Lufthansa

2.2 (25 reviews)

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Lufthansa - Airlines Near Me - Boston, Massachusetts

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J G.

Manchester, England to Boston, Massachusetts via Frankfurt As is usually the case, online check-in helped hugely. Once all three of us had put in name/booking code, it appeared that we could only select seats for our flight from Manchester to Frankfurt, not Frankfurt to Boston. After entering passport details, both seat maps showed up. Seats were both in economy; 20A,B,C on an Airbus A321 and 29G as well as 53A,C on the Airbus A340-600. No line in Manchester for baggage drop, however security line was a mile long. Inbound plane was 15 minutes late and there was about 10 handicapped passengers, but flight was only 40% full. The crew hustled everyone aboard quickly and the plane left the gate and took off without stopping once. Once again, cheese sandwiches, chocolate bars and drinks were served. Only negative is no entertainment, not even overhead screens, on Lufthansa regional, short and medium haul. Plane landed just over 10 minutes late Frankfurt. We originally had a two hour layover, slightly reduced by the delay. Passengers whose connections were tight were driven directly to their gate by buggy. Changing terminals isn't hard in Frankfurt, but the large amount of passengers makes things somewhat hectic. We inquired about volunteering to stay overnight since flight was overbooked, but there was several no-shows. Boarding was efficient with two jetways again, and it was necessary since the flight was completely. We waited at the gate for 10+ minutes, but took off promptly after that. Drinks and crackers were served as soon as the seat belt sign was turned off, and the meal came shortly afterward. Pesto pasta was good, salad wasn't rotten, bread roll was fine and real utensils were used. Only negative was the dessert of key lime pie, which both smelled, looked and tasted revolting. Personal entertainment screens kept everyone happy, and the map/flight info program is very practical. As was the case last time, having toilets downstairs is more sanitary and creates a quieter cabin enviroment. The lights were switched off after a while, but personal overhead lights were bright enough to be able to read, play cards, etc. Drinks and crackers were available in galley area between meal services, but perhaps something more substantial could have been offered. Cabin crew was fairly visible during the flight, even when no service was offered. About two hours prior to landing, a "snack" was served. It was a terrible bread roll filled with some vegetable paste and left a crappy aftertaste in the mouth. Landing was on time, but jetway was attached to the wrong door, delaying the disembarking procsess. Our bags were close to last off, but that is just luck of the draw. For an averege score for the two flights, four out of five stars.

Senator lounge encouraging bad behavior!

Patrick S.

Really surprised at the food and drink quality. Small kind of crummy lounge but good food and lots of liquor choice - eat, dwinQ and be merry!

Sad empty baggage carousel with half the plane still waiting for bags after 1.5 hours. It's unacceptable.

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Phil C.

Elite 26

828

975

7075

10 months ago

This isn't going to be a rage review, unlike many airline reviews you see on Yelp. My experience with this airline was a mixed bag. I flew Lufthansa to Frankfurt. Ground staff in Boston were pretty polite and helpful in my limited interaction with them. Onboard, service was efficient but not exactly warm. There were a couple of flight attendants that were great but the rest were just going through the motions. The economy offering of kung pao chicken wasn't exciting but it was edible. The IFE was decent and the legroom was okay. However, the recline from the front was quite substantial, which doesn't give you much room to get out or to maneuver. The real issue I had was the amount of delays. Of the four flights I took with Lufthansa, three of them were delayed. Not great. I had to make a connection at Frankfurt, and the Lufthansa app gives you directions to navigate from where you arrive to the gate for the next flight. However, I was given wrong information and ended up having to ask around and having more complications than while the app led me to. I wouldn't go out-of-my-way to fly this airline again but it's decent enough. read more

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Kersti Y.

1 month ago

I'm guessing only people with bad experiences leave reviews. My flights from Germany were ok though their premium economy seats and service are not as good as Delta/KLM. The infuriating problem was being told my short Düsseldorf to Frankfurt leg was full and I couldn't take on my carry on roller bag. Too big they said - even tho I'd brought it on all other flights. Ok, let them take it and then was charged €110!!! And then onboard there was open bin space. Forget getting hold of customer service. Their phone line says leave a message and we'll get back to you within 30 days. Appalling! read more

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Dan M.

2 years ago

Munich to Boston... Premium Economy... Flight was 1.5 hours late in departure. Got to seat right away. Overhead bin above my seat was jammed by economy travelers. No room for my things. During the 7 hour flight, received two shot-glass sized glasses of Coke. That's it. Nothing left out for pax to help themselves and no FAs came to check on us. The cabin was too warm and there were no headphones. Not Lufthansa's fault... -Same type of unprepared pax idiots that hound other travelers to swap seats. -A huge A380 which means 500+ passengers so u won't get your luggage for at least an hour after landing. Not doing Lufthansa again. read more

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James F.

1 year ago

Not only did Lufthansa cancel our flight from Boston two days in a row, the level of chaos and confusion was unbelievable. At one point we were given boarding passes for the wrong date. Then, one Lufthansa rep was astonished that her colleague had just given us boarding passes for a cancelled flight. Same level of confusion at every leg of our trip. In Naples, no attempt to have passengers board the plane in an orderly fashion; in Munich, one rep is telling us to board at another gate. The rep at that gate is sending us back to the first gate. Lufthansa promised to at least pay some of the cost of the hotel room I booked after the first cancelled flight. That was almost three months ago and i have not received anything. When I asked why I had not received the promised compensation, it took nearly a month for Lufthansa to respond with a form letter saying, "We're looking into it." I assume they are just stringing me along until I finally give up. read more

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Rosa S.

2 years ago

Horrible costumer service. They hate Americans. My daughter was treated very badly and on top of that she was DOUBLE charged for her ski bag. Agent did not care one bit about her skies, which was RUINED because the agent decided to put it in a PLASTIC BAG instead of her ski bag!!! Nobody takes responsibility and will take your money in a heart beat. No refunds, no apologies. Horrible people, all of them!!! Also Lufthansa will change your seats even though we paid for it! They do not give a s #*! about it and will do whatever they want! You cannot complain. I was on a chat online and the robot could care less! Stay away from this airline! read more

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Barbara D.

