****UPDATE**** The…read morebusiness responded with what appears to be a generic, copy-and-paste message (similar to responses left for other reviewers), asking me to reach out again. However, I had already attempted to resolve this directly and did not receive meaningful follow-up. The link provided only directs to their general website, not a specific contact or customer care representative to actually address the issue. The situation remains unresolved. Original review: I had a really concerning experience at Jet Brite and gave them plenty of time to make it right, but they didn't. On January 30th, I went through their car wash when the system malfunctioned and caused my car and three others to repeatedly collide. No employees stopped it until we were honking, and I had to go inside during a snowstorm to find someone. Staff seemed completely unaware of what had just happened. We filled out incident reports and were told someone would follow up. After multiple conversations with customer care and their operations director, they denied responsibility and blamed the first car in line for "getting off neutral too early." Regardless, their system should be designed to stop in a situation like that--not allow multiple vehicles to crash into each other. A manager even contacted me to request a repair estimate, which I sent, but then never responded. Follow-ups were ignored. Overall, very disappointing experience--not just the malfunction, but how it was handled afterward. I would not trust them with my vehicle. Including photos of the damage that night as well as what it looks like now after more paint chipping.

I don't deviate much from the car wash I go to since I have had horror stories from the past…read more However, a bird must have eaten the wrong stuff & my side window was splattered so badly, I could not wind down my window. I did the drive through with an undercarriage wash. Tipped the guy to do the driver's side mat as well. It's ok. My car didn't dry completely. I liked their free vacuums, easy & fun to use. It's good value for around $13 in total. No damage to my car.

If you're looking for a place to get an incredible car wash for a fair price. Then, come here!…read moreEveryone is kind and helpful. The car wash makes your car sparkling clean. They have it to where you can either get a wash or get a discount for a monthly pass. Which, is what I got. Don't miss out on the club deals, I was lucky enough to stop by during their grand opening weekend and it was a blast! They had different things that you got at different times with the purchase of a car wash. Also, you got to enter into the raffle with any car wash. And, everyone got to spin the wheel. I loved getting free ice cream, spinning the wheel, winning prizes, entertaining in a raffle, getting a car wash, and helping out!

My husband only went to this place because we got two free wash coupons in the mail. He prefers…read moreWashU. I only use touchless car washes. They have only one service attendant to take your payment, and do not use scented soap. Tommy's misses some corners of his car. Not much more to say about a car wash.

It was a free carwash weekend marketing push and I went in on a Sunday to see how this location…read morewas... maybe I got an upgraded vs general wash because it was decent. Barely had to wipe the side mirrors down and that is the litmus for me... the dryer. Vacuums worked well too. This locations equipment must be newer because everything functioned well. Good value here ... if only I lived in the area.

Easy fast cheap. Drove a company car and was having problems seeing trough windshields. Thought why…read morenot getting it washed yep $7.00 cheap and a darn good job the machine did.

Super friendly service, nice price and contactless! No scratching from brushes!…read more $5 basic and up from there. Nice tire shine only $2! Free vacuum galley that's pretty clean.

Actually gets the car clean and soap rinsed off compared to other washes in the area.read more

I recently visited one of the best car washes I have experienced so far! They come very close to…read moreperfection, with just a few exceptions. Previously, I visited this car wash during rush hours when it was extremely busy, and I had to wait about 20 minutes for a tunnel wash. This time, I went around 4 PM, and they truly took good care of my car. It was my first time trying the exterior tunnel wash for $10, but fortunately, I had the chance to experience the full service this time. First and foremost, the staff was polite and smiling throughout the entire encounter. They did not give me any attitude or speak negatively in Spanish when I pointed out some imperfections, such as visible dirt, dust, and debris left on the car after the wash. Upon my arrival, I learned that the basic car wash for a sedan costs $39 and takes up to 40 minutes. This is a reasonable price, and given that timeframe, I expected my car to be spotless. In contrast, other car washes have rushed my vehicle through in just 5 minutes, resulting in it coming out dirty and dusty. When I received my car, it was clean overall, but as a picky customer, I noticed some visible dust and debris. On the downside, I would prefer if they didn't place dirty rags on the car seats or reuse them to wipe the dashboards. The microfiber cloths they used left behind additional dust. Moreover, there was still some dust on the dashboard near the window that I had to clean off when I got home. Because of these issues, I give them 4 stars. Overall, I am very pleased with the service compared to other car wash locations. I will definitely return unless I find a better option.

Hector's Car Wash is hands down one of the best car washes I've ever been to. They consistently do…read morean amazing job--whether I'm in for a quick 5-minute wash or a more detailed 45-minute service. I really appreciate that you can schedule an appointment and comfortably wait while your car is being taken care of. The staff is always friendly and welcoming. I actually go out of my way to bring my car here because the quality and service are just that good. Keep up the great work!

Worst car wash, I would rather have swirls on my paint than ever come here again. Absolute joke of…read morea touchless wash, might as well call it a garden rose rinse

I've been going to this car wash with my dad since I was a kid and I go there now to clean my car…read morelove that you can clean it yourself with a pressure washer but they have had the same payment style since I was a kid they need a serious update

The car wash was great along with the drying of the car. The problem that I have is their vacuum…read moresystem is horrible. It barely picks up a loose piece of paper or dust. The only had two or three operational. It was hard to tell because cars were parked in the spot for the vacuum, and nobody was in the car. Car wash good enough vacuum system zero.

Rude and horrible customer service. This is America!…read more The guy yelled, neutral, No break please!! There was no greeting or kindness. I would never return here. Busy Bee in Hoffman Estates is much better! In the early morning it's a a dollar carwash!

With the introduction of new plans and lack of attention by the usual angry guy up front the…read moreservice level has gone down. There's no mention how your plan migrates over to their new "ceramic" plans. When you pull in they rush you as your wheels rub against the track.

They were e'very busy the day I went. I had all the mats…read morecleaned and they did that and put them back in the car WET. I had to take them all out at home and let them air dry, as not to let them get moldy underneath. I'm not so sure I'll be back. Yes they were busy, but I was not happy with the wet mats!