Great and friendly service! With their quick turnaround, they are my go-to for dry cleaning and, I have been going there for 30 years. They also have an on-site tailor if you need things hemmed, taken out or in or adjusted as you need. The tailor also gives their professional guidance as to how your clothes can be tailored to best fit you. read more

I've been getting my cleaning done here for years. Always reliable and clothes come back perfect. This is a fantastic neighborhood spot that has been a part of the town for years. Highly recommend! read more

I brought my sons blazer for cleaning a couple of months ago,, I forgot to pick it up ,, when I went to p it up the owner Mary said I already picked it up,,,I told her I had not ,, she kept on insisting that I did(. I found that very insulting) she found a jacket that she thought it might be , I wasn't sure,so I said I would take it home and ask my son,,, she said I could no return it ,,, I paid her $10.50 ,,, I thought it home ,,, my son said it wasn't his. jacket,,,, so I returned to the store and told her to please look around ,, it was a black blazer with brass buttons,,, she was very rude and then she said the ticket that i gave her was 3 years old,,,, my son wore the jacket 3 months ago,,, I paid for that jacket and it wasn't mine, she was very rude,,,, bad customer service read more

This review is more of a character review rather than a service review. The lady opening the store on Fridays is a gem (not). No "good morning" or "how are you today". Just pure unhappiness and rudeness. It's a shame people aren't nicer, but when you start your morning off dealing with someone like that... pure shame. Oh well. Kill them with kindness is my motto. Just because of this experience I will never go to a Spencer Cleaners. read more

Dropped off my 3 suit pants to get dry cleaned. I dropped off on Fri afternoon and needed them on Monday (anytime). They said, it would be no problem. I made sure they knew I needed them as I was taking a morning flight on Tue. Not a problem, they said. Monday after work I go to pick up my dry cleaning and nothing. They didn't have it. Even though my receipt stated Mon pickup. Owner called me to apologize, that the girl put it in the wrong bin. Mistakes happen, I understand. I change my flight, pick up dry cleaning on Tue. Got another apology. I don't expect much, but to still charge me full price ($23)...that's not how to run a business. But not to ever offer a discount or something, come on. I would have declined anyway. Needless to say they are 5 min from my house, I will never return. read more

Great service! Brought in a suit and a sports jacket. The jacket is 30 years old, without any wear, but had a stain and faded when from last I wore it 20 years ago. Wife thought we should discard, but brought it to Spencer Cleaners with suit. Was greeted with a smile, and she identified the areas of special attention, and it came back perfect. It took three passes to get it right I was told, but they gave it back to me like new. Friendly and attention to their customers. What more can you ask for? Very rare today. read more

i'm a officer in town and i observed the sign in the windshield so i decided to do business there .i had a 1/2 in tear on the back of my work uniform shirt and wanted repaired . Lady at the counter says it would be fine no problem .i had a little deodorant on the back of it she also charged me to have it dry cleaned 15 dollars for one stitch . Please take down that sign it is repulsive read more

I started using Spencers because they were next to my morning Dunkin spot... But, I'm impressed. The woman behind the counter is so friendly and always in a good mood. They never forget I like my pants pressed flat front. If you need something stiched or altered ensure to do it on a Monday, as that's the only day the seamstress is there.. The have about a three day turn around for most cleaning, and the pricesare reasonable. Overall a nice family run business.... read more

Service is good, turn around is quick and they always do a good job. Price is a little high for shirts but the convenience is really good for me. read more

Funny, I also was refused cleaning because my cat urinated on my comforter. You are a DRY CLEANER.

