After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all of the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated. read more

Spirit Airlines - Airlines Near Me - Boston, Massachusetts

Wish I could say zero stars . No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company read more

Our flights were delayed and when I spoke with customer service my sister and I were both promised a refund. After two weeks of waiting, the refund never came. I spoke with the bot on the chat line several times. Each time they said they were transferring me to a live agent but the live agent never came. In one instance, I waited for the live agent for over 12 hours. I will never use Spirit. I dont care if I have to pay double, I will gladly do that to not have to deal with this terrible company. read more

Absolutely no stars! Yes there was some snow earlier on the ground... has been raining now for hours now...Have been watching other airlines departing.... Original flight scheduled at 10 this am delayed two more times only to be cancelled in the end. Have been now waiting over two hours for luggage to be returned!!! After speaking twice with some very apathetic people from the baggage service office.... Have never experienced such horrible service.. read more

I realize that airlines may delay flights sometimes. Mine was delayed twice, leaving from Logan to Fort Lauderdale. Not sure why since the Orlando flight seemed to be leaving on time. I realized in my rush to book my flight up to Boston so that I could attend my sister's funeral, I had failed to say I was checking my bag on the return flight from Boston to Fort Lauderdale. I tried to add the bag at the airport, but because the flight had been delayed, I was no longer able to put in the information as I was locked out. NOT MY FAULT. The attendants at the gate desk were incredibly unhelpful. One of them told me the only way I could do it would be to leave security and come back through again which obviously would not have worked.So I had to end up spending almost $100 to take my bag home with me. I think you need to work on customer service because I really don't intend to ever use Spirit airlines again. You advertise yourself as an economy airline but end up nickel and diming your customers. I would not recommend your airline. read more

Proceed with caution, and take this review with a grain of salt. Having heard horror stories with Spirit, I was hesitant to book them for a round trip flight to Chicago. I read that they are an airline without a backup plan, and this was confirmed by a friend in the travel industry. More on that later. One of my bigger concerns, though, was regarding safety. However, after doing my research I only found on incident in 2005 where a tailstrike damaged the airplane, but there were no injuries. For my specific flights, both left on time and arrived a few minutes early. Flights and landing were smooth and uneventful. While limited, interactions with the gate staff were pleasant. On the flipside - the seats are small and uncomfortable. Even if you are a little shorter, leg room is limited, severely so if you have a personal item. Your fare only lets you on the plane (with said personal item). Everything else costs extra, with a bottle of water going for a little over four dollars. Don't expect any seatback entertainment - though the plane was equipped with WiFi (for a fee, obviously). P.S. I was able to upgrade to the big seats up front - and while they were more roomy and a little more comfortable, they're still not amazing compared to other airlines. So, a little more detail as promised: per my friend if you're booked with a major US airline that isn't Spirit (say, United), and your flight is cancelled, United may be able to pull something together and get you on a different flight, even if it's with a competing airline. Spirit? Good luck - the airline will get you there, but it might be five days later than you were expecting. If you're planning a cruise, or have another important event, you're on your own. So, while Spirit is a safe airline - it is not one I would use for - Trips longer than a few hours - Where time is critical (wedding, interview, cruise) - Where the cost of a carry on + ticket is more than a competing airline's fare. But, for low-stakes, short haul trips where a backpack is enough, Spirit can fit the bill. read more

Terrible, My arrival date to my destination is 2 and now it's 2:15 and we haven't flying to our destination yet, and I paid extra money to take seat but they gave me another seat ,this is my first and last trip with this company, read more

Oh my. This is the worse airline I have ever been on. The seats were so small and I only weight 110 lbs. They charge you for every thing. Even water. I had their app on my phone but I removed it. Never and I mean never will I every fly them again read more

Everything. They cancelled thebflight yesterday in miami and made us wait then tell us later it is cancelled. We stay in the airport all night and waited for tickets next day. And the previous ticket was straight flight and now it is 2 cities. And now the engine is not working when we see another plane come in. This company is a night mare. And a joke. This is a big disappointment. Stay away from this company. They sell tickets but dont know if the airplane is good. And they dont accomodate or compensate anything. I would give zero stars and less than that!!! Horrible!!! read more

I have never been more dissatisfied with an airline. Airbus is a good name it's just like riding a public bus. The seats have no cushioning, no screens, no power outlet, no USB. Sad to say few speak English well enough too understand. Every item is paid for. No sign of gratitude your airline was chosen. If your going to charge for carry on make it clear put it right in the front. Hiding it and not giving the options up front is deceptive. Be on time both the flight out and return were over 60 minutes late, it was not due to weather. It was internal management. Pitiful. Last, I've yet to find a complimentary review of Spirit. Now I know why. Pricing is deceptive. Don't bother responding with a canned marketing response. Do a better job. I give you a 1, because I got to my destination. read more

Flight with this company to Florida if you want to spent 5 hours inside the plane stopped on gate.

