Dropped off 3 suits for dry cleaning on 12/31, was told they would be ready for pick up by 1/3. So…read morefar so good... On pick up, things quickly went south. Thank goodness I checked the items in store, as I noticed 2 of the 3 pants in my order were missing. I notified the receptionist at the time, and we managed to find one of the pants attached to someone else's name. I was told they would reach back out over the weekend if they found my pants, or at least to give me an update. On Monday (1/6), I still haven't received any updates, so I called in to check. The phone was picked up by the same woman who had received my suits initially. On asking for updates, she took immediate offended tone and said to call back at 1, when the new truck would drop off orders. I explained that my clothes weren't missing because of a delay, but because they may have been given to someone else, and was told "You've tried to ask the same thing 3 times, but in a different order, if you ask again, I will hang up." So in the hopes of getting more context, I began asking her for if she remembers anyone else when I dropped off the order, but before I could get two words out, she actually hung up on me... Overall, service quality is perhaps the worst I've ever seen and the dry cleaning itself (for the pieces I actually received back, anyways) was mediocre at best. I'm saddened as this store used to be run by a nice couple which provided great service, but had recently retired. The store as it currently is being run is not even a shell of its former self and should be avoided at all costs.

Short story is go somewhere else. Long story is I went there to get my wedding suit dry cleaned. A…read morefew days later I went to pick up and they didn't know where my suit was and didn't even have me in the system (even if though I had my receipt from the system with all my info on it). I ended up spotting my suit just laying on a shelf, but they didn't dry clean it. So I had wait and I go to pickup the day before the wedding and the delivery guy wasn't there yet...so I had to go back a third time an hour later that day and finally got it. Long story short, way too much disorganization and stress for a simple dry cleaning, and I was still charged full price.

Friendly and helpful. Coupons are usually available. Big plaza, tons of parking.read more

Great service! I was flying into town for a wedding and needed a suit cleaned for next day which…read morewas a Saturday. I spoke to the owner and he indicated that they don't clean on Saturdays but he would accommodate me even later in the day on Friday. Well he came through. Thank you!

I waited until the last minute to get a bridesmaid dress altered. I went to 3 tailors who all but…read morelaughed in my face when I asked if they could have my dress done in 3 days. I came into this shop at 4:30 on a Monday and it was done by 6 on THE SAME DAY. Reasonably priced and very friendly. I highly recommend.

I brought in a bandage dress with a small hole in it that I needed fixed. He did it right then in…read moreless than 5 minutes and didn't charge me! I tried to insist but he insisted more haha I left a tip but he was a very kind man and the dress looks good as new cant even tell there was a hole!

This is my go to dry cleaner and laundry place. Staff are friendly and my cleaning is always done…read morewell.

Great, friendly service. Professional and excellent communication. Great service. Appreciate them.read more

Great shop and they do a fantastic work! Fixed a slider on…read moremy daughter's winter coat and it's better than the original! Very fast! They are one busy business! Have a local business do your tailoring needs! Very reasonable price!

Had 2 pairs of jeans hemmed and they did a good job and had them ready when expected!read more

I was at the Spencerport Washhaus. I was impressed on how…read moremuch bigger this one is to the E. Rochester Washhouse. This one is huge with plenty of room, tables and new shiny machines. About time there is a clean place to sit, watch TV and do laundry at the same time. The East Rochester is zbout the same, but a pinch smaller, but dnjoyable to go to. Thank you very much to Washhous. Congratulations, pn a new building.

Clean and easy to use app. It was efficient and fast. The new owners have made it a place you feel…read morecomfortable doing your laundry in. They did a great job cleaning it up.

I'd like to give this place 3.5 stars, but I'm going to stick with a solid 3 instead of a 4 due to…read moremy history with this place. I've been a customer for a couple years solely due to the convenience of this place being near the Tops market and my place of residence of the time. After I moved a little further away, I remained a customer primarily out of habit. In the past, I've had some push-back for utilizing coupons, and at one point told to go to Tops to acquire one off the receipt. I complied and dropped off my order, then returned to find the door closed and mouthed through the window that they were closed for the day. Bad timing for me, or good timing for them? Not sure. But that experience always stuck with me. A few months back, I was going to write a 1 star review and move on to a new dry cleaners... until I met the manager of this location and the surrounding areas. She was very accommodating to my schedule, and empathetic to me being a student, and acknowledged that I was a long time customer and was put on the VIP list for a discount (No more coupons, awesome!). Now that I've mostly done business with her, my experiences there are very pleasant and courteous. She mitigates any dry cleaning concerns and catches stains I may have overlooked. I wish I could give this place a better review solely on my recent visits, but I can't ignore how things were before. I'll revisit this review sometime in the future if things stay this way!

