This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T transcon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired. read more

American Airlines - A321T transcon Flagship First - Airlines Near Me - Boston, Massachusetts

I gave up flying American a long time ago but every now and then I forget just how truly awful they are and mistakenly book a flight because it appears to be wildly more convenient and affordable. Don't fall into this trap. American Airlines is unequivocally the absolute worst airline available (yes even worse than Frontier - at least then you get what you pay for). This week I made the terribly misguided decision to book an American flight from PVD to DCA. The flight was at 7pm and was quickly delayed until midnight (I had anticipated this would happen given I was flying AA so not a surprise). What I didn't account for was a full flight cancellation despite the weather situation in DC clearing up at 8 pm (well before our flight was supposed to depart). I was still unfazed, however, since I had recalled similar experiences prior. After painful dealings with customer service I was finally able to rebook on the 6 am flight the next morning (this is at 10 pm the night before mind you). Though this was all a major inconvenience to me (my entire schedule for the following day was thrown out the window along with those of the people I was supposed to be meeting), I didn't expect much more from AA. The real shock came at around midnight (4 hours before I was going to wake up for my 6 am flight) when my morning flight was cancelled. I have to admit, this caught me by surprise - I figured that even for an abhorrent airline like American they would have some level of decency in servicing their customers. Alas, I was wrong. Cancelling a NEXT DAY flight 4 hours before boarding is well within the bounds of normal business operations for AA because coordinating an aircraft from an airport that hasn't had problematic weather for 12 hours prior to the new scheduled departure is just too much to ask for from a global carrier. I have now lost an entire day of my planned vacation along with the added inconvenience and expense associated with trying to find a place to work and eat tomorrow all while wondering if my flight will actually take off within 24 hours after it was scheduled to. Let this be a lesson for all of you and my future self - never ever, under any circumstances, fly American Airlines. They are truly terrible (which, by the way, is why they are being run out of business by United and Delta - two carriers who understand the value of actually being reliable and treating customers with care) read more

What has happened to American? It used to be my go to airline, but lately flights are cancelled, the planes are dirty, on plane restrooms are out of order (?!), flight attendants are surly. Delta here I come. read more

This was the first time we have flown American airlines, and it was a complete disaster to say the least. We started out with a good flight to our destination, and our return flight was nothing but a nightmare. We were trying to book an earlier flight to get home before midnight, and in doing so the American Airlines system allowed us to book, and charge us for a flight that was already delayed. As we arrived at the airport we then had to check in with guest services, which took a while as NO ONE knew where we were to go, to get the flight changed. Mind you still being charged an additional fee for changing the flight to a flight that was ideally no longer available. Followed by then paying for two bag fees and then finally getting a new flight, with a layover. Once we arrived in our final destination, I was then presented with a text message saying that one of our bags was delayed. Trying to get that bag delivered to our home has been nothing but a complete mess, as nobody actually knows where our bag is and how to get it to us. They're completely incompetent through the phones and the chat system. This is the WORST experience we have ever had with an airline and I am still without my bag after 2 days. With all of the technology and delivery systems these days, this is absolutely ridiculous and unacceptable. We will never use this Airline again, very unreliable and unprofessional. read more

Super rude staff! The first faces you see...should be the nicest! Starts your trip off right. I walked off to the side, waiting to see my bag get on the belt. I was asked what I was doing, "I said, waiting to see my bag on the carousel". Well they didn't like that! I'm not sure why. I just like to make sure my luggage gets to the right place. They were all making rude comments. Not the best experience at 5:30am. read more

The first class seat on the Airbus321neo are $$$ and a half step above coach. Seat reclines about 6 inches, there is no leg or foot rest, seat bottom is hard and painful, and if you take a late evening flight you get a bag of chips. Will never fly on this plane again. . read more