2 years ago

if i could give it a zero i wouldn't hesitate spent hours in logan intl airport with 5 delays, plane diverted to ny with no explanation......finally at 1 am, flight canceled leaving us a stranded....no food/hotel/transportation vouchers.....no assistance or customer service. i missed my connections via germany to italy and had previously be rescheduled only to have a 10pm flight delayed beginning a one pm in the afternoon. the flights were rebooked for some but no guarantee they would leave tonight and the only option for me was to fly via frankfurt, with two 5 hour delays enroute and getting into bari italy well after dinner. no guarantee when or if there would be more delays from germany i had paid for vip transport, and 2 extra days before a tour.....so at 1 am was forced along with others to take a cab home and it cost me over $100 , arriving home 1:30 am.....proceeded to call my travel company, gate 1, and the emergency insurance co. ( had purchased 2 policies) and again luftsansa who again told me it wasn't up to them, ;take it up with gate 1 so i attempted calls and discussions until 4 am and this morning had american express start a multi faceted dispute for resolution.....this fiasco amounted to over 6,000 dollars us cancelled another upcoming trip for may to norway with gate l and will never use them again or lufthansa. i have visited over 80 countries and have never been treated so poorly by both of these companies and i had purchased luftsans thru gate 1 and had upgraded the plane selections. so no customer service and lots of run arounds that got us no where...they should'nt be working for the company; i ran a 100 yr. old family business for over 35 years and we were always known for our attention to detail and our customer service. read more

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Alison J.

2 years ago

We had a terrible experience on Lufthansa Airlines. We were put on Standby along with many other people who did not pay an additional $60 to choose their seat. Not being assured of a way home until the last minute even though we got to the airport 4 hours early and checked in right away, was very stressful. Once boarding the plane it got even worse. I had called days prior to order a nut free meal because I have a life threatening nut allergy. The first Lufthansa number I called, the guy answered the phone by saying, "Hello." I asked if this was Lufthansa and he said, "Yes". When I inquired about ordering a special meal, he told me it was the wrong number. When I asked for the correct number he said, "Google it". I told him that's how I got the number I just called. Then he hung up on me. I was eventually able to talk to the right person and was able to order a nut free meal. When meal time came, guess what? No nut free meal for me. Ugh. My sister, who was traveling with me, was instructed by the airline attendant not to put her seat back on an 8 hour flight because the guy behind her had long legs. Seriously?! Lufthansa is the worst! read more

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Paul L.

2 years ago

We were booked in business class Munich-Boston on 10/22/24, The flight was delayed leaving Munich 1 hr with no explanation and then another hour on tarmac due to a medical issue, subsequently there was a "runway issue "in Boston so the flight was diverted to JFK airport in NYC where the plane was refueled and then the push back apparatus could not be detached from the plane and we were forced to get off the plane at midnight go through customs and given our luggage and told by Lufthansa ground agents of which there were 3 for 300 people to find our own way back to Boston and we would be reimbursed. It was absurd , we spent the night on the floor in JFK, found a Jet Blue flight the next morning which we paid for along with transportation from Logan airport in Boston to our home cost over $700 . After contacting Lufthansa and following the instructions on their website and numerous phone calls with disinterested customer service representatives and filling out numerous forms online we received an email that they were not responsible and we were not eligible for any reimbursement even though we explicitly followed the instructions of their people. They essentially abandoned us in NYC and took no responsibility saying that the runway issue wasn't their fault, that may be the case but the delay in Munich and subsequent mechanical issues in NYC are their responsibility. DO NOT expect any understanding or customer service from this airline and I will never fly with them again. read more

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Eveline C.

3 years ago

Never had as much trouble with an airline as I have with Lufthansa. Their customer service is terrible. For every call we make, we get disconnected multiply times. No one really knows how things on their website works. Our current issue is the seats we selected and paid for back in October kept disappearing from our reservations. We were told multiple reasons why but not one was the same. Since our trip is in a few weeks. We are forced to buy another set of seats and wait for them to return our original $600. Now our new problem is no one can give us a straight answer as to when we can get our original $600 back. If I have a choice, I would not fly Lufthansa. read more

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Rick P.

6 years ago

My wife had to return home to bosnia for a family emergency death in family. Had covid pcr test and proper passport we get to airport and we're denied because one stop in vienna did not allow American passports. We spoke with service supervisor who stated she wrote our problem in the notes and we could call customer service to rebook. We called customer service which after 3 hrs of being hung up on the woman stated we could not rebook the flight and we were listed as a no show at the airport we were with the supervisor at the airport for over an hour trying to fix everything. Then she said we could not get a refund as the ticket was listed as no refundable very unfair and unprofessional conduct. Not one person cared about our situation or tried to help us it was an awful experience read more

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Ariar H.

7 years ago

Great airline, nice and friendly staff. Love their business lounge. In my recent flight I had Premium Economy seat but they upgraded me to Business without any charges. I loved it, so cool. read more

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Cole F.

7 years ago

I was booted off a flight that was overbooked along with six other passengers. The staff were incredibly rude to the passengers who were not able to get a seat, claiming it was their fault for checking in too late. I booked this flight months in advance and arrived at the airport three hours early to check in. We were put up in a shoddy airport hotel for the night with no access to our checked luggage. The hotel also lacked basic toiletries for women, and the food provided with the voucher was subpar. I needed to be at work the next day, and Lufthansa didn't even attempt to "sweeten the deal" for volunteering to give up one's seat before leaving several of us who needed to be on that flight on the tarmac. We also did not receive greater compensation as involuntary rebooked passengers than what was offered to volunteers, which I found very unfair. Additionally, during the check-in process not only did their check-in machines barely work, but their line signage was completely unclear. read more

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J G.

100

17 years ago

Lufthansa - Lufhansa A340 - Airlines Near Me - Boston, Massachusetts

Lufthansa - Economy Inseat Screens - Airlines Near Me - Boston, Massachusetts

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Patrick S.

194

121

13 years ago

Really surprised at the food and drink quality. Small kind of crummy lounge but good food and lots of liquor choice - eat, dwinQ and be merry! read more

Lufthansa - Senator lounge encouraging bad behavior! - Airlines Near Me - Boston, Massachusetts

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Michael C.

Elite 21

676

12 years ago

Good Lord; can they make these seats any smaller? When the person in front pushes back their seat it is literally in your face. The upside is that they still give you free booze so you can get hammered and be somewhat less miserable. Their boarding process in Munich is miserable; so much so that I strongly suspect they have outsourced this responsibility to the TSA. Only our own TSA could create such a nightmare. Jet Blue is still the most civil of the airlines domestically and Virgin or Iceland Air the most civil internationally. read more

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Joanne S.

