Spectrum at the Queen's Mall is very convenient when I'm hanging out with my daughter. They have free WiFi and charging stations. If I need a new remote control for my TV I can get one while I'm here. I'm not happy about my huge internet and cable TV bills. I have had the service since it was Time Warner and it's hard to let go. I'm finally tired of watching the same shows over and over so I am exploring more channels. Plus the addition of Disney Plus has been great. I watched Summer of Soul and this week Hamilton. As for the internet I've never had outages and I certainly have enough speed for what I do. I'm giving this location and my current feeling about Spectrum 4 Stars. I'm sure I will probably be disenchanted when my year of internet and cable discounts $20 a month each ends!! read more

Spectrum - Thanks to Spectrum agreement with Disney I saw Hamilton. Posted with review 03/10/24 - Television Service Providers Near Me - Elmhurst, New York

The most toxic, unfriendly and unprofessional establishment I've ever been in. Everyone looked miserable, unmotivated and depressed. What happened to this place? Wow. Even the Manager was pathetic and showed zero leadership and demonstrated poor moral. I felt very very very sorry for all the staff when I left the store thinking how it must feel to spend your entire day in such an environment. the staff even treated one another unfriendly and unwelcoming to be there. Shame on Spectrum for displaying poor judgement in their hiring process. They need a reorganization asap! Service was mediocre at best and no one really cares to really service their customers with the best available options and pricing. They were all too lazy to want to take the extra step read more

While the NYC area customer service needs lots of improvement, I have found the technicians to be top tier. They are fast, reliable and extremely nice and hard working. Thanks. read more

This is a horrible company to do business with. They are cheap for a reason; you get what you pay for. RUN AS FAR AWAY AS POSSIBLE! BUYER BEWARE! I would do business with any company but this one. The service doesn't work most of the time, and if you cancel even one day into the next billing cycle, they charge you for the entire month, even though unused. Look at all the horrible reviews that consistently show up hear and never get better. This many people can't be wrong. read more

This company is a perfect example of why people are fleeing from cable TV . The only business they can hold on to is the one you HAVE to have , internet service. Try calling them ? Be prepared for at least a 30 minute wait on hold listening to them tell you how much the want you business . Yet you cant cancel their service online you have to talk to their "service " employees that you cant get through to . The are an embarrassment of a company. read more

I know they used to be Time Warner and I told myself I would never use Time Warner again. However, I recently moved and had to use them because I had no other choice. I will say that I was more impressed with them now. The service was good and billing was easy. There's an App you can go thru as well which is easy to use and to navigate. The store is impressive as well. I remember that you used to want to avoid going to the actual store but this time around was fine. The store is huge with plenty of space in the waiting area. You sign in at the desk and you wait your turn. It wasn't too busy when I was there but still the wait was nothing and everything was smooth and easy. read more

Spectrum - Television Service Providers Near Me - Elmhurst, New York

I feel bad that this location doesn't get good ratings because I've ALWAYS had good service here. I came in again today to work on a billing issue and I actually had the same tech who helped me on my last visit, Sabbir, who is SUPER good at his job, super friendly and helpful! As someone in the service industry, I truly appreciate good customer service and Sabbir embodies this. Promote this man! Also, I've dealt with Verizon customer service and had a TERRIBLE experience in the past, so dealing with Spectrum customer service is truly a breath of fresh air. read more

Spectrum - Lower level queens center mall - Television Service Providers Near Me - Elmhurst, New York

The Rego Park location is by far the worst customer service. Wow. Walked in and needed assistance with my service since I've been a customer over 25 plus years. Right away I sensed the sales reps at this location were unmotivated and not friendly at all. No one took the extra step to assist and seemed miserable to even be working there. As I inquired about my contract and services - the sales rep expressed no interest to even want to go through my plan or help me tailor it down to my needs. The manager, Carlos was even more pathetic as he just sat on a stool the whole time looking down on his phone and barely looked up when I requested assistance. The company moral at this location is sad and I literally felt sorry for those who have to endure such a toxic non motivated environment. I walked out of Spectrum in Rego Park in disbelief - I will now literally want to drive the extra 20 minutes to either the Bay Terrace location or Atlas location for a much friendlier and more professional experience. I'm sure I will get the professional and friendlier assistance I deserve when spending $200 a month on my bill. read more

