Flew out of Boston on the 737 MAX 9 and it was a lackluster experience. Despite being a new jet, less than a year old, the seat cushions were already starting to wear out. As Boston is a major United hub, it was interesting to see 80%+ of the plane boarding with Pre-Boarding, Group 1 or 2. The Emergency Exit Row was definitely worth the premium for a 6 hour flight back to the West Coast. Cabin attendants were cordial albeit bizarre in suggesting to close the blinds on a daytime flight. Bistro options are only available via preorder. The Steakhouse burger had an ingredient list maybe with 50+ ingredients?!? The burger itself didn't feature any lettuce or tomatoes, only a warm toasted bun, a ton of cheese, along with a ketchup and mustard packet... Wifi was $8 for the entire flight and worked well. The IFE was able to connect with Bluetooth headsets. Headsets seemed to be complimentary if one were to ask. Towards the end of the flight, there was quite a hard sell on a variety of United credit cards. The push made the United flight feel like an Air Asia flight... Our flight arrived ~45 minutes ahead of schedule. read more

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The flight attendant on flight 3682 Nadia went out of her way for my wife and I. We were reform a memorial service for our daughter's future mother in law. Nadia is a special person who anyone would do well to copy. read more

Let me put this as politely as possible, United Airlines in a word SUCKS! I recently flew to Hawaii which as most people know is 5-6 hours to San Francisco then another 4-5 to Hawaii. As a wedding gift, I upgraded my sister and her husband to first class for an additional $5200. We boarded our flight only to find ourselves on a fifty year old plane and discovered that first class on this trip meant nothing more than a slightly bigger seat that did not recline with a TV that did not work. Additionally, the food was awful as was the service. Meanwhile back in economy class, I sat for roughly ten hours with my knees jammed into the derriere of the person in front of me. Also, the seat padding as been diminishing to painful levels as airlines continue to cut costs. The experience was torturous and United should be ashamed of themselves for treating passengers the way they do. read more

Awful experience brought me to tears, and the supervisor said "are you done yet"? I will never fly United ever again. Worst customer service. The gate attendants make up rules that contradict their own website. I was told "we make our own rules here" by a United gate agent when I told him he was breaking ACAA regulations by changing my seat due to my service dog. He refused to read the website rules, his supervisor could not figure out computer. I was booked into a seat for which I paid for extra leg room, showed them confirmation but they overbooked the flight and tried to give me a different seat 20 rows back because I had a service dog. This is illegal and they were nasty about it. My dog was perfectly well mannered and professionally trained. Worst customer service of any airline. I will NEVER fly United again. read more

Stock up your orange priority luggage tags! What's the point to offer these tags but not actually offer them? Club is decent at this location and is usually not super busy like some of the hub locations. read more

We normally fly through Manchester Boston but with an almost seven hour flight, we decided to avoid the. EWR stop and fly nonstop to LAX. Next time we fly through MHT. Staff at bag checking need to be retrained in customer service. Monosyllabic expressions do not positively reflect on the company and these folks are the first customer contact. Rude is a compliment for these folks. Excellent service at gate. Infrastructure at B-20-24 area is horrible one Hudson one Peets, and one small sit down. It feels like the processing line at a NYC subway. read more

Flew United from Cape Town back to Boston in their premium economy on a 15 hour plus flight to Dulles and connected to Boston. . It gives you a much wider seat with plenty of leg room and upgraded food and blanket and amenities kit. It's not Polaris but it's a 3 row 27 seat area that for me is less claustrophobic than Polaris. I was able to sleep unlike the overwhelming majority in coach who were not comfortable in their very narrow seats with minimal leg room. It is not inexpensive and maybe for the money we could have flown business class thru Europe for the same cost but I wanted the quickest, most direct routing after being away for a month. On our departing flight from lax to Dubai we flew business class and that was a 5 star experience you can also read about. read more

On my Flight to Tampa Bay From Newark New Jersey Was Amazing Staff Nice seats btw so 5 stars

