Initially when this place opened, I was a huge fan of the car wash and the attention to detail. I…read moreloved the quality of the wash, the help on drying, and the ease of getting in and out on my way to Costco. The last two times though have been so bad, it's coming off my list of places to return because it's been so solidly disappointing. Both last time and the time before that, the car wash itself had multiple parts in the wash tunnel that weren't working or were working poorly and ended up leaving parts of the car completely unwashed or undried. I pointed it out to the drying person and they offered to let us go through again which somewhat improved things, but only really because the person at the entrance literally sprayed and brushed the car by hand before us going back through. I do like that the bays are clean to vacuum out the car and it's convenient to get to just off the freeway but if I'm paying for a car wash I expect the carwash to be working. If there are parts that don't work, they need to be fixed before customers are paying to get a wash. I don't think that's expecting too much. Definitely will be taking my business to Santa Rosa because even though it's not as convenient, at least I get what I pay for in a car wash that actually -washes the car-.

A friend bought a large batch of the basic cas washes. After his second time using when an…read moreemployee was very rude to him he gave me the washes. Well the first couple times it was adequate, not great. I went through yesterday Nov 9th 2024 and my truck was still dirty when it came out. Many parts of the car wash were not operating as I drove through. I guess the ace is OK if your vehicle is just dusty, but I park outside. Still got 8 washes...is it worth the bother of using thwm? I go to a shelf serve car wash to self serve. If someone is going to help me I'd rather they let me know instead of going to the other side of my vehicle where I can't see them to scare the crap out of me when I'm surprised by their presence.

Last month, I took my car to the Rohnert Park carwash. I…read morelike the Rohnert Park carwash because it's always clean, and I can get in wash my car and get out quickly. This day, I used my credit card and swiped it through the credit card reader. I kept a close eye on the machine and just did a really quick wash ,mostly wanting to wash the windows. When I was done, I hung up the equipment and took a look at the machine and was on my way. A few weeks later, I was checking my credit card statement online and seen I had been charged $25 at the carwash. I knew the reading was not $25 when I hung up the equipment and stopped washing my car. I looked online for a contract number for this car wash and texted a message to the owner. I didn't really expect to get a reply. To my surprise, within minutes, someone texted me back right away on a Saturday. I explained what I thought happened, and it turned out there is a button you have to push to stop the payment at the end of your using the carwash. The machine has an auto stop at $25 . The person explained and I felt stupid. However, they refunded the over amount of what I remembered using. I will continue to use this carwash. It is clean, and the owners care about their customers even on a Saturday. Thank you, Rohnert Park Carwash

I guess there's a reason for so many 1 star reviews Looks…read morelike a nice place but the stall I used was out of washing soap. After asking the attendant he said it was out. No sign posted and would not make it right by giving a credit for another stall. Crappy way to run a business, car wash with no soap.

I have come to this car wash a plethora of times. The amount that you spend to get your car rinsed…read moreoff and quickly towel dried is exorbitant , however, I upgraded to the $37.99 to get the extra attention for my car this time. I have swirl marks on my vehicle that were not there before. And plenty of dirt still standing. I even tipped 6$ with all those guys out there drying the cars ... there should have been efforts made to do the job correctly Not pleased what so ever with the wash/Scratches/ and the level of cleaning. I'm going to attach the photos I took when I got home.

I always come here for an oil change, and I love how fast and efficient they are. The line can be…read morelong, but as anywhere else. Everyone is so nice and polite. They explain every step of the process, offer recommendations, but never push anything on you. Plus, you get to choose a complimentary water or soda, and l've always received a free car wash after my oil change. Don't forget to check their website for a promo code! Thank you, keep up the great work!

Love how it's interior and exterior car wash here! Plus, they offer complimentary Starbucks coffee…read moreand water! It's also in a plaza with Chik-Fil-A and a In N Out burger is right across the street from this car shop. $38 for platinum wash. Very reasonable!

I recommend my brother to go here for a car wash. He paid $53 and they only vacuumed and shampooed…read morehis carpets. They did not wipe down the interior at all or even tried. When he went back to tell them, the lady said they were very busy and his car was very dirty so they told him he needs to go somewhere to get a detail because they don't do detail there. They also did not give him back one of his mats, I'm guessing they were so busy they forgot one of his mats. The lady said to come back another day and ask for manager, she won't refund him his money but can try to get another car wash to see if they will clean interior again. He was very upset and will not be coming back here again and neither will I because how do they only do cars that are very clean vs something that's semi dirty. The fact they didn't even try to clean inside makes me very upset.

This is my favorite local drive-through car wash. It's also a gas station I usually buy gas and a…read morecar wash altogether quick and easy and close to all the other shops I go to. The workers are always friendly and do a great job. There's also a place to vacuum the interior car yourself and there's a dog washing station inside.

We went on a road trip and accumulated a lot of bug guts on the car. I got the cheapest car wash…read morefor $13. It included help with brushing off debris from the car and vacuuming. Thank you to the staff for your assistance.

Cool place to wash your car. Cheaper overall than other car washes. Just put your card in the…read moremachine and spray then wash or wax. You do need to be careful to turn off the machine, or you will be charged more. I did that the first time and had to contact the owners about getting a $5 refund. They were actually responsive and got back to me by e-mail and phone. They did not blow me off like other businesses.