Stay away ppl there rip u off and keep giving bad service a person named Carlos gave us the damaged canii okra box Worst customer service ever read more

I can't say I miss Time Warner, but I'm still not sure I like Spectrum. This isn't a review of the service, but of the service center here at Queens Center Mall. They have their moments where it operates just like TW, but there is some potential for awesomeness. Right now, it's still somewhat of a lackluster experience. The good: * Gone are the days of worn furniture, terrible ventilation, and the general DMV like feel. They've done a heck of a job renovating the joint. It's now clean, comfortable, and very modern. * This location closes at 9:30pm. Most other Spectrum offices close at 7:00pm. * The lines are non-existent an hour before closing. This is an ideal time to be here. The bad: * Service is very spotty. This could really be for any store in the mall, but seeing as this is NYC, you'll get some real bottom of the barrel types and some super efficient, excellent types. Unfortunately, the latter is very difficult to locate. * Format is no good as well. If you wanted to pay for something but ask about new services or talk about current ones, you may need to line up somewhere else. * For most of the day, this place is swamped. This means more waiting around and it's only decent if one can rock one of those comfy chairs. * Slow. They have various people working different stations to ensure an efficient process, but it all boils down to how well those people can do it. Not sure how to make of it. * Parking is mall parking. That's no bueno. read more

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Terrible customer service! 45 people on queue but they choose to have only 4 terminals open and have an additional 2 people at the entrance checking in customers. Terrible management of resources. After finally making it to your turn there is no effort on their part and just an eagerness to rush you out the door. You'd think with that level of hurry they wouldn't have a line to begin with. But I guess that gets negated when they spend more than 5 minutes in between customers gossiping with one another. Spectrum as a whole is a disappointment. And it comes as no surprise that their customer service is equally as disappointing. read more

Not a particular location but having spectrum for my internet/TV/phone which cost over 140/month - outages happen and especially when the kids are at home needing the internet to do their homework since they have been remote learning and since my wife and I have been working remotely we need a reliable connection - best guess according to their rep is 4 hours of no internet. read more

My family and I have been using time warner which is now Spectrum for over 10 years (no other option for Sunnyside & Woodside people). I came to this establishment earlier and was accommodated by a spanish lady who have been very patient in explaining to us about the new pricing plus the new modem, cable box and router. After successful exchange of old to new supplies, the technical support was very helpful in activating our internet. I had no issues, and would recommend them. I forgot the name of the Spanish lady at spectrum and the receipt only says XD. Thank you for helping us read more

TWC / Spectrum is THE WORST to deal with whenever there is a problem. No matter how many people in the neighborhood are down, they say there is no outage. No matter how many people in the neighborhood are throttled so bad they can't even use the internet other than to connect, TWC/Spectrum will say - there is no problem. First they will try to upsell you. They try to get you to buy a higher priced plan. I can't help but think the outage / brownout was done - on purpose - designed to force customers into a higher priced tier. This is their script. If you don't want the higher priced tier, they will blame your equipment. If you have your own modem or router, they will blame it on that and tell you to contact the manufacturers of your modem and router to get technical assistance. They hate it when customers have their own equipment. TWC/Spectrum would rather have you rent theirs. They NEVER own their technical problems. If they did, they'd owe you a refund for the outage. Very dishonest company. read more

Spectrum service is awful. They use to renew your introduction rate, now the reps just tell you to cancel. They think consumers cannot do anything about this well I can. What they forget is consumers own the corporations & as consumers cancel and switch service there earnings will drop and stock price will go down & excutives will beg us to come back. Sign up with spectrum if your someone who loves overpaying for services, enjoys bad quality, and generally likes to take it by this monopoly of a corporation. read more

Worst customer service experience I've ever dealt with. They lied about the offer and the technician could not even come in to start the service because the offer didn't exist. I still have no cable/internet/phone and the poor technician waited for 2 hours for a spectrum representative to call and give the instructions and no one from the company was able to help. Still no service after 8 hours of back time back calls, a technician waiting on instructions and me paying for absolutely nothing but I'm bound to a contract with them. Never been more disappointed read more

The worst customer service in america. I asked the manager to make a complaint and he told me he would put it in the notes on my account instead of correcting the action and making things right! I never seen this in my life . I would never recommend this to any of my friends or family .. you just lost 4 valuable customers to fios read more