I go to medical school in barbados and have flown many times with other airlines with little to no issues. I was taking united airline for the first time. We sit on the plane and they mention that they are having mechanical problems but it should be fixed soon so we should just sit and wait. soon turned into 2 hours, and I ended up missing my connecting. they deplaned us and moved us quickly to the plane next door. They made us wait in line for around 1.5 hours, making that flight super late too. Since we missed our connecting already, we decided to reschedule our flight to the earliest next flight (which we didnt know would be multiple days later). We finally get to the customer service person and they tell us they cant help us with anything that we need because they dont have time. They sent us back to the lobby. Unknowing to us-- Instead of checking who was boarding onto that plane, they didnt, and sent our bags on that plane to new jersey. we didnt find this out until later when we were asking for a refund of our checked bags and they didnt even want to give us that. They told us that our bags are set to arrive in new jersey and that they would send it to barbados to meet us there. They wanted to send us on a plane for 3 days later, which would make me late for medical school. Finally They put us on an air canada flight for the next day, which went smoothly with only a slight delay. We arrived in barbados, but when we tried to find our bags, they were nowhere to be found. There was no customer service at the baggage claim or even in the front available for united, so we stood there for 2 hours to be helped and then bounced between people for another 2 hours. In the end we were told to just fill out a lost baggage form (which a nice customer service agent from a different airline helped us with). It turns out our bags were actually sent back to boston two hours after we arrived to barbados. So for 2-3 days we didnt have our bags, which also had most of my clothes, scrubs, amenities, and medical school equipment. When we called customer service, we had to wait 1.5 hours to talk to someone. We were told that they cant give us any compensation for our inconveniences (which were many). After some arguing, they told us that we can buy clothes and amenities like soap, toothbrushes and stuff as long as its not too much money and submit a refund form for it. So we finally were like whatever we will do that, because we were so irritated at this point. We finally got them to send our bags to us for the next day, which they had to put it on air canada flight since they didnt have any more united flights until about 2-3 more days later. we finally picked up our bags which took another 1.5 hours to do. We sent the form, and 4 weeks later my family tells us that we dont have anything in the mail from united. When we called customer service again they said unfortunately our claim was denied. They said the reason was...our bags ended up being sent on another airline (aka air canada, which they had put our bags on after losing our bags 2 times), so in other words they were telling us this whole thing is not their problem. They blamed it on air canada and told us to try to get a refund from them instead. So moral of the story, united has horrible customer service, don't care about their customers, and are greedy. Safe to say, i will never fly with them again and will never recommend them to anyone i know. read more

Lately I've been traveling by planes to get to events or visit family. This was an event. When I found out that I was accepted I booked my tickets right away. I look for prices and how early they leave. Most of the time they leave when they say they do in others they change the flight to an later time for whatever reasons it's usually a time in the afternoon. Most of the time I'm flexible cause I'm staying with someone who lives near a subway so I know that I will be able to get to her house four in the morning but if she's not available I'm stuck at the terminal waiting for the train at 5:30:in the morning. Here in Florida if you don't drive or want to pay Uber. You take a bus and there buses stop at a certain time. In this case the only bus that can get me close enough to my house is about 8 blocks away. And when you have luggage, it's not great. United airlines was one of those planes that changed my flight, thankfully I was able to get a refund and scheduled on another flight at no extra charge. They were very understanding in my situation. Had been very helpful in finding a way to get there. read more

About United Airlines Flight 175, The service could have been better. I was watching Diehard on the TV at the back of the seats when suddenly two men get up from their seats. One went to the Pilots cabin (which I thought there was a bathroom up there and the main one was being used) and the other started showing us his bomb. I was very freaked out at this point, at which I called for a stewardess for a bag of peanuts. After not getting my supposed bag of peanuts, I got very aggravated and read more

