I was looking around and it's cars, but the variety of used cars here is not offering or what I…read moreneed and I end up going to the other Toyota dealership where I end up purchasing a car

I am extremely disappointed with my experience with this dealership…read more In October, I sold my Hyundai Elantra to the dealership for $500 as part of purchasing a Toyota Corolla. Months later, I received notice of an insurance claim involving the Elantra because it had been in an accident. That was shocking, considering I no longer owned the vehicle. After looking into the situation, I was informed that the dealership had never transferred the title out of my name. As a result, I was left dealing with the consequences of a vehicle I had sold months earlier. What has been even more frustrating is the complete lack of communication. I have spent months trying to get someone at the dealership to help resolve this issue. Each time I call, I'm told someone will contact me, but no one ever does. I even reached out directly to the general manager by email and still received no response. Mistakes can happen, but what matters is how they're handled. Unfortunately, this dealership has shown little urgency or accountability in resolving an issue that has the potential to seriously impact a customer's insurance and legal responsibilities. I hope this review encourages the dealership to address situations like this more promptly and prevents other customers from having a similar experience.

We made our decision to go with the 2026 Nissan Frontier X-PRO, Started calling dealers within a 60…read moremile radius on Friday, most of the dealerships were trying to see how much money they could get out of us, even though we gave them all a price that we were comfortable with. When I contacted Universal Nissan and told them where we wanted to be on price they asked if we could come into the dealership that day if they could get to our dollar amount and I said yes, they came back within minutes at only $100 above what we wanted to pay out the door. We drove to Orlando the next day and met with Albert Martinez who was awesome. Albert had our truck waiting at the front entrance for us, all shinny and ready to go. We were in and out within an hour, all with no surprises and no hidden fees, the price that they quoted us on the phone was the price that we paid. We have bought dozens of vehicles in our life time and this was the smoothest transaction by far. On a side note, one of the other dealerships was so shocked by the price that we got from Universal Nissan that she said she was going to try and find the dealership and buy all their cars and put them on her lot. Bottom line, if you need a new Nissan do yourself a favor and call Universal Nissan and ask for Albert, you won't be disappointed .

My husband and I visited Universal Nissan on 8/2/26 and went through the usual process of…read morecompleting the pre-application, viewing vehicles, and discussing our options. Afterward, the sales staff sat us down while they worked with the financing team. After waiting approximately 10-15 minutes, they came back and told us that we would have to wait until Monday because the banks were closed and there was nothing further they could do that day. We completely understood and had no problem waiting. We were told that someone would contact us with an update regarding the financing decision. Unfortunately, we never heard back from anyone. What makes this situation even more frustrating is that our credit reports were subsequently hit with multiple hard inquiries from the dealership/lenders on Sunday, Monday, and Tuesday. We were never given any explanation or update regarding these inquiries or the status of our financing application. Meanwhile, other salespeople from the dealership continued reaching out to both my husband and me multiple times, asking how our experience went and whether we had any questions. We politely explained each time that we were simply waiting for an answer regarding the financing. Despite this, no one ever followed up with us regarding the decision we had been promised. At this point, I understand that no answer is an answer. However, the way this was handled was extremely unprofessional. Whether the financing decision was a yes or a no, we deserved the courtesy of being informed. We were told someone would follow up with us, and they never did. What is especially disappointing is that while we were left completely in the dark about the status of our application, multiple hard inquiries were being added to both of our credit reports over several days. If our credit was going to be pulled by multiple lenders, we should have at least received communication regarding what was happening with our application. If the dealership is going to have people repeatedly reach out to customers asking about their experience and whether they have questions, then those questions should actually be addressed. Instead, we were left waiting with no meaningful communication while our credit was being impacted by multiple inquiries. Our experience with Universal Nissan was extremely disappointing. We expected basic communication, transparency, and professionalism, and unfortunately, we did not receive any of those things.