Be careful when ordering from Spectrum. We just waited a month to get them here. The first time they canceled. So we told them to forget it. Then the salesman came back and we gave them a second chance. Well, first he tech was over an hour late, then he tells us that he can't hook up a box in the basement because it all has to be in one apartment. Funny, Verizon didn't have a problem. And the salesman knew what the deal was, so how come when the work order went in red flags didn't go up then? It's not a separate apt. It's a recreation room. What a complete waste of a Saturday. Two actually! I'd be very cautious if you plan on giving them any business. As for us, we're staying with Verizon for now. read more

My experience has been horrible. The person who sold me the package miss led me. She told me that there would be no wires outside ( I have a landlord who would not like that). She also said that one tv would be hooked up with apple. When the technician arrived, he told me that "technicians" do not carry the apple. He put a box in instead and had to put wires outside. He by the way was fabulous!!! The next day they scheduled an appointment without my knowledge, I tried canceling it... Customer service of no help at all. I had to send the poor technician away when he showed up. read more

If you have a different provider than do it! They are incompetent and are not worth the headache you will have!! Keep all your receipts because they will lie straight to your face. read more

Terrible. They told me that I would be charged when the service begins but the truth is that they send an email advising that you will be billed the earlier of 5 days from equipment delivery or when you call and they will not adjust. Never mind that there was no cable to the building to connect to and I did not have service. I had to pay for nothing. Worst customer service ever. No show by installers multiple times. read more

Worst internet provider. They raised my bill without any notification and also worst service. Never again

Poor customer service. Your reps are unprofessional and act like giving you a discount or promotion comes out their personal paycheck. Rude.

Quick Update! I simply went into Spectrum last time to exchange my modem for a new one. Suddenly, few days later, I'm checking my account and my statement numbers skyrocketed! Stupid prick closed my account and reopened it without my consent and authorization. My rates and payment cycles changed and their best explanation over the phone is that they can't do anything about it even though it is clearly their F'N fault. I hated Time Warner and I really hate Spectrum now. The morons here are so incompetent. They treat existing customers like shit. Zero customer appreciation, all they wanna do is screw you over so they can hit their numbers. It's a game to them. Who opens the most new account wins a prize at the end of the quarter. If there is an alternative, please opt for Food, RCN, or whatever. Spectrum is a disaster. I thought maybe they changed since their Time Warner days but no... They continue to he unreliable and costly at your expense. read more

This place should be called the DMV honestly. So time Warner has always been a RIP off but this place is really a big RIP off. I signed up for basic internet service years ago and they forced me to get a triple play package that I did not want nor needed. The package was so expensive that the bill fell to collections where they keep harassing me every day and time. I returned all the equipment to this location and they literally had a 2 hour line to just drop off some stuff. I will never get spectrum every again they're nothing but thieves they forced me to get packages I never wanted as i only needed internet and they will not listen to reason. read more

I'll start by saying that I hate Spectrum as a business. They're overly expensive and unwilling to negotiate prices down for loyal customers who pay on time and in full. Why has my bill increased $60? I'm not getting any additional or enhanced service. Spectrum is a crooked company and I hope they continue to lose customers. With that said, I had a positive experience at this store. I got there a little after 11am on a Sunday to return equipment. I was greeted at the door, instructed to enter my name at the kiosk, and to have a seat until my turn came up. There are a ton of employees working here, I only waited for about two minutes before my name was called. There were six people ahead of me, so that was relatively quick. The customer service rep was friendly and I was out of the store in under five minutes total. I don't understand all the negative reviews and comments. From what I saw, this store is fully staffed and the employees are trying to help customers as quickly as possible. read more

Sales person lied to me just to match my current billing. I believed and had them rip off my current provider turns out it was all a lie. Spent 5 hours on the call - one of the sups was super rude clearly said "we are not responsible for what field people say" so spectrum is not responsible for spectrum? I now have to find a way to get my old service back without paying for reconnection..... read more

This place has the worst customer service ever! This incompetent employee (Operator #188) was having PMS or the time of the month when she was behaving rudely and abhorrent to us two. When we were asking questions in a polite and diplomatic manner about the cable box/DVR and the troubleshooting with it, she immediately snapped at us and answered us in a disgusting, disgruntled and angry tone as she explained the things to us. Charter Spectrum, please do us customers a favor and please stop hiring incompetent employees like these if you to run your business smoothly and efficiently. It will be gladly appreciated. read more

