I would have given this location one star, but because I've been a patient here for nearly 15 years, I can acknowledge that it *used* to be a much better practice. Unfortunately, declining customer service has been its downfall for years. Before I was even checked in, I waited several minutes behind another patient who was openly expressing dissatisfaction with her visit. When I was finally roomed, the assistant asked what brought me in--only to immediately tell me that only *two* concerns could be addressed during the visit. I understand the intent, but the delivery was dismissive and poorly communicated. A better approach would have been to ask me to prioritize my top two concerns, rather than shutting the conversation down before I could finish explaining. The visit continued downhill when the PA entered the room and immediately told me that the treatment plan I was requesting would be a "waste of time" and refused to order it, while insisting I continue medications I've been on for years that clearly are not working. From the moment I began speaking, she was shaking her head and preemptively dismissing what I was saying. It was unprofessional and frustrating. A treatment plan should be a partnership between patient and provider. While I understand providers have clinical judgment, dismissing a patient's concerns outright is not collaboration. When she said the treatment wouldn't be "worth it," I couldn't help but wonder--worth it to whom? I'm the one living with persistent acne and trying to find solutions beyond repeating the same ineffective approach. I chose to end the visit early and requested to speak with the office manager about a refund of my copay. The manager was not on site, and it took an additional 10-15 minutes--and me having to walk in the hall to request to speak to someone again--before a fill-in arrived. I've referred more than a dozen people to this practice over the years, but this was not an isolated incident. I've repeatedly experienced long wait times, dismissive staff, and poor communication. The fact that the waiting room used to be full and is now consistently empty speaks volumes. At this point, I've decided to move my care elsewhere. There are many dermatology practices that value respectful communication and work *with* patients to develop effective treatment plans. read more

I would recommend getting a second opinion for cosmetic issues. I had a recurring cyst in the dead center of my face in between my eyebrows and I probably did two rounds of cortisone injections here (the cyst then went away for a few months then came back). When I tried to get another injection they said they won't do any more and the only option is to surgically remove it. Mind you, the surgery would likely leave a scar which would be fine on my arm but not the center of my face and there is a chance for infection when it comes to surgically removing cysts and that would cause even more scaring in the center of my face. I decided to get a second option at a place that I felt was more hip to cosmetic dermatology and my new provider said that's crazy that they would recommend someone in their 20s get that surgery on the middle of their face. She said we would continue the cortisone injections and likely the cyst would eventually stop popping up. She was correct - I did two or three more rounds of injections and the cyst hasn't surfaced in over a year. So glad I got a second opinion and didn't opt for the surgery in between my eyebrows! I also like at my new dermatologist you don't need to go in for a consultation and then book a separate appointment to get to cortisone injection, they are willing to do both on the same day to take care of the issue quicker. read more

The service at this location is terrible. I see why all the good doctors have left this location. The front desk staff are rude & not attentive at all. I would prefer to drive to the Katy location for better service. read more

This review is for when I came here back in Dec 2021. Definitely THE WORST DERMATOLOGIST OFFICE IVE EVER BEEN TO. From the staff to the doctor that had seen me.. as I was explaining what's the issue and etc with my acne all he could say was "mmhmm, mmm" and the assistant that was with him was stuck up, and just very short and rude. And when the doctor was telling me what he will prescribe me, he didn't even explain how to take it, and when, and same for the cream and face routine! I have a credit left over here, but I wouldn't even bother coming back at all. My office visit that day was $313.36 (self pay) And after leaving my appointment, I had called the nurse / assistant, no answer, nor a call back! I had even left a message as well. If your nurses here hate their job, then they should just go work else where! EVERYONE PLEASE SAVE YOUR MONEY, AND GO TO A BETTER DERMATOLOGIST! read more

Awful experience with the entire office. Caught the front desk being untruthful about appointments and scheduling. I truly believe that the front office staff could easily be replaced and operated more efficiently with an automated system. On the clinical side, there is nothing that couldn't be done at any other dermatologist office. Not bad, but not amazing or anything that would offset the awful experience in the front office. read more

