I'd like to give this place 3.5 stars, but I'm going to stick with a solid 3 instead of a 4 due to…read moremy history with this place. I've been a customer for a couple years solely due to the convenience of this place being near the Tops market and my place of residence of the time. After I moved a little further away, I remained a customer primarily out of habit. In the past, I've had some push-back for utilizing coupons, and at one point told to go to Tops to acquire one off the receipt. I complied and dropped off my order, then returned to find the door closed and mouthed through the window that they were closed for the day. Bad timing for me, or good timing for them? Not sure. But that experience always stuck with me. A few months back, I was going to write a 1 star review and move on to a new dry cleaners... until I met the manager of this location and the surrounding areas. She was very accommodating to my schedule, and empathetic to me being a student, and acknowledged that I was a long time customer and was put on the VIP list for a discount (No more coupons, awesome!). Now that I've mostly done business with her, my experiences there are very pleasant and courteous. She mitigates any dry cleaning concerns and catches stains I may have overlooked. I wish I could give this place a better review solely on my recent visits, but I can't ignore how things were before. I'll revisit this review sometime in the future if things stay this way!

At first when they lost my sweater ... my valuable **vintage** sweater ... the one that will be…read more*impossible* to replace ... I thought to myself "everyone makes mistakes." Then when they were extremely hard to get a hold of and painfully slow at returning calls so that we could negotiate how they were going to reimburse me, I thought to myself "I'm losing confidence in them but I'll give them another chance." Then when I gave them another chance and 2 pairs of pants came back SHRUNKEN, I thought "Take it to Yelp! Warn the others!" So I say to you all: "Find a different dry cleaner -- do not go here with a stitch of clothes you care about!"

They couldn't help me on a Saturday to press my shirt. Said it was my fault for not coming in at 8…read more Although all I needed was a new shirt pressed. Too bad

I brought a family heirloom jacket to Leary's Dry Cleaners that was completely ruined while it was…read morein their care. When I brought the issue to management, the staff lied, was dismissive, defensive, and unhelpful throughout the process. Instead of offering a fair resolution, taking responsibility, or compensating for the damage, they refused to assist. Unfortunately Leary's service has deteriorated over the past few years to the point where I would not recommend the this business for items you value. I would give 0 stars but the app forces you into 1.

They lost my white, Ralph Lauren, queen size blanket. I requested it be cleaned and tack down a…read moreslight part of the edge. I sent this to them with a variety of household items for pick-up and delivery, I had to return to my home in Chicago and couldn't stay there until they found it. Very unhappy. If they SUDDENLY find my blanket and send it to me, I will re-write my review!

I always used this location when it was Michaels. However, about 9 months ago, I called to have…read moremy bedspread picked up (during COVID quarantine) for dry cleaning for the first time since I bought it. It was returned when they promised. However, when I opened the bag, there were 4 rips in the backside, most likely where it was hung up. I called them and told them that I wanted compensation and they assured me that they would mail me cash. I did not receive anything from them, so I called them back and again they said they would mail out cash to me. NOTHING arrived!!!! I would never do business with this place again!!!!

Since finding this place, I actually enjoy going to the laundromat. The employees are unusually…read morefriendly and helpful. Everything is clean and bright. Kudos to everyone who has contributed to the very pleasant vibe at this business!

I normally get my suits cleaned here with no concerns. This week my very very expensive 2-week old…read morewoven cashmere shirt from Scotland came back to me with a hole in the armpit after I asked them to be very careful with it. It was thrown into a machine with regular clothes and treated no differently than a regular cotton tee. Very distressing. I can't be certain that they caused it but they didn't fill me with confidence when I spoke to them about it. They actually showed no concern at all for how the item was handled. I don't even know if they know what gray and cashmere is. The blossom Road location told me I might have better luck at their location when the owner is around. I like to think that maybe I caused the tear myself by accident by not being careful. I'm going to go to Eagles in Penfield just to be safe because this whole situation was really upsetting for me. The shirt costs too much for the business to replace. I should have documented the condition of the shirt before sending it in. I'm going to have my special clothing cleaned elsewhere to be safe. I have had no issues with letting them handle my Italian wool suits.

Fantastic with customer service and very a good family own business. they work with care and love…read morewith their customers to understand what they need.

Had a good experience with Twins! A bridesmaid for the 8th time this upcoming weekend, I am no…read morestranger to the process of tailoring a bridesmaid dress. I have yet to find a place that is reliable and upfront with their prices, and was pleased when Twins was able to give me at least an ESTIMATE of the cost prior to showing up with the dress. I know hems on dresses like this are time consuming and I have no problem paying whatever it costs, but the lack of transparency is always problematic for me. They did a wonderful job with the dress - it looks great and cost $95 for a hem (this was a lot of fabric and two layered, FWIW) and a shoulder strap adjustment. I am happy with the results and the dress was ready in a week! I will be back for future alteration needs. It look like there was some vintage items, pants, blouses, and more that he has good comfort with. Thanks for the great experience!

This is my GoTo Dry Cleaners. Dependable, courteous, and professionally done. Conveniently located…read morewithin the Suburban Plaza with ample parking. The clothes are not done on site so it does take a few days to get it back but if you drop off your clothes early in the morning you can usually get them back within 1 to 2 days. I Dry Clean my shirts, pants and coats here and I have always been very pleased. A bit pricey but so are most Dry Cleaners.

I tried this dry cleaning service for the first time. I wanted four winter jackets cleaned. They…read morehad it ready on time and I liked that they text when it's ready. However, I don't believe the jackets were cleaned at all. Basic stains which I actually just used water to wipe it off later was not cleaned. Also, the clothes didn't smell good when I received it.

Always great service and taking in items for cleaning with care. Like the packaging upon returning.read more

I have never been to a dry cleaner before but wanted to try to get my super dirty white winter coat…read morecleaned. My husband told me of a place next to Wegmans but it's no longer there- sign says they merged with Julian's on Latta road. I knew where this was because I go to the plaza a lot. Staff was super friendly and walked me through everything. The picture doesn't do it justice. It came out beautifully and I'm very happy. Was 20 bucks and worth it. Will definitely go back! The only thing I would change is that I was texted and emailed multiple times about reviewing this place the same day and the next morning.

Great dry cleaners! Repairs are done on a limited basis but done well…read more Stains removed and great customer service!

My suit was cleaned perfectly and on time and very reasonably priced. Yes please!read more