Listen, if you are thinking of getting Spectrum, think twice. Please do not make the mistake. The TV channels randomly go out, on demand doesn't work past 8pm and wifi goes out. Channels go out because of heavy volume. That's right too many people are watching the same channel. Can you believe that. This does not happen with Fios, or any other provider. Unacceptable! They change their name and think they improved? I think they got worse! Shame on you Spectrum. Forget about calling them! You have to wait at least 30 minutes before someone gets on the phone. I don't understand how they have business. Fios can cost 2x more than Spectrum and still have more customers. Do you know why? It's simple, their tv and wifi work fine without a problem and people know this. read more

What a lousy place. 30 minutes to drop off cable boxes. Understaffed. A very broken company.

What rubbish service. Channels paid for and never received. On demand? Nope. Premium channels? When they feel like it. Information on programs? Don't count on it. Simply returning the cable boxes is simply giving yourself a new set of problems. I'm done. read more

i went in on a saturday afternoon to pick up a router, signed it, sat down, and picked up my router within 10 minutes, the employees were very helpful and knowledgeable. this place isn't as bad as it used to be. EDIT: turns out the guy gave me a broken router. f this place. read more

My short experience with Time Warner Cable has been horrible. I was scheduled an appointment with a technician between the time 8-9am. Around 8:45, as nobody have shown up, I call their number to make sure they're still coming & I am told to just wait and they will be there shortly. Around 11am, there were still nobody but when I went outside, I found a note from a technician saying "sorry, we missed you....." Nobody rung my bell or called my phone. I suppose I was to stand outside waiting for their arrival. As I call them again to figure out what's going on, the man on the phone asks me if I'm lying. That's when I politely end the conversation because that was totally absurd & unacceptable for me to be treated that way as a NEW customer. I call them for a 3rd time that day, tell another TWC employee about the situation. He apologizes for his colleague rudeness and asks to schedule me for another appointment. I asks if 6pm was available and he scheduled it for that time the next day. The next day, around 6:15pm, I decide to call to confirm my appointment because of what happened. That's when the lady on the other line tells me that it's showing up that my appointment was for 8am that day and that I missed it. Furious, I go straight back to the TWC store to return my modem and cancel the account. The best part is that now I have to wait 4-6 weeks to be refunded. read more

Nov'2015: if you have not been to this office in a year - it has changed dramatically. the layout was renovated with more customer service reps and a better waitlist system. besides the usual equipment returns (don't lost that receipt) reps can now cancel services without dealing with the retention hard sell, and can handle bulk rate coop customers. they may not be able to match all online offers or beta test offers, but it does not hurt to ask. read more

By and large, my wife and I are satisfied with all three services we are getting from TW, but what we are not happy about is that new subscribers are getting the three services plus the major premium stations for less than half of what we are paying. We have been subscribers for 15 years, and feel that we should also be given a considerable discount. Other companies are also offering these discounts, but why should it be necessary to switch after so long. This is a no-brainier. read more

My dad and I come here in an annual basis whenever our internet fees change. Before your would get a ticket with a number. Now, you enter your name and waiter for a customer service team member call you. read more

I really think the must be getting kick back from psychiatrists. After 4 visits I have no internet and phone service. I can not believe the awful customer no service. I had three visits this week and things seem to be getting worse. SOS read more

A more pleasant experience than expected. They opened up the floor plan, added a person to the front to sign you in, and have a board showing your position on the queue. Plenty of seating while waiting, and plenty of reps working at the same time. read more

We had to wait a while as the lines can get quite long but u had company so it went by quicker than we have imagined. The sales rep that assisted us ( Asian guy..sorry forgot the name) he was very helpful and knowledgeable about technology and even suggested a router that might get us an even quicker connection. If we have any problems we will deff ask for him again! read more

Worse customer service over the phone and in-person. I was stuck with spectrum because my building had no other option. Once Verizon was an option, i switched. I tried to cancel spectrum over the phone and the rep kept trying to convince me otherwise. I tried to communicate very nicely and it got to the point the rep was useless. I had to come to their office and there is a ridiculous wait! read more