Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

One star off because TWC sucks lol…read more But this store is pretty awesome with comfy seats and state of the art technology makes you feel right at home while you wait. They have chargers for your phone! So you can charge your phone while you wait Came on a Tuesday evening at 7pm to return my equipment since I cancelled the service. Only 1 person was ahead of me i was greeted promptly and signed in by I'm guessing the greeter. I was in and out of there in 10 mins!

Mario . Very useless guy didn't even try to help us at all. I was really disappointed in him !!…read more100% on the other hand Daniel was very nice and helpful and went above and beyond . Mario need some customer service training .

Such an amazing experience. The staff were knowledgeable and helpful. Coming from Verizon,…read moreSpectrum's customer service is on another level. I don't need to go on an outdated laggy app or stay on a help line and wait for hours like I did at Verizon. Everyone at spectrum is quick to address questions and solve problems. I had an issue with setting up my router and they sent someone over free of charge the next morning to install it for me. My wifi has not lagged once since I switched over from Verizon Fios. Highly recommend! Went in store at this location to start the process on the new wifi last month and the staff was super helpful and friendly and went above and beyond :)

This is probably the worst internet service company I've had to deal with. I live in New York City…read morefyi. For starters, my bill began at around $60 per month, and over time it increased to about $130. Throughout that time, there was very little communication about available upgrades or options that could have benefited me. Instead, it felt like the priority was simply collecting more money rather than making sure customers understood what they were paying for. I spent nearly 20 minutes on the phone with a representative in Texas trying to discontinue my service. What should have been a straightforward request turned into an unnecessary back-and-forth. I explained that my decision wasn't based on one issue alone. It was the combination of poor customer service, unreliable internet, and outdated equipment that requires cords running throughout the house. I also explained that no one had informed me about newer equipment or upgrade options. I genuinely tried to provide constructive feedback that the company could use to improve the customer experience. Instead of listening, the representative continued arguing with me about my decision to cancel. It felt as though the goal wasn't to understand my concerns but to convince me to stay, regardless of what I was saying. That experience alone reinforced my decision to leave. What stood out most was that after nearly 20 minutes of arguing, the representative finally told me my service had already been discontinued. That should have been communicated immediately, not at the end of a prolonged conversation. It only reinforced the point I had been making throughout the call: there was a lack of transparency. Transparency matters. Clear communication matters. Respecting your customers' time and money matters. Another thing I found disappointing was hearing negative comments about a competitor during the conversation. I don't believe criticizing another company is a reflection of integrity or strong business values. I would much rather see a company focus on improving its own service than trying to discredit someone else's. Instead of being proactive and addressing issues before they became problems, Spectrum waited until I was ready to leave before offering solutions. By then, it was too late. Integrity, transparency, and genuine customer service are far more valuable to me than last-minute retention efforts. For those reasons, I will no longer be using Spectrum. I don't believe the company has been transparent with me, and I left the interaction feeling that protecting the company was a higher priority than serving the customer.

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Excellent customer service. very professional. The hp laptop that I entrusted with my repair was…read moreresolved.

Just spent fifteen minutes on the phone with Adam, describing a problem in my trusted 2011 MacBook…read morePro. He talked me through a bunch of possible causes, gave me great advice, was enthusiastic and absolutely pleasant. He recommended I get a new battery for it, then take it from there. Didn't try to sell me on anything or even bring it in, just gave advice from his own experience and deep knowledge as a die-hard Mac head. Highly, highly recommend Polar Tech based on how I was helped.

Spectrum at the Queen's Mall is very convenient when I'm hanging out with my daughter. They have…read morefree WiFi and charging stations. If I need a new remote control for my TV I can get one while I'm here. I'm not happy about my huge internet and cable TV bills. I have had the service since it was Time Warner and it's hard to let go. I'm finally tired of watching the same shows over and over so I am exploring more channels. Plus the addition of Disney Plus has been great. I watched Summer of Soul and this week Hamilton. As for the internet I've never had outages and I certainly have enough speed for what I do. I'm giving this location and my current feeling about Spectrum 4 Stars. I'm sure I will probably be disenchanted when my year of internet and cable discounts $20 a month each ends!!

The most toxic, unfriendly and unprofessional establishment I've ever been in. Everyone looked…read moremiserable, unmotivated and depressed. What happened to this place? Wow. Even the Manager was pathetic and showed zero leadership and demonstrated poor moral. I felt very very very sorry for all the staff when I left the store thinking how it must feel to spend your entire day in such an environment. the staff even treated one another unfriendly and unwelcoming to be there. Shame on Spectrum for displaying poor judgement in their hiring process. They need a reorganization asap! Service was mediocre at best and no one really cares to really service their customers with the best available options and pricing. They were all too lazy to want to take the extra step

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

This place has really improved since the last time I visited. Even before, they were always…read morereliable and knowledgeable, but now everything feels even better. The space is incredibly organized and clean, with clear labeling that makes it easy to find what you need without asking questions. Their service is outstanding, and I especially appreciate that they can print directly from emails you send them--it's such a convenient touch.

I brought in a simple landscape document and they still managed to bind it on the completely wrong…read moreside. The man working there was rude, uninterested, and acted like fixing his own mistake was too much to ask. And for work this shitty, they still overcharge like crazy When I said I wouldn't be coming back, he just said "okay" like losing a customer meant nothing. The audacity of calling this place "Five Star Printing" is honestly laughable. This was one of the most careless and unprofessional experiences I've ever had. I wouldn't recommend it to anyone. Do yourself a favor and DO NOT EVER GO HERE

I cancelled Optimum in December 2025 after repeated price increases despite a "lifetime rate…read moreguarantee." I was told my service was cancelled and returned all equipment. They continued billing me anyway. Multiple calls resulted in endless retention attempts, blocked transfers to the cancellation department, and demands that I pay disputed charges before cancellation--despite already cancelling. Extremely frustrating and unethical process. Consumers should be cautious.

Optimum is a terrible internet service provider but the staff in the store was nice. They were…read morehelpful. But the company itself will overcharge you for years.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.