1 star isn't even good enough for this Towing Service. They try to overcharge for towing and made me pay $280 for an overnight tow. They also charged me $40 for an "after hour release" when they are open 24/7. Business is ran very unprofessionally and would not recommend any local Bloomington businesses to use SWS for towing services. read more

They towed my car, and when I called to ask about the situation, they talked to me as if I was being held ransom. I guess I really shouldn't be disappointed because, well, it's their job to ruin people's days. *shrug* read more

The nicest guys! Came out to help me get my car going. Totally going to use them again.

My car was towed from my apartment complex while I was out of town for the month and I called immediately after they took it. The manager was out of office that day so they promised to call me back in a few days when the manager was back and hold the daily charge to keep the car in their lot since it wasn't my fault that I couldn't get the issue resolved right away. I walked away from that conversation so eternally grateful for customer service of the crew there (especially since I know they must get a ton of rough calls from people they tow). Well, days passed and no call came through so when I realized that and called them they wanted to charge me over half a grand for holding my car. I wouldn't be upset if I hadn't called them immediately and tried to get it sorted out and given false promises they wouldn't fulfill later on. The entire time the manager gave an "I couldn't care less" attitude to anything I said and made the process a pain. After calling him asking about why they couldn't honor what they originally told me, he stated that that was against policy and was impossible. I would have believed that to some extent if at the end of the phone call he hadn't promised to hold the daily lot charges again before I could come in the next day. While I deeply appreciated that ($40 is $40 and I'm glad to not have had to pay that unnecessarily), I'm at a complete loss as to why he still couldn't honor what I was told over the phone and the note they supposedly "put in my file". I'm just upset because I would have saved myself a quarter grand if I knew they were never going to call me back. As a college student, that makes a massive impact on my monthly state of being. --- They played me and I should have seen it coming. read more

One of the worst towing services I have ever seen. I understand towing a car if parked illegally, however; I have dealt with other Bloomington towing services and this one is by far the WORST. Staff is rude and and leaves you waiting for long periods of time. Not to mention, I saw my car being towed, called and went to go get my car immediately after and it still cost $200. Previously, when I got my car towed I picked it up at another towing company that day and they shaved off at least $60 for picking it up early. Overall, SWS SUCKS. I wish this business was nicer and had some heart for the surrounding college students, but they just want to rob you of your money and only waste your time and money. read more

Our car was towed although there was no reason. A tag said expired plates, but the correct Year was on the plate. The wrecker decided to tow it anyway, claiming a flat tire and immobility. We called and was told $140 cash, and they were iffy about the reason it was towed. I asked, was put on hold, then had music blared in my ear. She said she made a mistake to which I answered "obviously." She was them rude to me. A few minutes later, after I got the cash - no groceries this month - I told her I wanted to pick up my car. The price was $200. When I told her she had said the lower price, I was allowed to pay that. After they opened the door, so I could enter the huge garage and track down my car, I was able to start and drive the car that the wrecker service had deemed "immobile." What a rip-off! read more

Unprofessional staff and service. They towed my car from my apartment complex for reasons the manager admitted were entirely incorrect then blamed the ignorance of the tow truck driver for it, saying it was not their responsibility to know car registration laws in other states. This was in spite of the person also repeatedly saying their contract was to tow away cars with expired plates (mine was not). Sorry, if your job is to specifically tow expired cars, its on you to know those laws. Avoid contracting them at all costs if you want a company who will actually do the due diligence required as part of their jobs. read more

This will be an honest review of my experience with this towing company. Not at towing companies are bad even though they are taking your car, this one, in particular, is horrendous. They demand an insane amount while adding ridiculous additional charges to your bill. This business is far from professional. They use a cell phone as a work phone, very rude, will not tell you when they have your car, make you wait forever, and just overall nothing positive. It's the same three to seven workers who are just simply nasty to their customers, they show no professionalism when "helping" you. The men work slowly, always have had an attitude, and do not take the time to explain why your car was taken. The establishment looked very bootleg and broken down. It was not in plain sight, you had to take a curved road and drive down gravel behind an entire other building. They tow without checking how long you've been there and will continue to tow even if you get out there on time. The fees are outrageous. They charge hundreds of dollars and still will try to add more at the end. It's only cash allowed when picking up your car, they will not take anything else. SWS does not have an ATM if you do not have cash so it costs even more money plus having to leave and go find one. This establishment does not give out receipts either. They are open all day and night and there is an "after-hours" fee. The workers do not even look for a sticker or pass when trying to take a car. The towers seem to prey on college students since most of the people getting towed just so happened to be on an Indiana University or closely related establishment. They have a website that does not work and they also barely answer the mobile phone being used for the business. If I could leave zero stars, I absolutely would. Please use a different towing company. read more

Very unprofessional I pay my rent for my place truck is registered on my lease wake up my truck is missing so called cops thinking it was stolen only to find out they had towed my truck without reason they had so many different excuses I talked to my landlord which didn't give permission to tow so called police back again to file theft charges since it was towed from private property without land owners permission they then claimed it had I sticker on it which it didn't when I went to bed once at tow yard they pulled whatever phoney ticket they slapped on right before they towed why else would they peel it off before I had a chance to look at it got my truck back but was told it a civil matter so I'll be meeting with my lawyer and once I prove you towed without reason it will no longer be a civil matter read more

Legal thieves. Their lobby/office for paying towed cars consists of a dirty 3 ft. by 3 ft. room (a booth in a building) to pay tickets through a bullet-proof glass window with a small slit for your money (I assume the glass is there to protect against irate customers who know that their cars should not have been towed). The company makes it very clear that they are not responsible for any damage your car receives either in their run-down warehouse or by them hauling it away. If you are unable to pick your car up the same day they collect it, you will be charged an additional $40.00 to pick it up on the next day on top of the $200.00 cash they require -- no exceptions, even if they tow your car within one hour of their closing time of 5:00 PM. This company is a sham making profit off broke college students and depriving Bloomington of the money the city could use to fix potholes. read more

I have never been more frustrated and disappointed in customer service in my 23 years of life. My car was towed while unloading groceries for a friend for a duration of 15 minutes - no visitor parking available. I called immediately after noticing the car was gone to be told there was nothing they could do except show up at 9am the following day to pick it up. This makes me late for work, so I show up at 9am sharp to pick up my car - no employees are at work. I called the company twice while waiting to be told by a manager that he will arrive in 15 minutes.. the next call (30 minutes later), I was told he'd arrive in 20 minutes. He told me there was nothing I could do but wait and no one else I could speak to. He told me that just because 9am is when they open, that doesn't mean someone is available even though I was told to arrive at 9am. To top it off, he finally arrived an hour and a half later and made me pay $200 cash for my car or it stayed locked away. Towing is never a fun business with happy customers, but I cannot believe the terrible service I received!!! read more