I received a recall notice for an air bag in my Silvarodo pick up…read more I called Farnsworth and made an appointment. I showed up for the appointment on time this morning and was told that they did not have the replacement air bag. The truck gets very poor gas mileage and at today's price I paid almost $20 round trip to Farnsworth for nothing and will have to make the trip again. Would seem like they would have known they didn't have the material when I made the appointment or could have at least called me to reschedule.

I used them back in 2017 with my old equinox. I called them as my truck wouldn't start. They picked…read moreit up and when I received the call what was wrong told me that i needed transmission. 4,500 later I find out I didn't need to replace it it was some plug thing. So I ate that like a champ. So a few days ago I decided to have my new equinox wheel bearing done as I knew what was wrong... Well they come to room and tell me that o needed brakes and rotors. ( I haven't had issue with brakes at all not a noise and grind) I tell them ill wait. I also had inspection a week ago. My brakes had 30% life left I leave dealer ship notice my tires are covered in black brake dust. Also just washed it across street before i went. (Proof) and 5 miles done road my brakes are grinding like Metel to Metel. Whoever drove my car after service check stood on my shit . they had too. So today I go change brakes they didn't put my set bolt back in I'm done with them. Great costumer service at desks but screw the garage

Update: It's easy to garner a good review, when things go smoothly, but when there is an issue,…read morethat is where the best distinguish themselves! Superior service, after the sale! When we got our new car home, we found an issue. Not only did the service department immediately remedy our problem, our sales representative, Michael, was attentive and maintained constant communication. This is a truly reputable car dealership and we highly recommend them! What a great experience! Buying a used car can be scary and stressful, but Michael and the team at Geneva Foreign & Sports are the solution! Michael took the time to find out what we needed and made good recommendations. We are delighted with our new car and got a great deal! We are super picky car buyers and will definitely be coming back to Geneva!

I've waited on reviewing as I wanted to be more generous in my review as it wasn't a bad experience…read morebut it also wasn't a great experience. My cousin had purchased cars from here in the past and had seemed happy. We were in the market for our son's first car and after reviewing online the inventory, we agreed to check out cars here. The selection is vast and Michael was easy to work with. Here is my summary of experience and maybe I just have high expectations when it comes to purchasing vehicles. Will we buy cars from here in the future? Perhaps. If so, I'll set my expectations a bit lower than I had for this trip. Pros: Michael's staff are super friendly. They were great to all 3 of us when there. Cute dog in the lobby Reasonable prices - on the high end compared to local listings of similar vehicles. Vast inventory Easy test drive process - was able to drive several and narrow it down. Warranty sale was a smooth process or would have gone 3rd party Sales process/closing was smooth Cons: I expected the car to be cleaned after purchasing. Instead there is gross hair all over and there was this goo on the trunk mat that my husband had to wash out with a hose. Half a tank of gas at pick up. I get margins are tight but I have car buying experience and have NEVER picked up a car with less than a full tank at delivery. Had to wait 15 minutes beyond our appointment time because Michael didn't have the paperwork ready. I'd normally be patient but I was going back and forth with him the prior Thursday on a busy day for me as he said he was getting everything ready to go to Saturday that day. Constant text and emails for a 5 star (Google) review. One thing to ask but please deliver a 5 Star Experience if you're pushing for those 5 stars.

Great place communication was spot on nothing like Mercedes-Benz of Buffalo. If I could give it 10…read morestars, I would impeccable service.

Went there with my parents visiting out of town and Ebra was very helpful and knowledgeable of all…read morethe cars. I am planning to purchase a car from the dealership in the new year because of his customer service. Highly recommend

Thanks to the great mechanics at Uptown Automotive. Oil Change, new sneakers, new wipers and…read morefilters. Job well done

My 2009 Subaru had a Speed Sensor issue, the emergency brake would not work correctly and their was…read morea metallic clunking noise coming from the front of the car which I had 5 other repair shops try to fix it which included two Subaru Dealership shops that want to switch parts out with no real analysis. The guy are good not only did they fix everything but for less then what he estimate was. I will be going back to this place for anything else the car needs. Great service and hard working people. Highly recommend them

T & J service repair is a very reputable and family run establishment. I've had my truck ,…read moremotorcycles and boats serviced at many other shops throughout the years , many good shops, and this one is definitely one of the great shops to take your machines to. Nathan and his crew helped me when I was stranded on the side of the road, Brad a service tech there pulled up beside me and offered me a hand to their shop, as i was stranded on the side of County 7 . From there the family took care of me while I was also not familiar with the area, it was Friday evening before Labor day weekend and they took my Truck , which just decided to stop driving and assure me they would take good care of it for me over labor day weekend. They communicated with me throughout the entire ordeal, checked over everything, took care of the issue they caught & had it ready by that Tuesday. I said again I'm not from that area, but just from telling some friends from my area this story (Rush NY) they have decided to take their vehicles there for maintenance. Not too many shops left around like T & J service and repair. Thank you.