7 years ago

Lufthansa is the worst airline I have ever traveled on. On 9/28/19 my daughter and I flew from Porto Portugal to Frankfurt Germany with a connecting flight to JFK in NY. We got off the plane in terminal A and had to get to terminal Z for our connecting flight. Fortunately the flight to JFK was delayed but we just made it. The flight attendants were drinking wine for the 7 hour flight. They were rude with absolutely no customer service. They just laughed and enjoyed their wine. When we landed at JFK an announcement was made that the machine that puts the luggage on the plane in Frankfort broke so our luggage did not arrive with us. I called and spent over an hour on hold to give someone all the information about my luggage to get a reference number. I have called every day and there is no update on where the luggage is. Today is 10/2/19. There are over 200 pieces of luggage that did not arrive. The airlines knows where it is. Also, they pack the customers like sardines. When the person in front of me pulled back her seat it was 6 inches from my face. I hope and pray I get me luggage. Never never again. read more

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Kevin K.

13 years ago

The flight was fine, but flying international it took 1 hour and 30 minutes for the baggage to arrive. Other airlines had later flights and finished their baggage service much faster. Shame on Lufthansa's baggage service. Many unhappy passengers today. read more

Lufthansa - Sad empty baggage carousel with half the plane still waiting for bags after 1.5 hours. It's unacceptable. - Airlines Near Me - Boston, Massachusetts

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James T.

8 years ago

Seats are very small, ( I'm not a big person either) left Germany made it across then had an unscheduled landing at Logan international for fuel, our destination was NJ but they made the U turn in NY! Really!! I've never flown Lufthansa before, but I know I'll never fly this airline again. read more

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Jörg D.

12 years ago

Free drinks as usual, poor ambiente as usual to. Why does virgin offer wifi and look much more like a lounge. Lufthansa really should do something here read more

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Karen R.

Elite 15

254

125

13 years ago

My last 7.5 hour flight was a bit rough for my partner and I. First we booked our tickets months ago and could not select seats. We were 4 rows apart. This was a bummer on such a long flight. Next my TV did not work for the first 2 hours of the flight...my partners never worked for the entire flight. This is simply not acceptable for such a long flight. I will say the staff was great and really did all they could to help us with this problem. After 3 reboots mine worked. They did give duty free vouchers to my partner for the inconvenience. I would hope this is not an everyday experience for all travelers. This was my first trip with them. Before booking my next international flight I will see what my options are. read more

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Bernard S.

11 years ago

Tried to make a claim for damaged bag. Wrote and filled out email form with no reply or even acknowledgement. Cannot even speak to anyone by phone. They do not care for consumer and would never fly them again. Bernard Shuster read more

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Jason M.

8 years ago

Inside the aircraft, the customer service is pretty good. Caring and attentive. However, any problems with flights being cancelled. Good luck. These people are more interested in sleeping out in the rain then talking to you or helping what so ever. Recently one of their planes became disabled while we were on it which led to a cancellation. This set off a series of events which resulted in an extra three days in Europe unplanned. Sounds good right? Wrong. 4 hours in line the first night to be booked on another flight which we were removed from while were en route in the air, landing in another country, to be rebooked again. Next day same thing. We called to ask and spent time in there customer "service" areas for reimbursement of lost wages or at least something (upgrade or whatever) and all we got was rude apathetic customer service. Not to mention a lot of finger pointing. Think twice before flying these folks, because god forbid anything goes wrong, you'll be left with a lot of nothing to show for it. I travel quite a bit to include international travel, I have never had a worse customer service experience. read more

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Trin H.

9 years ago

I just want to say I have been treated very good by the airline rep Deidre in Boston location she was very helpful and if I had any concerns she would always take her time to assist and go above and beyond for my shipment. Thank you. Please any manager read this because she is one true hard worker. Thank you Lufthansa team and THANK YOU Deidre read more

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Anna S.

15 years ago

Lufthansa often has good deals. But, in case you decide to cancel or reschedule the flight, it is very likey that you will not get any money back. They do not even give back the taxes. read more

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Sam C.

11 years ago

took a LH business class for trip to Europe. Check-in process was smooth. LH Business lounge at BOS was way better than US-carriers lounges. 747 upper deck was quite comfortable. The only downside was, as a foreign carrier, that TSA-pre was unavailable. read more

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More info about Lufthansa

1 Harborside Dr
Boston Logan International Airport
Boston, MA 02128
East Boston
Directions
(516) 738-4422
Call Now
Visit Website
http://www.lufthansa.com

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What time does Lufthansa open?

What time does Lufthansa close?

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Does Lufthansa have free WiFi?

Yes, Lufthansa has free WiFi.

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JetBlue

2.7(775 reviews)

0.4 mi•East Boston

The JetBlue Airways main customer service number is 1 (833) 462-5036TM or +1 (833) 365-51.02TM…read more This numbers is available 24/7 for bookings, change, and supports, and can be used throughout the USA to manages reservations, change, includings cancellings within 24 hours of booking for a full refunds if booked 7+ days in advances. #. Seamless Reservations & Organized Travel Planning The travel experience started with a reservation process that was straightforward, efficient, and designed to make every step convenient. Business class benefits, including premium seating, flexible fare options, and priority airport services, were presented in a clear and well-structured format, allowing travelers to compare available choices with ease. Flight schedules, passenger information, and seat preferences could be finalized quickly, while instant booking confirmation provided a detailed itinerary with every important travel arrangement organized in one place. #. Exclusive Airport Benefits & Smooth Departure Experience Business class enhanced the airport journey with services focused on saving time while maximizing comfort. Dedicated check-in facilities ensured departure formalities were completed efficiently, while priority security screening offered a faster route through the terminal. Exclusive lounge access created a peaceful setting to enjoy refreshments, relax before boarding, or prepare for the upcoming flight. Priority boarding allowed passengers to enter the aircraft ahead of general boarding, creating a calm and well-managed beginning to the journey. #. Premium Cabin Comfort & Exceptional Onboard Hospitality The onboard environment reflected the quality expected from a premium travel experience. Spacious seating, generous legroom, and carefully designed personal space created an ideal atmosphere for working, relaxing, or resting throughout the flight. Every area of the aircraft remained spotless and meticulously maintained, enhancing the sense of comfort from takeoff to landing. Attentive cabin crew provided professional and personalized service, responding promptly to passenger requests while ensuring a consistently welcoming and enjoyable inflight experience. #. Consistent Excellence from Departure to Destination From departure to destination, every aspect of the journey was managed with professionalism, efficiency, and attention to detail. Inflight services remained consistent throughout the flight, creating a comfortable and uninterrupted travel experience. After landing, priority baggage handling ensured luggage was delivered promptly, allowing passengers to continue their travels with minimal waiting. By combining thoughtful service, premium amenities, and dependable operations, business class delivered an elevated travel experience that remained comfortable, reliable, and memorable from beginning to end.

