We needed to replace my car recently due to its age and figured given the cost for…read morerepairs/maintenance over time, we might as well just upgrade our vehicle. After going through 3 different dealerships, we came to Enterprise and they couldn't have made the process easier and simpler. On my first round with them, Jose helped me find a vehicle. He went above and beyond to work with me and my foot hadn't even hit the door yet. Over the course of a week, he scoured the inventory across several locations and worked with a very picky Yelper finding him vehicle after vehicle. We landed on a Chevy Spark that, while it seemed nice, I just wasn't sold on. At that point, I needed a break from car shopping, so I thanked him for his time and told him I'd let him know when I get back to it. Flash forward a month. I get to a decent point and hop back onto the hunt. Unfortunately, Jose wasn't available the day I walked in. John was the first rep to greet me and was just as helpful, friendly and professional. It's clear that Enterprise treats you like a genuine person and there's no pressure for anything. They make sure everything is clear from the beginning and will work with you on getting car payments as low as they can for you. I walked away with a 2019 Nissan Sentra with 60,000 miles and I couldn't recommend Enterprise more.

Needed a family car just about asap. We knew exactly what we needed and it was accomplished with…read moreease. Got the application, car, dp & everything resolved the same day. If you know the car, have your money ready this is the place to go. No time wasted. Thanks Mr. Car and Brett! No argument it's one of the easiest dealership experiences I've ever had.

I honestly was on my way to buy a Golf R but the dealership I went to was predatory and "market…read moreadjustment" prone. I immediately drove to CFT to look at a GR Corolla and after a test drive, I purchased one for a fair price. Johan Valles was great. Got a great price on my trade as well. In and out in just a couple hours but maybe cash is quicker but the place was super busy when I went.

I was looking around and it's cars, but the variety of used cars here is not offering or what I…read moreneed and I end up going to the other Toyota dealership where I end up purchasing a car

My husband and I visited Universal Nissan on 8/2/26 and went through the usual process of…read morecompleting the pre-application, viewing vehicles, and discussing our options. Afterward, the sales staff sat us down while they worked with the financing team. After waiting approximately 10-15 minutes, they came back and told us that we would have to wait until Monday because the banks were closed and there was nothing further they could do that day. We completely understood and had no problem waiting. We were told that someone would contact us with an update regarding the financing decision. Unfortunately, we never heard back from anyone. What makes this situation even more frustrating is that our credit reports were subsequently hit with multiple hard inquiries from the dealership/lenders on Sunday, Monday, and Tuesday. We were never given any explanation or update regarding these inquiries or the status of our financing application. Meanwhile, other salespeople from the dealership continued reaching out to both my husband and me multiple times, asking how our experience went and whether we had any questions. We politely explained each time that we were simply waiting for an answer regarding the financing. Despite this, no one ever followed up with us regarding the decision we had been promised. At this point, I understand that no answer is an answer. However, the way this was handled was extremely unprofessional. Whether the financing decision was a yes or a no, we deserved the courtesy of being informed. We were told someone would follow up with us, and they never did. What is especially disappointing is that while we were left completely in the dark about the status of our application, multiple hard inquiries were being added to both of our credit reports over several days. If our credit was going to be pulled by multiple lenders, we should have at least received communication regarding what was happening with our application. If the dealership is going to have people repeatedly reach out to customers asking about their experience and whether they have questions, then those questions should actually be addressed. Instead, we were left waiting with no meaningful communication while our credit was being impacted by multiple inquiries. Our experience with Universal Nissan was extremely disappointing. We expected basic communication, transparency, and professionalism, and unfortunately, we did not receive any of those things.

I recently brought in my Sentra and had the pleasure of working with Jay as my advisor. He was…read moreincredibly humble and truly sincere in the way he treated me as a customer. Jay took the time to listen carefully, communicate clearly between me, his partner, and the mechanics, and made sure everything was handled with care. What impressed me most was his dedication-- even on his day off, he made himself available when I needed to come in. My car needed several major services, including an automatic key replacement, airbag, right front light, and fixing the alarm system. I knew it was going to be a big job, but Jay helped ease the stress by introducing me to a payment option, which made the process much easier. Thanks to Jay's support and professionalism, the whole experience was far less overwhelming than I expected.

I was looking for a car and Starling sent me a letter asking me if I wanted to trade in my old car…read more I know I can get more if I sell it outright but I just don't want to deal with all that so I thought why not? So I had already done all the research, knew what kind of car I wanted, got my Costco "special " offer ready, set up financing, looked for the vehicle online, called the dealership to make sure the car was on the lot, not in Montana or somewhere and made an appointment. So #1 the Costco special member deal saved me not one penny so that was a waste. Even though I thought I had everything ready to go it still took 4 hours to complete the deal. Of course they lowballed me on the trade in, which I expected but not to the extent they wanted. I got them to come up a little but not much.The salesperson, Tito, was nice but really didn't have to do much selling since I already knew the exact car I wanted but he was professional. Still had to go " talk to his manager" about the bottom line, as usual. The price was reasonable, the deal got done, I would maybe go back since all these dealerships are the same but as far as excellent service Id say average is a better description

Christian was great! Very patient and knowledgeable!he helped us from beginning to end with the car…read morebuying process !