HIGHLY RECOMMEND -have been a customer for almost 20 yrs. T&J Auto Repair has been providing…read moreexcellent service to my family for a wide range of services from basic car inspections to brake, exhaust, and engine repairs and more even for my luxury SUV with all the electronics and special features. We have purchased a used car from them for my son's 1st car. That was a BIG TRUST factor and was glad could rely on their quality of used cars and trust in them for what can be scary for a parent and their child's 1st car and new driving experience. The family-owned business has consistently provided excellent customer service and fair prices. T&J is known for their dedication, ethics, trustworthiness, and honesty. They have helped me avoid purchasing vehicle/s that could have lead to a lot of future costly repairs but was interested in due to hype and provided advice on the longevity of other cars and resale values. The mechanics are honest, trustworthy, and complete their work on time and within the quoted price. Overall, T&J is a family-owned and run business that provides excellent and honest service along with fair prices for all their customers. I know when I question if something is going on with my car or go in for regular maintenance I am in good hands that I can trust and that won't take advantage of me. They have always done right by my family and to anyone we sent their way!

I literally can not say enough good things about West Herr Mazda!…read more We were in a really tough spot - 4 months into a lease on a car that we absolutely hated. We put everything we had toward this lease, and the vehicle was a constant source of stress. (Don't get a Nissan!) We visited just about every dealership around, but we just couldn't find "the one". The car, the deal, or the salesman! I had a friend that worked at West Herr previously, and we had heard nice things, so we decided to check them out. We started at Toyota, moved to Honda, and ended up at Mazda. All of the locations were nice, but when we met Dylan Forbes at Mazda we knew he was our guy. He was the only one who offered to help us with the dispo fee on our lease, he pulled vehicles from other locations for us to test out so we didn't have to travel, and he even let us borrow one overnight to see if it was the one. It wasn't, but we did end up finding our dream car on the Mazda lot right after that! Due to going all in on a lease we hated previously, it was a bit of a struggle getting out of the current lease and into a new one. We had negative equity to work around, a disposition fee, and limited funds. But Dylan, along with Marcus Payne and Justin Latorre (the general manager at Mazda) helped us make it happen. We spent literal hours with these gentlemen going through options, talking numbers, and trying to figure out what worked. They offered my daughter gummy bears and let her play around at an empty desk and "sell cars" while they did their thing. For the first time at a dealership I felt like they genuinely understood, cared, and truly wanted to help us. I loved how it was such a relaxed atmosphere too, not "stuffy" like you often feel when you enter a dealership. You can tell that they have a great working dynamic, and that they function as a team. We had fun with the banter while suffering through the "boring stuff". Needless to say, we were able to get rid of a lease that we felt trapped in and start new with a car we absolutely LOVE, and we could not be more thankful for the hard work they put in at West Herr Mazda to help make it happen. I will shout it from the rooftops and recommend them to everyone I know. If you are in the market, go to West Herr Mazda. It's the BEST, and you won't regret it!

A extremely concerning and unprofessional experience involving a West Here driver operating a…read morevehicle displaying West Herr dealer plates. I am unsure whether this individual is employed at the specific West Herr Mazda location, but I believe this incident warrants the dealerships attention and investigation. While traveling on the 90 near Port Byron, I was behind a vehicle displaying West Herr dealer plates. The driver repeatedly cut me off, abruptly slammed on the brakes multiple times, and intentionally drove below the speed limit while remaining in the passing lane. The behavior appeared deliberate and created an unsafe situation for myself and the other motorists around us. Because the vehicle was clearly associated with West Herr, I contacted the location supervisor to report the driver's behavior while the incident was still occurring. Unfortunately, within approximately 10 minutes of contacting the supervisor, the same driver again abruptly braked in front of me and then made an offensive hand gesture toward me.The driver subsequently moved into the right-hand lane, where he continued making the same offensive gesture toward me. His behavior throughout this encounter was aggressive, intimidating, and entirely inconsistent with the level of professionalism I would expect from someone representing the West Herr name. This was particularly disappointing given that I have purchased numerous vehicles from West Herr over the years and have always valued my experiences with the company. I would expect a company with West Herr's reputation to take this type of conduct seriously. I understand that there may be circumstances I am unaware of, and I am not looking to make assumptions about the individual or his employment status. However, I do believe that conduct involving aggressive driving, repeated brake-checking, and hostile gestures toward another motorist while operating a vehicle with West Herr dealer plates should be taken seriously. I would appreciate it if management could investigate this incident, determine whether the driver is associated with West Herr, and address the matter appropriately. My concern is not only how this individual represented the company, but also the potential safety risk his driving created for other motorists.

Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

This once great establishment gets worse and worse by the day…read more - I once had to wait until way past 8:30 pm on a Saturday to get an inspection and new tires put on. I dropped it off before noon and they said it would be ready by 6 pm. - They pray on older people that don't know any better with high up front charges to diagnose and then use every line in the book to pay out of pocket instead of use their warranty. My girlfriend's A/C stopped working and they wanted $575 to diagnose the problem. The service manager said "things like rocks can damage the condenser and that's not covered under warranty" After a free visual inspection they coincidentally stated that a rock most likely damaged the condenser but they need $575 to do a full inspection. - "o rings are a wear item and not covered by warranty" - Van Bortel Victor Service Manager - I've started doing my own oil changes now because they take so long. - Air pressure in the tires are constantly set way too high. This has happened more than once across multiple vehicles and I have an industrial calibrated pressure gauge. My only thought on this is they do this to wear the tires faster to get more money out of you. - My co worker has a Subaru WRX STI and one of the members of their service team took his car on a joy ride and red lined it so much that the reset boost gage was maxed out. - Their service department is terrible and after buying six vehicles from here, 2008 WRX, 2013 WRX, 2013 Crosstrek, 2022 WRX, 2023 Impreza and 2024 Crosstrek Wilderness and I will no longer buy from this establishment because of their horrible service department.

Always great service. My A/C was broken and now it's ice cold…read more They did my timing chain and front suspension at very good prices. My e30 is so happy now!

When, during your cross-country roadtrip in an '84 Vanagon Westphalia is interrupted, just like…read morethat-- it is always like this, with cars with people; we, ourselves, are probably too old, in our middle 60's, to have undertaken this trip at all, sans air-conditioning, with our sweet eight-year-old dog-- on Hwy 90 in Fingerlakes region of New York (so close to making it all the way across!), the sudden loss of power indicating something grave, you are thinking, like the main drive belt, & you pull over (plenty of room for a tow-truck, just in case), & toss out all the luggage in back because underneath it is the old engine & you have *two* spare drive belts & can do this repair yourself! Only you can see immediately that the belt is fine. You start the car again: no gears to shift into; we lost the clutch, you are thinking. Then the superb tow-truck driver at Farmington Towing (shout-out! sorry I forgot your name; see: "mid-60's), suggests I call CDI in Victor while he's up-loading the van & Mike, co-owner, answers the phone & says, "I don't even have anywhere to *put* your car & we're booking out three weeks from now & one of our mechanics is on vacation, but, sure, bring it by." Apologies for suspending the punchline for so long, but, after renting a car (shout out to the local Enterprise & Caleb) & thinking we'd be spending the next week exploring the Fingerlakes for the next week (we're fine with that: see "mid-60's), & spending the night in a sweet & vacant yurt (shout-out Plum Point Lodge), Mike at CDI has, overnight!, determined that the clutch cable & assembly are actually fine & that what need repairing are the CV joint & boot (so doable, especially when, as owner, you have a thing for old vw vans & have spare parts in abundance!). Mike has our van back on the road in 24 hours (backup on the lot be damned; he's committed to "getting us back on the road" to complete our cross-country road-trip)! Robert (shout-out: a mechanic who works with Mike) identifies an axel issue (that would have been big trouble further down the road) as well, so they fix that, too. All this to say that CDI Auto Repair in Victor, NY, is one of those magical, necessary stops along the road you didn't even know you needed to encounter. Now writing from Maine just a couple of days later: my grandfather was a great & honest auto mechanic; I know them when I happen upon them. (Shout-out also to Garrett at C & G Auto Repair in Hanksville, UT for his own skillful & timely work to keep us going). Yes, we highly recommend CDI-- among the best auto-repair experiences we've ever had. Skillful, humane, most excellent!