I feel like I owe United a giant F you too! I really should have paid a touch extra and gone with ANY other airline because just wow did I feel like I got screwed on an epic scale. First, I discovered after I booked my ticket that they will not allow you to bring a carry on bag which is complete crap - they force you to pay an additional $30 to check your bag so that it can get man handled by their people so on a round trip flight that's an additional $60 which I did not find out about until AFTER I booked my flight...I would have paid maybe $30 extra with another airline. Logan airport has kiosks to make it easier supposedly but it was just a freaking mess of people. I was trying to scan my boarding pass to check my damned bag and after trying three machines I finally got an employee to help me which was more like dealing with a cartoon character, He got it done but it was just a joke - you know when you have to explain things that should not need to be explained?? Yeah, that happened.... On my flight back we did not have a terminal gate for over an hour when we landed so my nice two hour layover turned into me running to catch the next flight literally...I get on the plane and when snacks come around I asked for one of each of the three snacks - seriously my blood suger was getting tragic but their purchase packs all did not sound good - seriously, have someone create more appealing packs - those all sound gross!. The flight attendant (after two whole rows of people did not want a snack AT ALL) tells me that she can only give me ONE...and barked it at me like I was her infant daughter. I told her she could keep them all for her self then...seriously, I just paid your asses how much in extra bs fees and you can't give me an extra cookie? Fuck you.... read more

Flying back home to SF on a clear Tuesday AM. Arrived early and waiting at the gate in concourse B when we notice some commotion look out the window and our airplane has burst into flames ! Yes,....flames were pouring out the back end of the parked airplane as they were loading our bags and preparing to start loading passengers ! Fire engines and firefighters swarmed the plane as we sat horrified that a few hours later that could have been us in the air ! We had that happen to us a few years ago on a flight from Newark, NJ to SF and glad this one happened before we took off. Customer service has been ZERO. Left to fend for ourselves on an app. Had to ask for help re luggage and still waiting to hear from the operator who put me on infinite hold via the 1K number ! Boy they really don't want returning business anymore ! Horrific service, old planes that spontaneously combust on the tarmac and not a word of apologies or understanding. Went to the UA Lounge for help w my ticket and since I haven't renewed my membership this year (tired of bad service and prepackaged food) was treated like dirt by the desk staff. 1K means nothing anymore. We will increasingly take our business elsewhere - friendly skies my ass ! Try another airline.... read more

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2k 1st class ticket bos to sfo gets you: On board bathroom out of service. No plug for chargers. Gate sign says premier access boarding with 1k, but agent doesn't announce it, then when I ask she says they never announce premier, and, premier boards with group two even though my boarding pass says group one, and I am boarding prematurely. Terrible food. Baggage agents chit chatting and not serving customers. Broke our suitcase and we're rude when I wanted a credit for it. Questioned my honesty. I rarely fly United and never will again. American. Delta. Cathay pacific....much much better! read more

Terrible experience.. cancelled our flight....put us on an overnight flight...causing us to have to pay extra for parking...total 8 hours of layovers and then put us in middle seats separated from each other. Customer service non existent. Will never fly with them again . read more

The trashiest, worse airline provider?! You found it! I have nothing but HORRIBLE things to say about this airline. They have now successfully messed up 2/2 of the flights we unfortunately decided to book with them. And their customer service is beyond frustrating- I think they intentionally try to piss off their clients at their own amusement- condescending, irritating, unintelligent, and just plain old STUPID. Do not put yourself through the headache of booking with this TRASH airline. Zero stars. read more

Back in the day, I used to fly a lot on United, traveling with them primarily to Chicago, LA, Dulles, and various Asian cities. However, with the rise of airlines such as Jetblue and Virgin America, along with choosing other airlines for international flights, I've considered United as a secondary option, even though I had quite a few miles with the legacy carrier. My past experiences were mixed, though nothing as horrific as my experiences with Delta. Long story short: Delta made me spend Christmas eve at JFK (the horror!) and ALL Christmas on the plane. I recently had to fly with United and it was the first time since the United Continental merger. So yeah, it's been a while. It's nice to see the airline having a newly-built modern terminal with more organized and roomy gates for boarding. The plane I took was clearly a Continental holdover and so was its crew (I'm guessing they were from the old Houston hub). So I don't want to give full credit to United. The ride was okay, though bumpy throughout. The service was rather nice, as the flight attendants were polite and professional, which is all I require. Having electrical outlets with every seat was a pleasant bonus. The shock for me during my ride, more than the turbulence endured, was the fact that you had to pay to watch television, not just movies. Having flown Jetblue and Virgin a lot the past several years, I took that privilege for granted. Lastly, the legroom was lacking in comparison to the two other mentioned airlines. I checked-in for a boarding pass online, I didn't check-in a bag, and I had my boarding pass on my phone app, so I limited my interaction with ground staff to almost zero, which was likely good for all parties concerned. United is still a secondary option for me, but my experience wasn't as bad as I previously feared. read more

