Spokane Plumbing and Heating came to our rescue yesterday (New Years Eve) and if we could give them 10 stars out of 5, we absolutely would! They got us through an extremely sketchy situation with so much kindness and compassion. Our kitchen sink backed up late in the evening on 12/30 and they got back to me within minutes when I reached out through yelp after 11pm. We all assumed that it was a standard clog in the sink and that it would be easy to tackle, and so they squeezed us in between jobs the next day. BOY DID WE ASSUME WRONG. My husband and I live in a house that was flipped right before we moved in and the seller before us cut some pretty significant corners to save them money, but we had no idea what was in store for us. Spokane Plumbing and Heating came over and quickly assessed the situation and tried to snake the pipe. They noted immediately that some of the plumbing under the sink was put in incorrectly and that our pipes were a 1/2" too small, but we didn't think it would turn a simple job into a 7+ hour ordeal. The small snake didn't work. The medium snake didn't work. They left and got a brand new snake which they thought would get the job done. It did not. In fact, it got stuck. They had to pull out the dishwater and install another access point directly into the pipe so the snake would (in theory) not get stuck. This theory did not pan out, and the snake got stuck and they couldn't free it up. That's when they had to start cutting into the ceiling in the basement to access the pipes, where they uncovered an absolute nightmare. Before flipping the house, not only did our seller use pipes that were too small among other issues, but they also piped them at an UPWARD SLOPE, causing the gunk to completely block the pipe solid. They cut the pipe out and drained the sludge from it, then reinstalled it and went to finish snaking it because surely that would be the fix, right? Wrong. The snake went through the portion of pipe they removed only to hit another clog which could not be moved. They had to go back down to the basement, cut into more ceiling, and do the same sort of process again. The second time they cut into the ceiling, they found even MORE issues. It was absolutely insane. Thankfully, that time it worked and they were able to fix the clog and put it all back together for us, tidied up, collected all their trash, and left the house looking essentially the way it looked when they arrived, minus the holes in the basement ceiling which we need to rip open anyway, so it's kind of moot anyway. The reason I wish I could review them at 10/5 stars is because they did everything I described above and they never once stopped being considerate and compassionate to the situation. We were absolutely horrified by what they discovered and with each passing hour it seemed to be getting worse and worse, but they kept reassuring us that they would not leave us hanging and that they would be able to figure out the problem and fix it. They also reiterated over and over that this wasn't our fault and that we had been totally screwed over by the seller, which really helped to hear. I spent probably 5 out of 7+ hours watching them work and they never lost their sense of humor, even when the job continued to become more and more frustrating. They happily educated me when I asked about a million questions to try to understand what was happening. They could have easily become annoyed and irritated with the situation but they didn't do either of those things in a way that was directed at me. They were also extremely pet friendly, and as a house with a lot of little fur babies that is always a bonus. Our kitties became fast friends with them. This took a simple snake job and turned it into something which took 2-3 people (2 to start with and then they had to call for backup) over 7 hours to complete. My husband and I just sat helplessly watching the hours tick by and wondering how we would even begin to cover the bill, but at the end of the evening when everything was said and done, they only charged us a fraction of what they normally would have charged. They said they couldn't in good conscience charge us for what their base rate would be because of the situation, which seriously was a life saver. I have no words for how grateful we are that, now, of all times, a small business chose to take a loss on the job to save us from an astronomical bill. They extended unbelievable kindness and compassion to us and our situation. In short, if you need a job done reach out to Spokane Plumbing and Heating. I'm not kidding, they are going to be the first people I call for any plumbing and heating in the future forever after yesterday. If you're wondering if they are the right person for the job, they definitely are. If you're looking for a small business to support, please support them. They really, truly deserve this praise and more. read more

First things first, This company is one of honesty and integrity. Go with them, no second thought. They will take care of any problem you have, will be transparent with you about what they are doing, and charge you an extremely fair rate for their work. There's no corporate nonsense, no up charges just to make an extra buck. Just honest guys out to help people and earn a living doing so. During a home renovation while installing a new vanity in my over 100 year old house, I managed to break a CPVC water line. Had to turn the whole houses water off to stop the flood. It was already late into Saturday and both my fiancé and I thought we were going to have to go without any water till Monday (which all the other emergency plumper's let us know would be the case.) My fiancé called Sam after calling 15 other plumbers and right away he said that even though he had two other jobs ahead of us, that he would be out to our house that day no matter what. Sure enough they came around 8 at night, worked till 9:45, and had me and my fiancés water back on that night. They even cut us a break on the price. 500 bucks for 3 techs, parts, on a Saturday after hours. That's insanely low people, like ridiculously low given the circumstances. They did that out of compassion for our situation. That kind of neighborliness, human decency. That's something that should be supported and cherished. 5/5, go with Spokane Pumbling and heating. read more

