I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

Bought a car a little over a month ago and having issues already with the vehicle. Service was not…read morehelpful even with an extended warranty. Taking it to another shop will never return to CarMax to Buy a car again.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

Tried multiple times to contact this dealership by email about a truck they had listed and never…read morereceived a response. Eventually I drove in to see it myself. The parking lot setup was chaotic with very little direction on where customers are supposed to park, and the driveway was extremely tight and difficult to navigate. A salesman approached me and seemed annoyed to even grab the keys for the truck. Beyond that, there was basically no effort to help. I asked a few questions and was told he'd look into them, but I never heard back. He didn't ask for my name, number, or anything. I had to ask for his card myself. A couple days later I reached out to two more salespeople and even made an offer on the truck. One replied saying he'd get back to me, and then never did. Honestly, it felt like they had zero interest in actually selling vehicles.

The onset was with an eager salesman doing his job. All the…read morerest became very downhill within a couple of days to terrible, ridiculous and non caring towards their customers. I will start with, I am a terminal cancer patient that simply needed a larger vehicle to get from the south side to the north side of town for treatments. My current vehicle being a little smaller I was unable as I have to lay down to be transported. I shared this with them. I test drove several cars until I decided on the car that I ended up purchasing. Within 2 days, the vehicle started to shutter. I had it inspection at Valley VIP and it was determined that it needed a new transmission. Of course. I asked if they were going to take care of that and they quickly came to the conclusion that it was my fault because I picked that vehicle. Therefore, they would not help with a transmission. However, I could come into their shop and pick something of equal value. After three weeks of going back and forth no definitive answer was given to me even about picking another vehicle because they need to find out what was on their lot. I never got any answer or a phone call from them. I left message after messsage. When I did get hold of JD I was told he will call you right back, he's busy, give him 20 minutes, give him 2 hours because he needed to speak to the owner. I asked for all of my money back. I was even willing to give them $500 dollars off of what I paid. So they would make some form of profit. That, of course, was denied per the manager per the owner. My last phone call with the manager, JD, did not go well. Because I had left in Yelp review that wasn't great for them. In fact, it was probably a whole half a dozen words, but because it was negative, I was told again it was 100%. My problem 100% my fault that I picked a car that was a piece of junk, and they had zero interest in helping me whatsoever. That conversation was witnessed by my sister, who was actually with me and I had the phone on speaker. Neither she nor I could believe this conversation that I was having with someone who should be, professional. But what this all boils down to is a company who could give a crap about their customer. They got a sell, they got a sucker, and that is all that mattered. Now I sit here $6500 less in my bank account with a vehicle that I can't even sell to someone legitimately without telling them that it needs a transmission. Who would buy that from me? So at the end of the day, i'm out money, i'm going to be out more if I choose to put in a new transmission. I would NEVER recommend Valley VIP. No pre inspection was done on this vehicle. They literally bought it from someone then pushed it to some other person. I want my money back Be honorable, be caring, give a shit about your customer.

They have been amazing, by far some of the fairest rates for service in Spokane. They have gotten…read moreme in and out for oil changes. Killer pricing on tires. And currently doing warranty work on my Audi. The shop is amazing. And the sales staff is top notch! Great group of people! I highly recommend!

my family bought a car from them. They sold it to us with 1 mm in the front pretty much nothing…read morewarped and severely a rear tail light out and a misfire from broken injectors. attempted to fix all the problems, but still haven't been able to. The has been in the shop for 10 days out of 25 days of ownership if they sell you a shit they will not help you get into a new car wouldn't buy a car from here. Might not get what you think you're buying.

This place is amazing, no pressure ,no bs, just honesty. The staff goes out of their way to make…read moresure you have a good experience while shopping for a vehicle. They have a great variety and awesome prices. When you find that perfect vehicle they go above and beyond helping you get the best financing. I am not related to any of the staff this is my personal experience when I bought my truck from them. I highly recommend National motors you will not be disappointed.

