I needed the vehicle returned to service quickly as it is a funeral vehicle and Nordmann's gave me…read moretheir word it would be ready and spotless and it was. Class act this company

My children got me a simple detail for a mothers day gift and it did not dissappoint. Chris did a…read moregreat job with the interior cleaning considering I had just returned from a beach vacation (sand everywhere), grandchildren food crumbles and dog hair. There was no evidence left of any of it. Planning on getting the 3hr clean next. If you want quality at a good price make an appointment here. Donna O.

I purchased a 2024 Raptor on Friday the 19th of April 2024. I had every intention of protecting the…read morepaint with a high-quality ceramic coating and paint protection film. Ziebart was listed as the number one shop in Watertown, NY. I dropped the truck off on Tuesday the 23rd of April 2024 to have it ceramic coated and for PPF to be applied to the hood. I received a call on Wednesday the 24th of April 2024 letting me know it was going to take one day longer than expected due to orange peel on the factory paint job. I had no qualms with the delay so long as the truck was done correctly. Mind you, this is a brand-new truck with less than 100 miles on the odometer at the time of drop-off. I picked up the truck on Friday the 26th of April 2024 at or about 11 am satisfied with the outcome; however, upon further inspection, I noticed there was a grinding wheel-like damage to the passenger front fender. It is very clearly not a rock chip as the ground angle of the damage appears to sit at a 30-degree angle as if accidentally ground. I brought the truck back to the shop to address the damage with John (the representative I had been working with from the start) with as clear a head as one could have given that my BRAND-NEW truck had been damaged by this organization. I have attached photos of the spot of the damage and photos of the exact location before dropping it off. Ziebart did not conduct a vehicle inspection before starting the job nor did they inform me that there was damage on the fender pre or post-completion of the job. When I addressed the damage with John I did so calmly and respectfully. John proceeded to become very hostile in his tone and physically appeared disgruntled. Before all was said and done, John stated the following "You're just trying to get me to repaint the fender for a rock chip, get out of here" then proceeded to walk back inside giving me no opportunity to respond. I was merely trying to ascertain what had happened and to see if we could come to some sort of agreement regarding the damage. John was completely rude, blamed me for the damage, took no responsibility, and acted in a very childish and unprofessional manner. If you want to get your very expensive vehicle treated with either paint protection film or a ceramic coat, I strongly encourage you to take your business elsewhere, less if you want damage to your vehicle with no responsibility taken by the ones who damaged it. I would give this organization ZERO stars if I could. What is more interesting is that after accepting my vehicle, I spoke to John about possibly coating and applying PPF to my fiancée's car, THAT WILL NOT BE HAPPENING! I cannot believe after having spent nearly 90K on a truck, that a mediocre organization such as Ziebart would damage my truck and dare to tell me it was a rock chip. If it had been a rock chip, why is the damage at that angle? Additionally, the hood is undamaged in that exact location, so do you mean to tell me that the rock hit that spot precisely at that odd 30-degree angle and didn't touch any other part of the vehicle? Why wasn't the damage annotated before the work started? Why didn't Ziebart representatives call me to inform me about the damage with photo evidence before starting the work? Unbelievable business that will not see any more business from me. I will also encourage any that I run into to use any other business besides this one. I have filed a complaint with the Better Business Bureau and am seeking compensation for the damages the business did to my truck. I have also involved my insurance company. DO NOT USE THIS BUSINESS!!!!!

Bought a Leer 180 truck cap through Ziebart. Put in a note to Leer to expedite the shipping of the…read morecap since I'm PCSing; ended up arriving earlier than expected because of that. Super quick turnaround once the cap arrived from Leer. Great service. Great communication. Great pricing. Definitely recommend.

I made an appointment on a Tuesday for the next day (Wednesday) at 2pm. I have a 2013 Ford F-150. I…read morewas called on that Wednesday between 12pm-1pm from them canceling because their tint guy went home for the day. I reschedule for that Friday at 11am. I get there 15mins early just to be told that it'll be a 2 hour wait just to get my truck in....this is 2 hours AFTER my scheduled appointment. Anyway...I show up 2 hours later like they said, I'm then told that because I'm only getting the 2 front windows done it'll be about 30mins....2 HOURS LATER....my truck comes out finished. The guy who I think was the manager asked me "how long I've been waiting for", I told him 2 hours, he says "oh that's not bad"....for 2 windows?? I took my wife's 2013 Nissan Altima in for tint in North Carolina and had EXCELLENT work done, they completed the ENTIRE car in 2 hours. I wasn't offered a discount, apology, nothing! Oh and it seems like they pull prices right out of their ass. Nothing is posted for pricing. I asked for a quote and the guy told me "bring X amount in cash and I'll do it with no tax". Another guy came in while I was waiting asking for a quote that seemed a little ridiculous.