DISHONEST!!!! Our A/C unit went out in the home we recently purchased. It was too small for the house anyways so we new it would be something that needed to be done. Just didn't realize it would be a couple months after moving in. So they replaced the entire unit which was needed. We then, a month later, couldn't get our furnace working. Called them up and they came our said the changed the pressure switch and it didn't fix the problem. Went back to look again and came back to tell me, "It's not good news, the heat exchange is cracked." After just having them replace our A//C unit for 5k now it was furnace for 4k. We decided we needed a second opinion. We had another company come out and said they were going to change the pressure switch too. He also checked the heat exchange and said he found no crack. I couldn't believe it. This time it had to be ordered and we waited a week instead of one hour that it took John I think his name was. He changed it and it works! $300 compared to $4k for a young family is a huge difference. We were told by the honest company that John could have used a universal pressure switch but that if he did it's possible it didn't work. As a professional I would expect them to use parts that are specific to our unit though and not LIE and tell me the heat exchange is cracked when it isn't. read more

My AC broke in the middle of this heat wave we're having, so I texted/email several companies around and this place responded within half an hour. Didn't receive anything back from four other businesses I contacted. The owner showed up on day one and found the thermostat had broken, so we replaced that and he didn't charge me anything for using my own replacement part, he did full checks and install. The system unfortunately did have multiple failures, self induced. I cracked the outside cooling lines while trying to level out my outside unit three days before hand. They got me an appt. the next day with John and fixed the lines, cleared out the moisture and oil from the lines, and filled the Freon. John was friendly and patient while I looked over his shoulder and asked lots of questions. System works beautifully now for something 15 years old. They are very approachable, friendly, Pro-Veteran, and affordable. I would recommend these guys to anyone who needs AC work done. read more

Our boiler attached hot water tank sprung a leak in our newly remodeled basement. We called Spokane Plumbing and Heating and Sam, who was completing a job, said he'd drop by and take a look when he finished that job. Sam showed up at 8:30 PM on Thursday and told us the tank would need to be replaced, he was familiar with the setup (others through the years were not and tried to sell us a new boiler and tank) Sam called us with a good price, ordered the tank as it had to be shipped and three of his crew showed up for the install. The crew was personable, professional, and completed the job in a few hours although it required an extensive plumbing rework. It is so refreshing to do business with a contractor who knows what they are doing and doesn't over charge. We will be calling Spokane Plumbing for our HVAC and plumbing needs in the future without reservation and recommend them to our family and friends. read more

I highly recommend Spokane Plumbing & Heating. They are reasonable, professional and efficient. The drains in my utility room and downstairs bathroom had backed up in the past and had been cleared by another company. When I contacted Spokane Plumbing & Heating they were able to send someone to assist within a couple of hours. The clog was cleared quickly and efficiently. Unfortunately clearing the clog did not last long as there were other issues. They quickly returned to my home to determine the cause utilizing their plumbing camera. After determining the actual cause they provided the necessary services to resolve the issues as economically as possible. The drain backed up once again but as in the past they promptly resolved the issue and stand behind their work 100%. Thank you Spokane Plumbing & Heating! read more

We had been having some plumbing problems and were in a jam to get it taken care of before the holiday weekend. My husband had started the project but got into a tough spot. Sam & Justin were going to help us on New Year's Eve, but got caught up on a tough job. They knew we were in a bind so they contacted us and said they would be out the next day/New Year's Day. They arrived promptly-actually early. They wore shoe covers and masks to comply and keep us all safe. They took care of our plumbing problems! They were kind enough to charge normal rate instead of holiday/weekend rate-which is what we were trying to avoid all along. They worked fast and got us out of a holiday jam. The husband is happy and so is the wife! Will use again! We HIGHLY recommend Sam & Justin! Thank you again guys! Happy New Year! read more

Our old water heater failed 2 days before Christmas and not only did Spokane Plumbing & Heating respond almost immediately (10 minutes), but they got an almost exact replacement ordered and installed in one day. After what I'm sure was a really long day of thawing peoples pipes out in sub-zero temperatures Sam, John and Mike came out and installed it, and cleaned up the mess in just a couple of hours. It was a very professional looking Job and looked better than the old installation. All three guys were extremely knowledgeable, friendly, and informative. They made this complicated job look easy. Spokane Plumbing and Heating Are now my go to guys for plumbing and I highly recommend trying them if you are looking for a good plumber or your usual one is too busy. read more

