Did you know it is difficult to get an oil change for an RV? Not at Redwood General. They actually…read morechanged the oil in the parking lot. This was not like going to a fast lube place. It took time because I dropped in on a full mechanic shop. They were able to work me in. Their interactions with other customers was impressive. I felt they were honest and up front with everyone I saw. Anthony took great care of us and was a great representative of the shop. Highly recommend these guys.

"We're out to make every experience hassle free guaranteed" Today, I was and I am indignant about…read morethe service I am receiving. I deserve better. I tried to bring my car in yesterday for an oil change, but they said, at 1 PM, "booked for the rest of the day." They offered me at 8 AM this morning. I asked if there was anything later as it's a little bit early for me. Ultimately, yesterday, I scheduled a 9 AM. I showed up a few minutes early. My service rep, Dawn, explained that I needed to wait just a few minutes as she was texting another customer. Strike one. I kind of doubt that a text message couldn't have waited 2-3 minutes for me to get checked in. She looked around at an empty behind-the-counter and said somebody would be with me shortly to help. A man came out and got me started. Eventually, she came over and took over the transaction. She asked if I was going to wait or come back I asked, "How long will it take." She said it would take "a while." "How long will that will be?" Remember, I HAVE a 9 AM appointment. I have gone to Jiffy Lube in the past. Usually it takes 15 to 20 minutes, but never any more than 30. All other shops for which I have had an appointment, whether it be a dealer or another oil shop, they take an hour to an hour and a half. Her response? "Noon." That's three hours! She also explained there were a lot of cars ahead of me. I reminded her that I had a 9 AM appointment. I firmly, but not rudely, expressed the fact that that was not acceptable. I don't know if it will change anything, she simply said, "we will see what we can do." This is totally unacceptable and uncalled for. What's even the point of having an appointment then!? I can't think of any reason why I would ever come back here for the treatment I received and pointless and unprofessional process of scheduling. Had they told me upfront that it takes 2 1/2 or three hours at least I would not have come, or at least I would've brought some work along. Instead, I am wasting my time! I don't know the corporate structure, but it seems like this might be a franchise operation. In addition to writing here, I have not notified their corporate headquarters about what's going on. In the restroom, they have a professionally mounted magazine article talking about the nation's best tire store. The magazine article is dated from 2007. IF this store used to be good, they should take that magazine article down as now it's an affront to what it is today. I thought all should know how this shop is REALLY treating their customers. Don't bother trying to make an appointment. It doesn't seem to really matter.

This place was great!…read more Work up to a flat tire on my car. The place I normally go to was actually rude on the phone, so I called here. The customer service over the phone was so good dint even try to call anywhere else! They were very busy and even then they got my tire done within 90 min! Definitely a great location! Johnatan on the phone was great, Fabian at the counter was great and Nathan the mechanic was also great

Updating my review. Much better experience this time. Ordered the Tesla TPMS sensors on my own…read moreand scheduled the appt online. I arrive at the store about 10 minutes early and am able to check-in right away and hand off my key. They finished the work sooner than expected and contacted me. This was what I expected the first time. Everything seems to have been done right, so happy with the results. For this visit I would give them five stars out of five. But because my time was wasted the first time (and was completely avoidable) I am giving them a score that is the average of the two visits. I held off on providing an update as there was an issue with the TPMS sensors that took a while to resolve. But this turned out to be a Tesla thing and unrelated to any work that this store did.

Excellent service and price! I have used their service multiple times in the last 5 years.read more

How could you not want to go to a tire store with a beautiful receptionist. Great crew of…read moretechnicians. Thank you. Would not buy anywhere else, not to mention prices.

I can't say enough good things about Five Points Tire. Finding someone you trust with your vehicle…read moreis not easy, but Five Points Tire has completely earned my trust and confidence. From the moment I brought my car in, Victor (the owner) was honest, professional, and incredibly knowledgeable. He took the time to explain exactly what was going on, what needed to be fixed, and what could wait. (Which is what I really appreciate; the honesty) There was no pressure and no upselling. He was just straightforward with me. The quality of work is topnotch, and everything is always completed on time and at a good price. My car is very old and it continues to run very well, since I have started taking it to Five Points Tire. I will never go anywhere else. If you're looking for a mechanic who genuinely cares about their customers, I highly recommend 5 Points Tire.

I used Yelp Assistant to find someone to replace my wheel bearing. Victor was prompt in replying,…read morewithin minutes each time. The repair was done on time, the estimate was spot on, and customer service impeccable. I recommend Five Point (and Victor) whole-heartedly!

This location was recommended by the Tesla advisor when I tires needed replacement. It's…read moreconveniently located steps away from Tesla's Palo Alto service center. They assessed my tire condition with every visit and made recommendation based on the data. I had my tires replaced by them, and they offer free rotations and balancing so don't pay anyone else to do it. (Tesla charges $65) I also purchased the tire certificates so in case of road hazards my tires are covered for free repairs and replacements which I think is a no brainer. This location's staff is my highlight- they're so friendly, knowledgeable, helpful and efficient. Thank you Alejandro, Brain and Jesus who have helped me before, so grateful for their exceptional customer service!

Although, came as a walk-in because of a sudden flat tire in the morning, they took FOREVER for me…read moreto get back on the road. Had to fully replace 2 tires, and I had to wait 5 HOURS from 11-4 PM to get back on the road AND deal with rush hour on the way to school. Had to miss all my classes that day. Basically took up my entire day bc of a sudden flat tire.