Where do I start with this cheap a_s airline! I guess the word cheap should've changed everyone's mind! I know I am not the first or will be the last one to talk and write a review about this crazy airline! My Son was supposed to fly into Boston at 10am arrival time and was delayed till 12noon. Then was supposed to arrive at 12noon and was delayed to 3pm. Then was delayed to 7pm. Can't even make this sh__ up! The topper was, they got stuck on the tarmac for another 45 minutes when landed in Boston! HaHa , wait what! No one can ever improve this airline! No wonder why they call this airline Spirit! Because it takes your Spirit away for good when you fly it!!!!!!!!!!!!!!!!! Shut it down and rebuild!!!!!!!!!!!!!!! read more

what could improve? everything. "ultra low cost airline experience" is a complete lie. Not only did I have to pay an extra 70 dollars for a CARRY ON on top of my ticket, but it was 5 dollars for a can of Diet Coke? ZERO complimentary snacks? It's offensive. This should be a last resort airline. read more

Do. Not. Fly. Them. Ever. I don't care how cheap it is or how good it looks. Don't do it! They'll delay your flight all day and then cancel it. And then they'll give you a voucher worth a fraction of what you paid. And then you'll lose what you spent on your next hotel because it's too late to cancel that and they won't provide a voucher for that either. I wasted a whole day of vacation in the airport. And the worst part is they don't even care. There was no one at the podium so we all had to exit security and wait in a long line to try and get help (which we didn't). Literally the worst airline out of the twenty plus airlines I have flown in my life. read more

STAY AWAY FROM THESE THIEVES. I bought a 1 way ticket for $200 something dollars by mistake for the upcoming weekend. Then when I corrected the date for the week after that, it was $89 for the flight ticket. So I thought I would be refunded for the remaining balance or AT LEAST credited. Nah. They pocketed the money and said there was never any extra remaining money. It's just $100 but it's my $100!!! read more

This was my second experience with Spirit Airlines. The first was awful having a flight cancelled and unable to rebook the same day. My interaction with Spirit customer service over the phone was excellent. A refund was applied for 50% of the value plus baggage. The credit was immediately applied. My direct Boston to Raleigh was much smoother. I did have to deal with a ticket agent for new boarding passes as they had me separated from my 14 year old daughter. Nothing special about the service, the transaction was processed. The flight was 35 minutes late to board. However once on the flight we made up time and was only 15 minutes late to Raleigh. Spirit is a discount airliner, so expect no frills and charges on everything À la cart. That includes baggage, seats, drink service and even boarding passes at $10 a pop if an agent prints them for you. Use the kiosk and save. The positive is dirt cheap tickets and pray your itinerary is completed with no hassle. I may be willing to give Spirit another shot in the future. read more

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Why why why...they removed fuel from our plane by accident and now the wing weight is off. 2 hours sitting on the tarmac. I hate this airline. Remember: cheap things are cheap for a reason! Don't complain! read more

Thank you, Spirit, for getting me to my destination alive, for that you've earned a single star, but FU Spirit for not getting me back home again and canceling my return flight for no reason. That was so not cool of you. I understand you are in bankruptcy, I get it that you are understaffed because you fired 20% of your workforce, and I even appreciate the cost cutting measures of not offering passengers a bag of bone-dry pretzels or some lukewarm tap water....but if you are going to cancel my flight for no apparent reason, at least get me booked on one later in the day, or two days later or even three days later, but you couldn't do that, you effer, leaving me and my husband to be grossly overcharged for a return trip home to Boston via Detroit so we could get back to our crappy jobs. You disgust me and I will never fly your janky airline again. read more

Huge shout out to supervisor Joshua at Gate 38 flying Spirit from BOS to LAS on Monday night. So many mistakes were made by his coworkers. Boarding a half empty flight that a fellow Boston gate agent had said was 100% full with no availability until THURSDAY, Joshua pulled me aside and insisted he make it right, which he did. He also saw that I had been billed for a big seat 3 times for a single flight. This young man should be CEO of Spirit. He's a total take-charge individual who refuses to tolerate ineptitude. Thanks Joshua. read more

