The JetBlue Airways main customer service number is **1 (833) 462-5036TM or 1 833 365 51.02**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Seamless Reservation Process & Premium Travel Solutions** The travel experience began with a reservation system that was efficient, reliable, and designed to simplify every stage of journey planning. Business class benefits, including priority airport assistance, premium seating, and flexible fare options, were presented in a clear and informative format, allowing travelers to compare available services before completing their booking. Flight schedules, preferred seating, and passenger details were confirmed quickly, while the itinerary was issued instantly with all essential travel information arranged in a convenient and easy-to-follow format. **Exclusive Airport Comfort & Priority Ground Experience** Business class elevated the airport experience through dedicated facilities that enhanced convenience from arrival to boarding. Priority check-in counters streamlined departure procedures, while expedited security screening reduced waiting times and ensured a smooth passage through the terminal. Lounge access provided a quiet and welcoming environment where travelers could relax, enjoy refreshments, or prepare for the upcoming flight. Priority boarding allowed passengers to enter the aircraft ahead of general boarding, creating a calm and comfortable beginning to the journey. **Refined Cabin Environment & Exceptional Passenger Care** The premium cabin offered an elegant atmosphere designed to maximize comfort throughout the flight. Spacious seating, extended legroom, and thoughtfully planned personal space created an ideal setting for business, leisure, or uninterrupted relaxation. The aircraft remained exceptionally clean and meticulously maintained, reinforcing the high standards associated with business class travel. Cabin crew consistently delivered attentive, courteous, and personalized service, ensuring passengers received prompt assistance and professional hospitality from departure until arrival. **Reliable Arrival & Outstanding Travel Experience** From takeoff through landing, every stage of the journey reflected efficiency, reliability, and attention to detail. Inflight amenities were delivered smoothly, allowing passengers to enjoy a comfortable and uninterrupted travel experience. Upon arrival, priority baggage handling ensured luggage was available promptly, making the final stage of the journey quick and hassle-free. From the reservation process to reaching the destination, business class successfully combined luxury, dependable service, and premium travel advantages to create a memorable experience from beginning to end. read more

JetBlue - The JetBlue Airways main customer service number is **1 (833) 462-5036TM or 1 833 365 51.02**. This number is available 24/7 for booking, ch - Airlines Near Me - Boston, Massachusetts

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I reached out to this business at 18556689025 for assistance. The call was answered in a timely manner, and the first representative was helpful. Although I was transferred once, the second representative was knowledgeable and provided the information I needed. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again read more

The JetBlue Airways main customer service number is 1 (833) 462-5036TM or +1 (833) 365-51.02TM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Efficient Booking Experience & Well-Organized Travel Preparation** The travel experience began with a reservation process that was simple, intuitive, and designed to keep every stage of trip planning organized. Business class benefits, including premium seating, flexible fare options, and priority airport services, were presented in a clear and informative format, allowing travelers to evaluate available choices before confirming their booking. Flight schedules, passenger information, and seating preferences could be completed effortlessly, while instant confirmation generated a comprehensive itinerary that placed every essential travel detail in one convenient location. **Premium Airport Facilities & Convenient Departure Experience** The value of business class became evident from the moment the airport journey began. Dedicated check-in facilities ensured departure formalities were completed efficiently, while priority security screening provided a quicker and more comfortable route through the terminal. Exclusive lounge access created a welcoming environment to relax, enjoy refreshments, or prepare for the upcoming flight before boarding. Priority boarding further enhanced the experience by allowing passengers to enter the aircraft smoothly and settle into the cabin without unnecessary delays. **Spacious Cabin Environment & Exceptional Inflight Hospitality** The onboard experience delivered a comfortable atmosphere where every detail was designed to improve the journey. Spacious seating, generous legroom, and thoughtfully arranged personal space created an ideal setting for relaxation, productivity, or uninterrupted rest. The aircraft remained exceptionally clean and well maintained throughout the flight, reinforcing the premium quality of the cabin environment. Professional cabin crew consistently delivered attentive, courteous, and personalized service, ensuring passengers enjoyed prompt assistance and genuine hospitality from departure until arrival. **Reliable Travel Experience & Memorable Journey Completion** From takeoff through landing, the journey reflected a consistent commitment to comfort, efficiency, and passenger satisfaction. Inflight services were delivered smoothly, allowing travelers to enjoy a pleasant and uninterrupted experience throughout the flight. Upon arrival, priority baggage handling ensured luggage was available promptly, helping passengers continue their travels quickly and conveniently. The combination of dependable service, premium comfort, and thoughtful attention to detail created a business class experience that remained enjoyable, polished, and memorable every step of the way. read more