I am a long time automotive professional. I am extremely picky about my cars and I'm overly…read moreprotective of my family and their vehicles. I'm writing this review due to a specific encounter I had with Jared and Ohana at the Millbrae location. My uncle had purchased 4 wheels and tires From them a few months ago. Shortly after that he got a nail in his tire and had it dealt with elsewhere. Somehow one of the required hub centering rings got misplaced and he started having highway vibrations. He ended up going to another shop to deal with the vibrations they charged him a small fortune to rotate , balance and align the vehicle. During all of the "work" this other shop did. They removed the other 3 centering rings and never bothered to install them. Instead they half ass centered the wheels and over torqued the crap out of all the lug nuts to compensate for their stupidity. My uncle is a very kind and patient man and after paying to "fix" his vibration and having it vibrate and shake even worse afterwards. Instead of going back to raise a fuss. He asked me to inspect the vehicle. I immediately found 4 missing center rings and one wheel destroyed by being forced on crooked due to missing centering rings. At this point I was livid. I called the "shop" that took his money , lost his rings and ruined a wheel. They asked me to hold for 23 minutes then told me. "The tech is pretty sure he installed the rings. But he's not sure they'll still be there ...." Ok that's the stupidest thing I've ever really heard. Realizing that they were a dead end. I instead called America's Tire and got Jared. Jared listened to me kind of frustratedly explain that I needed a new wheel and 4 rings. He was kind , knowledgeable and efficient. He put me on hold for like 3 minutes confirmed he had the rings and a new wheel and he facilitated my being able to pick em up on my lunch break. On my lunch break I met Ohana who was also kind , knowledgeable and professional. She helped me get my parts and skidaddle in a very efficient way. Given that the so called "shop" that caused all the mess is the Firestone across the street from them. I'll say this. America's Tire is leaps and bounds better and more human and knowledgeable than the folks across the street. They took the time to help me fix the issue and they actually cared. I've admonished my uncle to steer clear of Firestone and to only go to Americas tire as a result of these two distinctly different interactions. Jared. Ohana. Thanks for keeping it real and thanks for helping me take care of my family. Good on you !!

Dropped off the car at 10 am as a walk in for a flat tire repair. I was told the car would be…read moreready at 12:15 pm. I showed up to pick my car up and they never worked on it. The same service woman who had helped me initially looked dumbfounded and said she will tell a technician to get right on it. It took another 45 minutes to get it done. I still tipped the technician but a lot of my time was wasted. Despite being free, I'd rather pay a local tire guy $35 to get it done in 15-20 minutes. On top of that, the repaired tire was overinflated. WTH. Never again. Waste of my time.

They offer free Alignment check and had the TPMS Tire sensors checked as well. He was able to…read moreapply some discounts so I decided to get alignment done there. Friendly service and I was able to get it done right there and then and will be back to get 2 new tires for my other vehicle next time. Great value for reapplying the warranty from my previous service since I never got t

If I could give Big O Tires negative stars, I would. We purchased a set of tires in July 2025 and…read morehad constant air leaks that eventually led to a flat. We bought another set from Big O Tires on April 10, 2026, drove only a few miles home, and woke up the next morning to another flat. A different tire shop inspected the vehicle and found the tires had been installed improperly for the rims we have. Since they corrected the installation, our tires have held air perfectly for months. Throughout the entire experience, Big O Tires was rude, took no responsibility, and did nothing to remedy the situation. I would not recommend them.

Outstanding service and customer care. I recommend this…read morepeople. They fix your tire and do patches in less than 20 minutes.

I found myself in an emergency. I developed a large bubble on the sidewall of one of my tires. I…read moreoriginally stopped by a mechanic to do a patch work, but when they told me "it's dangerous to work on this tire, you need to not drive this vehicle and replace it immediately" I was in a bind. I was scared and never experienced this before. Very very unsettling, and I immediately started calling around for help. After contacting several places, including visiting Costco in foster city with no avail, I was told that many locations didn't have the tire size I needed. My vehicle has 18-inch rims...not common to carry. Finding a replacement wasn't as easy as I expected. Thankfully, this shop was extremely helpful. Not only did they have used tire I needed in stock, but they also took the time to walk me through my options and provide recommendations for future tire replacements. The front desk lady was super kind and friendly, very helpful and I appreciated her support. Very refreshing to have a memorable kind interaction. I appreciated her very much during this scary moment. What stood out most was how supportive and helpful everyone was throughout the process. They answered my questions, called me back with updates (their inventory and finding solutions), and genuinely made me feel safe and taken care of during a stressful situation. I felt they CARED. When you're dealing with something that directly impacts your safety on the road...and limited options due to it being 6pm with many local shops closing...that level of customer service means A LOT. I was able to leave with the used tire I needed and return for the future replacement they ordered for me (new, exact, and with warranty for 50k miles). Their team went above and beyond. What spoke most to me was their professionalism, kindness, and willingness to help made all the difference. Go with them. I'm incredibly grateful for their assistance. I highly recommend them to anyone looking for honest, knowledgeable, and caring service.

Easy to schedule and flexibility to accommodate changes, great communication - providing update and…read moreservice options, and high quality service.

I've used Woodside Auto for 16 years. They are professional, fair, friendly and do a great job with…read morethe repairs. One time I had a particularly difficult intermittent problem with my air conditioner. They went out of their way to get the problem to occur so they could fix it. One technician even took my car home to Livermore and got it to happen. They didn't charge me for his time and effort and were able to fix it. I will continue to use them for all my auto work.

Moe's saved the day for me last month, I had a dying battery and they were able to get all taken…read morecare of and back on the road within a 40 minutes timeframe...on a Sunday! Thank you to Ali and his team for saving the day! I'll definitely be back.

Awesome Customer service, quality of work is excellent, the…read moreprice is reasonable Replace my right rear tire