Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

It was such a breeze working with Raptor rooter and plumbing. They fixed the faucet, replaced an…read moreold one with a new one, and switched out the old valves highly recommend them.

Ever have those projects you've been planning to do for months, or years? Jobs sitting half…read morefinished with wires hanging out of the walls? Or maybe upgrades you think you should be able to do, but may be just a little outside of your comfort zone or skill set? If so, I suggest you call Max of Greater Spokane Handyman sooner rather than later! Max took care of a tricky dimmer switch that I thought I should be able to install, two beautiful outdoor carriage lights that had been sitting in my garage for months waiting patiently to be installed, and a new programmable thermostat ( which would have left me freezing if I had attempted, which he even programmed for me!). So, if you want a talented, personable and reasonably priced handyman I wholeheartedly recommend you give Max a call!

We ordered a dishwasher directly from GE and needed it installed, and the old one removed…read more Apparently in WA state, you must use a plumber to disconnect a dishwasher! We contacted Max and he was able to come and help us on short notice. He was able to disconnect the old one and install the new one, which included hardwiring it as there was no outlet. The work was outstanding and completed very quickly. This is a rental home and I'm sure we would not hesitate to contact Max for any future work.

Excellent job done from start to finish. Woulld highly recommend them to others. Initial estimate…read morewas accurate and wound up being the final cost.

Called on a promotional drain clearing offer. The sink would barely empty when I tested it after he…read moreleft. He definitely made it worse. It would at least drain albeit slowly and was semi-useable before he came. In addition he had an attitude after being asked about shoe covers. I called GS to ask if they would return to rectify the problem without charge. They said no. I asked the service manager to call me. He did not. This is a second rate outfit.

The shut off valve for our water pipes was so corroded it wouldn't work. I called this company,…read morethey were so nice on the phone. Because it was not an emergency a date was set for the repair, But if had been an emergency they would have come right out. They showed up on time and didn't blink when told the valve was in the crawl pace; more like an unfinished basement; and finished the work in 15 minutes. They also checked the water heater down there and gave us a thumbs even though it was installed in 1993. The price for the repair was more than fair. When we finally need to replace the water heater, our call will be to this company. Nice, polite, funny, felt like family.

Very friendly staff, worked really hard to try to find the odd part I was looking for. Couldn't…read morefind the pieces I needed but did make some good recommendations for places that might have it. Will definitely stop here again next time I am looking for parts the box stores don't have.

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

Efficient, got things done competently. Easy to communicate with. Also gave them additional…read morethings to help with.

I highly recommend Mr. Rooter to anyone. Chris is a solid dude and you can tell he cares and values…read morethe quality of the work and services he provides. Professional and knowledgeable, diagnosed the issue I had with my toilet and offered multiple options to fix it and made the whole transaction smooth rather than a headache.

Called to get a drain cleaning and inspection. We had a tech out quickly. They communicated very…read morewell and we felt like they gave us an honest opinion on what needed to be done. Unfortunately it feels like many companies want to up sell you. Not with Mr. Rooter, we are very thankful for their help and felt the quality and value was great for the service we received. Highly recommend

We called Pace to service a Kenmore water softener that was no longer functioning. We live close to…read moreMt. Spokane which is a long drive from town. Riley ran a diagnostic on the unit and explained to us how to operate and maintain the system. He was very helpful and refused to charge us for the service call which was unexpected and very much appreciated. We will definitely be using Pace for any future plumbing related issues. I would highly recommend Pace Plumbing and especially Riley! Thank you, Carolyn Scott

A guy came out and looked at the Toilet and the flushing problem. He said that the toilet was very…read moreold and would need to be replaced. He quoted $1,000 to install a new one. That was ridiculous, toilets seldom go "bad", it is the fill and dump valves that need to be replaced. I fixed the flapper valve assembly myself for about $12. I hate to say this but it appears that there is something going on in the plumbing repair business where they are charging extremely high prices. You can call a few of them and they will all quote the same ridiculous price for a repair.