American Airlines your company is a scam and your employees are incompetent. I'm messaging everyone I know to never fly your airline again. Everyone in my family will now strictly stick to Delta as we cannot trust you with our flights. You caused us the biggest headache in the world while we had to move across the country with our dogs and you screwed us in multiple ways. Your refusal to take any accountability for your inability to post your policies online, not to mention the fact that none of your employee employees at the check-in counter knew of your policy is unacceptable. we spent an hour just trying to get checked into our flight. We even paid to be first class and you cost us the ability to go to the lounge for because of how long it took at your counter. You then forced my father to be downgraded due to your two pets only in first class policy, which is published nowhere on your website or when booking tickets. Your system also allowed us to buy three first class tickets with attached dogs which should not be allowed if that is your policy. To also find out at the gate that it's first come first serve for pets, whixh means if someone else in first class had checked in with dogs before us All three of us would not have been able to board. That is just ridiculous. You only offered us a few hundred dollars discount of downgrade my father which met his flight was still almost double The cost of What it would've been if we had just booked a coach seat to begin with. We emailed your customer support center to give you a chance to make it right and you told us to get lost. Completely unacceptable. You have made an enemy of my family. Everyone please no longer book American. United or Delta are way better for domestic flights in the US read more

Do not fly American. Ever, choose another Airline. I am at the airport at 4am because they delayed ofc without reason. Canceled flights for weather that doesn't exist. This is the worst airline. read more

The preferred airline I choose to fly back to Beantown from Aruba after celebrating the start of 2024. Extremely clean plane and our crew managing our needs in the 1st Class Cabin was FLIPPING AMAZING! Most professional and friendly crew flying the friendly sky's in my opinion. Keep up that great work and thanks for getting FRANK to the Commonwealth in one piece with a smile. read more

American Airlines - Airlines Near Me - Boston, Massachusetts

Customer Service issues. Paying for a trip with award miles prompts this message:"Add Trip Credit / Flight Credit. Check your email for your trip credit / flight credit number. " No email appeared in my inbox or spam folder. No indication given on what to do if the email hasn't been sent. No phone number given for this occurrence.. read more

we all know American Airlines suck we've got bathrooms broken flight delays and poop stains and duct tape on the window and flight 191 basically American Airlines sucks so replied to me if you want to protest for American Airlines to get sued read more

Roundtrip from BOS to LAX. Flagship First class tix at $2500+ each. Media non-functional in both seats on both flights. Seat adjustments non-functional on return flight - again both seats. Attendant able to reset and get one working was the best we could do. First class tickets don't even include wifi internet connection. Planes creaked and groaned like nothing I've ever heard (noted as a frequent transcontinental and international flier). Definitely won't be choosing AA again, no matter how convenient the times are! read more

Friendly gate agents! Thank goodness! We always have to check in and speak to the agents upfront so that we can board first and have hubs medical machine stored in the captains closet. You can't imagine how difficult and stressful this is. So when you encounter a pleasant person at the gate it helps so much. Thank you AA for having wonderful gate staff! read more

Gate agents that shout at people for no reason! Over 5 hours! American Airlines had multiple cancellations and a shocking inability to help any customer. I witnessed multiple be told that despite the cancelled flights, certain people could simply not be rebooked due to their lack of airline status-- the flight had empty seats nonetheless. I was also told it was mandatory to check my bag due to my boarding group. Yet again American staff can't seem to do much right, about half the overhead bins were empty and I'm 30 minutes late on my journey. Thanks for nothing American, will not be flying with you again. read more

American Airlines will not honor a travel credit for future travel. They restrict the time of use to be less than one year. Impossible to get past the chat or the "on hold" wait time for an agent. Not customer friendly service read more

Another excellent trip with great GA's and FA's handling the trip. The plane was packed, but we left on time and arrived early. Ride was smooth and comfortable. AA is still my preferred way to fly domestically. read more

We selected American Airlines because the schedule and routing through Providence was very good, we'd get back by 10pm. A month later AA cancels our flight, and suggests new routing that gets us back after midnight. But we specifically didn't want that flight. So, we asked for a refund. NO, NO, NO says American Airlines Customer Service, we won't refund the ticket fees, here you go, take a $900 credit (which will expire if you don't use it). BUT, it was you American Airlines, that cancelled our flight. W What if AA has no viable alternatives for routing? hat if there are other airlines offering better routing? That's an unfair policy, and should be illegal. I hope Secretary Pete (Pete Buttigieg - Secretary of Transportation), can fix some of these egregiously poor airline policies! It's as if the airlines compete with each other, to see which of them can treat customers the worst! I see that American has a 1.5 star Yelp rating, but I think it should be lower. Unfair, unacceptable, un-American. https://prefunds.aa.com/refunds/ read more

I really like American Airlines. It's one of my favorite airlines. The employees and the service are awesome. I definitely recommend this airline. read more