Spirit Airlines - Airlines Near Me - Boston, Massachusetts

SPIRIT AIRLINES IS THE WORST!!! The staff were rude, disrespectful, and wicked. The legroom was worse than on frontier and imagine you are sitting on bricks. That's what spirit airlines seats feel like. Our flight was delayed almost a day and soon we gave up. I gave them another chance and obviously there was a delay. No free snacks or drinks and a tiny cup of water costs almost $5. DON'T FLY SPIRIT AIRLINES!!! That was my last time ever flying them!!! Actually first and last because our first flight has been cancelled without telling me a reason after it had been delayed over 18 hours. The first delayed announcement which was about 3 hours totaling 18 hours after just hearing about the delay, they offered me a $5 dollar meal voucher. What the hell am I supposed to buy at the airport for $5? The 2nd time which was actually my first, I was traveling with a carry on. The gate agent told us that there would not be enough space in the overhead bins to accommodate everyone's bag and they would need at least 50 bags off the plane. After 25 bags checked, they said they would be randomly selecting people to check their carry ons. Unfortunately, I was randomly selected. I was hoping they would not loose my bag because I heard people saying that this crappy airline lost people's bags. Well guess what? They did. Now I'm never going to see it again. The reason why the 2nd flight was delayed is because there wasn't a pilot assigned for the flight and took another 2 hours just to find one. If you want this to happen to you, please fly spirit airlines. read more

I am writing to address a horrible experience we had at Logan Airport with Spirit Airlines and a Spirit manager named Mario for the 8/17 BOS to DFW 6:59 flight. After multiple failed attempts to gain our boarding passes on the Spirit app, we arrived over an hour and half early for our flight. An assistant manager unsuccessfully helped us at the Spirit kiosk. He then directed us to the check in line. There, we were greeted, asked for our flight info, and IDs. Unable to check us in at their computer, the Spirit employee tried multiple times to check us in on my phone app. With no success, he called down to our gate (38B) and spoke with the Spirit manager MARIO. With 60 minutes left to board, Mario instructed the employee NOT give us our boarding pass. Confused, the employee asked an assistant manager to step in. The assistant manager made multiple phone calls to Mario, and told us that Mario said we could not board. Confused, the assistant manager said he did not know why Mario said no. The assistant manager said we still had plenty of time! We had an already cancelled flight from Tuesday, rebooked, already assigned seats from the phone customer agent who rebooked us on Tuesday, and no one understood what was going on!! The assistant manager somehow printed out passes and said RUN! We went thru baggage check and RAN to our flight gate. Upon arriving at the gate 38B at 6:40 pm, the 6:59 pm departure flight was nowhere to be seen on the runway. 6 minutes behind me another wife, husband, and infant were running to gate 38 B for the same flight. They had experienced the exact same situation we had!!!! I asked the Spirit employee to call Mario. She did, said wait 15 minutes, walked away. I waited 25 minutes! Walked over to gate 37, told that employee to call Mario. Waited another 20 minutes. Told the gate employee to call him again I stood at gate 37 and saw Mario COME OUT OF THE GATE 38 TUNNEL!!!!! He had been there THE WHOLE TIME in the tunnel! His words, "Why are you calling my name like you know me?" "why is my name in your mouth?" I was stunned at his response. I told him he made us miss our flight and I needed it handled now. Told him to wait right there till I got my family. I walked to gate 38 to get my family. Walked back to 37 and Mario had left! Waited 10 minutes, decided to go all the way back to the front, to the check in. While waiting in the line, a Spirit Employee came to all of us and said a completely different flight had been cancelled. She asked "Did no one receive a notification?" Approximately 15+ people were then very upset about receiving no notifications of a different Spirit cancelled flight! I saw Mario. He was helping another couple, who was very upset too, and tried to speak with me about our problem. I told him to help them and then us. He kept trying to address us in a loud manner and the couple he was originally helping butted in to make him finish with them as they were irritated for missing their flight! Finally in speaking with Mario, he denied everything and called over the first employee who helped us. I then told Mario all the steps we went through, while the Spirit employee shook his head in agreement. This employee said, "Yes, I called and Mario said you could not board." I then told Mario to get the assistant Manager who helped us. He REFUSED! A nice woman Spirit employee texted the Assistant Manager to come, because she had been a witness to us from the beginning, while also apologizing, saying this should've never happened, and was rebooking us. The assistant manager comes and he also tells Mario, " I called and you said to not let them board and they had plenty of time too." This whole time NO ONE, other than Mario, knows why we were being denied! Mario became loud, rude, continued to say "why do you have tunnel vision for me? Why is my name in your mouth?" A manager said this! I videoed as much as I can. You can hear me telling Mario he said no. You can hear the other employees saying they called, we had time, they don't know why. In the video, the Spirit woman employee pulled us aside to explain the process to the new Saturday flight. She stated arrive an hour or two hours before! An employee saying that what we did today was fine to do Saturday, but yet didn't work today. This is our SECOND missed flight due to Spirit. Work hours lost, kids missing school, stress. Why did our flight leave the run way 20 minutes, or more, from original time? Why were we told no with over an hour from departure? Why could we not check in on the app, the kiosk, or at the front desk? Overbooked?! I am posting here because Spirit refuses to take our comments seriously. I stayed in the customer service line for an hour to speak to a live agent who then transferred me to a manager. Manager said online only read more