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The primary 24/7 (toll-free) JetBlue Air Lines phone number to talk to a person is *1 (833) 462-0279™ or +1 (833) 462-0279** , which is available 24 hours a day, 7 days a week. This hotline is available 24 hours daily to assist with reservations, flight Changes, group booking, rebooking, Cancellations, refunds and all other Travel enquiries. I traveled with this airline recently, and the overall experience was smooth and well coordinated. From booking the ticket to collecting my at the destination, the process felt organized and passenger-friendly. The ticket was booked online a few days before departure. The website was easy to navigate, and all important details such as flight schedule, fare summary, allowance, and seat selection were clearly mentioned. The payment process was quick, and I received confirmation immediately, which gave me confidence that everything was properly arranged. On the day of travel, I completed web check-in to avoid waiting in long lines. At the airport, the ground staff were polite and professional while assisting passengers. They managed the counters efficiently and handled queries calmly. Boarding was announced clearly and carried out in an orderly manner. The flight departed close to its scheduled time, which made the experience more convenient. Inside the aircraft, the cabin was clean and well maintained. The seating was comfortable for an economy-class flight, and the leg space was reasonable. The cabin environment felt calm throughout the journey. The crew members were friendly, attentive, and professional. They responded quickly whenever assistance was required and ensured passengers were comfortable. In-flight service was satisfactory. Meals and beverages were served on time, and the quality was decent. Safety instructions were explained clearly before takeoff, and the crew ensured all guidelines were followed properly. Their communication was polite and reassuring, which added to the overall positive experience. The landing was smooth, and the arrival procedures were handled efficiently. Disembarkation was managed properly, and baggage delivery was timely. My luggage arrived safely without any damage or delay. Overall, the journey was comfortable and hassle-free. While there is always room for minor improvements, such as additional entertainment options or expanded meal choices, the overall service quality was reliable. Based on this experience, I would consider choosing this airline again for future travel.!! read more

JetBlue - Airlines Near Me - Boston, Massachusetts

This last time I flew Jetblue, I was surprised about a "new" policy they have implemented. Only 1 alcoholic drink is now allowed per Mosaic customer if you are seated on a regular seat. If you are seated in the Even More seats, you are still allowed 3 drinks. In the past, the 3 drinks allowance per Mosaic status was valid anywhere the Mosaic member was seated.... I guess they are trying to cut cost down but they are doing it by penalizing their most loyal members. Not a good decision in my opinion......... read more

I flew out of Logan on JetBlue on 9/24/26-thankfully it was not a busy time. Otherwise, I can't imagine how much worse the experience would have been! I had checked in online, so all I needed to do was print my baggage tags and drop off my bags. Easy right? Nope--there was no clear way to position the barcode on my electronic ticket on my phone over the reader and under the flap...so after fiddling with that a bit I ended up trying a credit card, nope. Finally typed my info in to confirm my identity. Now I'm 1 minute under the 1 hour cutoff so must seek assistance. Zero agents managing the vast sea of kiosks. I ask an agent at baggage dropoff who is the first JetBlue person I find. Am rudely directed to customer service. Loooong line there--luckily check my phone to see what Mosaic and Mint are and happy to learn that I can visit that much shorter line (1/4 mile away across the lobby ) as a United Gold member. The friendly agent there (who, to her credit, also helped a person with an unexpected issue who was not a mosaic member) was able to check my bag there no problem ‍. Flight was on time and all ran smoothly. Plane was clean. was very uncomfortable for me as it put my back in a curved forward position. Glad I was in row 4 with extra legroom. I would avoid JetBlue domestically out of Boston if I didn't have some type of elite status. read more

JetBlue is the consistent worst airline to fly. When they're aware of a flight problem, they're slow to report it so it shows up late in the system and in my specific situation I was supposed to fly out at 10 o'clock and I'm not going out till over after 1 o'clock in the morning. I asked the service desk what the issue was and they said it was mechanical when I asked for a meal voucher the supervisor said it was weather so I was not entitled to a meal voucher. They lie. People are particularly unhelpful customer service, and the gate agents. Specifically Kyle at the Boston airport. read more