At first when they lost my sweater ... my valuable **vintage** sweater ... the one that will be…read more*impossible* to replace ... I thought to myself "everyone makes mistakes." Then when they were extremely hard to get a hold of and painfully slow at returning calls so that we could negotiate how they were going to reimburse me, I thought to myself "I'm losing confidence in them but I'll give them another chance." Then when I gave them another chance and 2 pairs of pants came back SHRUNKEN, I thought "Take it to Yelp! Warn the others!" So I say to you all: "Find a different dry cleaner -- do not go here with a stitch of clothes you care about!"

The Adrian Jules guys recommended these cleaners and I'm glad I listened to them…read more Everyone is super friendly. They are also really up to date with technology, including their app that keeps track of order and notifies you when they are ready via app and text. They also have a kiosk for drop off and pick up available 24/7. I also believe they have pick up and drop off service to your home as well. Another plus is that they also have frequent coupons. So far they are my favorite dry cleaning experience in town.

This is the only place in this region of upstate NY area that does suede cleaning on site. Even if…read moreyou drive a good distance to get here, you'd still be getting better value than you would elsewhere (go ahead, get a few quotes). If I ever call with a question, i get a warm and pleasant response. Tip: don't expect to be in too much of a hurry when dropping off or picking up. Be a good human.

I used their dry cleaning service for two winter jackets($1000 value in total). It took four days…read moreto get it back. When I had it, all the feathers in the coats were not tumbled at all, there was so much damage to the jackets. The owner never said sorry and kept claiming that that's how the fabric was designed for and asked for proof(????). If you don't know how to treat the garment properly, please close your business and don't handle the customer's clothing. The owner only cares about money. Use this service only if you want to ruin your clothes. Avoid this business at all costs!!!!!

These guys are great. Whenever I need dry cleaning they are my go to. Friendly service and on…read moretime. I have used them several times without issue. The prices are reasonable or at least not off putting. If you are looking for a dry cleaner I recommend giving them a try. I like the pre-pay discount and with reliable service; it is a no brainer for me.

Before I was renting an apartment with in-unit laundry, Made New was a lifesaver. It was always…read moreclean and staff friendly, helpful, and diligent. Good wifi and seating areas with outlets nearby to hang around; food, drink, and laundry supplies vending machines; chill and relaxed ambiance (though I think they play the same classical piano playlist every time). Would definitely recommend! A heads up for anyone looking to go: they close at 10pm but last call to start a load is 9pm. Once 9pm hits, they lock the doors from the outside and the employees probably won't let you in. I don't think it's necessarily a bad thing, but it's not very clear, so it could be made more obvious.

A couple of times a year I find myself at a laundromat. This may be because my machine is broken,…read moreor I'm traveling, or whatever the circumstances. No matter where or when, I seek out the cleanest and most reputable place to wash my clothes. I've been in some sketchy laundromats in my day. Sometimes it's sketchy people, sometimes it's sketchy machines that don't work right or are dirty inside leaving me to wish I could rewash my clothing elsewhere. Today is one of those days that I find myself at a laundromat. I am so grateful that MadeNew Laundry in Henrietta opened up. It's worth the little extra drive coming from Fairport to be in an environment that is truly kept immaculately clean and that I feel safe. On top of that, the machines are state of the art technology for washing without wear and tear on my clothes. They rinse and spin thoroughly and dry without cooking the fabric. I am very pleased by the outcome everything from my delicates to son's work pants. Upon walking in, I was given a friendly greeting by Jason who gave me a quick tour of how to get started with the payment system. You have a choice of purchasing a reloadable Laundry Card using either cash or credit card. Or you can download the Laundry Cat app and use a card or other electronic payment, like Apple Pay, and use the app as a virtual laundry card. I chose the Laundry Cat App. It's pretty nifty as it uses the WiFi to give you a status of the machines you have in use. It's easy to reload your account and it's easy to apply payment to a machine. Loading and starting up the machines was a cinch. Wash time is 30 mins or less. Dry time is 20 mins or less. The dryers are very efficient. All in all, it was an excellent experience for going to the laundromat.