There are simply too many words with negative connotations that I could use to describe the Advanced Dermatology office in Sugar Land -- and trust, they are not family friendly words. I have been a long-term patient (roughly since 2017) with them for my eczema, and when topical steroid creams no longer worked, I turned to speciality drug dupliumab (dupixent) to treat my atopic dermatitis. Enter, P.A. Cheney Chang because for some reason, it's impossible to schedule with the MD here even when you actually book for it. Yes, I believe in name dropping, because how else will you improve the work you provide if you don't know who it's about? A very meek person, to the point where sometimes it almost feels like he's whispering. You have to strain to hear anything he says. Visits are 5 minutes at MOST and you're in and out before you can ask any questions. They write you off a prescription and lead you to be on your merry way for a $120+ or more. My latest issue comes with the fact that the office here filled out my specialty prescription to my insurance companies' pharmacy and gave the WRONG one. How do I know this? Because the specialty pharmacy uses recorded lines and an auditor informed me that Advanced Dermatology told them verbatim that it was xyz medication, when it should have abc, the same medication I have nearly been on for a YEAR. How do you fill something and not know what your patient has been using? Proof they're not attentive and don't give a flying kahoot. I get a call today on 3/28/23 from the office "apologizing" for the big mishap. Do you know how arduous it is to even get approved for specialty drugs like Dupixent? Or how much it costs? I have to be the mediator between AD and my pharmacy now trying to figure out how to get the correct medication and all I get is a simple "sorry" from the team here. How about "Sorry for wasting your time, money, and energy for something that I should have done right in the first place? Let's get you compensated for our huge error," That seems like a more acceptable apology when I now have to delay the administration of this drug, as well as playing middle man for all things communications because this office is too busy overbooking themselves and making patients wait long periods of time to be seen and them dismissing all of their concerns. I have never seen a more money-hungry, cash-grabbing establishment like AD here in Sugarland. How are you all practitioners in this field when you simply do not give a damn about your patients? Where is the empathy? Even when I discussed the issue of financing the medication because I was with new insurance, Cheney completely evaded the question and simply stated "Why change a medication that is working for you." Umm, maybe because I don't want to inject myself every other week? Maybe because the efficacy of the medication isn't that great if my symptoms return? And mind you, anybody who picks up the phone when you call them will be unable to answer your questions, because what do they know other than scheduling patients and making sure every slot is filled to the brim so that you cannot be assisted? Letting everyone know that while you may get the medication and treatment that you need at this facility, you as a person will not be cared for. You are a big bag of money to them. Literally. It's frustrating dealing with the staff here when you pool vats of money into their pockets, but you don't get the proper care you deserve. Avoid this place like the plague. Genuinely thinking of switching derms when I can find a way out. You have been warned. read more

I cannot state emphatically enough - STAY AWAY!!!! If I could leave "zero stars" I would. This is the most incompetently run medical group I've ever had the misfortune to visit. Was misdiagnosed with "warts" when in fact I have psoriasis, which I had to explain to them... after I was mistreated by two different doctors who used liquid nitrogen to freeze patches of skin off the soles of my feet. I had to pay for this expensive & erroneous treatment, that caused me physical pain, and no admission of wrongdoing was ever acknowledged by the group. Furthermore, they've taken more than a month and a half to get me the proper prescription for the medication I told them I needed after seeing an advertisement on television for, they know I need, and have the ability to provide - yet refuse to move forward. Terrible people, incompetent "doctors" without a modicum of compassion, respect or even the aptitude to do their jobs properly. After I was misdiagnosed, payed for expensive and erroneous treatment that caused me physical pain & received nothing but lack of attention to this - I have filed a complaint with the Texas Medical Board. I can only hope this office is shut down before they do further harm. read more