The JetBlue Airways main customer service number is **1 (833) 462-5036TM or 1 833 365 51.02**. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Seamless Reservation Process & Premium Travel Solutions** The travel experience began with a reservation system that was efficient, reliable, and designed to simplify every stage of journey planning. Business class benefits, including priority airport assistance, premium seating, and flexible fare options, were presented in a clear and informative format, allowing travelers to compare available services before completing their booking. Flight schedules, preferred seating, and passenger details were confirmed quickly, while the itinerary was issued instantly with all essential travel information arranged in a convenient and easy-to-follow format. **Exclusive Airport Comfort & Priority Ground Experience** Business class elevated the airport experience through dedicated facilities that enhanced convenience from arrival to boarding. Priority check-in counters streamlined departure procedures, while expedited security screening reduced waiting times and ensured a smooth passage through the terminal. Lounge access provided a quiet and welcoming environment where travelers could relax, enjoy refreshments, or prepare for the upcoming flight. Priority boarding allowed passengers to enter the aircraft ahead of general boarding, creating a calm and comfortable beginning to the journey. **Refined Cabin Environment & Exceptional Passenger Care** The premium cabin offered an elegant atmosphere designed to maximize comfort throughout the flight. Spacious seating, extended legroom, and thoughtfully planned personal space created an ideal setting for business, leisure, or uninterrupted relaxation. The aircraft remained exceptionally clean and meticulously maintained, reinforcing the high standards associated with business class travel. Cabin crew consistently delivered attentive, courteous, and personalized service, ensuring passengers received prompt assistance and professional hospitality from departure until arrival. **Reliable Arrival & Outstanding Travel Experience** From takeoff through landing, every stage of the journey reflected efficiency, reliability, and attention to detail. Inflight amenities were delivered smoothly, allowing passengers to enjoy a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available promptly, making the final stage of the journey quick and hassle-free. From the reservation process to reaching the destination, business class successfully combined luxury, dependable service, and premium travel advantages to create a memorable experience from beginning to end.

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Spirit Airlines

1.5(572 reviews)

0.6 mi•East Boston

After yearssssssssssss of being afraid to take a Spirit Flight, I finally did it. When I say, all…read moreof the horror stories I have heard and seen on social media were NOT my experience. The Spirit Airlines website was super easy to navigate. I got on, created my account, booked my flights, and was all set within a matter of minutes. The confirmation provided all the details for my flight and my gmail was able to pull the details and add it to my calendar. 24 hours before my flight, the check-in reminder came and the checking process was super easy. I didn't have any changes or additions so I was checked in within a minute. Arriving at the gate was vibrant as the Spirit Airlines yellow set the tone for the area. The lines were long but the staff was smiling and friendly. As it came time to board, I was a part of Group 5 which is the bulk of flyers. Though the line was about 3 gates long, the Spirit Airlines staff had an efficient process for getting us out the gate area and onto the aircraft. Of course you can't do anything about the people who hold up the line, but the Spirit Airlines gate agents even had a process for them to step to the side. Woo Hoo! Once on board, the plane is standard size, and the seats aren't as tight as I have heard. I'm 6' 3" and though I didn't have ample space, I didn't feel like I was being crushed either. The seats don't have as much cushion as some of the other airlines, however, my butt didn't start to hurt until I was 2.5hrs into my 3hr flight, so I was good. The Spirit Airlines Flight Attendants are unique in style esthetic, however, their service was industry standard and they always appeared with a smile. As you pay for everything on the flight, the process of purchasing is easy and swift. The pilot was professional and ensured we had a smooth flight into the Boston area. He kept us abreast of weather changes, altitude changes, and gave us ample time to prepare for landing. I deplaned without incident and went on about my day. My return flight to Atlanta was the same experience quality. Coming back, I did add a carry-on ($70) and it was easy to add it during my check in process. Once at Logan, the kiosk was unable to scan my boarding pass, however the ticketing attendant put in my confirmation number and I was good to go. I tagged my bag, headed to the counter, dropped it off, and was on my way to security within 3 minutes. Thank you Spirit Airlines for the safe trip and streamlined standard operating procedures. You and the staff are appreciated.

Wish I could say zero stars …read more No chance. Got to the airport at 4am My flight 6 am got changed to 12pm, then 4:30, then 11:35.... Sat at the airport till 9, then found out the flight got cancelled at 8:45. They said oh we can get you on a flight for Monday afternoon..... cruise leaves Sunday. JetBlue no flights available. Had to go with delta only thing available was 1st class... $2908 later, we are now waiting at the airport until 4:40 pm to leave for Miami. We are going on a cruise and need to be there it's our honeymoon! Spirit offered nothing to help or assist other than we can get you there two days later.... I understand there is issue and delay and cancellation.... There's no weather no issues or problems with any other flights. Their absolute best answer was $30 for a future flight, respectfully kill yourself, that's the most pathetic service, absolutely. Long story short if you plan to do anything or fly anywhere never EVER take a flight from this company.... Terrible, horrible, worse experience ever, btw this was my first experience with spirit and the absolute last. Useless worse terrible experience they should immediately stop being a company

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Spirit Airlines employees busy talking to each other instead of letting the psgrs know why we are not boarding 30 min past time

Flight canceled after 5 hours delay at 12am. Took 6 hours waiting in line to get refund/rebook. 26 hours DC to Vegas!!!

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5 hours delay and then took more than 6 hours in line to get rebooked for a flight on next day! Does it worth?!!!! up to you!

Delta Airlines

2.3(239 reviews)

0.4 mi•East Boston

It looked like a good size plane from the outside, an Airbus A321 which can hold over 200…read morepassengers. However, when we sat down in the first class cabin, I had to ask, "Honey, who shrank the plane?" The plane looked new, and was very clean. The seats also looked new, and there was a nice flat screen to watch movies. But the legroom felt really tight for first class, and the seat recline felt very limited. When my laptop was stowed under the seat, there was just enough space for my feet on the floor. The meal was very good (always go with the chicken - in this case chicken thighs), and the flight attendants were very attentive. The plane departed and arrived on time. Overall, a good flight except for the scant seating.