I was looking for a car and Starling sent me a letter asking me if I wanted to trade in my old car…read more I know I can get more if I sell it outright but I just don't want to deal with all that so I thought why not? So I had already done all the research, knew what kind of car I wanted, got my Costco "special " offer ready, set up financing, looked for the vehicle online, called the dealership to make sure the car was on the lot, not in Montana or somewhere and made an appointment. So #1 the Costco special member deal saved me not one penny so that was a waste. Even though I thought I had everything ready to go it still took 4 hours to complete the deal. Of course they lowballed me on the trade in, which I expected but not to the extent they wanted. I got them to come up a little but not much.The salesperson, Tito, was nice but really didn't have to do much selling since I already knew the exact car I wanted but he was professional. Still had to go " talk to his manager" about the bottom line, as usual. The price was reasonable, the deal got done, I would maybe go back since all these dealerships are the same but as far as excellent service Id say average is a better description

Christian was great! Very patient and knowledgeable!he helped us from beginning to end with the car…read morebuying process !

DO NOT WASTE YOU MONEY!!!!! this company is a scam. they sell you cars that is severely damage…read morewhich makes your insurance way higher because these cars are not fit for the road and this information is coming from the VIN (car fax done separately from what was given by this company), please check the VIN and get your own car fax because they bring it to their mechanic to make it look good on the outside however their vehicle is trash. they give you false car fax report. TRISH was very rude, her behavior was disrespectful and unprofessional. Her responses to my questions were dismissive and lacked basic customer service standards. Employees should recognize that customers ask questions because they need assistance and may not be fully informed. This interaction was not pleasant and reflects a clear need for immediate customer service training to ensure all customers are treated with respect and professionalism. I WOULD NOT RECOMMEND THIS PLACE UNLESS YOU WANT TO WASTE YOUR MONEY

excellent value, best in the state we purchased 2 cars from…read morethem before & now looking for a 3rd no haggle cash sales all vehicle are under 10k

I got a call yesterday from Tom to bring my car to repair the door. This is my 5th trip, to this…read morelocation. Each time i was told they found the problem. They r telling me it will be 2hrs for repair. I arrived at 1100 hrs. At 1200 hrs Tom came to lobby and said he had bad news. He said they sent the wrong part. It's obvious that no one checked to see if they had the right part. Being this is my 5th visit and i am missing school time, I don't have any idea who to complain to. This is not good. Im wondering if i should go to another dealer. Is there another acura dealer besides the auto fountain mall????

fountain auto mall sold me a lemon!! last week of jan 2025,…read morei bought a used car as is from juan at fountain auto mall. suspiciously the engine light came on the very next day after driving it home. the catalytic converter needed replacement etc etc. the manager was unresponsive and refused to pay a nickle or help in any way. i went to another dealer and a mechanic there said the car would cost more to repair than it was worth and that the car was inoperable !!! stay away from these guys. they have absolutely no integrity.

I have just completed my families fourth (4th) automobile purchase with Paul. I have found Paul to…read morebe professional, helpful and trustworthy. Additionally, he is stern. (Like when I want a car and he researches it to find that it has problems. He won't let me buy it!) Paul has walked me through the purchase of a Hummer, Volvo, Mercedes and now an Alfa Romeo. All have been exactly as advertised. I won't buy another car outside of Autoauctionguy.com again! NOT MY REAL PHOTO BTW!

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

I always have an outstanding experience working with Josh in the service department at City Kia. He…read moreis consistently respectful, courteous, and extremely professional. Every time I bring my car in, he makes sure everything is handled quickly and efficiently, and he keeps me informed throughout the process. What really sets Josh apart is how he goes above and beyond for his customers. He makes sure that any issue or concern is addressed and lets me know I can reach out to him directly whenever I need assistance. It's rare to find someone who genuinely cares about providing that level of service. Because of Josh, bringing my car in for service is always a smooth and stress-free experience. City Kia is lucky to have him on their team!

If I could give zero stars, I would. Beware of any dealings you do with this dealership, especially…read moretheir service department. They will do work that wasn't approved by you and then state that they have your digital fingerprint saying that it was approved. They will not work with you and when you confront them about it, asking why they did work that you didn't want them to do they become belligerent and downright rude. They know they were wrong and they will just stop communicating with you. Best of luck.

Don't do business with these people they have no word ,no honor!…read more My boyfriend gave them a deposit for a car, because of one day he was late to give the rest of the down payment a "friend" of the owner comes like the car and he sold it to him. Very disrespectful! I not a way to do business give them zero stars

If i could give zero stars I would. They are wolves in sheep clothing! Performing yo-yo sales! They…read morewill put you in a car knowing you arent approved by the bank and then try to get you approved after they let you leave! Car was taken back after a week and was told that they were not returning my down payment! Please take your hard earned money elsewhere