I made an appointment for a consultation for a possible keloid removal on 6/15/21. First, I was not told during the appointment that I'd be seeing a physicians assistant. I should have been advised of this. Second, my appointment was at 3:30PM. I arrived at 3:15PM. When I walked in, I gave my name and said I had an appointment at 3;30. The receptionist said she'd be with me in a minute. I literally sat there right in front of her for 15 minutes while she made call after call explaining to patients why their appointment for the next day was cancelled and rescheduled them while she failed to acknowledge me and get back with me like she stated. At 3:30 I asked her if she was going to check me in for my appointment. She said "I'm sorry I thought you were already checked in." I had to wait another 5 min for SOMEONE ELSE to check me in, it then took that person 5 min to see that I even had an appointment. I showed her my appointment confirmation via email and then she "found" it. Third, I've had a keloid growth on my ear for 20 years. I've never had it removed because I've always been very afraid it'd come back after having it removed. I've been reading about advanced methods being used that lessen the chance of regrowth. I asked about the use of the SRT100 (superficial radiation) used for treatment and Dr Cheney advise me "he's never heard of it." I thought the doctors here would be aware of the latest innovative technology as per the boasting on their website? I also asked about cryotherapy being used to freeze off my keloid and I was told it not good to use on the ears. Basically, he just wanted to remove it and give me injections like I had before and it still grew. This was 105 dollars down the drain. I left feeling defeated and depressed. read more

I'm being treated for basil cell cancer and had a very disappointing appointment. I waited forty five minutes and doctor spent ten minutes with me. I felt part of an assembly line, received minimal attention by doctor examining my skin. Very disappointing, will not return. Will go to the Houston/Katy office. Gene Caligari read more

I cannot state emphatically enough - STAY AWAY!!!! If I could leave "zero stars" I would. This is the most incompetently run medical group I've ever had the misfortune to visit. Was misdiagnosed with "warts" when in fact I have psoriasis, which I had to explain to them... after I was mistreated by two different doctors who used liquid nitrogen to freeze patches of skin off the soles of my feet. I had to pay for this expensive & erroneous treatment, that caused me physical pain, and no admission of wrongdoing was ever acknowledged by the group. Furthermore, they've taken more than a month and a half to get me the proper prescription for the medication I told them I needed after seeing an advertisement on television for, they know I need, and have the ability to provide - yet refuse to move forward. Terrible people, incompetent "doctors" without a modicum of compassion, respect or even the aptitude to do their jobs properly. How does one get the appropriate entity to audit this place??.. I am confident one audit would have this place closed immediately. read more

I love Dr. ingraham and all the girls in the office. Great knowledge base, friendly, and convenient location. Have had biopsies here as well as facials. Good skin care options as well. read more

I go their for laser hair removal. Amber is amazing. She is so nice. She makes you feel so comfortable. It's like talking to a friend you have know for years. Always on time. read more

went Oct 5, 2022 for consultation for PRP for hair loss. Waited 40 min before being seen by PA who prescribed a topical solution and then told me that they only did PRP at Katy location 45 min away. He didnt even explain PRP for hair loss (the process and how or why it works). Another lady took pictures of my scalp and was told to return in 6 mos. I was charged $169 for the 5 minute visit. Will not be returning to any Advanced Dermatology offices even though its close to home. read more

Due to my working in the cornfields of Nebraska and playing college baseball/coaching high school baseball plus having a mom with red hair and freckles, I developed (in my non professional diagnosis!) skin cancer on both my nose and ear. Our school insurance and several colleagues recommended Advanced Dermatology in Sugar Land. Four visits later, including two MOHS surgeries, I can only sing their praises. Dr. Au is terrific as have been Jessica and Daisy. Today, I had a procedure on the top of my ear and I am not exaggerating in saying it was, after a pinch from the anesthesia prick, painless. Six hours later, I still have not taken any TYLENOL which is what they recommend. They are very careful in walking the patient through the after care which as someone who is awkward with bandages is so helpful. Special shoutout to Claudia at the front desk who got me in this morning and registered in one minute- she was so professional! I have already recommended this office to co-workers- just hope they have been more intelligent with sunblock than I was! read more

I have been a patient since 2014 when I had skin cancer removed. I received a voicemail message yesterday stating that I owed $26.70 and if I didn't pay before Monday that they would be sending it to collections! I paid upfront when I had my last checkup and paid all that their clerk stated I owed after checking online with insurance company, . I did receive a bill in May but since they don't have an online payment and the room on the bill stub is so small for writing credit card information on, I thought I would just pay on my next appointment in three weeks. I will call today and pay by phone and will also cancel my appointment and go elsewhere for Dermatology care. read more

