I just had the worst service ever by 2 employees inside of this AutoZone that they had me screaming…read moreand cussing at the top of my lungs at them. Michael G and some retard named Sheldon !!!!!! I walked in politely and simply asked them.." If I could bring my battery in to be tested and charged ?? They then proceeded to ask me where was the battery was it in the car under the hood??? I was like excuse me ??? One said is it in the car I said yes he then ask me Under the hood ???? What ???? Excuse me sir did u not hear what I ask ??? I'm looking at the both like they crazy ??? Then Michael says yes to my blank stare that I can bring it in. So I get the battery Michael test it says it too low to test , then looks at me and I'm looking at him , they it click I can put it on the charger ....ddduuuuhhhhhhh........ He printed my ticket and told me it would take about a hour. I said ok thank you. But b4 leaving I ask the both of them did I ask the question wrong cause I couldn't understand why they would think that the battery was under the hood of the car ??? Sheldon goes on to say some blah blah blah stuff to me that didn't make any sense and then I asked him, can't u just say that u didn't hear what I ask ?? He rolled his eyes at me and I left. Not even 20 minutes later , Sheldon calls my phone and tells me that my battery was no good and I could come pick it up ??? Whaatt ??? That fast ?? I told him that I knew that they were gonna do something like that because they ain't like that I questioned them about they ignorance . So I go get the battery, talk to a handsome nice professional black guy with a salt and pepper beard and told him the situation . I was upset but he was listening to my vent patiently and understanding. Then Shelon walk from the back when he hears me talking and stands in the area we were talking mumbling under his breath to another customer about me. I question him and he starts talking smack now the both of us are going back and forth in the store, I'm clearly upset about the whole situation from jump and her Sheldin is arguing back and forth with a 55 year old woman and cussing at that. I told him nit to worry about what I was doing with the Bice guy and take care of his customer in front of him but nnnoooo he's still talking smack at me and cussing. The worst service ever. Sheldon is a trash of a man and customer service. But to the guy that took care of me and carried the battery out to my car in the rain and apologized for Sheldon and Michael Gs buffoolery . I appreciate u and they need more of u .

Today the mercury shot up to 103 degrees, but the incredibly friendly, energetic and helpful…read moreassociate came outside of the comfortable air conditioned store, eager to help and provide fantastic customer service. The check engine light popped on in my car. Within five minutes he had given me the free diagnosis. He printed out a price and details for the part, so I could comparison shop with my mechanic. The check out process was the kind in which your purchases are itemized in the customer facing card reader. This way you know exactly what you are paying for. Maintaining a great attitude, I was rang out with a handsome, friendly smile and profoundly professional care. Yes I wrote it. It was a mercilessly hot day, but never too hot that quality, chocolate doesn't look good. Seriously, there are a few ways to save: They have a loyalty card. They have a number you can text to earn $5 off any purchase of $25 or more. They have sales and rebates. Auto Zone is clean, parking is plentiful... And service is great! In a sea of auto parts store, for every good reason they stand out.

I am strictly an Interstate Battery person. I've used them in all the vehicles I've owned and do…read morenot use any other brand. You will pay a little more. But there is no substitute for your car starting up at all times. They also have a good nationwide warranty that I utilized out of state once. I've come to this location about 2 - 3 times. Didn't know they existed, as I was driving all the way down to Woodland. Good service. Got a little pushback when I attempted to use my 10% off Yelp check-in. But after a phone call, it was cleared up, which allows for a positive review. Certainly plan to return as the need arises.

Battery discharge light came on BMW. Bought a battery from this store , didn't have it installed…read moredue to store not having proper equipment.Took battery home, had Hendrick BMW install and test, problem was a module, not the battery. Tried to return battery a few days later. Store does not allow returns. Next battery I buy will be at Walmart, Auto zone or Advance. There cheaper and they allow returns.

Service level, 2 associates working. One with an extended customer. Other couldn't look up my…read morepurchase history. Once I found what was looking for ( headlight) I waited for someone to come unlock the item I needed. Both associates went to the commercial desk to process a drivers commercial order. As I strode at the end of the aisle waiting for service. I gave them 15 min to come help. I finally left and went down the street to Advance where I was in and out in 5 min. I understand being short staffed but not having an awareness of customers waiting is not acceptable, considering the store has everything locked up and is no longer self service.

I Came here for a new battery. Tajh was so helpful in explaining my options and making sure I…read moreunderstood. She was super sweet and extremely patient bc I didn't know anything. I will definitely be coming back. The staff here are super kind, professional and knowledgeable. #HappyCustomer

All your parts needs can easily and happily be taken care of at this location. Service is both…read moreinformative and inviting with a smile. I've always been loyal to NAPA because of their stellar reputation and customer service forever it seems. This location has a bright ray of sunshine to greet you at the counter and I told her I wouldn't hold it against her that she's married to an Ohio State Buckeye! There's always room on the WOLVERINE side of life for transfers!!!