Horrible in every aspect Flight delayed for almost 2 hours for no reason. Bags took 30 minutes to come out once we landed. read more

I love Jetblue, but today something strange happened. My fiancé bday was wrong on his ticket (my fault) so we had to go change it fine. While we were at the desk changing it the lady asked what time our flight was. I said it boards at 1055, when she looked confused I said oh well it leaves at 11 something. Then she went off, you know I can't hurry up, there are questions I have to ask you to get this done. With full attitude, we were so confused explained we didnt say anything to her and was not rushing her. She still caught attitude my fiance felt so bad he kept apologizing. At that point I told him let her be that way. We apologized for whatever she thought we said and I felt that was enough especially since we apologized for her mishearing. Ive never had an interaction with someone like that before and it was awkward and strange. This was on 16 Jan 26 she was at the "Pay here" lane. I hope she has a better day and Jetblue do better as far as who they let do customer service. It isn't for everyone. Terminal C is nice and has food, bars, restaurants. The boarding process was easy pleasant. Can't go wrong flying jetblue. Atleast not while on their flights. They have the best flight attendants. read more

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Reminded me why I pay a little extra for JetBlue. The captain actually kept us updated during the flight and the landing was one of the smoothest I've had read more

jet Blue sucks currently waiting for a pilot for our flight to Las Vegas. it's ridiculous how this can happen.

Received an email telling me my itinerary was canceled. NO explanation, nothing, just "canceled". That same night I heard on the local news, they were no longer flying out of Manchester (NH) as of July. I understand things happen, and they need to adjust routes for financial reasons, but a little explanation would have been nice. If I had not seen the news, I would not have know why. No "what to do now" information, NOTHING. I started looking at other flights, but by now, they were almost twice what I had paid already, plus the costs of parking at Boston, or getting a car service. They also, never refunded me the cost of my flight. When I called today to check on when it would happen, they told me another week to 10 days. Thoroughly disqusted with JetBlue, and their customer service, or lack there of. read more

There are several reasons that JetBlue is my way to get to and from Boston currently. First, direct flight and I much prefer taking a red eye. Doing a pit stop is just miserable and when you think about how much time and energy it adds to your flight and travel - it is worth the little extra. Also, you get to check one bag for free and pick your seat. I need to be by the window and not surrounded plus Jetblu planes are far less sardine like so I can actually breathe. The whole experience was so much better than I have experienced on other airlines and I now seek out their flights. read more

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JetBlue in Boston has been very good to me. So far no late cancelled or delayed departures. I always have the same gate 33 at the end of the terminal. I like they have the option of the priority security pass and options for upgrades to better seats. Logan is no fun getting too but this experience with JetBlue makes the trip less stress full. Really no negatives to speak of so far. read more

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Flew JetBlue direct and had great service on the plane. The steward & stewardess offered extra snacks and encouraged us to get whatever we liked at their little snack bin. I loved that. It took out them having to go to us a second time for snacks. We also liked that they served coffee or tea before we landed. We got the emergency seats for extra leg room and there definitely was enough room to stretch which is great! read more

6 hour delay, with barely an update and then the update appeared to be a partial lie. Then flight cancelled. And actually, with the the weather situation this time of year and my Buddhist like composure and patience, I am actually not miffed at this point, for none of this is Jet Blue's fault when it comes to delays and weather. It happens. But the additional 6 hours from shortly after midnight to me sitting here right this moment at 5:38am simply having to wait to get the luggage that never left the airport 12 hours prior back..... unacceptable. My AirTag shows me exactly where it is too. No updates. No communication. App is overwhelmed. Website overwhelmed. Anticipated wait time on phone 90 minutes. Staff not provided enough information to be helpful. We had an excellent flying experience from Paris to Boston, but Boston dropped the ball. A "never again airline" through this airport for me personally. read more

Honestly every time I fly JetBlue I regret it. Let's start off with them changing departure times days in advance instead of the day of the flight. If I wanted to leave two hours later than I planned I would have booked on another airline. On this trip I'm traveling with children so had to check in at the service desk. One person working the entire desk. Took about thirty minutes to finish the process. And the associate at the gate was very rude . Air travel in general is not fun but I got the blues traveling with JetBlue. PS I have flown over two million miles over my career. read more