I found the staff unfriendly and unprofessional. Just like most places in Sugarland they were racist. I had a cyst on my thigh and had it removed by a doctor there the staff treated me awful very unprofessional. Unfortunately, the doctor put stitches in and I had to have them removed by another staff member. She came in the room to remove the stitches and I didn't see her wash her hands and this is when she got upset. So, I asked her to wash her hands. This was when she started to remove the stitches in a rough way, so I had her stop. I walked out with some of the stitches still in place. I called the doctor who was at another location and his assistant removed the stitches the next day. I wrote up this situation and have NEVER heard anything from this company. So, please don't go here for any type of service. read more

Ok so this was my first time visiting Advanced Dermatology and it was a great experience! The front office was very friendly. The nurse of Dr. Chang was great! I immediately liked her! Dr. Chang was amazing. Answered all of my questions. I brought their vitamin c serum...can't wait to see the results! I will definitely go back! Keep up the great work guys! read more

This is my first visit. I came to see Dr. Kendra Salazar. She is the best so down to earth. I was looking for an African American female dermatologist in the SL Area. So glad I found her. The check in process was very efficient. All of the new patient paperwork is done through a portal online. I didn't have to wait very long at all. I enjoyed the visit and will be back for future skin care needs. read more

Very unprofessional and unfriendly staff. Doesnt acknowledge your there or even say they'll be right with you. Waits are long and just amazed how a place this busy slacks so much on customer service. Seems very unorganized. Dr. B was great. read more

Disappointed because this place is very close to my work and convenient. However I still end up waiting at least 30 minutes every time to get called back. Even for a simple Botox follow up. They very obviously overbook patients. Their Botox is also on the higher price end. I would rather drive a little further for quick and reliable service than sit in a waiting room getting frustrated. read more

Worst dermatologist visit and patient care I have ever experienced. On a weekday I had to wait almost an hour to see the dermatologist and I only saw her for around 5 minutes. After the 5 minutes almost $200 consultation, I did not get my prescription to the pharmacy I requested at the front desk so I tried to call the office four times but never got through. The only line that worked was the one for booking new appointments. I have to wait until the evening to get the prescription I needed really badly that day (as the derma and her assistant knew). On top of this I did not get any detailed information on my prescription how I usually do at any other dermatologist I visit. Sad to say I have nothing but bad things to say about this place. read more

I've been a patient here for many years and happened to see that the rating here was low...and was baffled! I have always had a great experience at this practice. I had an annual checkup yesterday. The office itself is beautiful. The front desk staff were very friendly and efficient. Kendra does my checkups for me and always does an outstanding job-she is so sweet and I would recommend her to anyone. I also met with Regina to discuss some skin care recommendations and she was very helpful and kind. When people ask for recommendations for a derm in Sugar Land I always refer them here-they're awesome! read more

plenty of help in the waiting room. on time. caring easy going staff. doctor was excited to look at and talk about rashes that wasn't my main concern. very helpful. they will help resolve issues. read more

Clear & Brilliant has been a life saver for acne scaring and glowing beautiful skin. I have been struggling through so many treatments and at SL dermatology I honestly hit jackpot! I had a consultation with a very knowledgeable, helpful, AWSOME, kind women named Avery about this treatment I felt very comfortable and further proceeded the treatments recommended. Both ladies Amber and Crystal are AMAZING very understanding, loving, sweet, caring, and just BRILLAINT. They will listen to what your targets are for the results you want and aim ABOVE & BEYOND!! I honestly have seen TREMENDOUS improvement with this treatment, and am highly happy with my skin. THANK YOU SO MUCH LADIES!! Yall are the best! #onelove! read more

Worst dermatology experience ever... arrogant and inconsiderate staff with no courtesy... they just don't care... pathetic... don't waste your money here. read more

Show up for an appointment only to find out that the medical provider is no longer with them. They tell me they can schedule me with another provider but I would have to wait 2 hours before they would be able to see me. This the most unprofessional medical practice place I have ever been to. When I asked to speak to the office manageronly I was told that she was in a "meeting ". read more

Great staff friendly and thorough One of the longest standing derm practices Providers have a lot of experience read more