4-12-2024 so my family was in a bind with our drainage system backing up into out basement shower. After spending sometime snaking the drain I was not able to correct the issue. I then went to google and typed in a request for the top plumbers in Spokane. Sam and his crew came right up top with GREAT reviews. I filled out the quote information explaining what we needed done and before you know it they were calling and asking us how they could help. I was impressed with their concern and had them come right over. Our problem was fixed and we are now happy campers. Thank you Sam for your hard work and your crews teamwork in getting our issue fixed. I'll be sharing your company with everyone that ask for a recommendation. Sam G. read more

I used this company to have a new hot water tank installed. i would highly recommend them, and if I ever have another plumbing need this is the company I would call. They were very professional, friendly, & honest. They took great care to make sure no damage occurred when bring in the new and taking out the old water heater up and down my very narrow stairs. Sam had great follow up and came when he said they would. Then took the time to show me how to adjust the temp on the water heater, and after turning the gas back on made sure all of the gas appliances functioned properly again.....Their price is very competitive.....I am very pleased with their service. read more

Our water heater needed replacing. My husband decided to replace it on its own. We love him but he's not a plumber. He went through hell attempting to replace it while my young children and I went through hell not having water all day. Around dinner time, things were bleak. He called Sam who turned out to be the owner of Spokane Plumbing & Heating. He arrived after the kids were down (as an emergency service). He was amazing! He was very kind, very pleasant, very professional. The job was done quickly, professionally and AFFORDABLY. Amazing! We never want to go with another company. read more

We had been working with another local company whom had done the initial install and design of our HVAC system. The company name starts with an Hu. They decided not to honor their design or warranty. The heater again would not turn on. Called Spokane Plumbing and Heating expecting to leave a message as it was after 5:00 pm. Sam arrived onsite that evening and was able to get out heat running again within a couple of hours. He also gave us some useful tips to hopefully resolve some ongoing issues with the system. This will definitely be our go to HVAC and Plumbing company. read more

Call Justin or Sam at Spokane Plumbing and Heating! I live in the Seattle area and needed to help my daughter who had no heat in her Spokane area home! Justin responded immediately and went to check on the furnace after hours! He got the 30 year old furnace working temporarily and gave us options for either repairing it or replacing it! We chose to replace it. The pricing was competitive and we couldn't be happier! They took care of our daughter as treated us like family! The only company you need to call is Spokane Plumbing and Heating ! read more

I highly recommend this company! They came to our rescue last winter and several more times since. One of the calls was on a Holiday weekend after 8:00pm, everyone else I called said they couldn't come until the following Monday. This was for a Fire Station! We expected the bill to be very high due to the circumstances, we were pleasantly surprised when it wasn't. The whole crew has been great! If you have any plumbing needs, this is the company to call. They will be my first call if I ever need any plumbing or heating service. read more

I needed emergency service during a major snowstorm. There were no plumbers available anywhere until I contacted Sam at Spokane Plumbing. He respond by committing to have someone available by end of day. I did not expect them to make it. To my surprise Justin and Nate showed up late afternoon and had the water leaks fixed in 2 hours. Most impressive was their attitude given many long days prior. Cheerful and upbeat and very confident and professional. I cannot recommend them highly enough. Fair price, no gouging. read more

These guys are on the ball and do a professional job. When you need emergency work done because your AC quits working and it's 101 outside they call back and will get to you quickly. Whereas, other top rated companies will call you back about a half a day later and tell you we can't get to you until next week even with a emergency service call. See for yourself and call them the next time you have any HVAC or plumbing issues...they rock and they are very affordable. They are now my go to repair service! read more

Needed to find someone to service our water heater and fix some of the leaks in the piping above the water heater. Spokane Plumbing & Heating responded to my Yelp request within 10 minutes I spoke with Sam after texting him and Sam and Justin came over checked out the work required. Water heater is functioning beautifully all leaks have been fixed and we are very appreciative of the prompt response and service we received from them. I would recommend them for anyone looking for plumbing services. read more

Repeat customer! Sam and Co came through once again! This time they installed a new gas line for my new gas range. When I had an issue with the company who was supposed to install the range (Costco) they came through with amazing follow on service and will be connecting it! Thank you Spokane Plumbing and Heating for not only an amazing install but also service afterwards! I will be using them for all our plumbing needs and highly recommend you do the same. Orlin A. Cheney WA read more

Honestly, the most intelligent problem-solving service we've ever had!! Sam and Justin quickly fixed two separate problems that a different, very prominent local company had tried to fix but couldn't. (That other company literally gave up, but still charged us!) Sam and Justin worked through the issues until they found the problems, and hence, the solutions! Very impressive. And, bonus, they were very prompt, personable, and professional. read more