Best prices in Florida definitely will buy my next vehicle there as well put in mind they don't do…read morefinancing

DO NOT WASTE YOU MONEY!!!!! this company is a scam. they sell you cars that is severely damage…read morewhich makes your insurance way higher because these cars are not fit for the road and this information is coming from the VIN (car fax done separately from what was given by this company), please check the VIN and get your own car fax because they bring it to their mechanic to make it look good on the outside however their vehicle is trash. they give you false car fax report. TRISH was very rude, her behavior was disrespectful and unprofessional. Her responses to my questions were dismissive and lacked basic customer service standards. Employees should recognize that customers ask questions because they need assistance and may not be fully informed. This interaction was not pleasant and reflects a clear need for immediate customer service training to ensure all customers are treated with respect and professionalism. I WOULD NOT RECOMMEND THIS PLACE UNLESS YOU WANT TO WASTE YOUR MONEY

I got a call yesterday from Tom to bring my car to repair the door. This is my 5th trip, to this…read morelocation. Each time i was told they found the problem. They r telling me it will be 2hrs for repair. I arrived at 1100 hrs. At 1200 hrs Tom came to lobby and said he had bad news. He said they sent the wrong part. It's obvious that no one checked to see if they had the right part. Being this is my 5th visit and i am missing school time, I don't have any idea who to complain to. This is not good. Im wondering if i should go to another dealer. Is there another acura dealer besides the auto fountain mall????

fountain auto mall sold me a lemon!! last week of jan 2025,…read morei bought a used car as is from juan at fountain auto mall. suspiciously the engine light came on the very next day after driving it home. the catalytic converter needed replacement etc etc. the manager was unresponsive and refused to pay a nickle or help in any way. i went to another dealer and a mechanic there said the car would cost more to repair than it was worth and that the car was inoperable !!! stay away from these guys. they have absolutely no integrity.

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

I purchased my Tesla through Paul without even seeing it and it was shipped from NY straight to my…read morehouse in Florida. Great experience all round, no dealership hassles and got exactly the car I wanted plus saved lots of money. I referred my girlfriend and a friend who both purchased cars using Paul. I won't buy a car another way ever again.

Outstanding customer service! My daughter's 2017 Kia Sorento broke down on the 528 and had to be…read moretowed-in to City Kia. The truck has approx. 137K on it and it has been a money pit. When she called me, my heart sank. we bought the truck in Dec. 2024, and have put nearly $5,000, into it just to keep it running. So, I was a little unhappy at this point. A few hours later, I received a telephone call from Daniel Landeiro, a service advisor from City Kia. He advised that the truck was exhibiting issues related to the Knock Sensor Detection System, a known issue with certain Kia models, but it would need to be fully diagnosed and he said he would call me the next day. I told my wife that this was it. The truck would not be found to be within the KSDS mileage/timeframe. I was pleasantly pleased (OK, really, really pleased) to hear from Daniel the next morning advising me that the issue was fully covered by Kia and that a new engine would be ordered. I just needed to send our maintenance records to him to verify that we had kept up on oil changes. We sent everything over and Daniel submitted everything to Kia. IMHO, Daniel really went to bat for us, his customer. Yes, there were some additional costs, but not as much as a new engine. We were offered a loaner vehicle, but declined as it was not needed by us. It would have been a nicety rather than a necessity. Daniel kept me informed over the next several days and my daughter was able to pick it up 11 days later, fully repaired. I'd like to thank Daniel for his amazing customer service, the technician(s) that worked on my daughter's truck, and the entire team at City Kia, in general, for making us feel so welcome. Daniel is a true professional and I appreciated his responsiveness, especially as we were not his only customers. Daniel, if you ever see this, thank you, again, and we hope your manager realizes what a great service advisor he has.