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Screw you United Airlines. I know it's been a long time, but I just rewatched the video of how you forcefully removed that 60 something year old doctor from your plane which resulted in him getting a concussion, broken nose, and lost 2 teeth all because YOU guys messed up and overbooked. You are a DISGUSTING airline and shouldn't be allowed to ever operate again. I vow to never buy a ticket through your company and I promise you no one I know will either. You should be ashamed of yourselves. And to the "security officers" involved - a huge F you to you guys as well. You shouldn't be allowed to wear a badge you disgusting pieces of trash. Please, don't fly this airline - you could be treated like how that doctor was too. Do yourselves a favor, spend a little extra money and fly any other airline. Don't give money to a company that treats humans this way. read more

I have mixed feelings about my recent United experience. I ended up purchasing a cyber Monday deal and I scored a really really cheap one way ticket to Denver. To put things into perspective - half the shoes in my closet cost more than this flight. It was an economy ticket- meaning I got no perks. Which was fine - I wasn't bringing luggage, But - I could not check in online. I could not check in at a kiosk. I had to have a customer service person check me in. Who pretty much said to me "you purchased a scum of the earth cheap bastard seat. I have to check you in to make sure you don't try to sneak luggage on the plane ". When it came time to board the plane, I didn't like my assigned seat, so I asked the gate attendant if I could change. She pretty much said to me "you purchased a scum of the earth cheap bastard seat. Your not allowed to pick your seat and I'm not allowed to change it". But she changed it anyway. The flight was fine. And in the end I had a decent seat. But jeez - united offered the cheap flights. Why treat me like crap for buying it? I'm just glad I'm flying a different airline home. read more

United Airlines - United Airlines thinks that this is edible - Airlines Near Me - Boston, Massachusetts

Terrible airline, no support or respect for costumers. Consistent delays and other issues that are completely within the airlines control such as having the correct seatbelt on a plane. The airline is an embarrassment to the service and transport industry. I hope to never fly with them again. read more

I did not have a choice and did not make my own reservations as this was a work related trip. Oct 31, 2019 Bos to LAX at 8:05 am Flight attendant moved my seat from 37c to 39c because a woman had a baby and said she purchased 2 seats - she originally had 39c but did not have the empty seat in 39b. Issue is with documentation??? How is it my error that the airline did not book her her two seats together??? Also if there were an accident, I would be recorded in 37c in the system. Flight attendant was also very rude about it when I inquired why I was being asked to move (especially when I planned ahead and pre/selected my seats). Her comment to me was that there was no difference between 37 and 39 c. I let her know that was not the issue- it's about principal. If she was kinder about it and less sassy, I wouldn't have minded so much. Overall, the seats are super small compared to Hawaiian airlines. The flight attendants are unfriendly and terrible!!!! I will never fly this airline on a personal level and will be sure to not fly this airline for work as well. **BTW- the flight was delayed from LA to Hawaii about 4-5 hours. I am not even upset about that as I would rather the airline be safe (plane maintenance or weather related). They did keep people informed in a timely manner. read more

You are the worst airline... you are consistently late,you're staff is not knowledgeable OR educated in fact I'm Not sure if they have a high school degree... I am Consistently disappointed by you u! read more

United Airlines - Worst airline ever!!! - Airlines Near Me - Boston, Massachusetts