I would like to take a moment to thank the team Member Maha…read more(BOS Terminal E Sky Priority Line) for being so kind and going above and beyond to help me after my flight was cancelled. She was patient and went the extra mile when she truly did not have to. Not only did she take on my issue when I was not departing from her terminal, but she also answered each of my questions calmly and kindly and escalated it via phone. Because of her kindness, I got rebooked on the next flight out. This kind of patience and kindness is rare in the customer service industry and even exceptional among the interactions I've had with Delta over the last 12 months. I'm so grateful to her. I hope that this kindness will be remembered when she is up for promotion and/or performance review. Indeed, this is the kind of team member Delta could use more of at every level.

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Aer Lingus

1.9(87 reviews)

0.1 mi•East Boston

We flew on Aer Lingus multiple times from Boston to Dublin and the staff were phenomenal. We didn't…read moreknow UK regulations changed recently and everyone needs a Visa now to enter the UK so the Aer Lingus check-in attendant at Logan airport was so patient, kind and tech savvy and walked us through every step on our cell phones where we had to download the app, fill it in, and pay the fee. Then on the plane the flight attendants were so sweet. Our flight left on time. No delays and the Beef Stew dinner with roasted potatoes and string beans they served after being in the air for only an hour was fantastic. I watched a movie, drank 2 glasses of complimentary wine and slept a little with the complimentary blanket over me. Aer Lingus is definitely one of my favorite international airlines.

Aer Lingus could do a good job if there are no barriers or extenuating circumstances. If you have a…read moreservice dog, if you need to change flight dates, if you feel you might need a refund; DO NOT FLY WITH AER LINGUS. Any time you ask for clarity, it is met with apathy with an air of confidence. Questions that would take any other airline 5 minutes to find answers for, took literal days relying on kicking the can down the road to different departments. They rely heavily on voucher credit for refunds which doesn't include the cost of transferring the ticket dates, so they literally paid themselves $1,400 just to book us a flight that we couldn't ride because of service dog standards that we can't meet, that we couldn't know about about because they can't give us a straight answer.

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Pillowcase stuffed into the ceiling of the plane.

It's all Green!

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United Airlines

1.7(232 reviews)

0.4 mi•East Boston

Flew out of Boston on the 737 MAX 9 and it was a lackluster experience. Despite being a new jet,…read moreless than a year old, the seat cushions were already starting to wear out. As Boston is a major United hub, it was interesting to see 80%+ of the plane boarding with Pre-Boarding, Group 1 or 2. The Emergency Exit Row was definitely worth the premium for a 6 hour flight back to the West Coast. Cabin attendants were cordial albeit bizarre in suggesting to close the blinds on a daytime flight. Bistro options are only available via preorder. The Steakhouse burger had an ingredient list maybe with 50+ ingredients?!? The burger itself didn't feature any lettuce or tomatoes, only a warm toasted bun, a ton of cheese, along with a ketchup and mustard packet... Wifi was $8 for the entire flight and worked well. The IFE was able to connect with Bluetooth headsets. Headsets seemed to be complimentary if one were to ask. Towards the end of the flight, there was quite a hard sell on a variety of United credit cards. The push made the United flight feel like an Air Asia flight... Our flight arrived ~45 minutes ahead of schedule.

The flight attendant on flight 3682 Nadia went out of her way for my wife and I…read more We were reform a memorial service for our daughter's future mother in law. Nadia is a special person who anyone would do well to copy.

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Emergency Exit Row legroom

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Poor air ventilation

American Airlines

1.7(354 reviews)

0.5 mi•East Boston

This is just a review for the transcon Boston to LAX Flagship First service on AA's unique A321T…read moretranscon aircraft. This is a unique service offered only on the A321T and offered only from Boston to LAX, JFK to LAX, and JFK to SFO and JFK to SNA. The A321T is uniquely configured with Flagship First, Flagship Business, and economy. The amenities and seating in the premium cabins is much more akin to a widebody aircraft with lie-flat seating offered in first and business and seatback screens throughout the aircraft. Sadly, these aircraft will soon be retired as AA moves toward eliminating Flagship First systemwide. The seating in first is 1-1 which offers a lot of privacy. The seatback screen is large and high definition with a wide selection of movies and other entertainment options. Noise cancelling B&O headsets are also distributed. The meal service in first is enhanced versus what is offered in business including higher end touches on the meal tray like individual salt and pepper shakers and a metal napkin holder. There is also actual champagne in first versus prosecco in business. There is also a soup course in first which is not offered in business. The flight attendant was great and offered an attentive and premium service. Baked on board cookies are also offered prior to arrival. Overall, this was a great transcon flight on AA. Sadly, it's the exception and not the rule as service and amenities on other AA flights leaves a lot to be desired.

I gave up flying American a long time ago but every now and then I forget just how truly awful they…read moreare and mistakenly book a flight because it appears to be wildly more convenient and affordable. Don't fall into this trap. American Airlines is unequivocally the absolute worst airline available (yes even worse than Frontier - at least then you get what you pay for). This week I made the terribly misguided decision to book an American flight from PVD to DCA. The flight was at 7pm and was quickly delayed until midnight (I had anticipated this would happen given I was flying AA so not a surprise). What I didn't account for was a full flight cancellation despite the weather situation in DC clearing up at 8 pm (well before our flight was supposed to depart). I was still unfazed, however, since I had recalled similar experiences prior. After painful dealings with customer service I was finally able to rebook on the 6 am flight the next morning (this is at 10 pm the night before mind you). Though this was all a major inconvenience to me (my entire schedule for the following day was thrown out the window along with those of the people I was supposed to be meeting), I didn't expect much more from AA. The real shock came at around midnight (4 hours before I was going to wake up for my 6 am flight) when my morning flight was cancelled. I have to admit, this caught me by surprise - I figured that even for an abhorrent airline like American they would have some level of decency in servicing their customers. Alas, I was wrong. Cancelling a NEXT DAY flight 4 hours before boarding is well within the bounds of normal business operations for AA because coordinating an aircraft from an airport that hasn't had problematic weather for 12 hours prior to the new scheduled departure is just too much to ask for from a global carrier. I have now lost an entire day of my planned vacation along with the added inconvenience and expense associated with trying to find a place to work and eat tomorrow all while wondering if my flight will actually take off within 24 hours after it was scheduled to. Let this be a lesson for all of you and my future self - never ever, under any circumstances, fly American Airlines. They are truly terrible (which, by the way, is why they are being run out of business by United and Delta - two carriers who understand the value of actually being reliable and treating customers with care)

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American Airlines Terminal B, Boston Logan International Airport

Boston Logan International Airport

3.1(2k reviews)

0.5 mi•East Boston

my husband used airport assistance for first time. the assistant I think he was called khoma or…read moredhoma. made this experience so much easier he was kind and efficient. a credit to the airport

Logan airport is one of my favorite airports, being a Bostonian I love the Boston themes. I've…read morenever had a real issue here, sometimes lines are long if you go at a busy time but I've always made it with time to spare. Just plan ahead. Many ways to get to the airport too, Blue line shuttle is my fav. Lots of food options, shopping, although I never really shop since it's my home airport but I sometimes will eat here before a flight if needed. If in the morning, usually coffee from Dunks. Many different terminals, but they have an app to help you find stuff if you want and it's free to download. Live, laugh, love, Logan airport!