BEWARE: My Experience at City Kia of Orlando…read more I had a service appointment at 7:40 AM on July 30. I arrived at 7:30 AM and wasn't even checked in until approximately 8:45 AM. When I asked why appointments were given if customers weren't being seen according to their appointment times, I was told they take cars "as they show up." I specifically asked, "So if I made a 10:00 AM appointment and showed up at 7:00 AM, you'd take my car before someone with a 7:40 appointment?" I was told yes. So...what exactly is the purpose of the appointment system? While I was waiting, a salesman approached me asking if I was interested in trading in my vehicle. I told him that after my experience with Kia, I wouldn't be giving them any more of my business beyond necessary maintenance. He asked what year my car was. I said 2019, and he proceeded to ask me if I was "the same person" I was in 2019. I'm sorry...what? He then told me Kia now has the designer from BMW and Mercedes. Sir, respectfully, I don't give a shit what my car looks like. I just want it to RUN. My service advisor then asked if I planned on waiting because they were "REALLY behind." I reminded him that I had already been waiting over an hour past my appointment time, and that when I scheduled the appointment, I specifically explained that I was driving an hour to the dealership and would be waiting and I was quoted approximately 1.5 hours. His response? He said that "the girls" shouldn't be quoting times and that he would speak to his manager to fix that and "see what he could do" to get me out faster... When my vehicle was finally finished, I was presented with a list of recommended services totaling $500+. There was nothing on that list mentioning my battery. At this point, I had already spent more than THREE HOURS at the dealership, so I declined the additional services. I had also specifically requested that my name and address be updated on my account. When my service advisor walked me to my car, he said, "Mama, if you give me a 10 on my survey, next time I'll get you 20% off and free windshield wiper blades." Bruhhhh. Who are you?! After the experience I had just had, I couldn't believe he was asking me for a perfect survey score in exchange for future discounts. Then, 10 DAYS after my oil change, my battery completely died. I called Kia to ask about the battery health check from my July 30 inspection, especially since those results are no longer printed out for the customer. They struggled to even find my account because, SURPRISE, my personal contact information was never updated, despite me specifically requesting it during my appointment. I was told I could apparently take care of it at my "next appointment." There won't be one. After explaining the battery situation, I was told I needed to bring my vehicle back in for a diagnosis. Absolutely not... I had already spent hours there. I wanted to know what they had documented during the inspection I had JUST HAD. When I finally spoke with him and explained the situation, I asked for my multipoint inspection to be resent to me. His response was rude and essentially, "There was nothing wrong with your battery. It's your starter, and you declined that service." Yes, I declined the services. ALL of them. Because I had already been sitting there for more than three hours and was presented with a $500+ list of recommendations. So I asked AGAIN for the multipoint inspection. And when I received it, guess what? My battery was documented as being UNDER 15% HEALTH. UNDER. 15%. So now I have a serious question: If my battery was documented at under 15% health during my July 30 inspection, why was this not brought to my attention? And why, when I called after my battery completely died, was I told there was nothing wrong with the battery? This is exactly why I have a problem with dealership service departments. I understand that vehicles need maintenance. I understand that dealerships recommend repairs. But I should not have to wonder whether someone is actually looking at my vehicle or simply checking off whatever the computer tells them to recommend. I drove an hour to this dealership and gave them the opportunity to service my vehicle. Instead, I spent over three hours waiting, dealt with inappropriate and dismissive comments, had my requested account information ignored, was pressured for a perfect survey score, and then had to discover AFTER my battery died that the dealership's own inspection had documented my battery at under 15% health. Unfortunately, I will NEVER be returning to City Kia of Orlando. I will be trading in my Kia at the first opportunity. It's incredibly disappointing to feel like Kia is more interested in selling services and new vehicles than actually addressing the problems customers are bringing their cars in for. Do yourself a favor and check your inspection paperwork carefully before leaving. I certainly wish I had.

Don't do business with these people they have no word ,no honor!…read more My boyfriend gave them a deposit for a car, because of one day he was late to give the rest of the down payment a "friend" of the owner comes like the car and he sold it to him. Very disrespectful! I not a way to do business give them zero stars

If i could give zero stars I would. They are wolves in sheep clothing! Performing yo-yo sales! They…read morewill put you in a car knowing you arent approved by the bank and then try to get you approved after they let you leave! Car was taken back after a week and was told that they were not returning my down payment! Please take your hard earned money elsewhere

Tiago was a great help and salesperson! He was patient and really listened to what I was looking…read morefor and where I was wanting my payments to be. He addressed all my concerns and didn't at all make me feel like the concerns were unfounded. My new car ticks all the boxes! You can tell Tiago has found true balance between getting the job done and caring about his customers!

I initially thought I had gotten a great deal on this Mazda. Unfortunately, a few months later, I…read morestarted to understand why the price seemed so good. Since purchasing the vehicle, I have experienced problem after problem--issues that did not become apparent until after I had owned and driven the car for a while. What I thought was a great purchase has turned into an extremely frustrating and expensive experience. One of my biggest concerns is the mileage being recorded on the odometer. The mileage showing on the vehicle appears significantly higher than the mileage I believe I have actually driven. After tracking and calculating my driving, the numbers simply do not make sense to me. I brought the vehicle back specifically because I was concerned about this and asked them to check it. I was told there was nothing wrong. That answer did not resolve my concern, especially considering the other problems I have experienced with this vehicle. At this point, I feel completely misled about the car I purchased. I am now stuck making payments on a vehicle that I no longer trust and that seems to be developing one problem after another. Had I known a few months ago what I know now, I absolutely would not have purchased this vehicle. I strongly recommend that anyone considering buying a used vehicle here have it independently inspected BEFORE purchasing it and carefully document the mileage from day one. What I originally thought was a great deal has turned into a purchase I deeply regret.