Came in here with my Dad, because the current promo today let's me trade in my old S10+ and S20,…read moreeach for $800 value when traded on the Magenta phone plan. And Kevin was so patient and thorough while helping us through 3 phone trade ins. Their system was down, and we hung out here for more than expected but it's nice and peaceful in this store. And not crowded at all, so we were standing... had a table and chairs to relax while waiting.

If I could give zero stars I would. Nobody would help me. I walked in to ask a question about…read moreupgrading and the sales people were uninterested in talking to me. They literally walked away and refused to make eye contact.

No need to go anywhere else. If you need a phone or iPad fixed Hyra is the place! I've gotten…read moredozens of iPhones fixed over the years and Hyra is amongst the best and most cost effective. I received quotes from multiple places in Queens and in Manhattan. I live in Manhattan so coming to queens was a bit of a trek but worth it. Fixed the screen on both my wife and my iPhone X's. Cost was $120 each for OLED not the cheap LCD. Time was about 30 min total for both phones. Great quality screen you won't notice the difference. At multiple places in the city I was quoted $120 for the LCD screen and $180 for the OLED. And I received a free screen protector. Guy was super nice and informative.

My iPad screen looks brand new was cracked reasonable price.Go with someone parking is bad but…read moreservice was great will definitely use again

I bought a pair of earphones from here. They didn't work so I returned them. The owner not only…read moregave me a refund, he gave me a sweet cool new pair of earphones FREE. I mean when do you get a free pair of earphones after a refund?! What a store, great job, hope to see them franchise.

Customer service is very good. Very friendly staff. They have a wide variety of products at good…read moreprices.

Store was actually helpful, but I gotta say Fios customer service is absolutely abysmal…read more Phone system constantly forces you into an automated option and hangs up on you if you don't select the exact right options. Chat tells you signing up for internet will only take 5 minutes but takes 1.5 hours and then doesn't follow through on promised discounts and overcharges by $25 a month. And then they say they can't help me because it's already been processed. So I go into the store just so I can actually have someone competent hopefully competent to speak with and luckily they had Damien who I think is the manager. Dude was very attentive and courteous to customers even though there were like 8 people he was trying to manage with a team of 3 at once. Only taking 1 star away because I had to come into the store to begin with because of Fios customer service's complete incompetence. I can't justify giving the company 5 stars for any reason.

I'll have a Verizon burger. Would you like Frieson your Verizon?…read more They helped me out with a phone issue when I was in Forest Hills in Queens, and were a lot friendlier than the Verizon stores I visited in both Manhattan and Long Island, so I appreciate that - but at the prices in here are pretty expensive and my plan is driving me insane.

Worst customer service ever I asked for number sharing…read morequestion.Instead of explaining,he asked me to call customer service and said that we are busy right now because of iPhone launching season. What a customer service Verizon!

After my first month whit Verizon my nightmare was just beginning, my first bill came for more than…read more$ 600 when it was budgeted according to the seller (George who pretends to be the manager) at almost half of this amount. ADMINISTRATIVE CHARGES CHARGED AND TAXES ARE NOT INCLUDED, and sellers knowing this, do not communicate it to the customer. Telephone customer service is bad, when the representatives do not know how to answer a question they hang up, not counting that the waiting hours are insane. Do not trust these vendors are able to hide important information in order to bring customers to the company. NO RECOMIENDO ESTA OFICINA LOS VENDEDORES MIENTEN DESCARADAMENTE Y LAS FACTURAS SON MÁS ELEVADAS DE LO QUE ELLOS DICEN.

Be Careful With This Place!…read more I brought my computer in because it wasn't turning on, and at first the owner seemed helpful. He told me it was a "simple power issue" and said it would cost around $50 to fix. A few hours later, he called me back and suddenly claimed there were multiple problems--now the motherboard "looked suspicious," and he said he might need to order special parts. I asked for proof or photos, but he just talked in circles, using a bunch of technical words to confuse me. It felt like he was making up issues just to raise the price. He said, "I already opened it up, so I have to charge you either way," and then mentioned a new fee--conveniently just under $100. I ended up paying more than double what he originally quoted, and my computer still wasn't fully working when I picked it up. It honestly felt like a scam. I saw another customer arguing with him while I was there, saying something similar. Avoid this place if you don't want to be tricked into paying for "repairs" you didn't ask for. This place is not professional!!!

Very good! He made my iPad fixed like brand new and I was happy he does really good repairs, I…read moreprefer you go to him. 5 stars!

I been with t-mobile for long first account open here ,I been coming here for help or buy phone for…read moremy kids best place name franci was bery helpful thank you for you help I really recommend place like home feel welcome .

Employee named Kelly was very knowledgeable and provided excellent customer service. Also helped…read morethat she is bilingual.