I'm a big JB fan but I'm getting very annoyed with JB out of Logan airport. I recently flew them back to Vegas and it was the 3rd flight out of Boston that has been delayed. Its sooooooo annoying!! I almost went with a different airline back to Vegas fearing that this was going to happen again but decided to chance it. Well guess what?? Flight was delayed AGAIN!! Whats even more messed up is it was originally 2hrs delayed and while I was finishing up my food @ a bar I checked my flight status on my JB app & it told me it was boarding in 15mins & the gate changed. Looks like they were going with a different plane that came in from Aruba. So I rushed to get to my gate just to wait more then 15mins. They made an announcement that we wouldn't be boarding for another 45 minutes. The original plane was coming in from out of the Country too and the same with the last time I flew out of Boston. Seems that this is the case with the plane that they use for flights out of Boston. They have to go thru customs, clean the plane & the time in the past had to change the crew. It was 3 hrs late and forget about how long we had waited on the run way before taking off. I will definitely re-think using JB out of Boston back to Vegas the next time I go home to visit because this is getting very annoying & frustrating. Boo JB!! read more

Jet Blue does not operate out of my home city but they do out of Detroit. When planing a trip across the pond, I was astounded by the prices for business class and found a "sweet spot" in pricing with Jet Blue that was well worth the inconvenience of not leaving from home. Check in at DTW was quick and we soon boarded or flight to Boston to connect to London. Jet Blue offers what they call "Mint Service" on long domestic flights as well as on flights to the Caribbean and Europe. Detroit to Boston was a commuter jet with amazing leg room in coach. Once in Boston, we boarded our flight to London. Mint seating is a total lie flat seat in a private compartment. It has a door that can be closed for additional privacy. Seating was comfortable and we both had a good sleep. Food is pretty good as well with several choices Cabin service easily equals what I've experienced with the "best airlines". Pros: 1. Individual private compartment seating with lie flat bed. 2. Large screen video monitor loaded with tv, movie and music options. (I just stare at the map) 3. Good food, wine and drinks 4. Super fast FREE WiFi. In fact, this review is being written and posted in flight. Cons: 1. Have to go to another city to fly as JB doesn't fly out of home city. 2. Limited presence in Europe-need to connect, change airlines, etc. 3. No lounge access. 4. When flying in "Mint" you are totally self contained making any conversation with your traveling companion pretty much impossible. (We texted back and forth as the WiFi was so good. ). Really the pros far outweigh the cons - at least in my position where I saved quite a bit traveling this time. Next time I cross the pond, I'll definitely check pricing on Jet Blue. A very decent product. read more

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JetBlue Mint Barbados to Boston JetBlue claims their First Class (Mint) Service provides: * Lie-Flat Seating * Delicious Dining * Dedicated Storage * A 17" TV * In-suite power and wireless charging * Customizable lighting * Extra storage and nooks * Adaptive® Foam cushions * A memory foam pillow and a blanket But do they? Actually, they do, though they fail to mention the egregiously high price tag. So, if you're willing to pay a premium to avoid the packed coach seats on a long flight, Mint provdes a very nice ride. And the seats do slide to a completely flat position, which makes it possible (but cramped) to sleep or at least snooze. The dinner was excellent, I selected the Beet Salad, the tasty encrusted Red Snapper, with a very nice glass of Bordeaux. With such comfort in First Class, I often fail to see why JetBlue and other airlines don't consistently offer three classes for passengers to choose: First, Premium, Coach. JetBlue's Extra Space seating barely provides any advantages over standard coach, the seats are the same size, the food (for purchase) is mediocre, and you get a few inches of extra legroom and board in an earlier group. That said, Mint is a very comfortable and relaxing experience. read more

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JetBlue is my new favorite airline by far. I just returned from a recent trip where I flew JetBlue from DC to Seattle with a layover in Boston. Both legs of the trip were with JetBlue. I can't say enough great things about the crew that staffed the flight from Boston to Seattle. I happened to be flying (alone) on my birthday. As soon as I took my seat, I was handed a birthday card signed by the entire crew, and at least two of the crew members stopped by my seat to tell me Happy Birthday. Then when I pulled out my wallet to pay for the rosé I ordered, a lovely crew member gave it to me on the house since it was my bday. And neither flight was overbooked. Paying for the emergency exit upgrade was well worth the money. I had acres of legroom and the whole row to myself. 10/10 would recommend. read more