Terrible airline. I don't recommend them at all. Spent hours trying to get into my account. They need to fire their whole software engineering team. read more

My daughter has a very serious , actually life threatening allergy. On sep 18 2023 on flight 1952 my daughter went to the desk to request that the flight attendants make an announcement regarding her tree nut allergy . I understand you can not control what people carry on however the knowledge is important . It also says on their website that passengers with life threatening allergies are aloud to request a allergy buffer zone . The ladies at the desk told her no , that they wouldn't , they said "just use your epi pen" . This is outrageous. Yes my daughter does carry 2 Epi pens at all times however after an injection she needs to be seen in ER and god forbid a second exposure on the flight she would be dead . SHAME ON YOU ! read more

United, so late, so crappy. They gave us some BS about how we were leaving over an hour late because it took them longer than expected to load the baggage, like they don't do this a thousand times a day. If anyone else were this bad at their job they'd be out of one. Then when we were finally ready to leave the hate at SFO, they had some issue with the vehicle that was supposed to push the plane out. It all sounds like a pack of lies mixed with gross incompetence. This was after they boarded us early, so we were sitting onboard for a cross country flight for about 2 extra hours. The seats are super close so when the person in front of me reclined they were basically in my lap. When we finally arrived in Boston we had to wait on the tarmac because our gate was blocked. I had to fly United for work, but man it's a mistake every time. read more

Our family of 5 had a return flight with United Airlines from Maui to Boston scheduled for August 10, 2023. On August 8th, wildfires destroyed Lahaina and the State of Hawaii asked tourists to go home. At 12:30am on August 10th, United canceled our flight and rebooked us for a flight on August 11th. Later on August 10th, United again cancelled our rescheduled flight. Now on the 3rd day at the hotel with no power, lights or internet, the area was running out of food and looting was starting at nearby markets. Standing on the beach, using one bar of cell service from neighboring Molokai, United told me that best they can do for getting my family home is August 15th. Our options were to wait until the power came back to find other airlines, or go to the airport to find a flight knowing that once we left the hotel, there would be no hotels left on the island to stay (because we weren't allowed back into the affected zone). At the airport, we were able to find a flight on Hawaiian Airlines for the next day. The 5 of us slept in the car that night. We spent an additional $2,457.30 in order to get home. Once home, I submitted a complaint through United's website and waited the full 8 weeks with no response. When I followed up, they claimed they emailed me to send in receipts, but (1) I never received an email and United could not re-provide such email when requested and (2) I had already provided the receipts. As requested, I resubmitted my complaint, and again had to wait the full 8 weeks. When I followed up, they ultimately said they would only provide $100 credits per person, which I specifically said would not be sufficient. I then mailed a letter directly to the CEO. I never heard back. United Airlines put my family in danger by deserting us on Maui when people needed them the most. Alaskan, Hawaiian and Southwest should be commended for sending extra planes that week. Unfortunately, it wasn't enough - and United was canceling their flights. All this time, I've never asked for anything more than my money back. The credits are an insult. United needs to make this right and compensate me in cash for what we had to spend because of their neglect. read more

If I could give a rating of negative stars, I would!!! My experience with Barbara S. from Newark airport was absolutely embarrassing! She is unprofessional! She refused to help me (all while w/ 2 small children) There was some rearranging to my itinerary and she REFUSED to even help or accommodate. She refused to tell me customer service was only a few steps away. But insisted on.... talking about me in spanish to her coworker, not knowing that I myself am a Hispanic woman and speak the spanish. I approached her and told her "there was no need to continue to talk about me to your coworker, when our conversation had ended" She continued to talk over me then proceeded to say to me, IN SPANISH "That's why you're fucked till 7pm at the airport" THIS IS ABSOLUTELY UNACCEPTABLE and will NOT be tolerated Barbara S. Is unprofessional and has no standards of ethics when it comes to customer service. I have worked in Customer service for over 12 years and understand that sometimes there's not much we can do. But, for her to talk to me in the manner in which she did, especially in front of both my daughters in UNACCEPTABLE!! read more

