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    Splash Beauty Spa

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

    Services - Splash Beauty Spa

    Acne treatment

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    5 years ago

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    Shel Wellness & Aesthetic Center

    Shel Wellness & Aesthetic Center

    2.7
    (37 reviews)
    0.7 mi
    $$$

    My insurance paid for the bloodwork I was required to do in order to seek care here. When I…read morerequested a refund for what I paid to the wellness center for the bloodwork, they were more willing to remove my insurance from the bill in order to not refund the over a thousand dollar bill. I told them that I no longer wanted to do business with them as by that time I read some of the other alarming reviews. Four months later, I received a bill from LabCorp for the same bloodwork, except the bill is over 3 times the amount I originally paid. Labcorp is going to talk to my insurance since this doctor's office removed it from the bill without my permission. Not sure what is going to happen as I did this bloodwork a long time ago and now the price is 3 times the original amount. This is very shady. DO NOT COME HERE. Beware of the sales representative you talk to before you see the provider as she will try to get you to sign off on costly and unnecessary testing that has very little to do with the primary reason for coming here. This being so that they can maximize profits and try to sell you thousands of dollars of supplements you do not need.

    Terrible experience, literally wanted to cry out of frustration. Wasted 4 hours of my time. My…read moreappointment was at 2pm, after waiting 2 hours (4pm) they FINALLY began prepping my room and setting up to draw blood and apply numbing... 30 mins later they then informed me the treatment would only include HALF of what was originally stated (I would have to make another $1500 appointment to receive the other half, which I would've happily paid BUT WHY THE 3 hour RUNAROUND?!). Mind you, I drove 45 mins to the darn office. Very disorganized staff (hence the ridiculous waiting time). Def would not recommend, save your TIME and MONEY - go somewhere else. Left without treatment and they were very nonchalant- no one followed up to even remotely attempt to make things right.

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    Luminance Health & Beauty Clinic

    Luminance Health & Beauty Clinic

    4.6
    (29 reviews)
    3.6 mi

    I recently had a facial and had a wonderful experience! The environment was very clean, relaxing,…read moreand welcoming. The staff was friendly, professional, and made me feel comfortable throughout my visit. The facial was very relaxing, and I appreciated the care and attention to detail. Overall, it was a great experience, and I would definitely return!

    After reading positive reviews and statements on their website that every treatment is thoughtfully…read morecustomized based on facial anatomy and that patient trust is a priority, I chose Dr. Pham to administer Botox in my lower face and jowls. Before injecting, Dr. Pham did not ask me to smile or move any facial muscles to evaluate my anatomy. Two weeks later, I have lost movement in the lower right side of my mouth. My speech has also been affected, especially when pronouncing "S" sounds, and it now sounds like I have a speech impediment. I contacted the office and returned to see him after one week. I was told to wait another week and it should get better. Since then no one has followed up, and there has been no improvement. I know there are risks with Botox, but I also know that with an experienced injector, these problems can be avoided. I did not feel my treatment reflected the individualized approach or patient care described on the website. I would not recommend this practice to others seeking careful, attentive cosmetic treatment.

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    Complete Dermatology

    Complete Dermatology

    3.9
    (91 reviews)
    1.4 mi
    $$

    Today, I have my third visit with Dr. Hiscox of Complete Dermatology. Let me begin this review by…read moresaying that I don't often leave reviews at all and that it is even more rare that I will take the time to provide one with such high marks as this one. Let's start with the arrival/check-in process. It was quick and efficient. My appointment was at 11:00 AM. I get it.....doctors can often run behind, and people can often spend time twiddling their thumbs in a waiting room. I am certain that there are times that they fall behind, but with this visit, they are three-for-three. All of my visits have begun within mere minutes of scheduled times....and that is impressive! Prior to meeting with the doctor, his very personable assistant visited with me to discuss the reasons for my visit and to gather information for him. Too often, there is a disconnect at this point - you have to start over with the doctor and wonder why you ever wasted time answering questions and providing information to someone else in advance. This is NOT so with this visit (or my previous appointments with Dr. Hiscox. There was absolutely no question that all of the information that I had provided his assistant had been relayed to him. Dr. Hiscox is the best of the best (and that is not an exxageration.). He is personable and professional - truly a delight to visit with. He takes the time to listen, explains things in a layman's terms, and does not at all rush his patients. I cannot say enough good things about him. The group that schedules further appointments and takes care of insurance and payments are top-shelf, too. From beginning to end, Complete Dermatology hits it on all cylinders. I recommend them very, very highly....and if you are fortunate enough to have Dr. Hiscox as your dermatologist, I believe you have found the best.