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Check in kiosk

Check-in in Terminal A at BOS

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Boston Logan Airport

Cape Air

2.4(81 reviews)

0.4 mi•East Boston

**FOR 24/7 help** call *+1 ^888^ 9o9-90.36™ or +1(888) 551-01.45* to reach customer service number…read more**Airways**. They can help with booking management, flight changes, and other travel-related needs. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *Seamless Reservation & Hassle-Free Planning* The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. *Premium Airport Services & Stress-Free Departure* The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. *Spacious Seating & Exceptional Onboard Experience* Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. *Smooth Flight & Convenient Arrival* The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *Seamless Reservation & Hassle-Free Planning* The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. *Premium Airport Services & Stress-Free Departure* The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. *Spacious Seating & Exceptional Onboard Experience* Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. *Smooth Flight & Convenient Arrival* The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

I needed to fly to Lake Placid for work and used American Airlines who booked me to connect in BOS…read moreto a Cape Air flight to SLK. It was a long, but easy walk from the terminal I landed in to Terminal C to check-in for this flight. Checking in was a cinch - Just show an ID, let them weigh my carry-on and backpack, give them my weight and then they tagged my baggage and gave me a boarding pass. When boarding, it was an easy walk down the stairs to the tarmac where we walked to the plane and boarded it. The ground crew and pilot and first officer on the plane were helpful, explained the trip to us and we were on our way. The flight was smooth and the landing was nice. Plane is VERY loud though, so definitely wear some ear protection or headphones. I'd definitely fly them again!

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Another Cape Air plane

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Air France

2.3(22 reviews)

0.1 mi•East Boston

I reached out to this business at 18556689025 for assistance. The call was answered in a timely…read moremanner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

Flew from Boston to Marrakech. Plane was new, clean, comfortable. Stewards were professional and…read morepolite. On the return flight I was ill and the stewards were extremly helpful. I would definitely fly Ari France again.

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Love this Airline nice service nice staff love this airplane economy has nice legroom

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Cozy M.

10 years ago

To: Carsten Spohr CEO Von-Gablenz-Straße 2-6 50679 Köln, Germany Dear Mr. Spohr, On July 3, 2016, I sent the first letter by email to you, Mr. Carsten Spohr, CEO of Lufthansa. In this letter I asked you to make sure that my return ticket to ... is not cancelled because I was not able to return to ... on March 30, 2016 because of my medical condition. Currently I am still in rehabilitation in two hospitals here in Toronto, Canada in order to recover from my brain injury and brain operation that followed. For some unexplainable reason, the response that came from you indicated that you could not find my name in the passengers' list of the flights I took with your airline even though I have provided you with my full first and last name, the flights dates, and the flights numbers. I must say that in this time of terrorism, it is worrisome that you were not able to find me in the list of the passengers. Today (July 22, 2016) at 5:00pm I called the Lufthansa Reservations Centre of Peterborough Ontario Canada. The phone number I called was 1-800-563-5954 and I spoke with ... (agent sign: ..., location call centre: ...). I gave him my full first and last name, the flights dates, and the flights numbers. I asked him to give me my flight ticket number based on the information that I provided him. He could not find my name in the passenger lists of these flights. He was able to find out that I have been on these flights only after I actually provided him with my ticket number. Lufthansa is the largest airline in Europe. It is truly very disturbing to find out that safety concerns are not on the top of the list of Lufthansa. In addition, there was a delay of the flight from Frankfurt to Toronto due to mechanical problems with the airplane. I had to stay overnight in Frankfurt before continuing my journey to Toronto while I was after brain injury and in need of medical attention. In addition, when I called the Lufthansa Reservations Centre of Peterborough Ontario Canada before my return flight to ... which was scheduled for March 30, 2016, they were rude when I asked them to postpone my flight back to ... because all my doctors in Canada advised me to continue with treatment for rehabilitation before I return to ... I did not have the strength at the time to argue with the people of Lufthansa Reservations Centre. In addition, after a few reminders from me by email, you responded to my request by asking me for information stating that you could not find me in the passengers list of flight ... that left ... to Frankfurt on February 23, 2016 and you could not find my name on the passenger list of the flight that left to Toronto from Frankfurt. You asked me to provide you with my ticket number or the reservation code. On July 15, 2016 I sent you my Lufthansa itinerary which includes the booking reference and the ticket number and my boarding ticket from Frankfurt to Toronto which includes the ticket number. I have not heard from you yet despite the fact that I have sent you several reminders. In addition, as I have stated previously in my two letters to you, I will provide you with all necessary medical documentation from my doctors in Canada and in ... I think that any other airline would have postponed my flight due to my serious medical condition and given all the difficulties that your airline has caused me, I would expect a compensation too. I look forward to your response soon. Yours truly, I received a response from Lufthansa a month later saying that I have to pay $600 for my return (the round trip ticket cost me $700). I will take them to court. read more

Jami S.

6 days ago

To speak with live person at Lufthansa Airlines call *1 888" 404 "0510 or , 1 866" 747" 0325 for '24/7 customer service' assistance with new bookings, flight changes, and cancellations. This line is available to connect with a live agent anytime, including for urgent issues. General customer support options can also be explored through their website. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my baggage at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! read more

Scarlet W.

29 days ago

Contact customer service for Lufthansa at +1 855-(803)-(3037) toll-free 24 hours/day to talk with a live agent to receive assistance 24/7 with all of your travel needs including but not limited to flight reservations, cancellations, compensation requests, date changes, questions regarding Senior discounts, and more. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, baggage allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! read more

Ivan T.