Spirit Airlines - Airlines Near Me - Boston, Massachusetts

WORST AIRLINE COMPANY IN THE INDUSTRY! The plane is extremely uncomfortable, the cabin pressure is terrible, the seats are too small, and it's dirty inside the planes. I highly DON'T recommend using this airline. Save your money and spend a little more to travel in some comfort l... read more

Update: My credit card company heard back from Spirit and my card has been credited!!!! Glad I called the credit card company back and spoke with someone who knew how to do their job!! Only 4 hours spent trying to resolve the issue. PayPal customer service fared best out of the 3 companies I dealt with. I had two unauthorized charges to Spirit via PayPal for almost $200 and it has been sheer torture to try and deal with Spirit to resolve the issue! First I do NOT have a PayPalAccount so I'm baffled how this charge ended up on my card. I filed a dispute on my card but not the consumer advocate I expected as they keep telling me to call Spirit!!! I have tried calling, texting, and emailing to Spirit to get this taken care of to no avail. The last call I FINALLY reached a human being but they kept asking me to repeat myself and spell my email address over and over again. I was transferred twice and the last representative just hung up on me. Now I'm in a 55 min queue to receive a call from an agent. I was already frustrated with this company for other reasons but this takes the cake read more

Terrible customer service. Price gouging on bags. Seats are stiflingly small. Do not fly spirit and def dont have bags. They charge for every leg of the trip and more at the airport. read more

Terrible customer service. Lady acted like a child and walked away mid conversation. She was the supervisor and the lady below us said we needed to follow the supervisor to the gates she was going to. Most unprofessional person I've dealt with in my life. Terrible terrible service will never fly with them again. Leaving as many bad reviews as possible on every sight. Absolutely terrible service read more

Spirit Airlines - Airlines Near Me - Boston, Massachusetts

Paid $400 for 3 checked bags at check in. (One over 40lbs, one regular, and one small) read more

I know people love to hate spirit, but it really wasnt that bad of an airline. Good leg room, kind staff, there were only a few times in the trip where it felt rocky. Good airline. read more

Absolutely terrible experience, Spirit is an incredibly un prepared airline. Will claim weather issues even though there is no weather issues on a canceled flight just to avoid covering overnight stays. I will never in my life fly this airline again. JetBlue it is! read more

The only credit I could give this airline is that I got to my destination in once peice. The airline staff is incredibly rude and demanding of its customers, flight attendees where extremely unprofessional aswell (reminded me of the grouch lunch ladies from when I was in school). Not to mention, there is no tvs any snack or drink is minimum of $5. Wifi cost $15 for downloading&streaming per trip. Safe to say I will never in my life even as a last resourt be flying with spirit airlines. Not to mention for $80 more per person jetblue gets you free carryon, free snacks and refreshments, great service from the airline and flight attendees and have included tv entertainment. $20 less than what I payed for a flight plus carryon for this horrible experience of a flight. read more

Worst experience of my life I will never fly spirit again. Extremely disorganized and lack of compensation. If I could give zero stars I would. Boarded the plane, made us get off the plane almost 2 hours later with no clear explanation as to why, then is unable to provide information read more

Delayed multiple times. No info shared. The app for mobile is poorly designed and does not operate well. No room near gate to hang out for the 5 hour delay. Do not fly Spirit and do yourself a favor. It has ruined my vacation. read more

Poor poor poor service. Flight delayed 3 times from Miami to Boston. Waste of an entire day. Original flight time was suppose to arrive 234pm. Somehow now it is 734pm. Fun. read more