JetBlue - Airlines Near Me - Boston, Massachusetts

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The flight was on time. Honestly, the airplanes are outdated and old. On both legs of my trip none of the TVs worked. On the flight to my destination the reclining option was broken and kept going back. This was once an awesome airline. The planes are just a disrepair now. Time to update the fleet. read more

THIS AIRLINE SUCKS!!!!!!!!!! Not only was our flight delayed, they are the least accommodating airline I have ever been on. On my flight from Aruba to JFK there were so many open seats that we had asked an attendant to move us to like So Many Seats. and she refused to let me and my boyfriend sit next to each other leaving us in the back for absolutely no reason. This would never happen with Delta. It also smells bad and has to slowest service I've ever experienced. Why did I have to wait 30 minutes to be able to pee because the attendant wanted to stay blocking the aisle to chat with someone??????? read more

Flew them from LGA to BOS recently, and I have to say i was disappointed. Why? Glad you asked! Flight delays are a thing with jetblue. They really are. We were delayed about a half hour for a reason that is a mystery, because there were no announcements made at the gate. On board the seats were ok and the in flight entertainment was pretty good. Since our flight was only an hour I didn't use it that much. But here's the kicker. When we landed at Logan Airport, it took an HOUR AND TWENTY MINUTES to get our checked bags! Why? Another mystery, because no announcements, not even staff at the carousel to assist. I had to go all the way over to the baggage office to get results. From the amount of people in there, it worried me about checking bags with them in the future. Jetblue. Use them if you dare. read more

This may be considered a lower tier airline because they nickel and dime you on everything from in flight means to charging for a carry-on ?! But... Free in flight wi-fi, comfortable seating (though on the small side), clean planes, and friendly staff. It's a yes from me. read more

JetBlue - Airlines Near Me - Boston, Massachusetts

The worst airline out of Boston Logan. Not 1, not 2, but a total of 6 delays for one flight. They string customers along and will end up flying out even if it's more than 8 hours late, instead of being up front and just cancelling the flight in advance to give customers a chance to pivot their travel plans - overall so they don't have to refund customers. The delays will often be in 1-2 hour increments so that passengers are being strung along for hours just to be let down sitting in the airport the entire day. They lost my luggage twice. Service was a huge disappointment. I had to call customer care several times for help but their team was cold, irritated, rude, and not empathetic. I even physically went to the JetBlue Just Ask desk at Boston Logan for help and overheard a JetBlue employee talk to a woman that missed her entire bachelorette weekend over their delayed flight with zero empathy or compassion. I understand things happen but there's no need for rude and careless service especially for someone celebrating a milestone. I wish I would have read their reviews before booking with them. All across the board their service scores are low. read more

JetBlue - Terminal C - Airlines Near Me - Boston, Massachusetts

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The worst airline I have EVER dealt with, in my 40 years of flying! I lost out on a $10,000 "Secrets" Punta Cana vacation due to the incompetence of just ONE (thats all it takes) power-entitled counter service manager at the Orlando airport in late April 2025. I didnt get her name but she was a caucasian or hispanic, middle aged ,overweight female who appeared to be the manager at about 6 am. She denied boarding to me and my girlfriend saying my passport was invalid ,despite having used it at least 6 times before (recently) and I even showed her the stamp from numerous other countries ,including the Dominican Republic. She just refuse (or didnt know how to) enter the information into her computer (because her scanner machine couldn't scan my passport). Also the passport does not expire until 2032. DO NOT take your chances flying with JetBlue EVER !! read more