5 years ago

Lufthansa Customer Helpline Number !!!*+1-865-(339)--2140* With the current COVID-19 flu drowning the travel industry with calls for cancellations, Lufthansa came through What can I say, almost got stranded in Cancun, Mexico due to the Coronavirus and the USA cancelling my Esta last minute and have just safely made it back home after many hours travelling. !!!*+1-865-(339)--2140* Hermillo on the Lufthansa desk in Camcun went above and beyond, trying everything under the sun to get me home. He managed to get Me a seat home via Mexico City to London Heathrow, just had to organize a flight myself back to Ireland then. Even though I am sure that there were many many Delta customers in the same situation, this did not in any way negatively affect the service received or the resources put into trying to get me home safely despite the long queues forming behind me. Amazing service 5*. Thank you! Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation number lookup !!!*+1-865-(339)--2140* Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation number 800 !!!*+1-865-(339)--2140* Lufthansa reservation number USA !!!*+1-865-(339)--2140* Lufthansa reservation phone number !!!*+1-865-(339)--2140* Lufthansa reservation telephone number !!!*+1-865-(339)--2140* Lufthansa elite reservation number !!!*+1-865-(339)--2140* Lufthansa reservation agent !!!*+1-865-(339)--2140* Lufthansa advantage reservation number !!!*+1-865-(339)--2140* Lufthansa reservation and ticket changes !!!*+1-865-(339)--2140* Lufthansa reservation address !!!*+1-865-(339)--2140* Lufthansa phone number baggage !!!*+1-865-(339)--2140* Lufthansa phone number customer service !!!*+1-865-(339)--2140* Lufthansa phone number check in !!!*+1-865-(339)--2140* Lufthansa phone number customer relations !!!*+1-865-(339)--2140* Lufthansa phone number contact !!!*+1-865-(339)--2140* Lufthansa number customer service !!!*+1-865-(339)--2140* Lufthansa reservation change !!!*+1-865-(339)--2140* Lufthansa reservation check !!!*+1-865-(339)--2140* read more

Ivan H.

5 years ago

Lufthansa Customer Helpline Number !!!*+1 855 626 0109* With the current COVID-19 flu drowning the travel industry with calls for cancellations, Lufthansa came through What can I say, almost got stranded in Cancun, Mexico due to the Coronavirus and the USA cancelling my Esta last minute and have just safely made it back home after many hours travelling. !!!*+1 855 626 0109* Hermillo on the Lufthansa desk in Camcun went above and beyond, trying everything under the sun to get me home. He managed to get Me a seat home via Mexico City to London Heathrow, just had to organise a flight myself back to Ireland then. Even though I am sure that there were many many Delta customers in the same situation, this did not in any way negatively affect the service received or the resources put into trying to get me home safely despite the long queues forming behind me. Amazing service 5*. Thank you! Lufthansa reservation number usa !!!*+1 855 626 0109* Lufthansa reservation number lookup !!!*+1 855 626 0109* Lufthansa reservation number usa !!!*+1 855 626 0109* Lufthansa reservation number 800 !!!*+1 855 626 0109* Lufthansa reservation number us !!!*+1 855 626 0109* Lufthansa reservation phone number !!!*+1 855 626 0109* Lufthansa reservation telephone number !!!*+1 855 626 0109* Lufthansa elite reservation number !!!*+1 855 626 0109* Lufthansa reservation agent !!!*+1 855 626 0109* Lufthansa aadvantage reservation number !!!*+1 855 626 0109* Lufthansa reservation and ticket changes !!!*+1 855 626 0109* Lufthansa reservation address !!!*+1 855 626 0109* Lufthansa phone number baggage !!!*+1 855 626 0109* Lufthansa phone number customer service !!!*+1 855 626 0109* Lufthansa phone number check in !!!*+1 855 626 0109* Lufthansa phone number customer relations !!!*+1 855 626 0109* Lufthansa phone number contact !!!*+1 855 626 0109* Lufthansa number customer service !!!*+1 855 626 0109* Lufthansa reservation change !!!*+1 855 626 0109* Lufthansa reservation check !!!*+1 855 626 0109* read more

Katrina L.

6 days ago

The Lufthansa main customer service number is 1 888 404 0510 , 1 866 747 0325 or This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Effortless Booking & Clear Travel Setup** The journey began with a booking process that felt quick, intuitive, and well-organized. Business class benefits--flexible fares, priority services, and upgraded seating--were clearly presented, making the upgrade decision simple. Selecting flights and seats was straightforward, with all key details visible before confirmation. The itinerary was delivered instantly, providing a clear and structured overview of the trip. **Priority Airport Experience & Efficient Flow** At the airport, everything felt efficient and stress-free. Priority check-in reduced waiting time, while fast-track security ensured a smooth and predictable process. Lounge access offered a quiet and comfortable space to relax before departure. Boarding was handled seamlessly, with priority access allowing for a calm and hassle-free start to the journey. **Comfortable Cabin & Calm Environment** Once onboard, the comfort level was immediately noticeable. The seating offered generous space and flexibility, making it easy to relax or rest during the flight. The cabin remained calm, clean, and well-maintained throughout, creating a peaceful atmosphere. The crew delivered attentive and professional service, ensuring a consistent and comfortable inflight experience. **Reliable Journey & Smooth Arrival** From takeoff to landing, the experience remained steady and well-managed. Inflight service was delivered efficiently, keeping the journey uninterrupted. After arrival, priority baggage handling ensured a quick and convenient exit. Overall, the experience reflected comfort, efficiency, and consistency--making business class a dependable and worthwhile way to travel. read more

Tonny S.

5 years ago

Lufthansa Phone Number +1-808--444-46.49** I use Lufthansa constantly, and the staff you meet face to face is superb. in any case, whenever you book something and are compelled to manage a human, in the russian roulette universe of phone client support? its like the scourge of being in this nation. THEY never talk great english. My continuous booking was climbed to at first class with the objective that we could sit together. the announcement given to me? was for single flights exactly when I was holding for two. the hard and fast worth she gave me was misconceived, and I ended up skipping minds my record due to the worth she misquoted me. I expected to have her repetitive what she was expressing around numerous occasions, and solicitation that her conversation all the more moderate. I in spite of everything didn't get her. Exactly when your charging someone for two tickets, you should give the full scale cost for the two tickets since both of them are being charged together. seeing two separate charges for a comparative ticket? was misdirecting. Pick up the pace constrained offers level 40% off call +1-808--444-46.49** /Lufthansa Reservation Number. Beginning now and into the not so distant when I have to call you, I will demand someone who conveys in english. until I get someone who does. its perplexing. to think I held up over 20 minutes to book that flight/update, the to see this two days afterward was particularly beguiling. I endeavored to book this on the web and it didn't work. I got it done to get this managed, and basically need to rehash that you need to give the entire total to someone when they are using a card. Total for the two flights that I booked. State Huge Expresses gratitude toward Lufthansa Customer Service +1-808--444-46.49**. read more

Jack S.