Buyer Beware!! The owner (Brian) & Gene are dishonest & deceitful individuals. They use aggressive…read morebehavior & intimidation to communicate with their customers, after they've taken your money. Brian is a loudmouthed bottom feeder, who sells overpriced junk vehicles & he cheated me out of fees, which were never disclosed beforehand & basically swindled me out of my $750 trade-in for free. He also stole my license plates, which were purchased 2 months prior. I would never do business there, ever again. DON'T TRUST NATIONAL MOTORS!! Response to owner: You're very deceitful. See attachments so people can know what a dishonest businessman you are. 3 days later? You had the check in your possession since the 8th, date of sale, on top of the $9,467.00 & still hadn't cashed it by the 27th, Liar. I came in 8 days later, to give you a cashier's check of the $1,000.00 & get my personal check back in return. And you still behaved unprofessionally. Stop Lying, Crook!! Do you care to address the theft of my plates & the unnecessary/unlawful fees you failed to disclose, prior to the sale, which basically gave you my trade-in for free? Or that no maintenance was done, by you & the Carfax is inaccurate?

Good place to get a reliable vehicle. The salesmen are upfront and honest and they don't try to…read morepull the wool over your eyes. If they don't have what you want they will find it for you! I love my Yukon Denali!! Also, great financing options for everyone!!

Well got a car from them a Lexus 2003, 181 thousand plus miles and price was about $7 k. Payments…read morewere $254 a month. Had the car for only 4 months and the engine light started flashing, it normally stayed on solid, knocking noise under the hood, sputters like it wanted to die. I called them and told them and even sent a video of the noise and asked since it's only been 4 months, I hadn't even driven a 1,000 miles on it if I could bring that one back And switch out. I was told it was up to the owner. Well I have been trying to get a hold of TK the owner since April 29th 2026. And it's always he's not here, I'll have him call you.NEVER HAVE HEARD FROM HIM TO TJIS DAY. Yes I understand As Is but I have bought many cars from lots and they have lasted 4-8 years, I'm on SSI, I have mobility issues and it took me a year to save for down payment, Every person I talked to on the phone has told TK I've called but he refused to call me back. They are very unprofessional and not helpful at all. I noticed that a lot of the time the lower ratings are females and they don't help at all. They came and got the car after days of me trying to get some help. I saw other reviews from men where they got a different vehicle after something happened within 3-4 months of having it but I got no help, no acknowledgment of me calling daily for almost 2 weeks just wanting to talk to TK and he told his employees I don't want to talk to her just keep telling her I'll call her back and he never does. It's so messed up. But they'll get theirs in time. Karmas a bitch and so am I.

They did very good at replacing a new engine in my family members car. They were able to explain…read morethe new engine and assembled it in a timely manner. The over all cost was fair. I would recommend them very highly.

don't go there. would not fix their screw up for a week. ended up fixing it myself. their mechanic…read moreis deaf i guess. Could not hear obvious noise I sent the care in for. He did hear another noise. A rattling exhaust shield. His solution was to just remove an exhaust heat shield. then left out an exhaust mount bolt. Car rattled loudly when we got home. called them, we are busy can't get you in for a week. Would not ever take my car to these subaru experts again. Now I have to take it to subaru to get a heat shield which they discarded and have the noise checked out.

I bought a used Ford Escape from them. David Merkle is the…read moreBEST advisor by far ! He never steers me wrong or has me do work that isn't pressing at the moment. Will never deal with anyone else. Can't say enough good things about him ! Thanks David !

I purchased a new Tundra for the purpose of towing a trailer. It had 2 different sockets at the…read morerear for plugging in trailer lights and electrical. It turned out that the wiring harness did NOT include electric trailer brake control. The outlet did have the contact for trailer brake control but the Tundra wiring harness did not have a wire for it anyplace including under the dash or anyplace else. I was told they would help with that. I called back many many times but NEVER GOT A RETURN CALL OR ANY HELP OF ANY KIND. You can NOT trust anything a real person tells you. I will never go their again for purchase or maintenace even though our business and family has purchased many vehicles there.

This place is such a joke. They hit you with the whole car salesman talk about how they want and…read morewill do anything to work with you just talk to them but in the end they just lied. They say they fix what is wrong with the cars but it only last for a short time then u are throwing money into the cars. I would never recommend this place to anyone please stay away bad business

We purchased a used Mercedes ML350 here and we absolutely love it! The owner was very honest about…read morewhat he had done with the car and what he hadn't done. We had looked at cars for weeks and were blown away at the low price! What you see on the windshield is what you pay out the door! Super friendly to work with and I don't think we have ever had a smoother transaction. We have referred a lot of people to 5K and will continue to do so!