American Airlines - Airlines Near Me - Boston, Massachusetts

If you fly American and are depending on accessibility accommodations- forget it! I have flown several airlines into many airports and American (especially at Boston Logan) is the most difficult and the employees are very rude. Each airport and each airline handle accessibility differently but all of the others have separate check in where they check your bags, and assist you with any need you have willingly and friendly. I had to board after priority members and had difficult time getting down gang way with many people trying to hurry me along. I also had no help on getting my chair stowed at the plane door. I will no longer fly American if I have a choice. Too stressful. Shame on you America Airlines. read more

Long time AA frequent flyer. American Airlines doesn't know how to fly on time in rain out of Logan. And since the delay is weather related, they won't put me up overnight in Phoenix. read more

BUSINESS CLASS FROM BOSTON TO LAX ON A321T WAS AMAZING ================================= On Friday, January 28, 2022, my husband and I took this flight home right before the Bomb Cyclone hit. I would have to say it was the best flight I've ever taken in my life. I absolutely loved the lie flat seats in Business Class. This was probably the first time I have actually slept comfortably on a plane. The pillow was perfect. I had downloaded The Morning Show, so I was happy watching that with my own Air pods, but they provided nice Bang & Olufsen headphones. The food was the best I've ever had on a flight as well and they didn't skimp on the beverages. The service was great! I am looking forward to visiting family in New England and flying back home on one of these planes again. read more

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American Airlines, some love it, some hate it but you have to admit they fly a lot of people every day! My trip to Boston and back was a good experience, mostly. Reservations were easy. Check-in on both legs were easy. Flying out of Dallas, the staff was very friendly and helpful. Lots of people and yet they managed to keep us smiling! On the way back from Logan Airport, there were lots of flight delays and cancellations happening and there were lots of angry customers (30 or 40 at least!). Our flight was full and attempts were made to get a lot of us to take a later flight (next day), but seriously, after being gone on a great vacation this was a buzz kill. The staff were very professional and handled the anger well. (Which is ironic because this is Boston, the place where angry people kicked the Brits to the curb a few times.) read more

I do not consider myself an unreasonable man. I understand that thunderstorms over my destination airport are an act of God. There will be delays no matter what airline I'm flying, and I do not dock points for the Man above. I found the complete chaos in the airline's communication regarding delays unacceptable. It seemed that every 10 minutes, there would be an update. These updates would alternate between saying departure was coming up within a few minutes to the delay was extended around an hour. I stayed on the airplane, but I can't help but feel bad for those people who decided to wait in the terminal... for one reason or another, these folks could not return to the airplane in time, and it left without them. To be fair, I don't know their exact situation, but I would hate to be in it. Now, I wouldn't call myself impatient, but only as long as I know how bad of a delay I face. With the contradictory updates, I only knew how long the delay would be once we were off the ground. I have no complaints about the crew. It seemed they were doing their best given the bedlam coming from the corporate office and airline policies (alas, there were no free drinks while we were confused about how delayed we would be). In the same spirit, I flew American to Chicago, and my flight was comfortable and uneventful. I hope this was a one-off and that thunderstorms do not cause an airline to lose focus regarding communication; it does leave a negative impression. While safety is paramount, good communication is nice too, and this element was sorely lacking. read more

Rude as always. Boston Logan Luggage AA people always act like they hate to be there. Always dread the experience. UGH!!

Horrible honestly go to any other airline woke up at 4 to get on a 7:25 flight delayed multiple times actually I'm still at the airport and people are missing cruises and reservations. Orlando flight 2101 from Boston, the copilot had a family emergency?? Ridiculous, then they didn't have enough gas and needed more? Don't go here for your own sanity, I don't know how this is even open still this whole airline should be shut down as this happens ALL THE TIME. read more

American Airlines - 2101 American Airlines B9 Feb 16th has NOT DEPARTED 1:05PM. - Airlines Near Me - Boston, Massachusetts

Flew from Boston to Dallas, everything was as it should be - Flight was on time and was uneventful. Staff could use a refresh on the rather shoddy looking uniforms.. read more

I booked a flight on American Airlines by mistake, wrong dates, and canceled it within the hour after realizing it. While I did get a refund for my tickets, American Airlines won't give me a refund of about $100 for our seat selection. They have a ridiculous and unreasonable policy of non refunding the cost of seat selection. don't ever use American Airlines. read more