5 years ago

J K.

2 months ago

For 24/7, toll-free customer support in the USA, call Lufthansa Airlines directly at 1_855_803_3037 for reservations. This 24/7 toll-free live human phone line provides real-time help with new reservations, ticket changes, group booking, rebooking, cancellations or any other urgent issue. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

Georg D.

6 years ago

Lufthansa Booking/ Cancellation for @+1-*855*-*948*-*3661* Assistance accessible for 24 hours. Find support for crossing out/reservation additionally rebooking or change flight! I was likewise swindled by Lufthansa Air routes like such a significant number of others. They changed my flight time by 5 hours and when I called to drop, they educated me that their new arrangement is to give a discount if the flight time has changed by 6 hours or more. At the time I bought my tickets, their strategy was crossing out and full discount if the time change is 2 hours or more. Lufthansa Air routes doesn't live by any business good or morals. We should not overlook this is a similar carrier that hauled a traveler off of an overbooked flight while truly attacking him. They are proceeding with their ambush on their clients by taking cash from them. This, in a period that we are on the whole attempting to get past these unsure and troublesome occasions. It is dishonorable, awful and out and out improper. I will NEVER fly with Lufthansa Air routes again - I would pay more for my ticket with another carrier. I would not bolster an organization that does not have this degree of honesty and participates in cheating its clients. For more info:- @+1-*855*-*948*-*3661* read more

Eric D.

6 years ago

Sam D.

6 years ago

I've used Lufthansa 5+ times I Always Used To Book Flight Ticket Through @+1-855__948(3665) I fly a lot for work and personal travel now and here's what I think. Pluses: - They have huge planes, very roomy even the economy class. - Pretty good food and free drinks. - Great movie selection. - Friendly attendants. - Cute travel kits with necessities and some extras. - Great plane ventilation. Minuses: - Bags took forever to arrive. Had to wait for an hour. - Plane bathrooms could be cleaner. Trash picked up sooner. - AC on full blast. Prepare to travel in a fur coat. Blankets don't help much. Overall one of the better airlines I've travelled especially internationally. Usually well priced tickets and you don't need to buy forever in advance. Definitely comfortable economy class compared to others. And Great Thanks To Customer Reservation Team @+1-855__948(3665). read more

Stonnis S.

5 years ago

Book Your Airlines Tickets And Get Huge Discounts Hurry Now Limited Offer ( Reservation/Cancellation Team // @ 1-808-**444**46.49 // ) Great customer service each time I've flown. Planes are new, spacious and clean. Snacks are for sale and the options were great! I joined the $9 fare club to get discounts on flights and baggage. No complaints other than the charge for every little bitty thing but fir the most part i really enjoyed flying and I'm SUPER picky about everything and they've met my expectations hands down with their customer service. Gorgeous flight crew The best care Eat good and wake up to a gorgeous angel Yessss the best Business class is awesome. I did not mind to pay the big $ Being taken care by gorgeous woman is nice Awesome flights Excellent Customer Service Team @ 1-808-**444**46.49. read more

Danny S.

6 years ago

I Called 1 (805) 609 8544 for Reservation Because of an error of my agent I happened to arrive in Washington (IAE) one day earlier than I should. Since there were no more Airlines flights this night there were no single Airlines clerk in the whole airport. I saw a person wearing a yellow jacket and asked him for help. Despite he was busy he invited me to his computer and provided a voucher for tomorrow morning flight and a voucher to a hotel nearby. Thank you, sir, you went an extra mile and provided invaluable help to me. I'd like to let Airlines know about that hard working and helpful associate. That happened October, 8th 2020, flight to Columbia, SC. Slim white male wearing glasses 40-45 yo, short grey hair. For More Information Contact - 1 (805) 609 8544 read more

Shawn S.

6 years ago

So I've never flown Lufthansa yet reserved a very late trip back home for the end of the week to NY. Long story short - acknowledged I failed (performing multiple tasks). Customer care I got was remarkable 1-8.5.5-9.4.8.3.66.5-the rep fixed the wreckage I made of my agenda and didn't charge me the markup as the first expense for the new schedule would've been the equivalent - had I booked it appropriately. Add this to the way that the Lufthansa terminal at LaGuardia air terminal in NY is 100x better than the different terminal(s) I've been at - I'm giving Lufthansa an A+ for Customer Service! 1-8.5.5-9.4.8.3.66.5 Bless your heart! read more

Matt D.

6 years ago

We had a great experience with Lufthansa Customer Service Team +1-855_^948^--3661 Service was great as well as the prices because we got my ticket kind of last minute. They arranged our seats together without charging any extra fee. For an hour and twenty minutes of flight, they still gave us a sandwich and drinks to all. Which nowadays you don't see with others. State Huge Expresses gratitude toward Lufthansa Customer Service +1-855_^948^--3661. read more

Scott M.

234

316

13 years ago

Good airline friendly staff. My only complaint is there excess baggage charges for carryons and that fact that some of their long haul flights do not have tvs in every seat. They feed you well and serve alcohol throughout the flight. My BOS-FRA flight was on time as was my regional flight. read more

Sam S.

6 years ago

I just call 855~948~3661 to reserve my Lufthansa ticket for New York to Atlanta. They offered me big discounts on Lufthansa Flight tickets. I love this Lufthansa reservations. They are Superb & helpful guys. read more

Viraj J.

4 years ago

Contact number for reservations Lufthansa Airlines Airlines 1-844-790-1041 Phone Number for cheap flight Reservations, changes and Cancellation Lufthansa Airways1-844-790-1041 Toll Free Number for help. read more

Bcsigs S.

6 months ago

worst experience ever out thousands of dollars because of these people. a disgrqce to airlines

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21 Lufthansa reviews that are not currently recommended

Why does Yelp recommend reviews?

21 reviews that are not currently recommended

Lufthansa - airlines - Updated July 2026

Best of Boston

People found Lufthansa by searching for…

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