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    Spielmaker Cabinets & Countertops

    1.0 (1 review)
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    Services - Spielmaker Cabinets & Countertops

    Home interior design

    Countertop installation

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    2 years ago

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    Pioneer Cabinetry

    Pioneer Cabinetry

    3.8
    (6 reviews)

    My laundry and full bath were installed with custom sized Pioneer cabinets made of Hickory. I am…read morevery pleased with the construction of the cabinets and the insulation done by Nu-Way Kitchen & Bath. A custom door and frame were installed to replace an existing door/frame to a built-in towel cabinet plus 60" vanity. I got exactly the depth drawers I asked for (15" & 10" deep) to keep taller items in. I am planning another remodel project and will order Pioneer again. They were timely (6 weeks) in getting from date of order to receiving.

    In addition to all the things mentioned in my original post, Pioneer is now giving our…read moredealer/installer a hard time because of this review. I am sorry they did not consider that before they handled our project the way they did. Hopefully they will learn from their mistakes and improve their services, not punish their dealers. When we gave our down payment to the dealer, we were told typical turnaround was 5-6 weeks. So far, the process has taken 5 months, and we've been offered no compensation. The replacement parts are done, but not installed yet, so still waiting to see. Further updates to come.... Original post with a correction on delivery date (an unintentional mistake, sorry) and a status update: It seems this company is no longer what it used to be. Pioneer claims to offer fully custom cabinets - but they made mistakes on several we ordered, essentially sending the closest standard instead. They were over a month late (correction from original report of three months) on delivery - in other words, the order took TWICE as long to get as originally committed. To make it worse, Pioneer kept reporting "on time" status until each delivery date they gave us was missed, making it impossible to schedule anything else. Requests to send at least the base boxes so we could proceed with other parts of the project were ignored. When they finally did ship, there were pieces missing. Those took several more weeks to get. The replacement parts for their mistakes took three months, with no accurate target dates offered in the interim. Pioneer required full payment before they shipped, so they had all the money before we knew if it was done right or even when we would get it, leaving us no recourse on missing pieces or corrections. There was no penalty to them for late delivery, multiple missed deliveries, or mistakes in manufacturing (other than replacing at no cost). They did not provide details as to status, and clearly reported inaccurately to the dealer about our job more than once. There is a significant premium cost for customization, but they appeared to give this the lowest priority and could be bothered even to prioritize corrections. I don't recommend this company or their product, and will not order from them again. Their prices are too high for absolutely no customer service or even consideration. I am ashamed to know this is how they represent Michigan.

    Starline Kitchen & Bath Gallery

    Starline Kitchen & Bath Gallery

    2.3
    (9 reviews)

    EXTREMLY POOR CUSTOMER SERVICE...We signed contract in October 2020…read morefor complete kitchen remodel. We advised Starling that we would be gone for the winter October 2020 Through May 2021. Starline started remodeling project in February. To be fair there were supply problems for supplies due to Covid. BUT... upon our return in May, this project was a disaster. Our house was a filthy mess from lack of partioning off kitchen area, which was a very easy process. Dry wall dust covered every inch of our house. Upon what was considered by the contractor as completion, we were told that someone from this company would be contacting us regarding issues and additional charges. In November, 6 months later we received final billing for this project. In the meantime, no one from Starline followed up with our issues. As of November 2021, made contact with management about final billing and issues. Talked to Project Manager who stated he would look into our issues. So far, two weeks and three unanswered phone calls with no return calls, we still have no resolutions.

    Spent over $7000 to have granite installed in our kitchen, through ANA Granite, and after a miscut…read morehole for our cooktop, one of the overhangs cut too short, two pieces cut so out of square for our island that it would make you dizzy to look at, as well as every other section at least 1/2" out of square, and 3 cracks (that they generously "repaired" by gluing together) they decided to offer a whopping 5% discount to live with the issues because there was no more of the granite to correct the problems. No offer to redo it!?!! Find another place, there are plenty of kitchen and bath shops out there. DON'T CHOOSE THIS ONE Also noticed all the reviews here seem to be written by business partners and employees. Wish I would have checked them out first.

    Spielmaker Cabinets & Countertops - interiordesign - Updated June 2026

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