AMAZING customer service! Tommy was laid back, friendly, and…read morevery knowledgeable about areas we wanted to tour with ebikes. (The experience with Tommy was refreshing after a not-so-pleasant, high-pressure sales experience with the "Style"ish rental place around the corner! ) We had a great adventure on our ebikes!

Great service, easy waiver filling out online. Bikes are nice and ride great. Great price as well…read more Nice guy who helped us. Would use again. We did the Moana waterfall hike, was awesome to go there by bike, hike and bike back.

Awesome experience renting with Hawaii Moto. Friendly accommodating staff. Easy drop off and pick…read moreup. New BMW Motorcycle. Highly recommend and will rent again soon.

I highly recommend Hawaii Motorcycle Rentals. I rented a Burgman 400. It had good tires, low miles…read moreand performed perfectly. I had no issues and the company was very responsive. I had a bad experience with ride share for motorcycles and was happy to find this supreme customer service with Hawai'i Motorcycle Rentals! They also already had the power cord adapter and a cell phone holder which came in very handy for navigating!

very friendly staff. Super nice equipment Overall great experience I would recommendread more

The service and promptness of the service agent was a fast and easy process. We didn't have a long…read morewait at all! They met our needs and explained everything thoroughly. Highly recommend this business to rent mopeds!! Had a great time exploring Waikiki and just found some sightseeing. Charles-Oklahoma

This place is awesome. Coach Will is friendly, knowledgeable and so supportive. I rented a…read morePinarello and my wife got an Argon 18 which we both loved. Very reasonable price. Riding in Hawaii was just a beautiful way to experience the scenery and cool neighborhoods. Highly recommend Velohana

The bike fitting was okay but don't accuse your customers we have "counterfeit parts" just because…read moreyou can't tune them. Will is a good guy and Velohana has a small selection of enthusiast-driven products and brands for shoes, gear, and obviously bikes. What fell short for me was trustworthy service for the money. He's a one-man shop which is commendable, but when you have customers and a fitting going on, one or both suffers in that time. Bike fitting was okay, but what fell short for me was the given expectation of a pro-level bike fitting for the majority. We had a decent fitting, checked all the measurements for stack, reach, seeing my level of athleticism, but nothing that went too physiologically in-depth. We checked my foot sizing but only measured my left foot. We didn't explore different insole supports or varying q-factor. We did not look at any possibly leg length discrepancy. We used the existing saddle that I had only and did not swap with others to explore saddle options. From the bike fitting, I went for a 2-hour ride and started to feel the same pains that I had before. Was there really a point to getting a fit from here? What really frustrated me was when we settled on best changes to make, we had to change parts on the bike. I left the bike in the shop and upon receiving it, the chain pops off the front derailleur within my first ride. This did not happen with my previous tune. Ok, maybe there was a little adjustment to be made. My original white bar tape he said was taped wrong and badly. Thanks for noticing my work, sir. When I received it, the black bar tape was wrapped inwards instead of outwards. There was a lot of little snobbish comments about how my bike was originally setup (handlebars, bar tape, saddle choice, condition and authenticity of parts.) In service, you would never accuse something having fake parts without actual proof. Coming back, Will believes my REAR DERAILLEUR is causing the chain to pop off and I most likely have counterfeit parts causing the issue. There was no checking if it had an alignment issue from the dropouts other than a visual check. His recommendation was to replace the RD to fix my FD chain popping off issue... I'm quite dumbfounded and regret giving the go-ahead to swap the part. He's a parts replacer, not a mechanic. To me, I figure to give this review a thorough attempt so others don't go through the same thing, I'll give him the benefit of the doubt and we swap the part. Ride the bike a second time, same issue. In 10 minutes, the chain pops off going up the big chain ring and now there's light rubbing when in the easiest gears. It actually got worse! At this point, I'm no longer returning to the shop for service. Upon inspection of the front derailleur, the FD was out of parallel to the large chainring and the H screw was too far in to make a smooth shift after I made those adjustments, we are all good.

Was looking to purchase my very first electric mountain bike for trail riding since most of the…read morecycling I do is on the road. Also, seeing all the mountain bikers at the Ohana Trail at my then Waimanalo shift inspired me to try a new sport. After all of the searching for local shops on FB, etc, Ride Ebikes Hawaii had a bicycle (Magnum Summit) that was not only in my budget but what I was looking for in a electric mountain bike as well. The Magnum Summit alone had a kick I wasn't expecting on take off and I admit I almost ate sh#t right out the gate on my test ride. My Grogu spirit guide was watching over me that day. Also, an attractive looking hardtail with a unique boxy frame that I have not seen on similar rides. The Magnum Summit comes in 27.5" and 29" wheels and various colors https://www.magnumbikes.com/product/magnum-summit/ Bicycle aside, business owner Justin Carvalho not only gave me a great deal on one of his demo bikes but also helped me out with any repairs needed (also had an extra obscure axle spacer not easily found at local stores for my rear wheel). Justin even went as far as to saw the bicycle seat post lower since I am a short rider. He provides a year warranty on all purchases if anything should happen electronically, etc. It is local business like Ride Ebikes Hawaii that helps acoustic / pedal bicycle riders like me (in this case for trail) to transition to electric. Also, Justin also offers rentals in a wide array of models and even a trike in case you are on the fence about the upgrade, which I assure you is a great investment. Electric is the way to go. https://rideebikeshawaii.com/rentals/ 5 Stars Ride Ebikes Hawaii

Just bought my new E bike from here! The bike is awesome!…read moreReally good service and Justin went way above and beyond to make sure I was happy! He had me test drive a lot of bikes before I found one that would work for me and I really appreciate that. If you're looking for a new E bike or renting one I highly recommend you check them out!! Thanks Justin.

We had a great experience renting mopeds from this company. Ola helped us out with the rental,…read moreanswered all of our questions, and gave us a driving lesson in the parking lot so we could familiarize ourselves with riding the bikes. He was friendly and patient with our group as we were learning to ride. Pick up and drop off were very smooth, and the location was close to our hotel. Thanks again Ola!

No answer and no pickup of calls. We drove by the address and couldn't see any signs either.read more

Bikes were delivered directly to our hotel. The bikes were very fast and super fun to ride. I would…read moredefinitely rent them again!!

I got a bike from a friend, and it's tires were flat and I wasn't sure what condition the chain and…read moreeverything else was in. I brought it hear and the shop owner was super helpful. Helped me take my bike off the roof of my car and put it back on, and did a thorough look over it, and inflated my tires. He was kind, helpful, and fast! Thank you! I'll be back for any other bike needs!!