I go here weekly. Every Friday. Great price! Easy to get in and out. Minimal wait time. Plenty of…read moreparking. Plenty of amenities. Quality service.

Excellent service! As soon as I pulled up I was greeted by Gustavo and offered a water. Mario and…read moreJake took care of my oil change and I was in and out in no time. Definitely reccomend coming here

Jared helped me get my Elantra ready for a 5 month garage. Great service, professional and tight…read morework. A no trainer for excellent auto service.

Matt Berry is the absolute BEST Detailer you could ever find and I Highly recommend him…read more Yesterday he came to my home in San Rafael to Detail my 2000 Honda S2000 and he did an Outstanding job on it, so now my 26 year old car looks like it just came off the show room floor Matt spent well over 5 hours detailing it and he steam cleaned the engine, and also did an excellent job on the discoloration of the headlights which required using a fine sandpaper and buffing machine. Matt has all of the equipment in his very nice Van. We have used Matt in the past and we will certainly continue using him in the future for detailing all of our vehicles. Not only is Matt very Professional and Extremely Excellent at his work, but he is also one heck of a Nice Guy

I have a Backdraft Shelby Cobra that I accidentally scratched the paint while wiping down after…read moretaking it out for a ride. There was a small piece of something in the cloth I was using. OMG! when I noticed it I thought I would have to go to a body shop and have it repaired and painted. I called Matt and he came to my house and buffed the scratches away. Matt is very talented and has many years of experience. I highly recommend him!

The candy machine ate my money I'm so sad.........like I'm going to complain over…read more1.50........instead I'll just write a review cuz I'm lazy af and that is a pain in the ass. I want my gd candy.

it is a gas station/car wash place...they get the job done and the dude up front is COOL. Does not…read moretry to over sell you...they got the car clean...it's can take a while due to lame over sized trucks getting washed...which is funny to watch...why have a 4x4 truck thats always clean..but the place does a good job at a really fair price...

(1 star) Absolute scam car wash and the rudest, most…read moreincompetent management I've ever dealt with at any gas station. They should get zero stars! Paid for the top-tier wash (triple foam, graphene, tire shine, the whole thing) and got literally NOTHING but a basic rinse. No foam, no graphene, no extras at all. Went inside, first employee just shrugs like this is normal (because it obviously is). Then the manager (young Hispanic woman) comes out already locked and loaded with her autopilot BS she's clearly said 500 times before: "I have to check the cameras, write your number down and I'll call you." Hands me a pen that barely works and a scrap of receipt paper. Had to press down like I'm carving into stone just to write my number because even the damn pen was broken. Shocker--no call ever came. This is NOT rocket science. Her ONE job is to make sure her employees actually fill the soap tanks, stock the chemicals, keep the machines working, and run the place properly. Instead they're all trained to be cheap, cut every corner, save a few bucks on supplies while still charging full price for premium, and then hit you with the same fake "I'll call you" routine when you get scammed. Systemic laziness and stupidity that starts at the top with her. She deals with these exact complaints every single day yet does nothing to fix the root problem because that would require actual work. Tried the air machine after--completely dead. "That's not our machine, we don't control it." Real cute. California law says you HAVE to provide free working air to paying customers. It's on YOUR property. If your vendor isn't fixing it, get a new vendor. It's not that hard. I've been to dozens of other Shell car washes in California and never once had an issue. This specific location is intentionally ripping people off, refusing refunds, and hiding behind the fake "I'll check the cameras and call you" routine because they've been getting away with it forever. Stay far away. Go literally anywhere else. These people do not deserve your money that is clearly not being reinvested into the services they are required and expected to provide. I'm an attorney and I was visiting the area because I have family nearby and it's apparently known about town that this location is incompetent. (Already reported to Shell corporate and filing complaints with California Attorney General and Weights & Measures for the repeated fraud and broken air machine. Enough is enough.) All you have to do is the right thing. Spent $87 for gas and NO CAR WASH just a weak water rinse. This manager who just chit chats on the phone outside should take a trip to San Francisco and visit the Shell on 19th Ave and Lincoln to see what a REAL functional car wash is all about ! Provide the actual service that people paid for - Simple right?

Would give ZERO stars if possible. Horrible place that I do not recommend and will never use again…read more I went here to purchase gas and decided to get a car wash as well. After I was done fueling I went to the car wash which was empty and input my pin and was directed to drive forward. I drove forward until I saw the light turn red and then looked down to put the truck into park and double checked all the windows. When I looked up I saw the yellow light flashing to back up which I started to do and then the wash completely turned off. I backed up to see if it would restart but it did not so I went into the store to see if they could restart it. The lady said she needed to watch the video which she pulled up and it showed that I had stopped, the light went red, and then started flashing yellow for a few seconds and then right when I started to notice and back up it shuts off. She then tells me that this is not a "malfunction" so they cannot issue me a refund and restart the wash???? I tried to discuss this with the lady but she wouldn't listen. This is illegal. How can you charge a customer 17 dollars for a car wash and then when it aborts the car wash you don't restart it or offer a refund? This feels highly illegal and I am reporting to the FTC and california department of justice as a deceptive business practice. I don't typically leave reviews but this was absolutely unbelievable and then when I told the lady that this was poor customer service she told me that she wasn't being rude so it wasn't bad customer service... what??? Absolutely ridiculous and this business just lost all of my family and friends business.