I have always flown JetBlue. I have never flown another airline just because I used to love how clean it was, and how courteous and kind the flight attendant and pilots were.. I flew out June 26 flight B6 95 from BOS to PDX with a departure of 6:55 PM. Everything was going smoothly until I walked onto the plane the flight attendants that were supposed to be greeting people in saying hello and helping with their seats were too busy complaining how they were stuck on this overnight flight and they didn't wanna be there not to mention their uniforms looked beyond disheveled. It was almost embarrassing. My TV and Internet didn't work and when I brought it to the attention of the steward is the stewardess said it's just your seat so it's not the plane it's you. Between all the stewardess, I don't know who had the worst attitude in the worst eye roll. There was one specific female flight attendant that made no bones about not wanting to be on that flight. I let it go thinking it was just a one time thing. My flight home which was on July 28 flight B6 95 from PDX to BOS, I always book the second row so I can get on and off the plane easily due to my high functioning anxiety. This boarding process was an absolute nightmare because they did their usual allow family, veterans mosaic members, etc. but all of those people took up the overhead space so when it was my turn to get on again, the stewardess was extremely rude. I was looking for a spot closest to me to put my bag in she comes up behind me to the point where she's touching my back with her body and goes. What is your problem put your bag up and sit down. I tried to explain to her that there was no room near me so she took my bag and proceeded to put it down near the ninth seat on the plane. After she did that, she proceeded to say I'm not gonna tell you again to sit down at that point I was flustered and almost in tears. In like the first flight because I was so close to where they prep all the drinks and snacks all they were talking about is how much they "hate their job how much they hate being on these type of flights with entitled people who think they're above them." Again on this flight my TV didn't work. I mentioned it to a male stewardess. He asked me if I was plugging everything in right I showed him it was in the right outlet and all did was shrugged his shoulders and told me it's gonna be a long flight for you. And to bring up the uniforms again, one stewardess looked extremely professional, and the other two stewardess looked like they were disheveled didn't want to wear the proper uniform and frankly just didn't wanna be there. I'm not 100% sure on my second flight if only one bathroom was working in the front because everyone kept using that one bathroom so the smell was ungodly to the point where me and the two other people I were sitting next to were almost gagging . I have never in 28 years of traveling, have experience such unprofessionalism. Along with filth, both of the planes I was on were not thoroughly cleaned and inspected. In hindsight, I hope JetBlue is not going downhill because that's what it seemed like I felt like I was on a spirit airplane With the JetBlue prices. Considering the amount of money I paid for these tickets. It makes me wonder if I should start looking at different airline and not even bother with JetBlue. read more

This airline has gone so far down hill it's unbelievable The last trip I took was delayedx8.5 hours from hpn to pbi I got covid from being stuck in that airport with little ventilation and hard as rock seats Today coming back from Boston another joke Computer issues ( while your crew was laughing and bouncing around up front( Maybe they have nothing else to do but the passengers do I will choose sprit or allegiant before flying jet blue again and that is setting the bar very very low read more

I am never flying JetBlue again. They have really screwed me over twice along with the fact their flights are almost always late. They have some of the cheapest and most convenient flights from Boston but I will be flying American or Delta from now on. This is what happened. Twice I had a flight that they rescheduled to a time that interfered with work. However they didn't move the flight by 3 hours or more so I couldn't change it without paying the difference. The first time I was not that upset. My flight was a red-eye that got into Boston on Monday around 6:30am which gave me time to get to work at 8:00. They then moved it to arrive a little after 8 so I wouldn't make work. There was a flight Sunday afternoon that actually was better for me but I didn't book it because it was $100-200 more. I was hoping they could just rebook me but they wouldn't without me paying the fee. I reluctantly paid the fee. I wasn't happy about it but they did original switch me to a new flight with the most similar flight to my original itinerary and it was a better flight than my original one that I ended up rebooking for fee. However this happened to me again but this time it was so much worse. I was hoping to fly to Florida the last weekend of November right after Thanksgiving on the condition I could find a cheap flight. I was shocked I found a super cheap flight from Boston to Orlando at 7:30pm on Friday with Jetblue and booked my trip. Then I was notified that my flight got moved to 5:45pm. I work until 5 so I would not make this flight but again it wasn't in the 3 hours time difference so I couldn't change it without a fee. However I became very angry when I saw there was a 7pm flight from Boston to Orlando which was almost the same as my original itinerary but to change it, it was going to be over $400 for literally almost the same itinerary that I initially booked. I was absolutely not paying this. Again I would be paying $400 for practically the same flight I initially booked. I tried to call customer service and was on hold 15 minutes and the first time someone accidentally hung up on me. I then tried to do the chat but it wasn't even a jetblue agent just a generic chatbot who then said they would connect me to an agent but I had to put down a $5 deposit (super sketchy). FYI Delta has an excellent chat service and helped me change a very complicated travel situation and I didn't have to give them any credit card info. I finally got a hold of someone and there is nothing I can do except pay over $400 or miss work. I guess I am missing work and never flying with Jetblue again. read more