Booked my flight way I'm advance cause I want to plan my vacation for a reasonable price. Now I'm stressed out cause without warning my flight got changed. Arriving at the new time they set is very unsafe, and there seems to be nothing I can do but play Russian Roulette or not go... read more

Years ago it was a great airline as I used to fly often on business and now when I fly them it just is not customer friendly or comfortable and also it just can't keep itself out of the news. Who's being dragged off a plane, who's dog died because the ignorant flight attendant had a passenger put there dog in the overhead compartment or they sent a dog to Asia rather than to it's proper destination. I avoid United when traveling and take other lines where I feel we are appreciated and where I'm comfortable in there cabin. On the Internet I read a story about the 20 worst airlines and guess who was on it, Yep United, along with airlines who I never heard of.....Sad state for United read more

Absolutely abysmal service from start to finish. We booked and 8am flight from TF Greene airport in RI. Our flight had a mechanical issue that meant we'd miss our connection flight and we're told there were no other flights from DC to SF but we could fly from Boston at 6:30 pm. We paid over $100 in Ubers and trains to make it to Boston on time to find out we aren't able to even be seated together. We are losing an entire days vacation and this company can't even seat my wife and I together. I will never ever fly United again and will make sure no one else know wastes a dime on this trash company read more

Welcome to the award winning frequent flyer program from United Airlines. We wanted to take this opportunity to introduce you to our world of benefits. As a Mileage Plus and OneWorld Alliance member, you are entitled to: 1. Earn miles in the air and on the ground 3 month after you've faxed all relevant tickets, receipts and credit card information to our service center. 2. Receive priority treatment when you purchase a First Class or Business Class ticket for travel. 3. Get rewarded with free travel after spending $65,000 (Note: When seats become available). Rules and restrictions is provided in an easy to read 80 page document available upon request. 4. Priority claim service for lost luggage with a quick return of 7-10 days. Your benefits will grow as you fly more with us: Premier Status: After 25,000 miles, you will be able to priority board after First Class, Business Class, 1-K, Premier Executive, handicapped and families with young children under 5 years of age have been seated. Premier Executive: After 50,000 miles, upgrade to the Economy Plus and emergency exit row sections of the airplane. 1-K: After 100,000 miles, upgrade to Business Class, where available, subject to additional fees and regulations, and complementary alcohol. We look forward to seeing you in the friendly skies. read more

United Airlines - Airlines Near Me - Boston, Massachusetts

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Why am I top tier 1k flyer? why buy a flight in way in advance and why bother adding a global upgrade that doesn't clear right away ( often when the plane is still empty?) To fly Int on United you can't just buy and upgrade a regular coach ticket with a global upgrade that you earn you have to pay a MUCH higher fair to be eligible. So I pay double for the coach ticket after tons of research I'm 1st on the upgrade list them months go by and now I'm 7th on the list. That's a scam if i pay more to get an upgrade and if anyone can just jump me on the upgrade list later by spending a little more than me? I should get my extra money back and pay what I would pay for a regular coach ticket. Hey hustled me! Stevie read more

Not satisfied with the service. This has nothing to do with what's in the news lately. I would have thought on a 4 hour flight I would have gotten a little bit more in regards to customer service. I won't fly with them regardless of the cheap ticket price read more

United Airlines - Overbooked flights seem to be the normal with this airline. - Airlines Near Me - Boston, Massachusetts

Service at Logan is much better. Club staff and gate agents are friendlier then most other locations. Now if they could only get the flights to be on time more frequently. read more

I flew United airlines today. Couldn't being more impressed. The travel agency that sold me the tickets did a mistake. In mist cases the airlines company tell the customer to call the travel agency to fix the mistake, Joanne the customer service personnel didn't even wait for me to aks for help and went into to action. 10 minutes later all fixed. Best part of all was that Joanne noticed the mistake just by seeing how many languages i had. I'm beyond impressed and pleased. Thanks Joanne read more

