They got me right in when I had a scary eye problem. Their high-tech equipment made the diagnosis…read morequick and efficient.

Fast, courteous service; accurate prescriptions. Pleasant people and conveniently located.read more

I contacted the office Tuesday to schedule an appointment for Thursday. The lady who answered the…read morephone did not know which provider covered my Metlife Insurance Policy. I had the numbers on the card available, but instead of working the issue and contacting my insurance - she submitted under a random electronic drop down for a different type of Metlife insurance and I was later contacted via text with a message stating Spectrum Vision needed additional insurance information. I called the Spectrum Vision office and was given voicemail. On the voicemail - I left my insurance numbers and the phone number for Metlife. A phone number the office workers could have used to call Metlife and verify this office was covered (as it is listed in the online provider directory). Instead of doing her job, she cancelled my appointment when I was unable to pickup the phone Wednesday. I was working constantly and unable to pick up the phone - so she should have done her job instead of cancelling my appointment. Is it that hard to call a phone number for an insurance provider? Now that I am no longer working today, I am happy to provide this feedback. See attached screenshot for my Vision Provider directory.

I had an appointment scheduled and the morning of the appointment, they messaged saying my…read moreinsurance wasn't valid. I called and let them know if was valid because I just utilized it. The gentleman on the phone was rude and put no effort into helping me. He just kept saying "yea, it's not coming up". He was rude, lazy and lacked customer service. Take your business elsewhere.

I went to this store after an appointment that I had ordered glass and a contact training for my…read morechild. I received a text message stating my ordered items were in. However, upon arrival I wasn't notified that once the trial contact for my child arrived that I would need to make an additional appointment for training not only that but when the contacts did arrive no one at the Denton Tx University location bothered to call and set up an appointment for the training therefore I had to set the appointment up well after the contacts arrived. From there the asst manager Trey set the appointment for June 25th. I arrived at the store only to find out that although we "set an appointment" the technicians couldn't find it within the appointment book. Thus far the 2nd miscommunication amongst the staff. Trey tells the technician he set the appointment so we could be seen. My child went through the training but wasn't able to take out one of his contacts so Trey stated that the dr Ronald Barnabei would have to take the contact out. Ronald Barnabei is a nasty individual to use gloves that he touched his equipment, the office doors and who knows what else then proceeds to put his dirty gloves in my child's eye and throw away the contact. The technician stated that my child would need to contact to practice taking them in and out and reschedule another class, which is totally fine but for Ronald Barnabei to touch his equipment with the same gloves then put them in someone's eye is unsanitary, unacceptable and unprofessional. Along with him throwing out the contact that the technician said to use and when questioned his response was we'll order more as nonchalant and as dismissive as can be. When confronted about using gloves that had been contaminated Ronald and Trey had nothing to say. When I addressed this issue with Trey telling him there has been too many miscommunications between staff members he tried to twist the narrative to save face. I spent well over 600 dollars at Americas Best 2 weeks ago and paid for trial contacts only for them to hold onto them. If that's the case where's my refund? Also, Trey telling me that I would have to get another eye exam for a contact prescription, that's not needed if I already paid for the appointment and prescription. Trey then said that my child's needs to practice touching his eye (pupil) without contacts and he would be able to be better at using contacts. Per the Americas Best Website the trial contacts were suppose to be sent home for a week and then a follow up appointment should occur. I've used contacts since my early teens and have NEVER been told to just touch my eyeballs when practicing to wear contacts. In order to learn one must be able to have the product to practice with. Aside from Trey and Ronald negative customer service experience the technician was friendly and patient. I tried to give this location a chance but I can still seen why he didn't come back after several years. This is unacceptable, Trey and Ronald need customer service training and need to communicate with their employees so miscommunications don't occur. I wouldn't have ordered my glasses and contacts for myself nor ordered glasses and paid $119 for CL Exam and trial contacts for my child if I knew this would happen and be such a hassle. I either need a refund of the exam or my child's contacts prescription and the trial contacts. Do not go to this Denton Tx location avoid Ronald Barnabei and Trey if possible. It's a reason Ronald's private office/business closed in Fort Worth as he's EXTREMELY UNPROFESSIONAL along with Trey making up policies without fact checking.

Good service, didn't try to upsell, helped me pick out frames, didn't have to wait too long. Would…read morerecommend. Chao, Giovanni, Jackie, and Landon were especially helpful

The blonde front desk girl has a attitude problem is very argumentative and non helpful. I know my…read morevision insurance and benefits but obviously she does not I'm aware they don't take my medical but I have additional primary eye care benefits that she told me I don't have funny cause I literally verified that with them a couple months ago for my husband and again with my vision insurance earlier in the week. So yeah we won't ever go here due to the snarky blonde front desk girl that's probably driving business away due to her incompetence

I was able to make my first appointment online on a Sunday evening for that following Monday…read moremorning. They are very thorough and had me in and out in no time. The optical experience was also great since I'm new to glasses. She asked a few questions and pointed me in the right direction as far as frame options. They called and texted when my glasses were ready, and picking them up was smooth. I'm thankful for their friendly staff and a great experience. They are for sure my new eye care spot!

Each time I went into the place there was a completely different staff…read more The result is that they don't always know what to do. So I ordered replacement glasses because my 12-year-old sat on them. They said it was 14 business days and 3 weeks later I went back and the new staff told me that it never was sent. So I had to order again and wait another 3 weeks. Next time, I will pick an optometrist who has their own business. Even if the staff turns over, the doctor is usually on top of it. And they will always honor their promises. It's the difference between having a corporate eye place and a business owner who cares.

My experiences have been great. I lost a pair of glasses I got from Stanton in Denton. Luckily I…read morepurchased the warranty and the replacement was easy and quick. All of the associates were friendly, professional and fun. The glasses are great with the addition of progressive lenses, I can read!!! Both Ryan and Jaene were great. thank you so much to all.

I've been a patient of Dr. Trusty for about 20 years, and I would never go anywhere else or trust…read moreanother with my eye health. He is one of the most personable and kindest humans I have ever had the pleasure of knowing, and I admire how he takes the time to do a "life check" and make sure I'm doing well each time I'm there. He cares immensely about his patients and everyone on staff is so friendly and sweet. Even though I now live in California, I always return to see Dr. Trusty for my annual appointment! Side note: The murals of Denton in each waiting room are awesome, and the overall ambiance is comfortable and cozy.

I've been coming here for years. Dr. Middleton is very personable and knowledgeable. I went in for…read morecontacts (which is my first time having them) and he was able to answer all my questions. The staff was very patient with me when trying to teach me how to properly insert my contacts. Devante was very helpful in explaining my insurance and pricing.