I'm new to the area and needed to find a good dry cleaner. Spencer Cleaners is closest to me and on the way to work. I dropped my suit pants off on a Saturday, and requested they be ready by Monday. The young girl stated it wouldn't be a problem. I stated that i needed them no later than Monday, as i had a business trip on Tuesday afternoon. Monday comes, no pants. They stated it was a mistake and that the pants were placed in the wrong area. I moved my flight to a later flight due to this, as suit with no pants wasn't an option. I picked up my pants on Tuesday and got an apology once again. I'm understanding, i understand that mistakes happen. My complaint isn't about this mistake. My complaint is...no discount? no comp? really? I don't expect anything from anyone, but not to offer something for your mistake? Unfortunately i'll be looking for a new dry cleaner. read more

I used to bring my clothes there. USED TO!!! I started noticing all of my pants were getting worn down on the right outside thigh area. It seemed really odd to me but since I hate to iron or press my work clothes I put up with it. I liked the fact that they didn't charge me more for my button shirts because I'm a woman. It was the same rate as the men's shirts. And they gave my company a 10% discount which is a plus. Here why I no longer give them my business. I brought some clothes in that unfortunately my cat got covered in hair. I knew it would be a pain so I said you could charge me whatever to get them cleaned. The blonde lady behind the counter refused to take my clothes and said they don't do cats! I stared at her for a second then just grabbed my "hairy" clothes and my dry cleaning non hairy stuff and walked out never to return again. What am I suppose to do if they won't take it????? Time to find a considerate dry cleaner!!!!!!!!!! read more

Always a pleasant hello when I go in to get my clothes ... very accommodating and always just right! My cashmere sweaters have never looked so great. They do a superb job on shirts and their tailor is fabulous. Have been going there for many years and recommend to anyone who wants a family owned business rather than a franchise. They go the extra mile with outstanding service. read more

I just left this place shaking my head in disbelief. I just moved to the area and was looking for a dry cleaner next to work. When I dropped off clothes for the first time it was apparent the woman behind the counter was having a bad day. I was barely acknowledged and made to feel I was imposing on her. I just chalked it up to a bad day - we all have them every so often. I went pick up the order and paid with cash. The woman (same one as when I dropped off) asked if I had a smaller bill. I didn't. She took my change and literally threw it on the counter. She turned around without a word and walked to the back to do some work. I was dumbfounded. I was waiting for Alan Funt and the Candid Camera crew to jump out. This is how you attract customers?? Oh well, someone else will be getting the $30 a week I spend on dry cleaning. read more

Customer service? This place practices anti-customer service. Mind boggling how rude the staff has been on more than one occasion. In the times that I've used Spencer, I feel that I'm IMPOSING on them. There are lots of places competing for my money. I'll take my business elsewhere. read more

My fiance dropped her dress off on Thursday afternoon and requested it be ready to pick up on Friday. They told us no problem, pick it up anytime after 2:00pm. When we went to pick it up, it wasn't there. They told us it had been marked correctly but placed in the wrong bin. They said it would be done in a week but we are from out of state and had a wedding on Saturday. They were able to find the dress and get it cleaned and we picked it up Saturday at 10:00am. We had been told that it would likely be free due to the trouble. When picking it up the lady charged us full price. When we asked shouldn't it be free, she said "No, we had to open the plant to clean it." We then asked what about the trouble we were caused? She said it was trouble for us too, which we replied "trouble you caused" She rudely said its clean isn't it and continue to charge us full price. Very unsatisfied with this service. If you can't deliver on your promise, the customer shouldn't pay full price for that service. Would never go there, recommend anyone go there. The fact that this lady was sooo rude and there was still a spot on the dress. AVOID this place, go somewhere else. read more

I'm flabbergasted. I'm 50 years old and have never - NEVER - come across such ANTI-customer service in my life. The rudeness displayed by the woman out front during my first encounter I just chalked up to a bad day on her part (although that never should be an excuse when doing business with the public). When I went to pick up this order, I was essentially ignored for a good length of time (the same woman who waited on me when I dropped off was in the back, looked at me as I walked in - no greeting - and went back to what she was doing). When she finally came out - again, no "hello"; no "are you here to pick up?" - and brought out my order I pulled out a twenty dollar bill to pay. "Nothing smaller?" she snapped. "No, sorry, this is all I have" I replied. With a look of utter disdain on her face, she snapped the bill from my hand and threw (I mean this literally by the way - SHE THREW) my change on the counter. No "thank you" no nothing. I was half-expecting a camera crew to jump out and tell me I was on a hidden camera show. I stood there in disbelief. Luckily, dry cleaners are not an endangered species - I will be going elsewhere. Unbelievable. read more