When I fly United, I can count on a few things... - My flight will be delayed. - My gate will be changed while I'm waiting, sometimes to a completely different terminal, and no one will announce it. - There will be a long line of people at the gate confused about whether or not they are actually on that flight or if they are on stand-by. Knowing the above, why do I fly United? Because they often have the best deal on airfare for my destinations. If there's only a $20 difference between flying another airline... I'll choose the other airline for the greater reliability that my flight will arrive on time. Since my expectations are pretty low for this airline and I've learned how to manage in spite of their poorly organized operations, I give it two stars because they usually get me where I need to go on the same day. read more

About 25 minutes out of the airport, one of my traveling companions realized he left his backpack in the restroom in the baggage claim area. It had his computer and other important personal items. Our crew immediately started phone searches for contacts at Boston airport, not confident we'd get a human. Within minutes, we did have somebody from United Baggage on the line, gathering details and researching their system. They returned our call within 10 minutes to confirm cleaning personnel located the backpack, cleared with security and sent to lost and found. They gave us exact door location and an item identifier. United staff on the phone were awesome! Our group was ready for a wild goose chase. What a wonderful surprise and a grateful customer receiving back his items so quickly! Thanks United Boston! read more

I know if your reading this then you know that United is unquestionably the worst US carrier! I will admit I'm on the West coast and fly Alaska whenever I can, but it always stuns me on the rare occasion I'm forced to fly United. Ordered a glass of red wine, it was so bad I had to send it back. Photo attached. Next I'm 6'4" which is tall but there are plenty of 6'4" guys in the US. I was appalled at the leg room in their Economy section. My wife was uncomfortable and she is 5'7"! What an absolute joke. Please always avoid United whenever possible!! read more

United Airlines - Airlines Near Me - Boston, Massachusetts

Worst customer service ever! Even supervisors just hang up to avoid solving an issue! read more

I made a Yelp account just to leave this bag review. I had a horrible experience with every employee I encountered at United. My brother and I were traveling with skis and boots. When we checked in, we had our skis in our ski bag and all our other equipment besides our boots in our boot bag and we were taking our boots on as a carry on (this is standard so that if the bags get lost, we could still have our fitted boots and demo skis at the resort). My brother and I were rearranging a few items in our carry on because our ski bag was too heavy. While we were doing this, 2 employees came over and were very rude saying we couldn't have our boots out of the boot bag. No good morning or anything, they just started saying we couldn't do that. She then started telling the other employees around her in a snobby way what we were doing and drawing attention to us for no reason. I went to pay for the bags and another guy told me I would have to pay for each bag because the boots weren't in the boot bag. I told him we were choosing to take the boots on the plane as a carry on and that all our other ski equipment was in the boot bag. He said that boots had to be in the bag and I had to explain to him that we had all our other stuff in a ski boot bag. On the way back, from Las Vegas airport, the same thing happened. The lady said that ONLY boots could be in the boot bag, but the boots are meant for all ski equipment besides the skis themselves. She had us cram our helmets in to the ski bag with the skis, potentially crashing them because they were packed so tightly, so that the ski boot bag could go up with nothing in it, even though there is a pocket in the middle specifically meant for helmets. That flight back, the flight attendants were very rude to my little brother. He put his luggage behind the seat in the back row. There was no sign that said luggage couldn't be back there. The flight attendant aggressively picked it up and told him he had to move it. I thought the people at the first encounter were just having a bad day and and gave them the benefit of the doubt, but every single person I encountered was rude. I work in the hospitality industry myself and so I know what it is like dealing with people, but I was very compliant with the ski bag rules (the website doesn't say ski boots have to be in the bag; it is a ski equipment bag and we had all ski related items in the bag) and they gave me a hard time. I will not be flying with them ever again. To anyone flying with ski equipment, fly Southwest! You don't have to pay for the ski/ boot bag and the employees are so much nicer! Maybe United should train their employees so they know their own procedures. read more

United Airlines - Ski bag policy. We followed the rules - Airlines Near Me - Boston, Massachusetts