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    Lufthansa

    2.2 (24 reviews)

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    J G.

    Manchester, England to Boston, Massachusetts via Frankfurt As is usually the case, online check-in helped hugely. Once all three of us had put in name/booking code, it appeared that we could only select seats for our flight from Manchester to Frankfurt, not Frankfurt to Boston. After entering passport details, both seat maps showed up. Seats were both in economy; 20A,B,C on an Airbus A321 and 29G as well as 53A,C on the Airbus A340-600. No line in Manchester for baggage drop, however security line was a mile long. Inbound plane was 15 minutes late and there was about 10 handicapped passengers, but flight was only 40% full. The crew hustled everyone aboard quickly and the plane left the gate and took off without stopping once. Once again, cheese sandwiches, chocolate bars and drinks were served. Only negative is no entertainment, not even overhead screens, on Lufthansa regional, short and medium haul. Plane landed just over 10 minutes late Frankfurt. We originally had a two hour layover, slightly reduced by the delay. Passengers whose connections were tight were driven directly to their gate by buggy. Changing terminals isn't hard in Frankfurt, but the large amount of passengers makes things somewhat hectic. We inquired about volunteering to stay overnight since flight was overbooked, but there was several no-shows. Boarding was efficient with two jetways again, and it was necessary since the flight was completely. We waited at the gate for 10+ minutes, but took off promptly after that. Drinks and crackers were served as soon as the seat belt sign was turned off, and the meal came shortly afterward. Pesto pasta was good, salad wasn't rotten, bread roll was fine and real utensils were used. Only negative was the dessert of key lime pie, which both smelled, looked and tasted revolting. Personal entertainment screens kept everyone happy, and the map/flight info program is very practical. As was the case last time, having toilets downstairs is more sanitary and creates a quieter cabin enviroment. The lights were switched off after a while, but personal overhead lights were bright enough to be able to read, play cards, etc. Drinks and crackers were available in galley area between meal services, but perhaps something more substantial could have been offered. Cabin crew was fairly visible during the flight, even when no service was offered. About two hours prior to landing, a "snack" was served. It was a terrible bread roll filled with some vegetable paste and left a crappy aftertaste in the mouth. Landing was on time, but jetway was attached to the wrong door, delaying the disembarking procsess. Our bags were close to last off, but that is just luck of the draw. For an averege score for the two flights, four out of five stars.

    Senator lounge  encouraging bad behavior!
    Patrick S.

    Really surprised at the food and drink quality. Small kind of crummy lounge but good food and lots of liquor choice - eat, dwinQ and be merry!

    Sad empty baggage carousel with half the plane still waiting for bags after 1.5 hours. It's unacceptable.

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    JetBlue - Tarmac View

    JetBlue

    2.7(770 reviews)
    0.4 miEast Boston

    The toll-free phone number for Jetblue airlines reservations and general customer service in the…read moreU.S. is 1-866-514-0176™. This line is available 24 hours a day, 7 days a week for booking flights, making changes, and managing existing reservations. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    This last time I flew Jetblue, I was surprised about a "new" policy they have implemented…read more Only 1 alcoholic drink is now allowed per Mosaic customer if you are seated on a regular seat. If you are seated in the Even More seats, you are still allowed 3 drinks. In the past, the 3 drinks allowance per Mosaic status was valid anywhere the Mosaic member was seated.... I guess they are trying to cut cost down but they are doing it by penalizing their most loyal members. Not a good decision in my opinion.........

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    JetBlue
    JetBlue - Tons of space and storage

    Tons of space and storage

    JetBlue

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    Spirit Airlines

    Spirit Airlines

    1.5(573 reviews)
    0.6 miEast Boston

    After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

    Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

    Photos
    Spirit Airlines - Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

    Spirit Airlines - Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

    Spirit Airlines - 5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

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    5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

    Delta Airlines - Tasty Meal

    Delta Airlines

    2.3(239 reviews)
    0.4 miEast Boston

    It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

    I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

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    Delta Airlines - Lines

    Lines

    Delta Airlines
    Delta Airlines - Landing in LA!

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    Landing in LA!

    Aer Lingus - Irelands National Airline early years.

    Aer Lingus

    1.9(86 reviews)
    0.1 miEast Boston

    We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

    Aer Lingus left my bag behind in Dublin on a flight from Boston to Geneva. In the bag was all my…read morehiking gear for a multi day hiking trip in Italy and France. I could not begin my trip without it. At the time I was promised compensation for hotel and transportation costs that were incurred while I waited 24 hours for the bag to arrive. 8 months later I'm still fighting with them. They now say they would have bought me a toothbrush, but are not liable for any other incidental costs surrounding their lack of care. The response from customer service has been glacially slow and seems to be from a bot. Any other airline would have put me up for a night and compensated me for the transportation cost and lost lodging. Not Aer Lingus. Stay away from this airline.

    Photos
    Aer Lingus - Pillowcase stuffed into the ceiling of the plane.

    Pillowcase stuffed into the ceiling of the plane.

    Aer Lingus - It's all Green!

    It's all Green!

    Aer Lingus

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    American Airlines

    American Airlines

    1.7(352 reviews)
    0.5 miEast Boston

    This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

    What has happened to American? It used to be my go to airline, but lately flights are cancelled,…read morethe planes are dirty, on plane restrooms are out of order (?!), flight attendants are surly. Delta here I come.

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    American Airlines
    American Airlines
    American Airlines - American Airlines Terminal B, Boston Logan International Airport

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    American Airlines Terminal B, Boston Logan International Airport

    Cape Air

    Cape Air

    2.3(76 reviews)
    0.4 miEast Boston

    I needed to fly to Lake Placid for work and used American Airlines who booked me to connect in BOS…read moreto a Cape Air flight to SLK. It was a long, but easy walk from the terminal I landed in to Terminal C to check-in for this flight. Checking in was a cinch - Just show an ID, let them weigh my carry-on and backpack, give them my weight and then they tagged my baggage and gave me a boarding pass. When boarding, it was an easy walk down the stairs to the tarmac where we walked to the plane and boarded it. The ground crew and pilot and first officer on the plane were helpful, explained the trip to us and we were on our way. The flight was smooth and the landing was nice. Plane is VERY loud though, so definitely wear some ear protection or headphones. I'd definitely fly them again!

    Cape Air should be embarrassed by the people they have working the desk. My flight was at 10:29, I…read moregot to the desk at 10:01. That's two minutes past their cutoff, fine, rules are rules, but the way I was treated was disgusting. One agent actually said, "I don't want to but the pilot said yes." The other snapped, "You the guy who just showed up?" and then called me a liar when I told her I had been there twenty minutes earlier. I had photo proof from my watch at the desk at 10:03, and she still doubled down. Here's the kicker: the flight still left on time and landed so early that we deplaned 25 minutes ahead of schedule. So all their nasty attitude, eye-rolling, and name-calling wasn't about the schedule at all, it was just pure unprofessionalism. If Cape Air thinks this kind of behavior is acceptable, it says a lot about how little they value their passengers. Those ladies put the anis in Hyannis. The pilots were wonderful and the landing was impeccable. So bravo to the fellas with the wings!

    Photos
    Cape Air - Another Cape Air plane

    Another Cape Air plane

    Cape Air
    Cape Air

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    Lufthansa - airlines - Updated May 2026

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