I was not happy that the fight I booked on JetBlue was handed over to American Airlines. Maybe I would have enjoyed it better had I brought more rolls of nickels and dimes, because it feels like that's what they want out of you. The plane itself was okay, with very comfortable seats. Instead of a monitor, the backs of seats have attachments to mount your electronic devices. That was the good stuff. It seems like everything here is an upgrade or extra charge. They are deceptive with their WiFi. Their ads tout "Watch movies and TV using our complimentary WiFi." What they don't tell you is that your setup gives you maybe 6-8 movies and TV shows for free using their internet. Anything else you want is $15/hour or for my trip, $19 for the entire flight. Nickels and dimes. They actually board the plane using NINE groups. Oh, would you like to board sooner with an earlier group? More nickels and dimes. When you board, groups 1-4 are listed as "priority" groups. The difference? You line up on the LEFT side of a dividing rail, under a sign that says "priority groups." Groups 5-9 will line up on the right side. Absolutely no other difference. We did receive good service from the flight attendants. Thank goodness you didn't have to pay extra for that. read more

Worst management in Boston and worst airline ever, manager would even give you time a day or even help you with your work assignments very rude and not friendly at all. read more

Arriving here, the baggage claim was awful, the baggage TV screens never listed our flight so we had no idea which carrousel had our bags. We had to ask the staff there, and then the bags didn't come out until 20 minutes later. Departing from here was a very smooth process and the staff were outstanding, at the gate, and on the plane. Very friendly and efficient. read more

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Improve the signage at Terminal B. Make it very clear what line you're in and please work to reduce lines After waiting for a self check in kiosk, where you perform your bag check operations, you wait in line to "bring your checked bags here", according to the tv screen signs. When you get to the front a guy tells you you need to go in the line labeled "kiosk customer service" Meanwhile a bunch of people have gotten in front of you and you're lucky to get through security and get your m your flight. Get in line again! Please make it clear where the lines start and which services each line provides. If the line is backed up and you have someone available have them stand at the back of the line and guide people where to go I will say there was a guy in security locating people who needed to move up to catch their flight. Terminal b is mostly American so props for that. Definitely a necessary feature given the ridiculous processes to take a plane these days Edit: this should go down to 1 star because of the absolute garbage "automated screening lanes" they started implementing in 2017. Talk about doubling the time it takes to get through security. And now they have the big congested line for them to check your id, after which you have the big congested line to get your bags checked I would like to talk to the idiot who funded this and believed the automated screening lanes improved security times. It's possible they could, but clearly they didn't do any real testing Not only are they slower, they're not automated. They require several attendants - one just to decide which trays to push through (because the front stations would be perpetually blocked by people in the back station putting they tray on the conveyor belt Probably some guy is saying "it could be better but they didn't pay to upgrade the software". We don't care. It worked and now it doesn't. For millions of people. Every day read more

American Airlines - Unclear signs and lines (line cleared up before photo was taken) - Airlines Near Me - Boston, Massachusetts

My family and I were flying from RDU to Boston through Regan. The flight from Reagan to Logan was cancelled and we were booked to Portland, Maine the next day on United Airlines out of Dulles Airport. We had to get a hotel room and lyfts to the hotel and airport and then had to find our way home from two states away, which included renting a car. I incurred nearly $1,000 in extra charges due to this and American Airlines has refunded me $21.50. I have reached out to American Airlines numerous times, but good luck getting someone on the phone who can help you. If I can impart anything on you, for the love of Peter, stay away from AA. read more

My flight was delayed from Boston to New York, for 5 hours, made me miss important meetings. I lost two big deals I've been working on, that the final stage needed my present in New York by 7:45 pm my original landing was before 7:00 pm When I called the 1800# the women on the other line was very rude, very unprofessional, and was basically no help Whats so ever!! Never flying with them again read more

American Airlines - How it kept getting delayed, and I planned around the first delayed text but as you could clearly see, they played games. - Airlines Near Me - Boston, Massachusetts

And now I've experienced American's baggage claim as I had to bring two weeks of stuff this time. Too much to fit into a carry-on, so I had to check one suitcase. While the flight was comfortable (and only delayed by weather), I was at the baggage claim carousel for thirty minutes before my suitcase appeared. I can absolutely say that I have experienced better. Delta has a "20 minute guarantee" where if your bag takes more than 20 minutes, they will put 2500 SkyMiles into your account. 2500 is about as much as I earn on a single flight. Three of those and I've got a decent one-way ticket for free. So yes, they're serious. read more