I use to LOVE coming here. Kendra was great! As of my most recent visit, I was very displeased. When I was in there on Tuesday they told me they would call me Friday after looking at my test results then write me a prescription or if my levels were too high refer me to my OB/GYN. On Friday no one called me to give me my test results. After calling all day that day, yesterday and today someone finally answered and now they said she won't write me a prescription and that I need to go see my OB/GYN because my tests were Normal. What a waste of time and money!!! I'm so mad!!!! read more

The nurse helped me by identifying my poison ivy exposure and treating it through a prescription. Staff was friendly. Wait time was longer than expected but service was friendly overall. Thanks for your help. read more

The wait was long. They overcharged me which I told them was wrong, I had spoken with insurance ahead of time. They said "oh we will just give the money back if you're right". Well it's been a month and I've called once a week leaving a voicemail with not a single call back. Also, they did a dermtech and didn't get enough sample and I said I would come back to redo it if I can just see the tech to avoid a copay. They said "You have to see the doctor" even though I saw her the week before and they are literally just putting a sticker on my leg. read more

Don't do coolscalping I was 67 when they did the procedure on me and almost ruined my life. . read more

Made my appointment came in filled out all info needed online before hand . I waited and I waited and I waited . What's the Point of making an appointment if your not going to keep it . If I didn't show up in a timely fashion I would have been charged regardless. When I check in and pay my money you should have the decency to let me know you are running behind and if I would like to wait or reschedule . But with like most doctors not all it's all about the money and over booking . I'll look for a place that keeps there appointments . 60 bucks lost and lesson learned . read more

This place is a joke! I've been at least half a dozen times, and someone there always does something to rub me the wrong way. One time I came in right after they opened after lunch and sat in the waiting room for 10 minutes before I hollered for someone to come assist me. They are overpriced and unprofessional. On numerous occasions, just like this past Friday afternoon (before closing time), I call and leave a message with all my information.. and no one calls me back.. ever! I highly do not recommend this place. Not worth my time. read more

this office replies on here asking to call their office to discuss but nobody wcb!! i don't recommend this office! i'll tell everyone i know what happened! read more

An average wait time, from our 4 visits, is about 1 1/2 hour. Arrived 10-minutes early, in all visits, and with no fail behold the excruciating wait with no courtesy round from staff informing patients of its agonizing, guessing game wait time. Patient satisfaction: Extremely Poor; Would you recommend: Drop dead; Professionalism: Needs re-training; My response s if there's a survey for this practice. read more

Dr.Kendra Salazar and Amy were great! Very attentive and detail orientated.

I had a serious problems with my skin . When I went they said they could only chk or fix one problem so the other problems got way worse because they told me to come back in two months!!!! And it got worse quickly and I was in pain! Went back and they gave me medicine which ruined my esophagus! Was about to have surgery! Got off medicine by doing research on it and got throat got better Then went to another dermatitis the skin problems tat advanced didn't fix. They Gave me creams and soaps to use and problems got better. Advanced Dermatology coulda done that too! Beware of dr Sherry. Famous on tv fir appearing on the Debra Duncan show but she didn't know how to help me! I was suffering! Thank god I got help somewhere else. read more

Came in for a full body check up with Dr. Ali and had a very pleasant experience. Her and her nurse were absolutely professional and warm. I felt very comfortable. Had to have a removal done, but she took great care to be thorough and give me a heads up on all that I would incur. Will be back, absolutely. read more

I will never go back! The 2 visits I had were both horrible! First, my average wait time was 1.5 hours. As a practice manager, I understand that there will be wait times, however, the staff should give courtesy rounding to the patients letting them know Dr. so and so is running late just to acknowledge the patients and this would make a difference. Second, the office visit itself was rushed. I did not feel cared for. My daughter used to see Dr. Moore there but when she came back another time for her molluscum, it was a PA that saw her. She did not address all the concerns and had her come back for follow-ups but all the meds that she prescribed were not working at all. She told me that sometimes it would take a year or so to get better, hence, she wants to see my daughter every 6 weeks - for what, to collect our $60 co-pay? That's when we decided to see another dermatologist, and now her skin is getting better. Time to say bye to Advanced Dermatology. read more

Great place, Dr Harrell is very professional and gives a great detailed explanation. I will be returning read more