I visited the Firestone Complete Auto Care website and set a 3pm appointment for an alignment on a…read moreSunday. I arrived at exactly 3pm. Both service writers were assisting customers. When one became available (can't recall his name) he immediately asked me how he could assist me. I told him I had an appointment. He pulled up the appointment info, took me keys, and had a technician out to the vehicle within 10 minutes - awesome. I sat in the waiting room which was well lit and clean. There was a tv in the corner displaying a car restoration series. Not sure if there was WiFi or not - I don't connect to public WiFi. You can see most of the shop from the waiting area so there's no question as to whether the vehicle is in the shop and being serviced. My Silverado was on the alignment rack pretty quickly. About 4pm, Brandon, the service technician, came into the waiting area to bring me out to the vehicle and show me the before/after specs on the screen of the alignment machine. He broke down what was done and what it all meant. He said he would do a final road test and get me out of there soon. Brandon was super professional in talking with me and also I could tell that he knew his stuff! I saw him drive the truck afterwards as well to verify the repair. I got back to the waiting room and about 15 minutes later the service writer had me at the counter to close out the ticket. The price was as-predicted with no surprises. He didn't try to sell me anything I didn't need (even on an old high-mileage pickup), and was courteous throughout. He supplied me with a printout of the alignment that Brandon had gone over with me in the shop. From arrival to departure I was there 3pm-4:20pm. Overall a great experience. I would recommend this location.

Brought car for over heating. 1yr and half later I still have overheating issues. They first said…read moreradiator. Then they say water pump. Took it to another firestone, they say nothing is wrong. Car still overheats. 3rd firestone says this car has blown head gasket. Wow! This company will try and take advantage of you. Concord store has terrible management and will get rude with you on every level. You're just a number to these guys!

Battery was dying so I pulled in and asked the guy at the counter if he could help…read more He brought out a battery tester and concluded that it was dead. $150 later and I was back on the road. The only hiccup was that he brought out the wrong battery initially and I had to go back in and do an exchange.

I know everything is different during these global pandemic times but this location did not handle…read moremy problem in a professional way. I have always been a fan of O'Reilly's but I will not be going back to this location. Hopefully others who go have a better experience...

Needed to get a new battery replacement and Paul was very helpful and fast also was able to teach…read moreme and showed me the ropes!

POOR CUSTOMER SERVICE Agree with other post about not a…read morefriendly store . When I came in there was a woman working who did not even acknowledge that I came in. The male did acknowledge me entering. I bought wiper blades. During the time I was there and checking out the store had closed. As we walked to the door he said he had to lock the door. I asked if he was going to install the blades. His flat response was "we're closed." So poor.

My husband and I needed to get new cars for both our adult daughters which we felt would be a long…read moreshot. Termaine McCabe worked with his manager and finance manager Elijah to get us into 2 vehicles in the same day! I've purchase new cars before but this by far was one of the best experiences I have had. Termaine was thorough, professional and knowledgeable: They didn't try to sell us on non essentials but still educated us on what the dealership had to offer. We had a tight budget and we were able to drive away happy twofold! I would absolutely recommend this dealership to anyone!

Had a great experience buying my new K4! James Lawrence was awesome and very helpful!…read more Transparent, kind, knowledgeable and respectful! The process from end to end was great! I HATE buying vehicles and Hendrick Kia help change that perspective. Thank you for all your help! Lauren in finance was great also!

After having a harrowing experience ordering vehicle parts online through Amazon.com and them not…read morefitting the vehicle, I ended up at AutoZone to see if they could assist me. Manager Jenn was extraordinary helpful, amazingly knowledgeable, and a delight to talk to. They found the necessary ball joints that I needed, at a price that I was not expecting. IF I had a checked them first, I would not have ever wasted my money with the internet purchase. Lesson learned here, check locally and specially with an AutoZone for parts before jumping to the seemingly good deal on the internet for auto parts because you know what they say "if the deal looks too good, if usually is." Again kudos to Jenn and her staff for providing great service and just the parts I needed to get on the road.

My daughter and I had just purchased a large piece of furniture from nearby Gibson Mills. The size…read moreof the furniture was so large that we were unable to close our hatchback and had no bungee cord or a strap to secure the rear of the vehicle. The employees at Gibson Mills told us to go to Lowe's but we drove up on AutoZone first and I'm so glad that we did. I went in and spoke with employee Jon who made recommendations, found the right product for us and installed it for us. He was extraordinarily helpful, friendly and knowledgeable. I cannot thank him enough for his help because if it weren't for him we may not have gotten home safely and could've lost our furniture on the road. He made our trip home a lot less stressful and is an asset to not only AutoZone but his community as well. Thank you again to Jon For all of his help.