Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

They didn't put back the ac filter cover back on and they didn't put back my terminal cover on…read moreshit service

Replaced the exhaust gasket & repaired the catalytic converter on one visit. Replaced the starter…read moreon another visit. I was very satisfied both times. I always get my inspections/registrations done here.

The guys at the shop did great!…read more They took care of my wife's gray VW Tiguan's tire very quickly and were thorough and kind and competitively priced. I am actually researching them and found I didn't leave them a review, so I'll be bringing them more work today or tomorrow on my other car. -Carlo

Had to call around because no other place carried my specific tire size and they were all closed on…read moresunday. Luckily Pedro's had it! Super friendly staff, 10/10 service, in and out within 10 mins, with reasonable pricing and would definitely come back again! Especially since they actually carry my tire size.

Best oil change place in our area. Brian is great. I have a good experience every time.read more

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

My car needed a repair so I went too this place and they did amazing job the price was right didn't…read morehave no more problem with my car

Just fix my car. I can't justify 4400 on a kia soul with a blue book value of 625.00 bucks. All I…read morereally wanted was my ac to work because my son is autistic and can't ride with the windows down. The power steering for whatever reason can't be fixed. I don't understand why anyone would put struts on my car. I have 1k a month income, and I cant afford anything. Ive cried about this, and really want to go home, ive been stuck here almost 3 months without my car. My son wants to go home. I keep telling him you will fix the car. He doesn't understand and I cant get home. I co lead the autism group that I haven't been able to get back to for months. The guys ask about us every week. I just need to get home. Fix the car PLEASE!!!!!!!!!!

STAY AWAY!!!!!We went to this place to get a catalytic converter replaced. My car was running…read moresmooth before I went there. After we picked the vehicle back up, the car was running real rough. I asked them about it, they stated they did nothing but the repairs i asked for. I took it to another mechanic, and they showed me that whomever worked on the vehicle broke some things under the hood! They wouldn't own up to what they did, gave me a bad catalytic converter, and i had to pay for another one. I unfortunately had to bring my car back because if the warranty, and the check engine light coming back on because of it, and when i got my car back, my car was shaking ahain and it was not shaking initially. These guys have no idea what they are doing, dont take accountability, fast talk to try to grt you to believe that they didnt mess up. Stay away!!!!!

This is not a good place to take your vehicle. I took my vehicle there for a catalytic converter…read morerepair and they damaged my vehicle and they new acknowledged that the damaged my vehicle and the so called refuse to compensate me; I had to spend and extra $500 dollars to my a fuel pump and labor. Stay away from this place: new owners and the job is shitty and the workers are very unfriendly and they charge very expensive to replace converters now. Go somewhere else.

Took my car here, because the lights on my Dashboard & radio would turn off then turn back on, my…read morecar would act as if it wanted to cut off but would cut right back on. They told me it was my air compressor took my vehicle to get a second opinion another shop told me it was my battery terminals they needed to be tightened after getting the issue fixed at the other shop my car has not tried to cut off again!! Also They ended up charging me $189 for a diagnostic for everything else other than what was wrong with my car for me brining it in. So I paid $189 for a diagnostic then was going to be charged for a $1,900 service that had nothing to do with my car trying to cut off. "Lacey was nice" but I was not a happy customer and would not recommend this company to any of my family or friends.

Normal service; set expectations to only do back breaks, no inspection on other parts...my dad…read morecalled to pay and was bamboozled into an $80 oil change. As a woman, I cannot stand when older men do not take direction and gaslight you or others.

they are rude and unprofessiona. I took my car in to get a free ac check and they told me what the…read moreproblem was so I let them fix it! the next day my ac was blowing hot in idle and now only blows cold while I'm riding so I took it be they offered a free ac charge then another one took the phone and said we can't do it because it doesn't make any sense to do that because it's your compressor so I stated well why yall didn't tell me that before I paid you all 900$ then I caught a flat and look in my glove box for my tire key and its missing so I called to see if they had because they were the only ones that worked on my car and the lady said the tec said he had no reason to take it! I don't recommend anyone to go there.

Poor management, takes too long to complete jobs, does not update customers of potential hold up of…read morerepair other than broken parts, not going back. Management then came outside asking me to leave building and she said she was going to call the police, for reasons I don't know. Then came told me , to call a tow truck and they would refund money . I would not recommend this company to anyone if you want to retain your peace..

Amazing and quick tire service with good prices. A lot of the places near where I lived closed at…read more5:30pm or 6pm and this location was open to 7pm which was really convenient for me with my work schedule. Will definitely go back!

they slay my oil change every time i come here super quick too never takes longer than 20 minutes…read moreand the prices are very reasonable.