should come back tomorrow. this is all understandable. the next day the lady who helps me tells me iphone plus is not available anywhere not even over the phone and they dont know what they are talking about (she seemed bothered by my even being there). she tells me to wait 2 weeks and another shipment arrives, that i should come that day and ill get it. so i wait patiently 2 weeks i go to the store and they tell me another backup happened and none would be avaible for another month!!!!! i am shocked what is happening? i call spectrum back and they have had them availble over the phone the entire time shipped to me in 2 days priority. i had a broken phone for weeks and had to speak with more than 5 people over 3 weeks for something that should have been so simple. read more

Spectrum give us a lousy service in Queens, NY. Very unprofessional, I don't have cabe, internet and telephone service since Tuesday last week, 9 days already. After 3 cancellation and two visits of the technicians nothing was done, finally I had an appointment from 3 to 4 pm today at 4:30pm called them and they rescheduled the appointment to 5:30 pm without notification. It's the worst service I ever had. Me and my family are feed up with spectrum, we will change service to another provider, reliable and better quality. read more