Now that this is a buyer's market amid COVID-19, I urge you to be very prudent about which airline you choose to spend your hard-earned​ money with, and especially which airline you choose to build mileage loyalty with. I suggest you make AA your very last choice. They've proven that they could care less about their customers. Why would you give them your business? Don't. My accrued miles expired in December, but I was able to get an extension by booking a flight, which I did, for myself and my husband. However, due to an unexpected life or death hospitalization,​ which one of us experienced, we had to cancel our trip. I spoke with a customer service representative who informed me that I needed to pay $300 to have my miles reinstated, or I would forfeit​ them. I asked to have the expiration date extended by a few months, offered to book a ​future flight, or offered to pay half the reinstatement fee. Moreover, I gladly offered to send her documentation from physicians​ verifying the hospital stay, and details surrounding the medical condition which strictly prohibited any flying whatsoever. The representative refused every single one of my offers​ and could care less that we had documentation proving the hospitalization​. My husband is an AA Million Miler, and I've been an AA Advantage member for over 25 years, but that didn't matter to them either. Nothing did. If they don't care about their million milers, they don't care about any of their customers! I understand that there are rules. However, their customers are human beings with life events that can happen to anyone at any time​. It was clear that AA could care less about its​ customers and makes absolutely NO exceptions under ANY conditions. This was one of the most stressful times in my entire life​ and was extremely disappointed with AA's complete lack of any customer service. This is definitely not a customer-centric company. We submitted our medical documentation to the cruise company which we had a 3-week​ international cruise booked with and had our money refunded in full, without question. What is going on with AA? We have our pick of airlines now, and they're all in need of our business. Why would you give your business to an airline like this that doesn't care at all about its customers? Don't. AVOID! read more

Not impressed with this airline at all. They forced my family to check our carry-on bags because they didn't have enough room; this irritates me because it shouldn't be customer responsibility to account for poor airline planning. My bag luckily arrived at its destination, but it was all scratched up after being (what I assume to be) carelessly handled by airline staff. On my flight from Chicago to Boston, flight attendants were not great. Got some attitude from one lady who asked me to put my seat up - didn't realize people can't even recline seats?! Only benefit of this airline is the movie options they have if you join their WiFi - there were no TV's on my plane so I had to watch on my phone. read more

A new record for poor customer service 1. Airlines randomly cancels my ticket for an international trip and sends me an email with no explanation claiming I need to call them to rebook 2. Four attempts later a sloppy agent puts me on hold for 45 min only to tell me that the cancellation was because one of the legs was pushed out by 30 min! Seriously and they needed to manually rebook for this? 3. She bounces me to advantage and get this - I am on hold for 1 hour 45 min and with no friggin' success at getting through to any human - however sloppy and inefficient they could be Wondering if this is a scam by the airlines to bounce passengers and make it so hard to rebook so they can sell seats at a higher price? Is this the post pandemic scam of overbooking? I wasn't a fan of AA when I had status - they are the the absolute worst about now - stay the heck away from these guys! For now I am gonna have to deal with these suckers cos I need to fly! read more

There is never a sense of urgency at American. They are always delayed and they just do not care. Always been a loyal delta flyer but America had more non stops from Phoenix. To date, after 8 flights they have been delayed 70% of the time. Traveling really sucks!! read more

My flight was scheduled for 9:30AM, first delay was 12:00PM. By the time the flight left it was almost 7:00PM. I lost one day of my long waited vacation. No apologies, just sorry for the inconvenience. Terrible service, I really don't think they care about their customers. Last time I'm traveling with this airline. read more

I'm having such a terrible experience with this airline. Their partner airline JetBlue delayed my flight by more than an hour out of LA which caused me to miss my connecting flight and also my final flight to my ultimate destination. No apologies just "it's out of our hands, there's nothing we can do" so they booked me on a flight that was supposed to leave in enough time for me to have ample time to connect with my final destination until they start delaying this flight again and again and again until there's no way I can make my final connecting flight, which I paid extra money to change the reservation on already. I'll be sleeping in the airport tonight and hope to reach my destination tomorrow. They did offer me a hotel for the night however, since I was practically molested at TSA lol I will pass on that experience again! Thank you very much. read more