Jetblue is the absolute worst airline! Do not book with them! We have been Mosaic for many years and we will never fly with them again. We booked our adult children flights with them and they canceled the flight and couldn't booked them another flight for four days and would not compensate them anything for rooms, food or transportation! Nothing! The worst customer service especially for mosaic members! read more

The morning of May 14th started like any other day and we're on our way to Barbados. At the airport, we are waiting to board our flight when all of a sudden, a man comes out and said hello to all of us and see how our day is going? Who does that???? Gerry, the pilot, does. We've never had that happen. Most pilots pass by the waiting area and go straight to the plane. They don't even give us a second look, and here is Gerry, Pilot for flight B6 25, doing the exact opposite. Our flight was entertaining, and Gerry made it bearable for those who do not like flying. On my way back home, bumped into him again, but this time, he was a passenger. Thanks, Gerry, for making our flight fun. read more

JetBlue - Gerry the Pilot taking a selfie with me. - Airlines Near Me - Boston, Massachusetts

never use these guys out of boston. its a nightmare. the wifi on the plane doesnt even work that well. theyre overpriced and not worth the money. read more

JetBlue advertises that you can watch NFL games in flight. This is true if you can stand dealing with the constant interruption of the POP-UP ADS that appear on screen DURING THE GAME! That's right; POP-UP ADS ON TV are here and JetBlue is the guilty party. They could have offered this benefit to attract customers. Instead, they chose to completely annoy their customers for a couple pennies. Debate the airlines all you want but nothing says more about JetBlue customer care than their decision to add POP-UP ads during the NFL game! They must think they are too big to fail! read more

What an awful experience on Jet Blue. Booked a once in life time family vacation on Jet Blue. Booked the first class tickets to Vegas. 6 hours before flight get an email saying our plane with the first class pods has been rerouted. They dumped us in coach in sporadic seating. Sat in middle seat, between 2 strangers for a 6 hour red eye flight. Absolutely brutal. Never use Jet Blue again. There are way better airline options. Will share this experience with as many people as I can in next year read more

I'm on jet blue flight B6 109 on 6/23/25 and I witnessed a flight attendant being unnecessarily rude to the gentleman sitting in 11F. He was sitting in the exit row and the flight attendant was speaking extremely fast about willingness to help and the person in 11F asked her to repeat/rephrase the instructions before saying "yes and willing to help." The flight attendant moved the gentleman immediately even after he said he now understood the instructions. Keep in mind it is 630am in the morning. It appeared she was moving him out of spite and unnecessarily and to embarrass him. And then they kicked him off the flight when he was understandably upset. The gentleman was black and race seemed to play a factor. Disappointed in JetBlue. How about de-escalating the situation next time instead of instilling fear in passengers?? I only fly JetBlue and I was appalled to see this unfold in front of my family. Fix yourself JetBlue. You have the flight details. read more

Airline is horrible. 6 hours before my flight they delayed it from 9:30 to 11:30pm. Won't get back to LA from Boston till 4 am. They won't change my ticket bc they offered me a cheap fare that I accepted. Seems to me they are on their way out of business. Stay away from this airline. My family is telling me they have gotten so bad they won't fly them. Wish I knew that when I bought the ticket! read more