F&$@ken HORRIBLE airline! Of course in my opinion. Unorganized and lack of leadership. Have been delayed more then twice. However very nice to see how professional their staff are as they sip their Starbucks and " hangout" at the booth, as were waiting past our planned boarding! Makes me rather stay home then fly this airline again! But I guess with that existing reputation, looks like they embrace it. 07/20/23 at 9pm was asked by this shi@@y staff to board, they accepted our boarding passes and then the shi&&y plane crew advised we could not board and asked us to step off the plane! Not one of this companies crew knows what their doing! Geesus, I hope the pilots know how to fly this plane!!!! I think they hire from temp agencies! SPIRIT AIRLINE! Again! Just my opinion! read more

If I could put zero stars I would!!! I went on a trip not long ago. the first trip wasn't so bad although my flight was delayed but I made it on time to my location even though we were running an hour late. The second time I flew out I was with my father who was charged $99 for his carry on even though they say your carry on is free. Nobody said anything about his carry on the first time we flew out. But once we flew out the second time they refuse to let him go with his carry on for free. Also, I had boughten two $50 seats being $102 plus TAX, and one I got there with my father the customer service treated us very poorly. When I told them that I had paid for those they ignored me. I then had to get new seats even though I had already paid a whole bunch of money. they are racist as I was there the lady said my father could not be seated there after I told her he didn't speak English. I had to help out a Dominican because he spoke very broken English and didn't understand why he was also being charged for his carry on. there was another Puerto Rican who was also charged for her carry on even though all of their carry ons were the right size to go through FOR FREE. SO FOR A LEASON TO EVERYBODY DONT EVER GO ON SPIRIT AIRLINES!! ps. thanks mark (dude that work for customer service) for convincing your supervisor to give my money back read more

I used them and NEVER again. They will nickle and dime you on everything. Their baggage fees are insane. When you buy your ticket and say you want a check bag it will cost $36. If you check at the airport it is $50. The carry on is worse. Anything bigger then a backpack will cost $41 when you buy a ticket, $55 at the airport but if you wait until you get to the plane it will cost $80. Yes I did see people pulled aside and had to pay extra. Nothing is free during the flight and a bottle of water is $4 I flew out of Dallas to Boston. My boarding pass said it was gate E18. When I got there the sign said the next flight was to Seattle. So I went to the big board and it said there was a gate change and I was to go to D12. I got there and the sign did say next flight is to Boston but there was no one at the desk. There was a bunch of us wondering what was happening. A bunch of people were calling spirit but couldn't get ahold of anyone. All of a sudden the monitors went blank. I checked the big board and it said the flight was back at E18 and I had only 15 minutes before the plane would leave. A bunch of us made it back back and yes the monitor said the next flight will be to Boston but the people behind the counter couldn't tell us when it would take off. It was about a hour and a half later. When we all aboard, we were told there were 50 planes ahead of us and it will a while. Not sure when we took off because I feel asleep. We had landed around 3AM. Of course Logan express had stop running and I had to hire a taxi to drive me to my car and it cost me $50 read more

We have heard so much negative about Spirit Airlines, we were honestly a little nervous to book with them. They seem to have the smallest most out of the way space at the airports (when checking in/checking bags), but I guess that's because they are newer and the other guys already were taking up a ton of space. Everyone we encountered with Spirit was friendly and helpful. They seemed to process check ins quickly and we didn't see anyone having a problem with them. Flight attendants were friendly and took care of the passengers as well as they could considering Covid things that are happening. We were really pleased with our flight and wouldn't hesitate to use them again for future travel plans. read more

The worst airline, we have a bad experience with Spirit Airlines delayed 4 hours departure and arrival flight time. Spirit Airlines is the worst airline. They charged us $300 dollar for a sports carry bag and a School back bag. I will never ever use this airline. read more

Looking for point A to point B transportation? Spirit works for that. There's no airline app for status check & check-in, no texts about your flight, no automation at all. You'll pay alacarte for everything. Bare bones means seat assignments, checked and carry on bags, and extra legroom will cost you more. Nothings free. The counter help in Boston is dead slow and not very sharp. The checking in process is kludgy and slow. read more

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I have a credit voucher and I have been trying day after day calling spirit Airlines and staying on hold for 2 hours. I was in the middle of booking a future date but could not figure out on to you recoup and use the money on a future flight. So I have tried calling but haven't got anywhere with anyone besides a voice recorded stating they are busy and will be right with you. It's so unreal these days that you can't get a live person.. please have someone call me I'm fuming right now..,. read more

Absolute joke. Landed an hour ago and have been "waiting for a place to park". It was going smooth until then. When we left a few days ago, we left 2.5 hrs late. Never again. read more