    I've been going to Complete Dermatology for several years, and one of the main reasons I kept…read morereturning was my dermatologist. I appreciated his professionalism, the way he conducted himself, and his genuine focus on patient care. A few years ago, my husband and I moved out of state for his job. We returned to Texas four years later. My visit with the doctor went well. However, I was surprised when I received my bill and saw that I had been charged the new patient rate because it had been more than three years since my last visit with that practice. In my view, I am not a new patient simply because several years have passed. While I understand that practices have their own billing policies, this one felt like an opportunity to charge existing patients a higher fee rather than recognizing their prior relationship with the practice. Unfortunately, that experience has changed my opinion of the practice. Although, I still have a great deal of respect for my dermatologist and the care he provides, I have decided not to return because I don't agree with this billing policy.

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    Jennifer Maender, M.D.
    Advanced Dermatology - Sugar Land, TX

    Advanced Dermatology - Sugar Land, TX

    2.4
    (84 reviews)
    0.6 mi
    $$$

    I would have given this location one star, but because I've been a patient here for nearly 15…read moreyears, I can acknowledge that it *used* to be a much better practice. Unfortunately, declining customer service has been its downfall for years. Before I was even checked in, I waited several minutes behind another patient who was openly expressing dissatisfaction with her visit. When I was finally roomed, the assistant asked what brought me in--only to immediately tell me that only *two* concerns could be addressed during the visit. I understand the intent, but the delivery was dismissive and poorly communicated. A better approach would have been to ask me to prioritize my top two concerns, rather than shutting the conversation down before I could finish explaining. The visit continued downhill when the PA entered the room and immediately told me that the treatment plan I was requesting would be a "waste of time" and refused to order it, while insisting I continue medications I've been on for years that clearly are not working. From the moment I began speaking, she was shaking her head and preemptively dismissing what I was saying. It was unprofessional and frustrating. A treatment plan should be a partnership between patient and provider. While I understand providers have clinical judgment, dismissing a patient's concerns outright is not collaboration. When she said the treatment wouldn't be "worth it," I couldn't help but wonder--worth it to whom? I'm the one living with persistent acne and trying to find solutions beyond repeating the same ineffective approach. I chose to end the visit early and requested to speak with the office manager about a refund of my copay. The manager was not on site, and it took an additional 10-15 minutes--and me having to walk in the hall to request to speak to someone again--before a fill-in arrived. I've referred more than a dozen people to this practice over the years, but this was not an isolated incident. I've repeatedly experienced long wait times, dismissive staff, and poor communication. The fact that the waiting room used to be full and is now consistently empty speaks volumes. At this point, I've decided to move my care elsewhere. There are many dermatology practices that value respectful communication and work *with* patients to develop effective treatment plans.

    I would recommend getting a second opinion for cosmetic issues…read more I had a recurring cyst in the dead center of my face in between my eyebrows and I probably did two rounds of cortisone injections here (the cyst then went away for a few months then came back). When I tried to get another injection they said they won't do any more and the only option is to surgically remove it. Mind you, the surgery would likely leave a scar which would be fine on my arm but not the center of my face and there is a chance for infection when it comes to surgically removing cysts and that would cause even more scaring in the center of my face. I decided to get a second option at a place that I felt was more hip to cosmetic dermatology and my new provider said that's crazy that they would recommend someone in their 20s get that surgery on the middle of their face. She said we would continue the cortisone injections and likely the cyst would eventually stop popping up. She was correct - I did two or three more rounds of injections and the cyst hasn't surfaced in over a year. So glad I got a second opinion and didn't opt for the surgery in between my eyebrows! I also like at my new dermatologist you don't need to go in for a consultation and then book a separate appointment to get to cortisone injection, they are willing to do both on the same day to take care of the issue quicker.

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