Dear JetBlue Customer Relations Team, I am writing to formally express my dissatisfaction with a very unpleasant experience I had while traveling with JetBlue. Unfortunately, this experience fell far below the level of service I expected from your airline. On December 6, 2025, I was scheduled to travel on Flight B6 177 from Boston to Las Vegas. From the beginning, several issues arose that caused significant inconvenience and frustration. These included checking in for our flight and not being informed that the lie flat seats my husband and I had purchased next to each other had been moved to two separate rows. I only noticed this when I checked my seat number walking into the plane. As we had purchased these tickets weeks prior to our friends purchasing theirs it was very disturbing that their seats across the aisle from us remained the same. We are long time JetBlue Mosaic customers that travel frequently with your airline. When we entered the plane I stopped in row 3, and chatted with the gentleman that had been moved to my husbands seat. I explained what had happened and asked if he would mind moving to row 5, the seat my husband had been switched to. As a women in today's world I was not comfortable on an overnight flight in a lie flat seat sleeping next to a man, which is why I booked my flight as early as I did ensuring we were seated together. He explained he was a pilot for Space Force and wanted us to know that they had prob switched his seat as there was something broken with that seat, as it was just the tray we did not mind. He said he had no problem switching as long as it was okay with the flight crew. At this time there were many people boarding so we waited until there was a break in the crowd and a crew member walked by. We asked the crew member if the switch was okay, and they said as long as all parties were okay with it, it was fine with them. We all then got into our seats and prepared for the flight. My husband had trouble finding the hole to plug his headphones into, and thought they may not be working so he asked me to try to plug it into mine, I also could not find the proper hole as its in a strange spot to be able to see it clearly. At this point a crew member came by and very briskly told him he was plugging it into the wrong seat and abruptly pulled the cord out, and jammed it into his port. My husband then proceeded to watch basketball and had no further communication with anyone on the plane. As stated above our friends traveling with us were across the aisle. My friend and I began discussing what cocktail we would like on the plane and what we would like to eat. Speaking only to each other, we had no further contact with any crew member on the plane. The next thing I know there are two security men standing in front of my husband. He looked up and removed his headphones as they told him they needed to speak to him off the plane. He was confused, and asked what this was about? Again they repeated they needed to speak to him off the plane. He got up with them, as did his friend from across the aisle to see what was going on. A bit of time passed, and the security manager that had escorted my husband from the plane returned and asked myself and my friend if we were traveling with the gentlemen, of course yes, he then told us to take all of our belongings and we were also removed from the plane. Security stated we were removed for being drunk and disorderly and harassing customers. WHAT? We explained the entire situation including that my husband had worked all day, then drove 2.5 hours from Vermont directly to the airport. He had 1.5 beers at the bar before we boarded, he was not intoxicated. After speaking with us the security manager agreed that we were not intoxicated and this seemed to be a mistake. He then went to speak to the pilot to see if this decision could be reversed. He returned stating the stewardess "did not feel safe flying with us", so no. I let them know my mother and son were also on the plane several rows back, and being I was barred re-entry could he please let them know the situation, they were not comfortable traveling without us, so they also disembarked. I have never in my life felt more embarrassed or discriminated against. Did not "feel safe" because my husband is a 6'3 white male? At the counter off the plane they were only able to put us on the next morning flight. Once again placing my husband and I in two separate rows. We then had to find a hotel and paid over $1000.00 for two rooms. Our flight the next day was what I would normally expect from JetBlue. Our crew members, Annette and Colleen were friendly and welcoming. As I did not want a repeat performance of the night before, I went to the row without my husband, and sat down. Within moments the flight attendant came to me and told me she would ask the woman sitting next to my husband if she minded switching seats with me so we could sit together. She also read more

Sorry but this was the worst flying experiences that I have ever had. Multiple delays. Poor customer service. We would have never made our connection if I didn't call to let them know. Then got no email that was promised to confirm changes. Then that flight was delayed. Reservations were made two months in advance. Reserved seats that are not reserved and given to someone else. Maybe all airlines are like this post pandemic. But I don't think I will ever be flying Jet Blue again. Update. We sat still on tarmac for 47minutes waiting for a Jet Blue plane to be towed away. They didn't know we were coming. Then luggage came out of another carousel. Not the one marked from our departure. You have been warned I don't like giving poor reviews but this was well deserved :( read more

JetBlue - Reserved the single pod months ago and placed in double. Mint service. Food took one bite of each item. Not Good Jet Blue - Airlines Near Me - Boston, Massachusetts

Terrible customer service. I was on an international flight, and there was no Wi-Fi or TV. That was a bummer since I had to get some work done. I called JetBlue to tell them about it, and one rep hung up on me, and another told me I would have to get compensation from the pilot or flight attendant on the flight. That's a strange policy and likely untrue. The flight was delayed without communication, and the plane had no Wi-Fi or TV. They could have communicated that there would be no Wi-Fi or TV while we were in the airport so people could have downloaded their work documents or movies for their kids to watch ahead of time. read more